cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

bed was very comfortable, the shower was great, the room was very clean, the breakfast offered a great many options

also, i am always looking for vegan options for breakfast, and this hotel was better than many in that regard, but most of the food was not vegan

breakfast was included

early check in

pool was chilly.

provided no usb ports for charging breakfast is very minimalistic and didn’t taste good gym is small with not much equipment pool is small i asked the front desk to bring an extra bed

nice clean room and beautiful breakfast/lounge area

breakfast was very good

my room was excellent. bed extremely comfortable. overall perfect. breakfast was wonderful.

close to the aquarium and overall a very nice place! kids loved the pool!

the breakfast was the best breakfast we've ever had at a hotel! the room was great!

great staff! very family friendly! kids everywhere!

rooms were spacious, breakfast was plentiful, newspapers and other amenities added to our stay

they didn’t even ask if we wanted a late check out

i ordered room service from coppin s and though the food was delicious and served quickly, the temperature

ck dinner) but neither of our sides were put through to the kitchen, and forgotten about

we had to order room service for a pot of coffee

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious (+) bar drinks were delicious (+) the lobby bar creates delicious and beautiful handcrafted cocktails to order (*) welcoming staff and delightful bar with excellent restaurant (-)bar was closed during our stay and restaurant for a private event (+) mini bar was fun (large bottles of

also wish there was a shuttle service to and from the riverfront

loved the full kitchen with anything needed to cook, even though we weren’t staying in the room for that purpose

breakfast was fantastic so fresh and the guys changed out anything that had sat there too long and

my kids enjoyed going up to the roof top bar and looking around the city

the bed was extremely comfortable and breakfast was amazing.

staff was friendly and helpful and the complimentary breakfast was upscale and really good

the pool was smaller than we thought it would be but our family of five still had a great time playing

the breakfast was awesome!

breakfast was very good and the staff at breakfast was very nice and helpful

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

pool is tiny

pool table was free

a lot of kids running around

disappointed when we found out the pool wasn’t open and they weren’t serving food, but under the circumstances with covid i

pool, gym, and court yard were all on the same floor & close to each other

cool vibe, great staff, happening bar with awesome unique specials added to the experience

to the great american baseball park, close to restaurants and shuttles to the game, breakfast included, friendly staff and stayed last yr as

pool area and gym were mostly clean

dislike was how cold the pool was

the hotel was great , but the kids were upset the pool was out of order.

the swimming pool area was very well kept and my boyfriend was quite satisfied with the gym as well

faucet was broken and there was a 12 by 12 hole cute out in the ceiling for what looked like a wifi router

ancakes or waffles) turkey saugage for non pork eaters or vegetarians larger pool

fact that during our entire stay, we had no room service, and the soap dispenser fell off the wall

breakfast was great! room was spacy! pool was nice!

ancakes or waffles) turkey saugage

breakfast was okay but not many options.

breakfast with hot and healthy options, room very clean and comfortable

the breakfast staff is a little unfriendly

there is absolutely no reason that the breakfast should be generating loads of paper, disposable garbage and plastic cutlery every single

it was cleaning and had parking on spot. plus late check out times.

pool was nice

restaurant were nice, but the tables were too close together, the seating on the side of the bar was a tight fit and i wouldn't order the pizza again, crust was too chewy, not like any other

we were celebrating my daughters 14th birthday and miss betty made sure our room had the best wifi (essential to teens) our room was immaculate and cozy (-)wifi was slow and didn t like staff knocking on door at 935am wanting us to leave. (-)wifi service was very poor (-)the wifi sucks! (-) the best wifi connection around (-)wifi wouldn t work on the 17th floor, was told because of location of satellites or something on (-)the wifi parking fee luggage cart tire was flat. people smoking on balcony (-)balcony was very small, wifi sucks, over priced (+) wifi was good

staff was wonderful, room service food was excellent.

location and my kids loved the balcony overlooking the city

i came to the thinking that pool was open so had to disappoint my kids

kids playing football in hallway doors slamming

were able to ask for late check out without incurring a fee.

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

i came to the thinking that pool was open so had to disappoint my kids

close to stadium and bussing available or the golf cart service

charge for parking. that's a new one for a holiday inn.

gentleman that was there friday was extremely helpful with us taking our granddaughter into the pool offering us a floatation vest for her and was extremely helpful and friendly to us

surprised you had to pay for parking and no included breakfast service.

12.99 breakfast

the breakfast bar just had coffee,, no water or juice

breakfast and bed and toilet

the kitchenette was great. staff very friendly.

the cute room with kitchen.

beds were a little smaller than expected and the breakfast wasn’t what most hotels offer and no

the price, i feel there should have been a complimentary breakfast included in the room rate

expensive parking like all downtown hotels. no comp breakfast or drinks.

location and breakfast!

i didn’t have any breakfast

not have breakfast at the hotel

bed was extremely comfortable breakfast was delicious very quiet & clean free parking

wish they had a hot tub, and i kind of hated that the kids ran amok but that wasn't anything the staff could do that was poor parenting skills

some of the other guests were a little loud in a nearby room- perhaps they had the door open, and kids were perhaps being difficult

nice staff, great breakfast, great location.

breakfast options are lacking due to covid. guests didn't follow social distancing on elevators.

there was an incredible rooftop bar and dining venue

the food was delicious at the bar as well as breakfast room service

time for breakfast

the food was delicious at the bar as well as breakfast room service

breakfast was great. i had the lemon ricotta pancakes,

everything else. especially the kitchen.

the room room was awesome and the breakfast was great!!!

i have rarely experience such pride in one's work that was on display daily, especially the kitchen personnel

the phelps bar was closed!

loved the kitchen and amenities made it feel more like an apartment

fun and vibrant look! the bar area was very nice!

the rooftop bar was heavily advertised and we were so excited to experience it

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

we loved the location. it was close to attractions. the rooftop bar was nice.

they don't have a bar and don't sell any beer.

my colleague and i stopped at the bar on the second floor at 5:00 for happy hour, we had one of the worst and weirdest experiences

the location was near both stadiums and the bar street and was only about a 15 minute walk from all of them

didn't get breakfast because no one was working at the breakfast bar and no food was available

the lady working the front desk and the bistro bar were so so nice

the service at the bar was outstanding

the kids running the halls all night knocking on our door throughout the evening

charged for parking for guest and charged breakfast

had to ask for house keeping no laundry facilities

man who was cooking our breakfast was incredibly rude - seriously, my adult daughter was so afraid of his attitude toward

egg white omlet terrific room service staff was very accomodating.

location was great! lobby bar and staff are amazing! room service spectacular!

unfortunately, the family next to us had several kids that were allowed to run wild,yelling,screaming and ruined the experience

no free wifi as advertised 3

breakfast was good and my kids loved it.

the cleanliness and the pool area.

neither of us had popcorn or any food outside of a chocolate bar in the hotel

the hotel has a bar inside it

nd my lady had good time she got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept getting crowded but overall had a good time bar was nice

pool wasn t heated so it was kinda pointless and they should definitely tell you that you have to

to the pool to relax and a lot of rowdy kids came to the area and were very loud, parents didn t say anything to them either but kids

the pool

thr breakfast buffet was very good.

the pool was very small but entertained the kids for a short time.

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bathroom was gorgeous, beds were comfy and my kids loved seeing the art

the spa was great

entrance to the rooftop bar is outside...

some staff were amazing

slow wifi outdated fitness center

i love the room it was big and my kids definitely enjoyed the space.

i love the room it was big and my kids definitely enjoyed the space.

to front desk and room service out of order tv did not work our first visit we will give another try

there really wasn't anything for kids to do

street noise, half mirror in bathroom, no room service

the gym had decent equipment

heavier that expected and as person from out of ohio, i was not expecting that amount of rain the breakfast could benefit from more

liked that the gym was so easy to find and pretty clean

delicious breakfast and great location

free breakfast, good location, nice gym.

hotel was very clean, staff was friendly, breakfast was great and valets were on point

kitchenette

great breakfast friendly staff spacious room

our favorite staff member was the gentleman working at the social hour and breakfast

room was great. liked having the kitchen.

we really loved the bar area

room was very comfy - really nice bed and the bar area was fun after a long day of work

lobby bar and comfortable spacious room.

excellent bar and restaurant

great bar and restaurant on site

great experience with a breakfast that accommodated all of our dietary restrictions.

rooms are very nice and spacious with an actual kitchen

great location! the staff were nice and great breakfast!

is no bar or restaurant in the hotel

everything you need, friendly, great breakfast

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

enjoyable stay room was clean location was amazing and safe staff was nice pool was clean breakfast was nice two cereals toast bagels juice and make your own waffle would

staff was friendly, updated shower, nice pool, everything was wonderful

clean, friendly staff, great breakfast choices

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

they need to have a full cocktail bar with some sort of outdoor patio to socialize with other guest

clean, spacious room. pool had warm water. 8 minute drive to newport aquarium

pool temp was too cold

including the pool hours i was impressed they were open until 11pm

we enjoyed everything. the rooms were clean. the pool was a nice size.

other than the location(which wasn’t really a negative for us but not for someone with kids), everything was great

the manager comes personally and asks every customer if they are ok with the breakfast.

free breakfast, staff were extremely friendly, parking free, wifi free, very comfortable bed

they said they had a gym

it was very clean. the bed was comfortable. breakfast was good.

gym was nice, rooms were big and spacious, breakfast was nice, pool looked nice and felt warm ( we

very respectful staff ,clean rooms,nice breakfast and an amazing pool

the gym was mediocre. could be improved

breakfast was fantastic

i wish the pool opened sooner.

the room was very spacious. i loved the full kitchen.

early start to the breakfast buffet and a gym on-site were also great perks to this place

liked the availability of a kitchen if you want to save on going out and cooking your own meals

breakfast was good and well stocked

the lady working the breakfast was exceptionally nice enjoyed her very much

she was thorough in explaining times of breakfast, the swimming pool location and hours, where i could do my laundry, etc

pool was nice, needed a magic eraser used at the water line though.

breakfast was good too

we didn’t use the pool, laundry, or fitness room but nice to have the option

friendly staff, decent room, and good breakfast.

were very polite room service was there every morning to change out laundry and clean the room they were helpful with any questions i had in the front

i also like that there is a laundry facility on the premises

the guest laundry room was ran down and looked dirty

the breakfast wa good andand filling

no breakfast, water was just lukewarm. no hot or cold, smelled like smoke

the web site says free breakfast, breakfast to me is more than muffins and coffee

the morning breakfast only offer chocolate chip muffins, they didn't offer any drinks

everyone was very nice. i did like the breakfast but wish there was food for diabetic people.

the heated pool and the room was nice

clean, great front desk and breakfast staff

the pool was closed which was understandable because of covid

we came to swim and the pool wasn't open til late in the evening it was being serviced and when they did get it up and

lots of kids when i stayed so it was impossible to keep the common areas clean

the lady making and serving the breakfast kept things full and the area cleaned

clean, close to shops and restaurants nice breakfast

the breakfast was amazing, fresh and hot.

the free breakfast was nice

the breakfast offerings were excellent and a good variety oof selections.

the gym facilities were great. free parking, close to freeway.

quick check in/out. friendly staff. room service was a nice add on.

it was pricey. breakfast was not included. bar set up was odd.

clean , breakfast,pool

it said you could order room service which you could not

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

the indoor pool was small.

very clean great breakfast

hotel was very clean and the staff very nice and helpful, the gym has a nice machines with do a good workout

very friendly staff! nice pool with gym close to. great breakfast with cute signs everywhere.

breakfast was delicious

the gym was nice and had peloton bikes

in the lobby area, fiona's bar is great for an evening drink and simple meal, and poindexter's serves an ok breakfast

the kids thought it was really neat

it was brights and colorful especially for kids

no microwave or coffee pot, kids would of loved a pool

comfortable, clean and up to date! plus the breakfast was really good.

excellent gym, nice pool, wry good breakfast. clean rooms, well equipped kitchen.

very good breakfast, nice outdoor area with some games

garbage bags unavailable for trash in kitchenette

breakfast was so much better than the free breakfast in other hotels

pool a little small but fun. wifi didn't work well in our room.

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

but the downside was the pool was too cold

the pool was on the small side and was a max depth of 4 feet deep

the pool was out of order

room set up was remarkable - the kitchenette was amazing - really more like an efficiency

the rooms are a good size, with comfortable beds and a nice size kitchen if needed

go for cranberry juice, if you ever think about other choices (apple and orange are good for kids, which i get)

great breakfast and cleanest pool ever

wasn't heated and exhaust fans were very loud, room was dirty, poor quality breakfast, gym was closed (supposed to be 24 hrs), general upkeep of the hotel was lacking

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

clean comfortable room, friendly staff. we loved the pool as well.

pool closed

the staffs' fault, but when i booked online, i was led to believe that the pool was indoors; my grandchildren were very disappointed about not having a place to swim, so was

breakfast was okay. i would like the full breakfast back open, hot options.

the pool was under construction

breakfast was great, location was good close to creation and the ark

travel with our dogs and appreciate no additional pet fee

zero pet fee

the breakfast.

the kitchen and that i was about to cook instead of going to a restaurant everyday.

didn't have the complimentary breakfast so can't comment on that

easy access, very clean, complimentary breakfast.

breakfast area was spacious and tables spread out-i didn’t feel jammed in next to people,

limited breakfast

quickly breakfast was replenished with the amount of guests eating

very clean nice breakfast bar

staff, breakfast,location,parking. room layout is great.

breakfast meat over cooked and boiled eggs needs to be warmed before serving

rooms are very nice and clean. great breakfast as well.

the breakfast was a little disappointing. food was cold and definitely not as advertised.

good staff and it was clean . guest laundry

good location and easy parking

ud83eudd5e breakfast

not let know in advance that no amenities were available such as the pool and gym

parking lot felt safe and secure

breakfast was delicious, pool was nice, beds were comfortable

parking garage is small with limited spaces that are awkwardly arranged between huge columns and

when i booked the hotel, i did not realize that room service would not be available during memorial weekend

stayed there and there was a dog barking next door all night i called room service and they did

gym was very nice although i could not figure out how to adjust the height of the peloton bike

there was a very loud party. we also ordered room service in the morning and it never showed up.

anything, just bring back the breakfast buffet

wish pool was open 24 hours. vending machine ate my 2.00 though

the hotel smelled like weed and there was a large group of kids hanging out in the parking lot, blocking cars from driving through

i wish they could have served breakfast.

the room was really clean and the pool was cleaner and had more chlorine which i liked

the rooms were very spacious and the kitchen was worth the price

privacy and quiet. pizza on wednesdays. laundry area is neat and clean.

across from the casino and sits around many options for shopping, etc

although it's late in the season, a dirty pool reflects badly on the hotel

have like a few hot foods for breakfast

was no breakfast, only coffee

there was no breakfast, even tho when i booked the room it was stated that it was

the rooms were not complete and there was no complimentary breakfast as advertised, no iron, microwave, hair blow dryer

while advertised as breakfast included, no such is offered or provided.

no breakfast

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they were guests)

hotel was not able to provide kitchen items in the night so we had to wait until morning to eat

kitchen, refrigerator, stove, room size, tv, laundry faciities,

oatmeal, coffee, muffin and nutrigain bar was an ok start for grabngo breakfast

the grab and go breakfast.

there was only one kids channel available (cartoon network)

price and the breakfast. staff very attentive to guests.

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because there

no cartoon channels for kids on the tv either

room for two double beds, instead we got a room with a king bed that was to sleep 2 adults and 2 kids

close to airport and my business venue a free shuttle that helped

shuttle was prompt

the shuttle to the airport deal is awesome to have, super convenient and great

the shuttle to and from the airport was nice. driver was very courteous.

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

the kids loved the pool and hot tub

the shuttle driver was a good driver and very helpful and friendly

great breakfast

location, restaurant on premise , shuttle service and on site extended parking.

ppl there all at once just good all the way around nice fitness room with view of the pool so kids could swim while i worked out and i could still keep an eye n

pool was closed to early to open :

didn t get any room service the whole time we were there

facility was dirty, it smelled, i wasn t told about free wifi or how to access it

wifi didn't work as advertised, but i have a generous mobile data plan so just used that instead

staff was friendly and helpful. also enjoyed the swimming pool. room was clean.

the bar. pool. and the rooms are very nice.

the shuttle van driver drove me across the parking lot to a restaurant so i wouldn’t have to walk on

was very nice and plenty of amenities including bar, pool & fitness center

, he escorted me to the main lobby, helped with my bags, loaded them on the shuttle and, then he even carried my bags into the airport (delta ticket counter)

enjoyed being able to order room service and sit at the bar in the restaurant for evening drinks

there is anything it was the breakfast that was there

meager breakfast. same every day. no pool, pool had been filled in.

laundry room and pool hard to locate

pool or hot tub, seems like a bad part of town, had to switch rooms cause the first one had no heat

the early check in

(would have possibly used the hot tub but it was packed with kids when we walked by

i wish breakfast was included in price.

it was clean and the kids enjoyed the pool

too much chlorine in pool

adults should get to stay in pool and hot tub till midnight and kids be out by

really the floor was messed up me and my kids were scared to walk through our room because the floor was not stable

this hotel was amazing the breakfast was delicious.

it was a huge inconvenience as we were tired from travel and i had my kids with me

it seemed like the pool had too much of i chlorine in it.

though we stayed during covid 19 and the pool was closed we still had a wonderful stay

decor was nice, parking was easy, room set up was functional

not able to have shuttle available

was informed after i checked in that i had to give a 24 hour notice for the shuttle

our shuttle driver was a great ambassador for your brand as well

i didn t like the fact that online it states that they have a pool

location and shuttle to airport. nice, clean, comfortable room. friendly staff.

to airport was great; room met all of our needs; we went to an outside vendor for breakfast

breakfast was plentiful and diversified. quite a spread.

clean rooms, had good laundry facilities

shuttle took me to valet parking garage

didn't like that breakfast wasn't served after 9:00 a

that it was too early to make use of the pool.

plus they have a pool that is well maintained

breakfast was great, pool was nice, and staff was nice.

i enjoyed this hotel, good breakfast, clean, quiet, and great staff.

lack of options for breakfast

the free shuttle was icing on the cake

breakfast was great, staff was very kind

room was small. rooms and pool are showing their age.

the pool was open clean

the breakfast was great and well organized. the pool was nice and clean. location was great.

a lot of parking , says heated pool but the pool was not heated , was a little sad about that because i looked forward to taking a

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

the entire facility was clean, staff helpful and friendly, good breakfast variety for all, great pool, and the location close to restaurants, shopping and

the room was great! loved the kitchen

nice room , good breakfast, very nice staffs free shuttle bus

breakfast :(

rooms with full kitchens

airport shuttle

we needed an early check in to be at an event on time

i love having a spacious kitchen

everything was clean and we really liked the kitchen

very clean close to attractions personalized kitchen good value for the money

there was no real breakfast, but that maybe because there was a kitchen in each room.

big rooms and kitchenette

breakfast service very confusing. we actually had to eat breakfast elsewhere

location and shuttle

great if you have kids

the shuttle closes down early! the driver was wonderful....

amazing breakfast / very clean /friendly staff / location

pool /spa that is open late , fitness center and even a laundry room

nice breakfast with a variety of things to eat

nice and fairly priced laundry facilities

however we were on family vacation i didn't want to upset the kids by filing a police report

great pool and hot tub

the elliptical in the gym was brand new

the breakfast was very fresh, area neat and well kept

no weights in the gym only treadmill

airport shuttle

it was raining so they had a shuttle bus that took us to a nearby restaurant

an airport shuttle was available for a very early flight

close to the airport, great staff, and easy shuttle run in the morning.

very clean, nice warm pool

pool was closed, even though it was outdoor and the weather was perfect

the main reason we booked this specific hotel was because they had an outdoor pool

she wrote down information for us such as hours for breakfast, pool hours and wi fi connections

breakfast was excellant with good variety each day.

continental breakfast was certainly adequate

the room was very clean and comfortable. the breakfast was very good with a lot of options.

great selections at breakfast

the pool. and definitely the heart shaped room we had

much chlorine in the pool

the pool and hot tub are clean and temperature controlled

the pool and the heart shaped spa tub in the room

no spa or hot tub it was out of service.

indoor pool was great but quite crowded.

kitchen and bar had horrible quality food at high prices

the pool was clean

from the staff, food, room, location, and the bar with happy hour drinks

hot breakfast buffet with biscuits and gravy

the parking is awful

furniture was very dusty and floor in swimming pool was dirty

the wifi somehow logged in to my phone and my accounts were hacked

first day pool wasn t open

heated pool was not that warm and they didnt have proper ventalation in pool room

clean, quiet room and great breakfast

the room, lobby, pool, etc was all very clean

someone was working out in gym with music on at bedtime

comfortable beds. easy to get to. pool.

it’s not my complaint but my son is requesting an indoor pool lol

the breakfast needed a little help.

room is great, free breakfast every morning!!

early check in

price was okay. good restaurants around. had a fitness room.

the night was quiet in the morning there was breakfast hot coffee, i would definitely check in this hotel if i were you

almost a full size fridge and freezer with counter space and kitchen sink

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold only except for toast

breakfast was very good

i'm so thankful ur employees ok my service dog to stay here no pet fee

the staff is very helpful and they were friendly. the breakfast was very nice and filling.

clean, quiet. variety of foods for breakfast.

good breakfast with variety of choices

laundry, breakfast was wonderful, room was super nice with everything we needed

pool was cold

room was great, staff friendly, everything was clean, the breakfast was pretty good' overall a great stay, would definitely recommend

super clean kitchen, they have pans, bawls, dish

spacious rooms, near everything, and friendly staff, breakfast is a joke, but other than the breakfast lady being a super old grouch, this place is

they didn’t have essentials , no fruit , no eggs , no oatmeal … kids were running down the hallways

the room was comfy but the breakfast sucks and we saw roaches by the food!

how clean the rooms was and the down stairs area where they did their breakfast..

world of golf was in walking distance.

clean, modern and close! staff was amazing!!! pool was wonderful for the kids.

the laundry facilities were cheap which was a plus

breakfast and staff, and the rooms were huge and clean

kids loved the pool

amenities, complimentary drinks, a pool, grills available, a nice clean pool, fire pit area, gym and snack selection

everything was great. room was clean. staff was so kind and helpful. breakfast was delicious.

being able to do our laundry since we were there four nights was very helpful

same breakfast menu everyday.

one night stay,friendly staff great breakfast!!!clean!!

tried calling the front desk to find out the shuttle schedule (which ended up being consistently 45 min behind) couldn't get ahold of anyone and