hot tub and pool was

staff and the breakfast

location and the breakfast was beautiful.

breakfast was perfect!

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we wanted for our overnight

they even helped me with the wifi

no utensils in the full kitchen. we didn t need them

we were able to check in early and there was free parking in front of our room

was a cute room with a little kitchen and the size of the room was perfect

the room was spacious and gave you a private parking space for the location of the room..

it was clean, had a nice breakfast area, and close to exit door.

i didn't know a continental breakfast was included when i booked my room so this was an unexpected bonus for me

breakfast, location and how comfortable beds are.

the breakfast was very basic. but still was good.

breakfast was

also it was nice to be able to use pool, hot tub, and gym

the breakfast and breakfast staff were awesome

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

ran out of coffee at breakfast

breakfast was good

really appreciated the laundry, and breakfast was good

and that was so nice especially in today's age where every hotel i go to chooses to close their pool/hot tubs for 'maintenance' when in reality we can tell they just don't want to maintain them

no option for breakfast when it was advertised on booking.com

breakfast offered could've been better. more selections and maybe hot items as well.

pool was great

easy parking outside your door

not easy to get out of the parking lot due to the location

parking right outside of the room was so

wifi included

each room included wifi, as well as a tv, clean refrigerator and microwave, the latter two of which were greatly

pool and fitness center were not open but still paid the same price for the room as if all the amenities

breakfast. no one from staff brings another food. no one cares about you

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

they have breakfast by the way

value, breakfast

loved the gym and pool

huge room ,good breakfast-

pool was good

clean room, nice staff and a great sleep! breakfast was excellent!!

pool was nice. good breakfast. waffle maker:). clean room. nice staff

rooms, service, parking, staff and breakfast were all great

breakfast is mostly carbs and sugar, very little protein or fresh fruit

breakfast options could have been a little better.

clean, good value, friendly front desk, god breakfast, subpar coffee.

clean, friendly, great parking, great continental breakfast

initially parking was confusing. mattress was too soft. felt like an air mattress.

do not think there is room service

then they want to offer room service to take trash out n make the beds and get extra towels

rking is in the back)

i can sleep in my own comfy bed & if my kids get loud, at least i can tell them to be quiet

also appreciated the complementary bottled water and chocolates for guests

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

the indoor pool

i hear the pool and hot tub were excellent and breakfast was available in the am

the pool was nice but freezing cold

breakfast was great. healthy options and enough syrup for the kids to be happy!

breakfast was good with lots of food for kids too..

staff was very good . good to have ev charger

free ev charging

staff were very helpful and friendly, a little ‘library’ shelf had books to borrow - our kids loved being able to choose a bedtime story each night

beautiful bar on the roof and great restaurant in the lobby

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

top bar beautuful with great outdoor fire pit and best views of the city but small

great gym with well maintained equipment and rowing machine.

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

pool or hot tub the gym was closed one elavator no where warm to smoke i know that's not a real thing to complain about

great restaurant

friendly staff, clean, well maintained environment. the restaurant and bar were excellent.

not a kids menu on room service menu

pool not open even though it was advertised do kids were disappointed

it would be nice if airport shuttle service available.

modern, comfy bed, bar in lobby

free shuttle to our event

fast easy early check in.

it was clean and beautiful and the staff were amazing! loved the bar area!

the bar staff was excellent and the food was amazing

i liked the space, the pool, gym and restaurant

the staff was amazing, very clean facilities, and the breakfast was great

the kids loved having the pool and the restaurant across the street with tableside mario cart was a big hit

swimming pool too small for the amount of ppl & kids there. same for the breakfast area.

pool water was chilly

pool was a bit too cold

it was due to covid, it was still disappointing that there was no restaurant or bar open

great staff - very friendly and helpful. pool and gym facilities outstanding.

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

reserving a room we asked about the pool, and staff said it was a good size and good for our kids

there was a very convenient and reasonably priced parking with free ev charging stations!

at the check in counter, awesome and so welcoming, christian and alika at the terrace bar

breakfast was great. i also used the fitness center.

my kids barely got any sleep

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

very clean and the kids loved that the pool was open late

the pool and fitness room.

location, clean, gym

pool was great to help keep kids occupied

we didn't use the pool or gym so i can't comment on

the pool and gym room were not available

great gym and the staff was awesome

wanted to book a room for my kids birthday that had a pool because she loves swimming and cant until the summer due to weather

(despite being right beside the pool) amenities were acceptable

the pool was a huge bonus to my children and i when they got restless in the room

cleaning staff very helpful and polite. the laundry room was very nice.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

had larger vehicle parking at rear of property. multiple machines in laundry room.

i asked if i could have an extra blanket and was told no it's laundry day

be nice to have tv in laundry room

kitchen was well appointed with a full-size fridge and freezer

cleanliness, space, pool, available gym equipment and work out tool and breakfast.

good choice of items for breakfast room was nice and clean.

rooms, pool, mini golf course on turf and the complementary bfast had plenty of

are like a studio , loved the kitchen in room and the sofa bed

nice pool too

breakfast was good

i would add almond milk as an option for coffee/breakfast

the one person we saw working was making himself a waffle and taking it to the kitchen to eat instead of taking care of what needed to be done

as clean with kitchen appliances ie stove was attrociuos, oven evenworst

property very nice the breakfast could have been better

was spacious, pillows comfy, well supplied kitchen and hot showers

packed up the kids got ready to move only to find out the fridge in the other room was doing the same thing

more time in the pool

room has a full kitchen and all what you need in there

included breakfast was surprisingly good

but she set me up downstairs so that i could watch the game on the large screen tv in the breakfast area

pool wasn’t working.

was friday before presidents’ day and the place was filled with yelling/screaming kids and they were running around and making noises all times of the

large variety of breakfast foods

the lady who checked us in was accommodating with early check in and very pleasant

pool is great

breakfast was great compared to others. staff was amazing and friendly.

they let their kids run up and down the halls and make noise and think nothing of it

pool breakfast gym location

the staff at the front desk and in the breakfast area couldn't be nicer.

me in was really short with me and rude when i asked if i could take take couple masks for my kids that were put out for the public to use

able to have early check in

it was great, my kids had their own room on my daughters birthday

everything from start to finish was pleasant and the breakfast was the best from any hotel i've had

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front desk of this encounter, the desk

gym equipment was in good condition

the water machine in the gym was broken. also hot water was lacking in the morning.

although we didn't have the opportunity to use the pool or gym, they were available

it was new years day part of my annoyance could have been the extra loud out of control kids lol but i thought the information said holiday and weekends breakfast went later (10:30) i got

clean rooms, great food at restaurant in hotel and indoor pool and spa clean.

went swimming after supper and kids were in there one of the moms was a little rude to us

the indoor pool was warm and the gym perfect for me

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed themselves as well as is adults

location to highway and shopping. free parking on-site. pleasant staff.

the laundry room was also messy

the room, bathroom, kitchen, etc were spotless

the kitchen and the assistant manager was vary helpful.

the staff, the location and the kitchenette was real handy.

i like the fact that it felt like a studio / home vibe with kitchenette full refrigerator clean bathroom no bugs no nothing definitely would recommend this if

absolutely loved the bar staff

convenient location . like the fact that it has a restaurant and bar on the property

great location, nice atrium, pool, and fitness center.

the location was great. the bar was great. the accommodations were fantastic. had a great time.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

location, front desk employees, the pool and clean facility

they have thought of everything; it’s basically your own little apartment with substantial kitchen and lots of workspaces

wanted to get in pool but it was too cold in the hallways last night maybe heated pools

pool and fitness center are top-notch for a hotel in this class

clean room, clean lobby, gym equipment in excellent condition

one could very easily slip and fall, especially young kids and older senior citizens

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

excellent breakfast, nice rooms

very clean, room temperature perfect when entered room, delicious breakfast

very clean & we were able to check in early {1:30pm}. also, breakfast was very good.

bother paying extra for the breakfast

patio looked really nice but was not accessible from the breakfast room or the pool

room accommodations were lovely and there was a nice variety at the continental breakfast

free breakfast

nice breakfast in morning

suite had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

were big beds were comfy the pool was just the right temperature and breakfast was

breakfast could of had more variety

pool was a little chilly, but it was okay.

for her services i also want to thank the older gentleman who helped me in the morning with late check out

breakfast had hot items, not just cereal and toast

excellent stay! the breakfast is great.

breakfast had lots of choices

awesome breakfast

of jesus i cast you out amen” and a woman arguing on the phone in the hall while yelling at her kids to “get back in the room”

had a over priced vending machine and laundry on sight

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry detergent

laundry and they hold your luggage for up to 24 hours after checkout which is very

one laundry lady she good help

booked here over other options because of the pool (kids needed something to do)

when i called from home about the airport shuttle (not knowing how close the hotel actually was to the airport), i enjoyed the joking from

kids enjoyed

clean and comfortable. breakfast was good

clean and good location. shuttle available

great location for airport travel, and has a shuttle

the shuttle wasn't working, but one of the staff still drove me to the

shuttle was timely both directions and the drivers were friendly and helpful

location, clean, breakfast

breakfast was delicious and fresh

the breakfast was good and the hours were even better so you didn't have to rush down before it closed

good breakfast

friendly staff, nice room, nice clean pool area, good breakfast selection

the gym was closed due to covid!

the rooms were large and clean, with a kitchen - perfect size for a family.

staff was helpful and breakfast was so good

was great the room was very comfy + our son had a blast especially in the pool we've been looking for somewhere with a pool that was nice and descent an away from home we're

the breakfast could be better accommodated on weekdays. cold cereal is not the only option.

the pool

value in the area, with an above average breakfast for what we typically see at comfort inns

the breakfast spread was lacking, but fine overall

neat, updated rooms. clean smelling and appearance. continental breakfast.

facilities were in good condition and the breakfast area was very well stocked and included a pancake maker for a hot breakfast

my husband was in the hospital and needed a place to sleep and do laundry

clean, has a decent breakfast, convenient.