since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

spa is amazing

facilities are great, food is good (a little bit pricey) but the spa is excellent

the rooms still the same, but the ambiance was different: there were so many families, so many kids, it was

food in the room service is really bad, also they charge me for a room to get ready for my wedding cos the

wait time, food quality, room service food for the kids was barely edible

is a really beautiful place and had a really nice stay thanks to patricia from room service

everything was great!! brunch staff pool everything amazing

they need more staff at the pool

the swimming pool is simply amazing and the water temperature was perfect

beautiful location , amazing pool and great breakfast

the pool was nice and warm (but not too warm)

happening, staff was focused on bigger ticket guests, even though my friend and i purchased 5 spa treatments

beautiful property with garden and pool

the gardens surrounding the facility was great, the pool was great

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

nice pool, very clean, very nice

the room was to dark and the emergency exit to the pool was blocked with a desk...

the gardens pool and restaurant staff and location is very nice!

it is also pet friendly

the grounds are gorgeous and the main pool was super peaceful and relaxing

second pool on the upper level was a little dirty and neglected compared to the other pool

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

grounds were fantastic, so clean & well maintained with swimming pool

the pool ., the garden., everything outside the room

pool where swimming classes are not held daily felt like heated water, very relaxing

dinner options can be extended, wifi is really poor for a business hotel

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient

they have a lot of activities for kids and also activities like yoga, zumba, etc

no kids menu for lunch and dinner

the only complaint we have is the outdoor spa was dirty. this was 9:00 am.

the parking space was small for a suv

i booked a ground floor room next to the pool and ended up getting a first floor

and also a discount on the breakfast

its kind of underwhelming considering the rate of the hotel - we book the room for 2 adults and 2 kids (5 and

com was including breakfast but some how we end up paying extra breakfast for the kids as we were told it is

gym facilities are very outdated, small and some machines were not working properly

the pool was awesome with a great temperature.

pools

staff was great, restaurant and pool area are very comfortable and restaurant menu is tasting

nice pool very clean

room, confortable bed, excellent bathrooms, noise insulated rooms, good breakfast, a/c works flawlessly, good

space, pool and flexibility

great pool with infinity ledge and apprx 25m length for laps.

silky soft cotton begging on comfortable bed, spacious bathroom, beautiful pool and good buffet breakfast

the covered parking spaces were a plus during rainy season

the grounds and the pool are beautiful and very well-maintained

nice swimming pool

great for families with kids due to pool

there is a big garden with swimming pool and chairs etc

also the breakfast

the pool is warm, and well located so it has shade and sunlight

amazing swimming pool and privacy

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

there is a nice pool and food is served outside the rooms, which was a great touch

he found us a driver, and he communicated with a local spa to book us appointments

families let their kids jump and dive, play ball and take over one pool completely

the swimming pool

enough sun beds or space for those and allowing people to eat/drink next or in the swimming pool

location, warm pool, great food

building has charm, the rooms are spacious, not too far from pools and garden restaurant

are not comfortable and service on restaurant and pool are terrible, waiters take forever to ask for your order

nice atmosphere and pool area. great whirlpool within the room.

the highlight of my stay was the swimming pool which was delighfully warm

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

pool and gardens

very clean and pretty hotel! loved the pool and garden area

view from our room which felt like we were in the dungeon was the parking lot and rubble from construction

the wifi was good, but some days it would disconnect and you'd have to re-enter the

location, super friendly and helpful staff parking and valet were super quick and convenient

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

note: the room service is not room charged, you have to pay cash only, to the waiter that brings up the food

little one was sad that the pool was too cold for swimming

the wifi never worked

balcony overlooking the pool.good aircon.

parking under the room was nice

the wifi, staff & location were good.

close to historic center with good wifi

wifi worked one day although poor connectivity and did not work at all the next day

they have an incredible and fully stocked mini bar but no coffee maker!

nice garden, pool, free breakfast

the included breakfast is excellent

breakfast tasted salty both times

they went out of their way to accommodate early check in, arrange airport transfers, etc

pool area is not on the same level as the rest of the hotel

breakfast was wonderful. beautiful romantic spot

excellent valet parking and reception

the moment we arrived, we were amazed at the attention to detail from the parking attendant to the concierge,

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

the pool was small but lovely and the rooms were very clean

room needs an additional lock because child could open the door anytime and jump in the pool

of all the wifi network did no t work at all

clean, comfortable,good location, friendly staff., secure parking.

parking was very convenient

there is free parking and the room had air conditioning and a tv, but that's about it

pool was a bit dirty and not suitable for use

location. pool (albeit very small). staff.

restaurant next door is closed during the week and there is no bar open or any service - with us being the only

just a word of caution rather than a downside is the parking, which could be rather difficult to enter if you

price vs benefit, the pool

s a really charming hotel with a wonderful pool, rooms are spacious and it s like a tropical paradise

like i was explaining... we only can sleep there ......no pool no restaurant ...no bar ...

service and spa was great as i remember it

travelling with kids, we were very much looking forward to this and just couldn't really be in it

provide information in the room about wifi and how to get room service.

beautifull pool and spa. excellent food in the restaurant.

we had planned to go out after lunch but changed our plans and just lounged by the pool reading

hotel with a park, great pools for kids and adults, and iguanas by the pond

there wasn t bar service at the pool

the bed comfy, clean rooms nice pool beautiful gardens.

the pool has dirty dishes, bottles and food trash around 12 pm on sunday , unacceptable

the pool was very small and there were few lounge chairs

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

lovely pool

wifi signal seemed weak in the bathroom and would sometimes get disconnected

large room, excellent wi-fi, heated smaller pool

cleanliness wifi

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic

i was put next to the laundry room so it was prettty noise and hard to rest during the day.

laundry service is very fast

thing i better remember is that the room was big with a big bathroom, also it had a pool, food services and

nice place with a good bar and pool .

the gym is not the best but it s ok

is no space enough for parking cars when the hotel is full

so private; we enjoyed the pool and private yard in the afternoon

the pool area. warm and kindly staff. the bathroom is so nice.

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool was clean and the chocolate strawberries and wine were exceptional

i enjoyed the room and the pool and gardens.

caps, even pieces of broken glass) - the property isn't really pe friendly, there are just some pet-friendly

no activities for kids

main pool only opens friday through sunday

amazing place, fountains, garden, pool, comfortable rooms

better food for kids and adults breakfast and pool menu

better food for kids and adults breakfast and pool menu

was great in most instances, room service was quick

has 2 swimming pools, but they are a little small for my taste

valet parking does not give you a ticket for your car