sheets had a strong smell of laundry detergent.

cleanliness of the hotel and the staff were really nice. the pool was nice and warm

very kid friendly. a nice pool area for our littles and bigger kids

my kids were unable to swim because they wouldn t allow them in the pool and kept splashing them

, design of the bar area means that social distancing cannot be done

wifi was strong and the tvs all had access to internet services (including netflix, youtube, and

remodeled, very clean, excellent use of space with kitchenette, and quiet despite mere full capacity

all of the staff was very friendly and helpful. breakfast was amazing! love it!

kids weren't to impressed with the breakfast

nice fire indoor and breakfast hotel employee made the complimentary breakfast buffet even better

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

the hotel parking and room spaciousness leaves a better then home feeling

plenty of restaurants and shopping, plus bar/restaurant right across the parking lot

lots of parking and i felt very safe

breakfast was nice considering restrictions, there were hot and cold offerings

the rooms were clean, breakfast was good, and the pool was nice to go swimming

the pool was big and the breakfast was great

pool and hot tub could have been cleaner.

the staff was aces! the breakfast was really good!

the pool heater wasn t on so it was freezing

parking was okay not a big problem.

sofa bed would have been fantastic for one or two people but was lacking for two adults and two kids

to virus, rates remained the same as what i have paid in the past except this time no amentities, pool,workout

the lady at the desk was so great. kids loved her

parking was limited.

there was not enough guest parking with good lighting

it was great. there's a small gym and a pool

was a bit of mold in the shower, towel bar had loose screw & fell off the wall, shower/tub was slick and needs

parking was terrible

very noisy - kids running up and down the hall while trying to dleep

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

the wifi did not work.

attached parking lot with taco john's and arbys

reasonably priced with good breakfast.

kids running in hallway late at night

the fruit at breakfast was really fine and that i my focus, also good strong coffee, piping hot.

breakfast didn't start until 6:30

the bar manager was exceptional

bed was like sleeping on a cloud breakfast and dinner was excellent,i didn't have to leave my room all weekend

very clean and maintained facility. shuttle to the airport was very convenient.

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

enjoyable complimentary breakfast everything is eco

loved the full kitchen in the room

large room with kitchenette and a really nice view of wdm

we did not visit the pool hot tub or gym but i m sure they were just as amazing

staff, no room service, no one licks the phone

wish the room service is regular and we need to request for it

pool and no notice before hand about that

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

robes in the room and the pool area was functional and bright

breakfast was amazing!

great breakfast, pool and hot tub, location! friendly staff.

were there in the winter and the sidewalks and parking lot were not well cleared of snow and ice

the pool temperature was also very comfortable for a morning swim

no everything was well organize and the parking lot was clean and secure '

they now have their pool, workout center, and laundry 24/7 which is nice

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

room with good and complete kitchen appliances

i liked the staff including the front desk clerks to the cleaning ladies and also the kitchen staff

layout was very nice - kitchen amenities appreciated

huge room well lit parkinglot

we stayed here after a long day of moving our kids into new apartments.

we stayed here after a long day of moving our kids into new apartments.

pool hot tub. breakfast.

the pool was open too

pool was great, room was clean and spacious for our large family

enjoyed the pool and hot tub

the breakfast was nice in concept, the eggs and ham were cold

the swimming pool water was extremely cold.

love the professionalism of the staff, environment, room and breakfast quality

didnt have cups or laundry bag

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

had to stay up late to do laundry

everything. wifi should be better.

for a spa room and the tub jets were dirty, asked for extra towels and didn't receive any, got a late

nice new machines in guest laundry

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

loved that it was a pet friendly hotel with a reasonable pet fee and it didn't smell of any pet accidents

hospitality, fresh cookies and popcorn in the afternoons, clean pool, breakfast area was clean and very well

clean room and good breakfast.

the guest laundry facilities were dirty and really old and beat up.

the night we arrived (thursday), we were told the restaurant/bar was open until 9

the only concern is about the pool was full there to many people for the space

no hot tub and kids playing in elevators

too many kids, kids everywhere, loud kids

the plumbing noises. our room was not that far from the laundry room.

easy to get to, quiet, laundry facilities, clean, friendly staff

breakfast

i didnt like how dirty the pool water was or how cold it was and i hated the hot tub didnt work

wifi was really spotty

laundry

wish the gym had been open but it was closed for remodeling

breakfast was good

staff was very friendly and nice. breakfast was great. chocolate waffles were yummy

loved that they served breakfast on real dishes

i have heard that some people put their dirty laundry in drawers

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

wifi was off and on.

the breakfast 1st day my grandkids loved

they are very pet friendly with only a $25 fee per dog

pool was fun, the room was comfortable and clean, the grab and go breakfast was wonderful and

great fitness center,pool, hot tum

indoor pool facility very nice and comfortable.

the pillows were horrible and there was a bar advertised, but we did not find it.

staff was helpful. pool is open with specific times for adults. clean, spacious rooms.

very clean room, nice and fancy facilities, nice restaurant and breakfast, swimming pool, bar and cozy spaces

spacious room,amazing bathroom with walk in shower, nice pool, spa and fitness area.

the rooms are gorgeous and the pool area was fabulous with so much to do.

friendly airport shuttle service, very clean room, nice and fancy facilities, nice restaurant and breakfast,

the only part i don't like is that you have to pay for your breakfast separately.

the breakfast was good

there was also a fully equipped gym, as well as a very good breakfast

real plates at the buffet breakfast

we loved everything about the hotel. free parking free breakfast. and over all very clean.

restaurant and bar were fantastic!

excellent location good breakfast free laundry. great staff

pool, breakfast, reasonable rate!!

pool. the room was huge and had a little kitchen with a full size fridge.

was a baseball tournament for kids and staff allowed parents to drink alcohol in main areas,pool area,work our

we became stuck in the parking lot and the young man attending the front desk immediately put on his coat and

the pool and gym were closed without any explanation posted

had fun playing pool in the

beautiful clean hotel! loved the decor! loved the bar area off the lobby.

refused to let us stay another night because of our dogs making noise when they claim they are pet friendly

cold pool

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

hotel breakfast was probably one of the best served breakfasts from a hotel that i've ever had

swimming pool was a bit small but not a big deal

pool was really small and has way too much chlorine

would have liked to have a hot breakfast instead of a grab and go breakfast.

lack of late night adult only pool/hot tub hours.

food and fitness room

pool size is small but this is not everyone s priority when staying

pool was out of order, parking lot was icy

liked everything about the property, except the parking lot lights were very bright and the curtains wouldn

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

only complaint is their covid restrictions. have to reserve the pool and fitness room.

having yo schedule pool time

laundry room very dirty...

it s near where my kids live and it s pretty nice but the mattresses are so awful i m not sure it s

very small whirlpool ans pool

minor nit-picky things: we had to park in the restaurant's parking lot next door because there were no more

staff were very nice, and the stay was very comfortable and most of all pet friendly

rude staff hundreds of kids running halls at all hours being loud and when we told the desk they didnt

location, pet friendly

arrival and she charged me again, completely ruin my trip, because that money was to go to my kids for school

got moved to another room only to have a guy with a gun have the swat team there and all the kids freaking out

the handicap bar seemed broken too, but i didn't have a use for that anyhow

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

the laundry room, the dryer, was broken, and we could not do laundry

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

that would have been nice is adult only pool time as i was on my honeymoon and although i love kids it just

the kids had a ball playing in the pool & on the pirate ships

tried to use onsite laundry but someone used and didn't return to empty out their clothing

for the continental breakfast, you need to add bacon or sausage

the pool area was clean and the water was warm

great location! large room and comfortable bed! standard breakfast.

the girls all loved the pool

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

decent laundry facility

breakfast was great laundry did great on are clothes

laundry facilities are on premises and were a godsend after our grandson had an accident

meant to ask but forgot to do so - these were either very new or someone works some magic on the laundry

no guest laundry. no fan in the bathroom.

just mark the two bathrooms on first floor near pool as 'unisex' or something

close proximity to airport with shuttle service. very clean and excellent friendly staff.

cards don't work, beds aren't very comfortable, rooms are very small, had trouble connecting to wifi, weird

also, and this is just a wish, but with only an outdoor pool if it had a heater for evening or cold weather

hot tub didn t work, no laundry facilities

there s no workout room there s no laundry facilities

bed had old laundry underneath the right side

breakfast was much more than i expected and very good

the breakfast was sensational!

you come in a door (with a rat trap just outside) to walk into the laundry room

rooms-comfy beds-great food-kids loved the pool- great hotel for traveling families

kids waking us up at 2am

pet policy is $30 a day/per dog

strong chlorine smell from pool

no information on speakeasy bar or its location in hotel that sounded like fun

parking garage to hotel (skyways and elevators were out of order at the hotel) and complimentary wifi (had to

super comfortable beds. very clean. excellent gym

no free coffee set up for the morning, no room service, i am disabled and could not go down to eat at the

the bed! the room service breakfast. the quiet heating/cooling/fan.

only bummer was that the laundry facility was out of order and we couldn't do our laundry

$50 to leave our car in the hotel parking lot for 3 days was excessive.

the shuttle was dirty and the staff seemed distracted

maybe make the shuttle run on sundays. we ran into a snag because of that.

free shuttle, nice toiletries. spacious room, close to airport

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

a lot of good choices for breakfast, very clean and cozy. staff were very friendly.

pool

we loved that this hotel is pet friendly

pool was loud with kids but that's what it's for!

parking lot was full, i parked next door

small gym and pool - need some updates and modernisation

the pool and hot tub were nice. the morning worker for breakfast was really nice and helpful.

breakfast was good, something for everyone. the kids really enjoyed the pool.

the bar was closed the evening of our stay.

bar area didn't blend well with the rest of the hotel

awesome place to stay! rooms are beautiful and bar is great!

bar was charming and the bartender made great drinks

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

the bar was very nice. the valet guys were great

we loved the pool but wished there was a hot tub as well.

the pool was very clean & the beds really comfortable.

room service for the 5 days i was there

would have liked room service but every hotel is like that bc of covid.

filthy laundry room

was wonderful to have free laundry services as

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

wifi was a joke

there was a half eaten snickers bar under the bed

rooms, lobby, and bar made us feel like we were in a very high class hotel

oh and it's pet friendly

room service food via box lunch style in a paper bag

quite no kids all over the place, very upper class, and overall everything was great

love the interior, great gym for a quick workout, yummy breakfast, and super sweet staff.

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

said there was a bar in the booking ad but the bar was shut down and that was something we really wanted and

location free wifi free parking

we also were told we would be given 50% off our first bar drink at the hotel bar when we arrived, then when we

breakfast could be served longer it lasts until 9:00, 9:30 on the weekends.

the laundry is closed

my sister liked the free laundry

the beds are full size, so if you are bigger couple with kids it's not recommended

best part was how affordable the stay was with three kids and how big that pool was

breakfast, it was like eating hospital food

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

the shuttle service and our driver yessir is top notch with knowledge of places to visit within the des

went to a concert the bar should stay open later then 11

the pool area is great for the kids, and the fitness area looks wonderful as well

really nice pool, workout facility

breakfast was good and hot

just wished that breakfast would have been available earlier

clean friendly staff breakfast good location

room was by pool so had noisy kids for a while

outdoor pool, workout area and firepit

didn t like the fact that they didn t have a place to do laundry

strong smell of chlorine in the pool and gym area

was a breeze, the room itself was super comfy and we loved the breakfast options

lots of choices for breakfast. friendly helpful staff.

nice room, staff were friendly and helpful, parking is included, breakfast was decent

room was great, modern and had a kitchen available

was freezing cold (kids and i couldn’t swim for longer than 10 minutes because it was so cold), and the jacuzzi

was very clean and spacious, i was surprised at how well stocked the kitchen was with supplies

the breakfast bar close down a little to soon :-)

the room and kitchen!

the business center, laundry room and fitness area were all conveniently located on 1st floor

i loved the breakfast

got our bill at check out and they charged us $75 for a pet fee for a small dog, for one night

tub was not very hot and jets didnt work but the pool was great

loved the coffe in the lobby, and the pool and hot tub were very nice too

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

we didn't eat breakfast at the hotel.

the equipment in the gym was all out of order

the hotel was full of baseball and basketball kids running all over

prefer to used that money for the kids to have fun visiting places in des

clean, friendly, nice breakfast space plus free laundry facility

loved the on-site laundry too and the parking garage

clean, free laundry

laundry, breakfast, location

free laundry services and location is ideal for downtown nightlife.

the laundry machines didnt even work properly

i used the on site laundry with detergent i bought locally

roomy rooms, laundry available

was no breakfast or laundry police were a resting people left and right it was noisy pool was

laundry machine was broken staff was at other property most of the time asked for a late checkout,

no gym, laundry or pool

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

the breakfast was delicious and the pool was amazing. jacuzzi was my favorite part

nice pool. people nice.

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

they had a good breakfast and coffee bar it was very clean and the staff was friendly

don t know if they have breakfast

easy to get to , pet friendly.

thanks for the complimentary breakfast and free wifi

wonderful kitchen, nice facility, perfect location for our stay

thanks for the complimentary breakfast and free wifi

our loft-style room was super cozy and loved that it came with a full kitchen

hotel and great facilities, including full kitchen, nice gym and pool, very nice staff and pet friendly

no guest laundry available

no laundry facility

the service and breakfast were great

quit area, easy parking, close to interstate 35w and shops, restaurants near by

parking situation with big vehicles why did they need to take up 7 parking spots and the billboard

she was taking care of everything, including hotel laundry as well as helping customers

helpful staff. free breakfast. view of lake/pond.

pool could of been cleaner and warmer

the breakfast wasn t very good so we went to another restaurant to eat

staff was great breakfast was good parking was good