the pool ., the garden., everything outside the room

i liked the pool, restaurant and service. the garden and facilities around the pool very nice.

this place ticked all the boxes above, the bigger swimming pool was warm, and clean

no phone in the room means no room service unless you jump through hoops and use your own cell phone to call

grounds were fantastic, so clean & well maintained with swimming pool

there wasn t bar service at the pool

the bed comfy, clean rooms nice pool beautiful gardens.

hotel with a park, great pools for kids and adults, and iguanas by the pond

very good value for money, great pool and friendly staff

the pool was very small and there were few lounge chairs

surroundings and pool area

ordered room service for breakfast, it came after 1

gardens, the pools and the staff in the pool bar (my daughter felt and they immediately brought us ice without

parking lot was flooded the draining is deficient along the property the pool was cloudy the pool bar menu is

also angel at the villa pool

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

gym and pool are good

the spa offers good massages and they offer yoga classes and ceremonies

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

awesome pool and jacuzzi

wait time, food quality, room service food for the kids was barely edible

the pool and the gardens.

spa services below average, very cold while performing massage, poor service and massage person not

was great, the gardens, the pool, the room, all restaurants

i was expecting more for the price, the service in the bar was terrible.

the pool is also perfect for kids and adults as there are separate areas for both to enjoy

to swim and stay all day in hotel garden/pool, rooms comfortable and nice, staff very friendly, breakfast

the swimming pool is very clean the surrounding very nice and nitty

i asked for room facing pool

asked for towels for the swimming pool and when they were wet and cold they gave me new ones

excellent breakfast options

the room was excellent as was the breakfast

had breakfast included and the options were all excellent

great for families with kids due to pool

they close the pool the day i want to use it

however, we enjoyed spending the weekend at the hotel, enjoying the pool, walking around the garden and eating

if i was getting picky, a few tiles were coming off the pool and there seemed to be an excessive use of pesticides

the jacuzzi was not working next to the beautiful swimming pool but that was a very minor issue.

beautiful location , amazing pool and great breakfast

beautiful room, loved the pool

) it is also a pet friendly hotel and a better pet friendly option in the area

our room was clean and we loved that there was 24/7 room service available

the restaurant area is open so it was a bit chilly for breakfast

second pool on the upper level was a little dirty and neglected compared to the other pool

the pool, the weekend buffete, the hotel was not noisy and me and my family could relax!

the wifi, staff & location were good.

close to historic center with good wifi

the gardens surrounding the facility was great, the pool was great

nice pool, very clean, very nice

the common areas (pool, parkong lot, gardens, entrace) were well mantained and beautiful.

beautiful property with garden and pool

don't get me wrong, i love kids but it was the only place in the whole

they have a lot of activities for kids and also activities like yoga, zumba, etc

the wifi is terrible

hotel was fabulous, especially the gardens and secluded pool areas

wifi is very poor, hardly exceeding 1 mbps

nice garden, pool, free breakfast

from franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that,

breakfast tasted salty both times

parking area too small and you should leave your keys

large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to

he found us a driver, and he communicated with a local spa to book us appointments

the pool is warm, and well located so it has shade and sunlight

amazing swimming pool and privacy

beautiful pool and room

heard the people outside who was coming to their rooms, or in the mornings the fountain in the pool, or the

parking under the room was nice

the wifi is poor in some rooms & the reception staff wasn't helpful.

wifi was unreliable

little one was sad that the pool was too cold for swimming

balcony overlooking the pool.good aircon.

of all the wifi network did no t work at all

the garden and pool area were very nice.

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

room needs an additional lock because child could open the door anytime and jump in the pool

great service and room service from the restaurant

and also a discount on the breakfast

we loved the heated pool and the clean and comfortable rooms.

my kids took to sitting in the common areas in order to get wifi

really need to improve the wifi

español was not so good, everyone did so much to make me and my partner feel accomodated and the breakfast was

the next room had no wifi

the wifi service is an opportunity area.

wifisignal did not reach the room which is effectively the same as no wifi

, quiet and good service with spa

swimming pool could be heated ,it was not

clean, comfortable,good location, friendly staff., secure parking.

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the

very basic room no breakfast surrounding view from window.... rundown parking lot

location, it has a restaurant, private parking

parking was very convenient

the pool is not very clean, facilities very old and poorly kept, very pricy for what it offers.

pool and garden are in good shape

and pool are terrible, waiters take forever to ask for your order and they don t have room service, you have

nice atmosphere and pool area. great whirlpool within the room.

pool and gardens

pool and garden

beautifull pool and spa. excellent food in the restaurant.

service and spa was great as i remember it

provide information in the room about wifi and how to get room service.

kids enjoyed a lot the swimming pool

view from our room which felt like we were in the dungeon was the parking lot and rubble from construction

wifi was not always very stable

location, super friendly and helpful staff parking and valet were super quick and convenient

the wifi was good, but some days it would disconnect and you'd have to re-enter the

had no pressure, sometimes had problems connecting to the wifi, traffic jammed on av

pool was not warm enough, there was not water dispensers all the time

buffet was nice (but you have to pay extra for it), there are 2 pools, one is pet friendly (they could have been

staff was great, restaurant and pool area are very comfortable and restaurant menu is tasting

was quite slow, the hotel was full of young families with screaming babies and spoiled kids, the gym was quite

access could be better around the pool area with better planning for guests with scooters or wheelchairs, the

enough sun beds or space for those and allowing people to eat/drink next or in the swimming pool

location, very nice pool, good restaurant

the pool was well heated

the grounds and pool are very nice

the pool seems to be the main attraction of the hotel and the kids loved it

don't go to the spa that's a real rip off and not worth the money

i wanted an authentic mexican breakfast and i feel the hotel offered it

they went out of their way to accommodate early check in, arrange airport transfers, etc

breakfast was menu only, so not great for business people in a hurry

pool area is not on the same level as the rest of the hotel

charge a ridiculous price for bottled water in the restaurant and lost my laundry for 2 days

the hotel is very nice. the pool is very clean the room is very comfortable.

large room, excellent wi-fi, heated smaller pool

rooms are very clean and the pool is amazing

cleanliness wifi

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

the swimming pool is fantastic