pool access was very limited, hot tub was not working

chose this hotel for its location and the offering of an airport shuttle even though it is more expensive than

when hotel is full so is the parking lot.

there was also a fully equipped gym, as well as a very good breakfast

there was also a fully equipped gym, as well as a very good breakfast

spacious room,amazing bathroom with walk in shower, nice pool, spa and fitness area.

friendly airport shuttle service, very clean room, nice and fancy facilities, nice restaurant and breakfast,

the pool area was lovely, but there must have been some sort of event there earlier in the day, and

everything. the room the location the staff the pool. overall wonderful. can't wait to return

i love this hotel!! super clean, friendly staff, great breakfast.

pool size is small but this is not everyone s priority when staying

bed was very comfortable and the pool/ hot tub was great after driving 624 miles that day

pool was out of order, parking lot was icy

very clean, friendly staff. great breakfast!

breakfast was sufficient

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

pool was overly chlorinated to the point your eyes start to water and you have trouble breathing

floor of pool could have been vacuumed to remove debris from one day to the next.

swimming pool was a bit small but not a big deal

breakfast was really good, it i like waffles so that s a big add

there were no guests in the pool.

pool and hot tub were a bonus for kids

pool was fun, the room was comfortable and clean, the grab and go breakfast was wonderful and

pool and hot tub were a bonus for kids

grab bar in the tub was unattached at the bottom

laundry

i did use the pool and hot tub wich were wonderful

pool, hallways, rooms, everything was very clean

the pool wasn t open at all

staff, fitness center, pool, and breakfast

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

the room was also easily accessible, there was a door right by the parking lot that led up to our room

having yo schedule pool time

the plumbing noises. our room was not that far from the laundry room.

easy to get to, quiet, laundry facilities, clean, friendly staff

loved the breakfast

said they were still doing breakfast which is unusual with covid

the facilities are lovely: pool and jacuzzi, outdoor sitting area- all inviting

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

i have heard that some people put their dirty laundry in drawers

great staff, good breakfast, late checkout

the gym is smaller than most hotels and smelled really awful

the pool was so much fun, i love the cave look to it

laundry room very dirty...

lots of kids running around in hallways without adult supervision

appreciated breakfast options within the hotel/on site parking options

elevator floors were regularly very wet due to swimmers from the indoor pool which was close by

clean, quiet and relaxing. kids loved the pool.

the guest laundry facilities were dirty and really old and beat up.

kids running all over the hotel with messes left behind

noisey, had to call to get the too made up at 4:00pm. kids running, adults shouting.

too many kids, kids everywhere, loud kids

lots of kids running up the halls at all

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

decent location, ample parking, friendly staff.

the price for the value was outstanding , nice to have a 24 hour pool area and the room was amazing

friendly great customer service an 24 hr pool

all was good just not enough parking had to park in handicap or across street

finding a parking spot at night was harder, more towels, and better coffee makers in the room.

adequate parking

the breakfast and friendliness of the staff.

just an overnight stay so no pool use but it did look like fun

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

we got a rollaway bed for that room (which also had such a strong offensive odor like dirty gym socks that

my son swam for a bit, and the pool water was really cold

the large variety was wonderful. we actually had a choice of what to eat for breakfast.

i noticed the breakfast plates were compostable, but no compost was available

we ended up with a king size bed and no room for our kids

lights at night in the bar area - - - seems odd and not where i'd choose to have a late night drink

guess a hot tub in the pool room would be awesome just because i was a bit cold in the pool

the fruit at breakfast was really fine and that i my focus, also good strong coffee, piping hot.

bed was like sleeping on a cloud breakfast and dinner was excellent,i didn't have to leave my room all weekend

easily accommodated our need for a crib and allowed choice of floor to ensure quiet kids toys and pool floats

the lady at the desk was so great. kids loved her

great big room, my kids and i really enjoyed it. thank you!

enjoyed the pool and whirlpool

nice rooms, ample parking

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

the laundry room, the dryer, was broken, and we could not do laundry

wifi didn't work, phone in room didn't work. place needs an update and deep cleaning.

no breakfast

nice big room. large swimming pool. restaurant attached with excellent food. pet friendly

arrival and she charged me again, completely ruin my trip, because that money was to go to my kids for school

wifi won t work fridge inop. coffee maker inop.

restaurant and bar in the facility.

friendly and helpful staff. nice pool area. great breakfast buffet.

tried to use onsite laundry but someone used and didn't return to empty out their clothing

the pool we a little chilly for me. but still used it.

room was clean, nice breakfast options, and front desk was attentive.

the parking situation was also well accommodating

for the continental breakfast, you need to add bacon or sausage

meant to ask but forgot to do so - these were either very new or someone works some magic on the laundry

decent laundry facility

the laundry staff was very helpful

laundry facilities are on premises and were a godsend after our grandson had an accident

breakfast was great laundry did great on are clothes

$50 pet fee was excessive

215 a night was insane for that small room, and the pool area was kinda gross

loved the breakfast because i like a breakfast sandwich

kids weren't to impressed with the breakfast

great location and ample parking

sheets had a strong smell of laundry detergent.

pool was crapped in and they used strong chemicals to clean it and it burned my eyes to even sit in

there was a big conference in the meeting hall so parking was sparse

the pool was amazing. super nice and great for my team to come in

cleanliness of the hotel and the staff were really nice. the pool was nice and warm

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

no parking places almost entire time we were there

great breakfast too

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

the gym was nice and i observed several people working out there

liked the separate bedroom and full kitchen. staff was very helpful and friendly.

the pool was nice and the various exits around the property close to parking we re great too

the room was amazing bed was comfortable the breakfast was great.

we loved everything about our stay! breakfast was wonderful, lots of choices.

good breakfast variety

kids running up& down the halls,knocking on doors

the location. easy to find. plenty of parking.

there was not enough guest parking with good lighting

location, close to everything, the bistro was available to us, the room has youtube which my kids were excited

pool was kind of small, the wi fi was terrible and there was kids running around everywhere, also for how much

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

free breakfast and wifi

hotel option if you would like to have a kitchen to use during your stay

small pool

healthy breakfast with lots of options, wii for the kids, nice sitting areas, love the rooms and decor, full

the pool and gym were closed without any explanation posted

were very comfortable, bathtub was superb, nice bar but would ve appreciated a couple of more substantial

great location for the venue across the parking lot

the only problem was the pool was freezing

beautiful clean hotel! loved the decor! loved the bar area off the lobby.

staff, no room service, no one licks the phone

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

robes in the room and the pool area was functional and bright

wish the room service is regular and we need to request for it

pool was extremely cold

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

had to stay up late to do laundry

didnt have cups or laundry bag

good breakfast, nice common room

was a very very bright streetlight in the parking lot at the same level of my window and i would have loved to

heater broken - made huge noise in middle of night no airport shuttle wifi took more than half an hour to

- wifi worked well enough

breakfast was great. staff that we encountered were very friendly and helpful.

clean and nice, great breakfast! nice that applebee's shared the same parking lot, dinner!

breakfast could have been better, there were a lot of choices.

excellent location good breakfast free laundry. great staff

breakfast was amazing and the bedding was very comfortable

breakfast was a mess not enough help to keep it going for the volume of people staying at the hotel

we became stuck in the parking lot and the young man attending the front desk immediately put on his coat and

breakfast was excellent with many choices.

clean and great breakfast

waited several hours in parking lot because receptionist couldn't figure system out

saturday morning breakfast was a little disappointing. all food was empty and cold

nice pool and hot tub

the night we used it, we were the only ones in the whole pool area

nice new machines in guest laundry

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

the bed was comfortable. pet friendly!

the pool has alot of clorine so kids complained of eyes all night but it was still fun

good breakfast, nice comfortable rooms, very clean!

my sister liked the free laundry

the laundry is closed

best part was how affordable the stay was with three kids and how big that pool was

no continental breakfast, room was smaller than online pic suggested. no gym.

the parking situation. it was confusing where to park

staff were all incredibly nice our entire stay, the rooms were spacious and clean, and the breakfast was pretty

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

and cleanliness of room, i only wished they had coffee served all day and the bar opened

no bartender, bar wasn't open

only one negative thing that happened was the receptionist told us the wrong time for breakfast

the bed! the room service breakfast. the quiet heating/cooling/fan.

wish the coffee bar had breakfast sandwiches but thats a suggestion not a complaint

even doing room service was a treat

the hotel does not offer a pool or gym and they charge $7 for a bottle of water in your room

super comfortable beds. very clean. excellent gym

bar area didn't blend well with the rest of the hotel

also liked the hotel bar

awesome place to stay! rooms are beautiful and bar is great!

nicest staff, spa area and room

also, only one mirror in bathroom, really need second in room or over bar area

pool/fitness area

the staff is great and nice, the bar is great and the bartender, is the best

pool too cold to use

pool and exercise room, omelet station, bar and appetizers.

only had 1 staff member to run the front desk and cook our food for room service.

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

pool was nice , fitness center was nice, staff was friendly

room service was prompt

the pool area is great for the kids, and the fitness area looks wonderful as well

room service food was terrible, besides of this, specially when served inside a piece of carton and

didn t like the fact that they didn t have a place to do laundry

nice room, staff were friendly and helpful, parking is included, breakfast was decent

parking

wifi was extremely slow

strong smell of chlorine in the pool and gym area

there was a guest laundry room which was very convenient, and the breakfast was great

laundry room with detergent dispenser (pay with quarters)

a lot of good choices for breakfast, very clean and cozy. staff were very friendly.

staff was extremely friendly, the breakfast was very good, and the free shuttle service exceeded my expectations

the shuttle is service was great

location, pet friendly, bed

tried the bananas foster french toast via room service, and it was well worth the $$ spent

beautiful, clean, great staff, great bar & dinner.

and genuine, the staff were exceptional, the food and drinks at both the restaurant and espresso bar were top

rooms, lobby, and bar made us feel like we were in a very high class hotel

pool heater was broke the whole weekend we stayed

the room was perfect, the staff friendly and helpful, great price for a full kitchen

complimentary happy hour, breakfast, and great room!

great bed. excellent kitchen. very close to principal park. you can easily walk with kids.

pillows not the best. pool room is super loud

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

the shuttle staff were great! mike was very personable and accomodating!!

was clean a convenient location, the kids loved that the pool was open late and the hot breakfast and complementary

towel bar loose. air vent filthy

shuttle to the iowa fair was a great feature

the business center, laundry room and fitness area were all conveniently located on 1st floor

tub was not very hot and jets didnt work but the pool was great

the breakfasts were the highlight, enjoyed having two breakfasts with said grandson and his wife

the room, pool, hot tub, breakfast, location,all the staff

a decent free breakfast i the am too

loved the on-site laundry too and the parking garage

laundry, breakfast, location

clean, free laundry

we even used the laundry this stay

free laundry services and location is ideal for downtown nightlife.

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

our room had a door to the hallway as well as a very convenient door to the parking lot behind the hotel which

breakfast was tasty with a good variety

the breakfast was outstanding

the laundry machines didnt even work properly

i used the on site laundry with detergent i bought locally

supposed to have on site laundry

roomy rooms, laundry available

laundry machine was broken staff was at other property most of the time asked for a late checkout,

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

no gym, laundry or pool

the free breakfast buffet was delicious and there was always coffee throughout the day.

wifi didn t work and the tv cable didn t work and my son was already asleep to ask the

wonderful kitchen, nice facility, perfect location for our stay

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

the pandemic shut down the morning breakfast bar.

hotel and great facilities, including full kitchen, nice gym and pool, very nice staff and pet friendly

no guest laundry. no fan in the bathroom.

able to leave our vehicle while away and have the shuttle to and from the airport was a bonus

close proximity to airport with shuttle service. very clean and excellent friendly staff.

i called for the shuttle it was there in 5 minutes

wifi is slow and super inconvenient

there s no workout room there s no laundry facilities

bed had old laundry underneath the right side

hot tub didn t work, no laundry facilities

great price, king room was great, nice breakfast!

also, there are three different wifi and two were not working in my room

you come in a door (with a rat trap just outside) to walk into the laundry room

the room was described as a courtyard view, however it was a parking lot view.

the kids really liked the pool area

kids waking us up at 2am

we sat outside our room on the catwalk and enjoyed a drink while watching our kids play in the pool

only bummer was that the laundry facility was out of order and we couldn't do our laundry

ample parking, comfy pillows, room amenities

my plane got into des moines at 12 am so i missed the last shuttle to the hotel and had to pay for a taxi

suggestion though; the kitchen staff could of kept an eye on the crowd and made sure that the supply of some of

ordered room service for dinner and surprisingly excellent

filthy laundry room

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

was wonderful to have free laundry services as

plenty of parking even with a trailer

could use a little more water pressure in the shower and i had a very hard time finding a parking space that i

didn't do the breakfast but the facility was very clean and comfortable

the breakfast was really good and the two breakfast ladies were so friendly

to locate, accessible to a lot of stores and eating establishments thanks for the shuttle to the

it was cheaper to pay that and leave my vehicle at the hotel than to use airport parking

way over priced no free parking while gone for just one night

no guest laundry available

no laundry facility

parking at night lot became pretty full. so hard to find a spot

maybe the tiling right outside of pool.

great breakfast. polite and helpful staff.

she was taking care of everything, including hotel laundry as well as helping customers

lots of parking and esdy location

breakfast selection was good

parking was filled up when we got in late

in breakfast, thought there would be some meat on the buffet

there is also a full kitchen(no oven) if you are staying for an extended period

pool was very cold and no hot tub very disappointed about hot tub and pool

the room was clean and the kitchen was well equipped

clean, spacious room. great breakfast!

the pool was down the whole time. also the beds could of been little more comfortable

were dirty, tile flooring by elevator constantly wet from pool goers, shower had little water pressure, toilet

the pool was pretty small but served its purpose for the kids just using it a couple of times.

the pool was filthy needs a good scrub down . walls in our room were very uncleanly

when we went to bed, there was an impromptu baseball game being held in the parking lot behind the hotel

the pool was pretty small but served its purpose for the kids just using it a couple of times.