laundry

i did use the pool and hot tub wich were wonderful

i didn t use the gym but all equipment appeared to be in working order and you could see outside while working

parking with a trailer was challenging.

was clean and comfortable, breakfast was great

the plumbing noises. our room was not that far from the laundry room.

easy to get to, quiet, laundry facilities, clean, friendly staff

no charge for pets

breakfast was disappointing

excellent staff and pets stay free

wish there was a pool or hot tub

there was also a fully equipped gym, as well as a very good breakfast

the pool/hot tub is in the adjoining property, approx 100 yards across the parking lot

the bar was excellent and the staff were very friendly.

we had a simple problem with wifi.

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

clean, good parking

not that they could control it pool was closed and breakfast

just the time for breakfast.

great fitness center,pool, hot tum

pool and hot tub were a bonus for kids

pool and hot tub were a bonus for kids

staff was helpful. pool is open with specific times for adults. clean, spacious rooms.

awesome pool and family friendly.

more breakfast variety

access to des moines big pool, a little bit deeper (5 ft instead of 4 9 ) comfortable king bed good breakfast

i did not eat breakfast but it looked amazing!!

it would have been nice to have longer pool and fitness center hours.

that you pay the amount for the rooms that you do and you still have to pay 995 per person for breakfast and 5

hot breakfast in a clean & well kept facility. great price!

though we didn't use the pool or the gym, the areas were gorgeous and looked so inviting

were there in the winter and the sidewalks and parking lot were not well cleared of snow and ice

no parking spaces at night

very nice breakfast options

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

i have heard that some people put their dirty laundry in drawers

they are very pet friendly with only a $25 fee per dog

breakfast had good variety and flavor

wifi was off and on.

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

kids were running the halls, etc

very quiet. it was easy to get parking.

we got a rollaway bed for that room (which also had such a strong offensive odor like dirty gym socks that

friendly staff, clean comfortable room & bed, nice fully stocked hot breakfast.

the guest laundry facilities were dirty and really old and beat up.

there were kids running around and unsupervised, touching everything and not social distancing

i had was that on saturday night of my stay,which was my last night, there were a bunch of little kids running

there were kids running around and unsupervised, touching everything and not social distancing

high fee for having a pet. kids make more of a mess than my pet.

gym and pool are first class!

male bartender/server in the lobby bar on the evening of 7/27/19 was extremely friendly and helpful

very clean and maintained facility. shuttle to the airport was very convenient.

pet friendly.....

toilet did not flush correctly, hot tub in pool area was not working

nice rooms, ample parking

the fact that there was about 20 high school kids having a all out party in the hallways and and the pool area

easily accommodated our need for a crib and allowed choice of floor to ensure quiet kids toys and pool floats

very large guest rooms with fine staff and good wifi. fair price.

the pool and hottub were clean

liked the the kitchenette

and coffee/tea not replenished on the 2nd day of our 3 day stay, dirty socks under one of our kids beds (separate

i enjoyed having a seperate room from my kids

in the pool area was pretty overwhelming

though we did not use the facilities, i was impressed the hotel was offering use of its pool and weight room

sheets had a strong smell of laundry detergent.

pool was great but probably should vacuum and chlorine was extremely tough (which i well know they

, design of the bar area means that social distancing cannot be done

the pool area is clean and has a smaller pool for smaller children

3 pillows on the bed instead of 4 and a group of children being loud and rude in the pool and had no adult

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

lots of parking and i felt very safe

the staff was very friendly, the packaged breakfast was delicious

pet friendly gear staff who were very helpful. nice rooms

there is a stocked bar at the facility for those that would like to enjoy a favorite beverage

the clerk in the morning was so nice, got breakfast out a little early for my early-riser kids

liked the separate bedroom and full kitchen. staff was very helpful and friendly.

i really enjoyed the spa and pool.

complimentary breakfast, wifi and parking were appreciated as well

pool bottom seems to be needing replaces

cute bar area, friendly and helpful bartender

location, close to everything, the bistro was available to us, the room has youtube which my kids were excited

also kids running up down hallways & elevators no parental supervision

parking lot is in rough shape, lots of broken pavement and potholes

large amount if kids running halls all hours banging on our door screaming. very disruptive.

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

free breakfast and wifi

my kids liked the wii in the lobby

location, cleanliness, pool

the hotel had a free breakfast, free internet, free parking, and was very clean.

the pool was ice cold

robes in the room and the pool area was functional and bright

staff, no room service, no one licks the phone

pool wasn't cleaned up from the night before, an overflow of old towels, no clean ones available,

pool was extremely cold

had fun playing pool in the

refused to let us stay another night because of our dogs making noise when they claim they are pet friendly

the only problem was the pool was freezing

the pool and gym were closed without any explanation posted

cold pool

clean and nice, great breakfast! nice that applebee's shared the same parking lot, dinner!

the swimming pool, the gym,the free breakfest

liked the ease of access from the side of the parking lot

small parking lot in front was hard to turn around

no pool.: (

had to stay up late to do laundry

didnt have cups or laundry bag

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

the parking lot light was shining directly into the room.

happy hour with food and drinks'inside outside pool our daughter loves

hotel, there was a baseball tournament so the place was packed full of children that took up the pool area and

beautiful rooms with kitchenette

saturday morning breakfast was a little disappointing. all food was empty and cold

enjoyed the pool and hot tub

love the professionalism of the staff, environment, room and breakfast quality

excellent location good breakfast free laundry. great staff

breakfast was excellent with many choices.

room was fresh and clean, the front desk staff was friendly and efficient and the breakfast in the morning was

very modern, clean, space was wonderful. breakfast was great . we will.be back

breakfast was a mess not enough help to keep it going for the volume of people staying at the hotel

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

it was so thick all the kids were having trouble breathing and eyes were burning

did not have breakfast buffet

the kids loved the pool

remodeled rooms were nicely done. super clean and comfortable . breakfast options were great!

food and fitness room

was very friendly, room was very clean, location very convenient and numerous breakfast options

pool size is small but this is not everyone s priority when staying

great people, large room, comfortable bed and goos breakfast

the breakfast. the room. friendliness of staff. the pool and hot tub.

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

new facility, nice pool and hot tub, comfortable bed and breakfast that was included.

could use a larger parking lot for sure

our only issue was with other guests (blocked parking spots and were not courteous to

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

only complaint is their covid restrictions. have to reserve the pool and fitness room.

having yo schedule pool time

laundry room very dirty...

it s near where my kids live and it s pretty nice but the mattresses are so awful i m not sure it s

very small whirlpool ans pool

minor nit-picky things: we had to park in the restaurant's parking lot next door because there were no more

staff were very nice, and the stay was very comfortable and most of all pet friendly

rude staff hundreds of kids running halls at all hours being loud and when we told the desk they didnt

location, pet friendly

arrival and she charged me again, completely ruin my trip, because that money was to go to my kids for school

got moved to another room only to have a guy with a gun have the swat team there and all the kids freaking out

the handicap bar seemed broken too, but i didn't have a use for that anyhow

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

the laundry room, the dryer, was broken, and we could not do laundry

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

that would have been nice is adult only pool time as i was on my honeymoon and although i love kids it just

the kids had a ball playing in the pool & on the pirate ships

tried to use onsite laundry but someone used and didn't return to empty out their clothing

for the continental breakfast, you need to add bacon or sausage

the pool area was clean and the water was warm

great location! large room and comfortable bed! standard breakfast.

the girls all loved the pool

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

decent laundry facility

breakfast was great laundry did great on are clothes

laundry facilities are on premises and were a godsend after our grandson had an accident

meant to ask but forgot to do so - these were either very new or someone works some magic on the laundry

wifi

wish the coffee bar had breakfast sandwiches but thats a suggestion not a complaint

the coffee and wine bar is lovely and the restaurant very elegant

kitchen not located in breakfast area which delayed fulfilling request made for additional items

super comfortable beds. very clean. excellent gym

my sister liked the free laundry

the laundry is closed

our bedroom view was to the parking lot

we enjoyed their bar the night before

should offer free breakfast or at least more options.

awesome place to stay! rooms are beautiful and bar is great!

also, only one mirror in bathroom, really need second in room or over bar area

also liked the hotel bar

bar was nice & had good drinks

bar area didn't blend well with the rest of the hotel

location free wifi free parking

only one negative thing that happened was the receptionist told us the wrong time for breakfast

my room and the complementary breakfast.

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

breakfast could be served longer it lasts until 9:00, 9:30 on the weekends.

pool/fitness area

the staff is great and nice, the bar is great and the bartender, is the best

pool too cold to use

pool and exercise room, omelet station, bar and appetizers.

only had 1 staff member to run the front desk and cook our food for room service.

there was a guest laundry room which was very convenient, and the breakfast was great

laundry room with detergent dispenser (pay with quarters)

breakfast was good. comfortable room.

the shuttle doesn t run early enough

staff was extremely friendly, the breakfast was very good, and the free shuttle service exceeded my expectations

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

pool was very nice

one staff in kitchen argued about my order with me, room was dirty

the pull out couch and the room service was dinner was not that great.

we weren’t able to enjoy the pool at all before we had to check out and my kids were super bummed

room service food via box lunch style in a paper bag

quite no kids all over the place, very upper class, and overall everything was great

no gym.

rooms, lobby, and bar made us feel like we were in a very high class hotel

location, pet friendly, bed

didn t like the fact that they didn t have a place to do laundry

don't know if hotel was fully booked, but parking lot was

parking lot could have been cleared of the snow and ice a little better

only thing i didn't like was the furniture in the breakfast area was old and dated

instructions for equipment in gym

no guest laundry. no fan in the bathroom.

the pool wasnt open and the room didn't get as cool as normal for hotel room.

when i called the hotel for the shuttle

two cop cars were pulling into the americinn and about 10 teenagers were hanging out in the parking lot

sack breakfast. no hot tub.

hot tub didn t work, no laundry facilities

bed had old laundry underneath the right side

there s no workout room there s no laundry facilities

nice staff , clean room , good location , they have airport shuttle service , strongly recommend

i liked that they had a swimming pool and a jacuzzi.

loved how it has a kitchen in the room and also has dishes you can use.

loved the full kitchen, the bed was extremely comfortable

was nice and clean, easy walks to everywhere we wanted to go and solutions for the pool

great bed. excellent kitchen. very close to principal park. you can easily walk with kids.

very clean and comfortable rooms; nice breakfast; central downtown location.

the business center, laundry room and fitness area were all conveniently located on 1st floor

i workout in the morning and the gym is better than most places

the wifi wasn't great.

a decent free breakfast i the am too

i loved the breakfast

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

room service was very good. breakfast was great!

happy hour at 5:30-7 and the breakfast bar in the morning

shuttle service was an amazing perk, the staff was great, the suite was very spacious and

breakfast was awesome with an omelet bar

free laundry services and location is ideal for downtown nightlife.

loved the on-site laundry too and the parking garage

clean, free laundry

we even used the laundry this stay

laundry, breakfast, location

you come in a door (with a rat trap just outside) to walk into the laundry room

property if i knew the whole thing was under construction, the air stayed hot and there weren t parking spots

excellent gym and pool

the smell of chlorine (because of the indoor pool) was a bit overwhelming for me.

we sat outside our room on the catwalk and enjoyed a drink while watching our kids play in the pool

only bummer was that the laundry facility was out of order and we couldn't do our laundry

shuttle to airport.

bfast room service and the food (french toast) was cold and hard

no room service (minor complaint)

free shuttle, nice toiletries. spacious room, close to airport

very clean, great staff and lots if choices for breakfast.

we had to go buy an air matress for our kids to sleep on

pool was loud with kids but that's what it's for!

breakfast, no airport shuttle due to covid

great breakfast and many options.

filthy laundry room

was wonderful to have free laundry services as

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

restaurant and bar were pretty bad

room was clean. pool was warm. breakfast was good

was no breakfast or laundry police were a resting people left and right it was noisy pool was

the laundry machines didnt even work properly

laundry machine was broken staff was at other property most of the time asked for a late checkout,

supposed to have on site laundry

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

no gym, laundry or pool

the deadbolt didn t work, and the tv and wifi also wouldn t work

no wifi-2 bars staff members came to our door about 1 later and asked us how we got in the room and

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

don t know if they have breakfast

diectv awesome. movie channels. clean, ac, refrigerator in room, shower, pet friendly

no parking spots

bar soap to wash hands, kleenex box empty, pathetically low water pressure, no bedding for pull out

clean friendly staff breakfast good location

just wished that breakfast would have been available earlier

smelled incredible, breakfast was the best ever

complaints were the hallways smelled weird, a sewer type smell at times and the breakfast hours felt limited

thanks for the complimentary breakfast and free wifi

wonderful kitchen, nice facility, perfect location for our stay

thanks for the complimentary breakfast and free wifi

our loft-style room was super cozy and loved that it came with a full kitchen

hotel and great facilities, including full kitchen, nice gym and pool, very nice staff and pet friendly

no guest laundry available

no laundry facility

the service and breakfast were great

quit area, easy parking, close to interstate 35w and shops, restaurants near by

parking situation with big vehicles why did they need to take up 7 parking spots and the billboard

she was taking care of everything, including hotel laundry as well as helping customers

helpful staff. free breakfast. view of lake/pond.

pool could of been cleaner and warmer

the breakfast wasn t very good so we went to another restaurant to eat

staff was great breakfast was good parking was good