laundry room very dirty...

very small whirlpool ans pool

lots of kids running around in hallways without adult supervision

appreciated breakfast options within the hotel/on site parking options

price it would've been nice/helpful to have a complimentary breakfast- especially traveling with kids

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

no atm. had to go find somewhere to get cash to use laundry.

having yo schedule pool time

it was 85 degrees in the room and we checked in close to bedtime for our kids

was very friendly, room was very clean, location very convenient and numerous breakfast options

the breakfast was amazing! so many options to choose from. and the staff was so friendly.

breakfast however there was a little delay when steam plates were emptied and getting fresh food

clean! comfortable! great breakfast!

bed was very comfortable and the pool/ hot tub was great after driving 624 miles that day

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

beds was very comfortable and breakfast was delicious

it s quite, great gym equipment, clean, welcoming and close to bars

did not have breakfast buffet

hotel breakfast was probably one of the best served breakfasts from a hotel that i've ever had

laundry facilities are on premises and were a godsend after our grandson had an accident

decent laundry facility

breakfast was great laundry did great on are clothes

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

meant to ask but forgot to do so - these were either very new or someone works some magic on the laundry

the laundry room, the dryer, was broken, and we could not do laundry

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

breakfast was just ok.

there is a tiki bar for the adults

tried to use onsite laundry but someone used and didn't return to empty out their clothing

the pool area was clean and the water was warm

we also appreciated the ample parking available

there was an abandoned car with a flat tire cracked windshield and trash all throughout the parking lot outside

parking sucked with a night club next door

the kids were well behaved, but there was a lot of noise until midnight

bar in the bathtub had a loose piece

location, pet friendly

pool area was over come by older kids and men jumping in the pool and screaming , and not really watching out

pool area was over come by older kids and men jumping in the pool and screaming , and not really watching out

nice facility with beautiful rooms, a lounge, bar, pool tables, and lovely outdoor seating area

there was bacon for breakfast

were told an airport shuttle was available if requested with 24 hour notice, needing the service i complied but

walking over to the pool/hot tub was a little disappointing, i thought it was on site.

the hotel was able to accommodate my early arrival, helped coordinate an airport shuttle, and always greeted

breakfast was very good in a delightful space with staff that were very good at their job.

i didn't get a chance to eat breakfast, but it

very clean room, nice and fancy facilities, nice restaurant and breakfast, swimming pool, bar and cozy spaces

the rooms are gorgeous and the pool area was fabulous with so much to do.

that you pay the amount for the rooms that you do and you still have to pay 995 per person for breakfast and 5

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

as for the amenities, i could tell all the kids thoroughly enjoyed the pool

would have liked breakfast to include made to order omelets or eggs

our loft-style room was super cozy and loved that it came with a full kitchen

hotel and great facilities, including full kitchen, nice gym and pool, very nice staff and pet friendly

grab bar in the tub was unattached at the bottom

pool and hot tub were a bonus for kids

awesome pool and family friendly.

pool and hot tub were nice

staff was helpful. pool is open with specific times for adults. clean, spacious rooms.

and it was noisy because it was close to the hotel facilities (maybe the electrical room, laundry, or pool pumps

i have heard that some people put their dirty laundry in drawers

breakfast was great. and enjoyed the outdoor fire pit.

is a pet friendly hotel, but pets are limited to the first floor

lodge is our favorite lodging option when travelling with our pets through the dsm area

laundry

friendly staff, comfortable breakfast dining area.

was clean and comfortable, breakfast was great

parking lot was a bit slick from the snow.

staff was friendly, the pool area was inviting, and they has a social from 5:00 to 7:00 that was very unexpected

easy to get to, quiet, laundry facilities, clean, friendly staff

the plumbing noises. our room was not that far from the laundry room.

false advertising, no gym and no breakfast.

the facilities are lovely: pool and jacuzzi, outdoor sitting area- all inviting

there were three adults, two female, one male

the guest laundry facilities were dirty and really old and beat up.

the only concern is about the pool was full there to many people for the space

i had was that on saturday night of my stay,which was my last night, there were a bunch of little kids running

no tv channel guide no paperwork about bar or services in the room

too many kids, kids everywhere, loud kids

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

parking was absolutely horrible and i really wish they had a better parking

breakfast was fine, location worked for us!

they had a good breakfast and coffee bar it was very clean and the staff was friendly

roomy rooms, laundry available

laundry machine was broken staff was at other property most of the time asked for a late checkout,

when i asked for sheets for it,the desk clerk said he couldn't get into the laundry room to get any

was no breakfast or laundry police were a resting people left and right it was noisy pool was

supposed to have on site laundry

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

no gym, laundry or pool

then the guest laundry was not available for customers any more

the pool area was great

breakfast

they now have their pool, workout center, and laundry 24/7 which is nice

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

quality of breakfast, location,

clean, good parking

nicely furnished, water pressure good, high quality linens, and there was a large complimentary breakfast

wifi was far below average

finding a parking spot at night was harder, more towels, and better coffee makers in the room.

very nice breakfast options

the breakfast and friendliness of the staff.

the heated pool, breakfast

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

) but the curtains could not close, on the ground floor next to the parking lot where the lights shined in like

not like the back door to get to the parking lot was alway blocked due to people sitting at the round table and

attached parking lot with taco john's and arbys

we were at the solheim cup so perfect location for des moines golf & country club

lobby bar is great

we didn t have to have to go out to eat and drink. their bar and chef did it all!!

indoor pool was very nice for the kids. large size and plenty of places to sit.

breakfast was awesome. location was so perfect!!

were in the process of a major remodeling and we didn't have use of the main bar or restaurant

enjoyed the pool and whirlpool

great big room, my kids and i really enjoyed it. thank you!

great big room, my kids and i really enjoyed it. thank you!

was a group of adults in the pool area drinking and having a party we told front desk but they didn t do

the lights from the parking lot shined through and the door from the hall

my sister liked the free laundry

the laundry is closed

restaurant and bar on sight!

we also got excellent service in the restaurant at breakfast

use the pool, no time

no laundry facility

no guest laundry available

theres plenty of parking, and easy to access off i-35

the service and breakfast were great

breakfast options were plentiful, pleasant staff

she was taking care of everything, including hotel laundry as well as helping customers

helpful staff. free breakfast. view of lake/pond.

room and parking was okay .

good roomy parking lot

pool and hot tub were warm

and cleanliness of room, i only wished they had coffee served all day and the bar opened

no biscuits and gravy for breakfast.

we also were told we would be given 50% off our first bar drink at the hotel bar when we arrived, then when we

location free wifi free parking

breakfast could be served longer it lasts until 9:00, 9:30 on the weekends.

the laundry wasn't working while we stayed.

the fitness room was closed

breakfast was a pleasant surprise

the breakfast in the diner was very good, we noticed lots of local people there

112 will be forever selected by us , fitness center on one side , hallway on the other & a door straight to the

the room was clean and the kitchen was well equipped

would have liked that in its own separate area and take the kitchen out

pool, hot tub weren t working

decline the elevator floors and walls were not clean, along with the hallway carpet our granite kitchen counter

pet friendly

didn t like the fact that they didn t have a place to do laundry

the morning breakfast is good with a great big open space to dine in

instructions for equipment in gym

location and parking was fabulous for what we were wanting

hotel very clean staff was helpful and kind the view of the river and downtown was lovely good breakfast

whole reason i booked here is because i was traveling with two kids and told that they had a pancake machine

the pool was closed one day. always had to ask for towels and breakfast you pay for.

the pool was pretty small but served its purpose for the kids just using it a couple of times.

the pool was filthy needs a good scrub down . walls in our room were very uncleanly

when we went to bed, there was an impromptu baseball game being held in the parking lot behind the hotel

rooms, pet friendly, great mexican restaurant across the parking lot.

pet friendly, plenty of surrounding area to walk and relieve the dogs

a little more parking area.

good parking and the ability to be placed on the first floor .

clean, hot breakfast, very friendly staff.

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

were people drinking and having a pizza party in a space that was already full with people and kids that wanted

location, cleanliness and pool

all of the kids/noise/crowds!

we weren’t able to enjoy the pool at all before we had to check out and my kids were super bummed

pool too cold to use

and bar area was great

the bar was very nice. the valet guys were great

we loved the pool but wished there was a hot tub as well.

the staff is great and nice, the bar is great and the bartender, is the best

also liked the hotel bar

bar area didn't blend well with the rest of the hotel

the bar was closed the evening of our stay.

beautiful property. huge rooms; we had a fireplace spa tub, and 50 in flat screen.

bar was nice & had good drinks

super comfortable beds. very clean. excellent gym

microwave, no room service, the doors on the bathtub were installed backwards so open at the wrong end

for purified water requires going to the basement gym - but i guess you could drink from the tap or buy bottled

very clean, comfortable bed, very good gym, friendly very helpful staff

i visited the bar and it had a wonderful atmosphere.

super pet friendly - great lobby with food and drink and a dj and they allowed our pet to be there

and genuine, the staff were exceptional, the food and drinks at both the restaurant and espresso bar were top

room was very nice, room service was prompt, and hotel restaurant was amazing

rooms, lobby, and bar made us feel like we were in a very high class hotel

come back next time i'm in des moines for work, beautiful room, great restaurant and good gym

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

prefer to used that money for the kids to have fun visiting places in des

friendly staff and loved the shuttle service.

the hotel was full of baseball and basketball kids running all over

we didn't eat breakfast at the hotel.

we even used the laundry this stay

the laundry service being free with very nice new machines was an unexpected delight!

clean, free laundry

staff lovely , free breakfast and free evening snacks and beer, large rooms, swimming pool, free laundry

laundry, breakfast, location

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

shuttle taking you to places within a 2 mile radius was great

staff was extremely friendly, the breakfast was very good, and the free shuttle service exceeded my expectations

location was great and the shuttle was helpful. the breakfast was yummy.

sheets had a strong smell of laundry detergent.

my kids were unable to swim because they wouldn t allow them in the pool and kept splashing them

the variety in pools. great for little ones!

very kid friendly. a nice pool area for our littles and bigger kids

, design of the bar area means that social distancing cannot be done

nice complimentary breakfast, with many options

no breakfast now because of covid ( that was usually a

and coffee/tea not replenished on the 2nd day of our 3 day stay, dirty socks under one of our kids beds (separate

pool not available

breakfast was ready early and yummy

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

super easy check-in, pets stay free, and a great breakfast

ample parking

kitchenette was nice to have for extra space and mini fridge for left over food and drinks

the kitchen wasn't working.

we also heard kids running around the building all hours of the night in our hallway upstairs in the stairs

great bed. excellent kitchen. very close to principal park. you can easily walk with kids.

cold pool area. glass shower.

great bed. excellent kitchen. very close to principal park. you can easily walk with kids.

efficient staff, front desk and housekeeping. great pool.

the business center, laundry room and fitness area were all conveniently located on 1st floor

free breakfast, swimming pool

a decent free breakfast i the am too

the space of the room, continental breakfast, pool, cleanliness, and location all stood out.

the wifi wasn't great.

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

we did not visit the pool hot tub or gym but i m sure they were just as amazing

wanted to use the pool.

i also loved that they have partnered with arl to help with finding pets forever homes

enjoyable complimentary breakfast everything is eco

the location, the gym, the pool, and the patio

complimentary breakfast, wifi and parking were appreciated as well

i really enjoyed the spa and pool.

fireplace didn t work in our room

with younger kids a tub would've been better

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

there s a pet walking area in the back

loved that it was a pet friendly hotel with a reasonable pet fee and it didn't smell of any pet accidents

there wasn't anywhere to get water in the food area so we had to go to the gym to get water

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

didnt have cups or laundry bag

had to stay up late to do laundry

the pool kept my kids excited and having fun

the staff was very friendly. we got an early check in which was also a plus!

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

wish the room service is regular and we need to request for it

pool wasn't cleaned up from the night before, an overflow of old towels, no clean ones available,

robes in the room and the pool area was functional and bright

the pool was ice cold

very noisy - kids running up and down the hall while trying to dleep

parking lot is in rough shape, lots of broken pavement and potholes

the location. easy to find. plenty of parking.

you had to go through other business parking lots

was a bit of mold in the shower, towel bar had loose screw & fell off the wall, shower/tub was slick and needs

the wifi was pretty slow. the beds were hard for my taste, but i like really soft mattresses.

no pool.: (

the pool was open too

we had a premium room with complementary snacks which is so helpful for my kids after a swim

the pool was extremely crowded.

the swimming pool water was extremely cold.

the hot tub was not working and the pool was a little cold

no place for pet waste air conditioner not working loud outside sitting area very dirty

enjoyed the pool and hot tub

waited several hours in parking lot because receptionist couldn't figure system out

refused to let us stay another night because of our dogs making noise when they claim they are pet friendly

had fun playing pool in the

beautiful clean hotel! loved the decor! loved the bar area off the lobby.

the pool and gym were closed without any explanation posted

felt like getting in and out of the parking lot was a little bit confusing

excellent location good breakfast free laundry. great staff

time and for i paid for was not expecting a full kitchen and large bath

2nd stay, pet friendly

was a baseball tournament for kids and staff allowed parents to drink alcohol in main areas,pool area,work our

we became stuck in the parking lot and the young man attending the front desk immediately put on his coat and

no guest laundry. no fan in the bathroom.

the pool wasnt open and the room didn't get as cool as normal for hotel room.

the staff was friendly and we had good wifi

nice breakfast ready early so we could eat by 6:00 a

wish there was an indoor pool or the outdoor pool was open.

hot tub didn t work, no laundry facilities

bed had old laundry underneath the right side

there s no workout room there s no laundry facilities

i liked the location. the service and the pool area

only a two minute drive to the airport with 24 hour shuttle service