amazing place, fountains, garden, pool, comfortable rooms

there could be more social activies for both adults and kids.

no activities for kids

parking lot was flooded the draining is deficient along the property the pool was cloudy the pool bar menu is

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

the pool had a good temperature and overall my experience was enjoyable

the bed comfy, clean rooms nice pool beautiful gardens.

hotel with a park, great pools for kids and adults, and iguanas by the pond

the pool was very small and there were few lounge chairs

very good value for money, great pool and friendly staff

pool where swimming classes are not held daily felt like heated water, very relaxing

quite a distance and up many stairs, or steep ramps just to get to the lobby, for things like wifi password,

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

the pool ., the garden., everything outside the room

grounds were fantastic, so clean & well maintained with swimming pool

reception staff were pretty indifferent and trying to get laundry done would have cost more than replacing the

the breakfast is also really good and all the services they offer (laundry, ironing, etc) are very useful

large gardens for walking, the pool area was stunning, and overall the well maintained charm of the property,

wifi service can improve a lot. is the only issue i see about this place.

pool sometimes had insects floating around, it is understandable due to the size of it, though

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

the spa offers good massages and they offer yoga classes and ceremonies

spa is amazing

wifi signal is very poor, food is very good but little bit pricey

beautiful swimming pool and jacuzzi

the soap smells like feet they have room service until 10pm is not 24 hours like they said

spa services below average, very cold while performing massage, poor service and massage person not

there was a moment when i was rushed and accidentally over paid for room service without realizing it

the gym was nice

the room was very nice!! room service saved the stay!!!

there was a tv show shooting while we were there, definitely no place for kids

no wifi in the rooms

pool

the swimming pool, the room, the view, very clean place. very friendly and professional staff.

old gym equipment, far from lake

bathrooms, noise insulated rooms, good breakfast, a/c works flawlessly, good wi-fi and free parking

it has a parking lot

i asked for room facing pool

asked for towels for the swimming pool and when they were wet and cold they gave me new ones

the fitness room and pool area were great

omlettes and breakfast tems were excellent

a liquor bar service by the pool could be great in the evening hours

a nice garden with view to the pool

and very quiet surroundings, easy parking, good size rooms, helpful and pleasant staff and best breakfast in

had breakfast included and the options were all excellent

pool is not been cleaned

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

wifi is not working in the rooms

the swimming pool is simply amazing and the water temperature was perfect

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

second pool on the upper level was a little dirty and neglected compared to the other pool

we had the breakfast buffet one day and it was really good (albeit a little expensive

the beds are super comfy and the pool is awesome

i also had thought the gym looked promising when i booked this hotel, but they didn't have free weights even

parking staff in the night was very rude, when i asked him that i wanted to park my car, he told me

the wifi, staff & location were good.

close to historic center with good wifi

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

beautiful property with garden and pool

breakfast tasted salty both times

staff, pool and bar

i was able to get hot water from the bar downstairs

the breakfast and the service you receive at it are excellent

the restaurant served an excellent breakfast, and lunch

with a drink at an open space, restaurant terrace, pool side, etc there is no restaurant, bar nor room service

great pool and breakfast

don't get me wrong, i love kids but it was the only place in the whole

mexico is full of hotels with this type of concept - colonial style rooms, some gardens, pools, restaurant etc

spacious rooms, gorgeous property, good food at the restaurant, heated pool

of all the wifi network did no t work at all

the garden and pool area were very nice.

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

room needs an additional lock because child could open the door anytime and jump in the pool

great service and room service from the restaurant

the pool is warm, and well located so it has shade and sunlight

gorgeous little gem with friendly service, beautiful rooms and pool

there is a nice pool and food is served outside the rooms, which was a great touch

amazing swimming pool and privacy

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

wifi was bad - beds are hard and not confortable - walls are very thin, you can hear the staff

pool does not get much sunlight, not much management can do about it but maybe have a heated pool

good room service

balcony overlooking the pool.good aircon.

pool was not so clean

spacious room. nice pool.

as it is a not very large hotel, bedding is comfortable, there are many choices for the buffet breakfast and

our rooms (811 and 815) did not get wifi reception at all

we were close to the kitchen and you could hear the kitchen starting to make breakfast at 6am

- there are an outdoor small play area for kids, nothing fancy but decent - there was not much breakfast menu

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

the next room had no wifi

restaurant next door is closed during the week and there is no bar open or any service - with us being the only

very nice hotel in the center of cuernavaca; it has 2 inner yards, each with a pool

also, the bar wasn't open at convenient hours, such as the end of a touring afternoon, when a margarita or

there is free parking and the room had air conditioning and a tv, but that's about it

parking was very convenient

pool was a bit dirty and not suitable for use

very basic room no breakfast surrounding view from window.... rundown parking lot

location, it has a restaurant, private parking

parking

provide information in the room about wifi and how to get room service.

we had planned to go out after lunch but changed our plans and just lounged by the pool reading

hotel is fabulous, not only because of its perfect accommodations and superb gardens and swimming pool but also

also, the pool was not heated so we couldn't really use it