the pool area was very relaxing with the view of the rural area and hills around us

breakfast was good, but not exceptional

outside pool and environment

some items were missing in the kitchen (no cutting board, no sieve,

wifi connection in the bungalow was inconsistent.

tranquil,superb location in the valley great staff great breakfast and dinner

breakfast was very nice, i made a massage with raquel and it was amazing

they even brought us out a picnic by the pool

excellent dinner and breakfast, with ingredients grown on their own land

so relaxing and such a treat to have salt water instead of chlorine in the pool

there is a good pool

we enjoyed breakfast and dinner with the other guests in an elegant dining room and met incredibly interesting

helpful staff, clean spacious room, good breakfast. storage for our bikes.

hotel was excellent, breakfast was excellent, the guy at reception was a little scary at first, because he has

the breakfast was basic but plentiful

lovely breakfast

staff were very friendly and helped me with my bags and getting on the wifi on check in

no iron in the hotel, there is a laundry service, but you cannot use an iron yourself (riddiculous) the hairdryer

irons, only laundry service offered

as if we were forced to send our clothes to their laundry service

as we travelled in august, high-season, and there were a lot of people with kids, it was easy to hear people

the spa area is very pleasant, as is the gym, which has good weight training machines

from the bedroom was beautiful and the staff were absolutely brilliant with us, helping with our laundry, ordering

great breakfast. in addition they serve some items on order, like in restaurants.

area is basic, but ok for kids and taking a dip

parking too far, too much families and kids (we were in honeymoon...)

we were having such a peaceful afternoon, even with 2 families with kids, but this group didn't take the other

had dinner at rooftop bar and food came cold

restaurant food was of an excellent standard , breakfast was pleasantly surprising

the facilities are also quite good (pool, spa, bar

location and breakfast was great

we had beautiful breakfast in the mornings, and couple of dinners in their restaurant

room service food was good but wasn t great, there is room for improvement

indoor pool and and variety of saunas were perfect for winter

pool and bar menus were very limited and we felt could have offered a much more varied and interesting

that terrace at breakfast

beautiful property nice pool area good gym great spa very good breakfast friendly staff

gorgeous view. exceptional breakfast. beautiful lunch. lovely pool.

perfect location. amazing view. great breakfast and excellent restaurant.

parking

loved the pool area with chairs and umbrellas, wonderful view, and bar service of a portotonic (first time

room service was good

the wifi did not work and we were working.

breakfast and very good dinner, stuff very helpful and very gentle very clean and great location

bar food is terrible

the facilities were good such as the spar, gym, bar etc

very large room, amazing view, great location, indoor heated swimming pool, breakfast was great.

very nice pool

bar area but they were building a new part of the hotel

the wifi was hard to connect to, it didn t always work.

room service options too limited breakfast could be a lot more diverse

the pool bar and the staff there is great

wifi until last day

the lobby with a small bar overlooks the river valley- very nice

you can enjoy great views of the douro valley from the reception, the balcony of the bar and the breakfast room

annoying wifi - couldn't stay logged in & must have reentered my log in 50 times

balcony outside the restaurant , easy secure parking and great facilities like a gym and swimming pool and the

view over the douro, free small bottle of port wine in the room, good breakfast, fast wifi, ample parking opposite

wifi was advertised but this was not available in the rooms - very frustrating

very clean, good breakfast

helpful and welcoming staff, great location, good breakfast , free parking

staff, good breakfast, clean facilities, easy parking and next to the michelin star chef rui paula restaurant

bar service was not the best because normally there was no bartender

gym - really needs some attention for a 5 star resort

would be good to heat the outside pool

the charcuterie board when we arrived to our dinner in the dining room as well as the incredible breakfast buffet

new hotel, between many wine yards, great pool and spa, friendly staff.

the pool was also great

various hours for dining services (pool, bar, restaurant, room service) should be posted at each location

various hours for dining services (pool, bar, restaurant, room service) should be posted at each location

a closed swimming pool

no working tv in the room no wifi in the entire facility swimmingpool not possible to use

generous breakfast

secure parking, swimming pool.

the other issue was the noise coming from the fridge or mini bar that didn't let me sleep

wifi in your room, fairly good signal

friendly team, great size pool, very clean room, excellent breakfast great selection

was absolutely amazing, breakfast was wonderful, and the amenities were great

also, once we ordered room service for dinner

wifi did not work very well in my room & tv was slow to respond

some staff were very friendly, location, kids club

the outdoor pool area is nice and has a really good view over the river

nice rooms with amazing view on the pool and the valley

the bar menu is a great alternative and has a setting as nice as the

could have stayed for a week and relaxed at the pool after visiting the wonderful wineries

food in the bar was fair, not great.

wanted to order room service so we called a couple of times however no one answered the phone

superb breakfast, pool and views, outside seating options, rui, the main man on duty was great, parking secure

the breakfast could be improved.

we arrived in our own car and parking in the free underground garage was obvious and easy

no wifi in room as promised and nearly cold showers.

the view from our room was delightful, the breakfast and breakfast staff were great and the hotel itself was

th breakfast and dinner)

also we liked parking place very much

most machines at the gym don t work, and they have few.

also true for the room service

no kids allowed in the spa area, which makes for an even better relaxation time

but they have a laundry service which wasn't any good for me as i arrived in the evening and had a meeting

3 level underground car park. large room spacious lounge and bar good breakfast center of town

bar service very slow

got stuck in the elevator with our three kids

and convenient location, very friendly staff, wonderful patio and view from room, great breakfast, and of course

wifi was useless, nothing in room

up in the hills, the wifi is really weak, sporadic, and sometimes just not available for hours

good breakfast

swimming pool, including a small pool for kids

free parking and breakfast was included

the breakfast was lovely choice, and view what you would expect for location

good breakfast with choice

lovely breakfast and customer service excellent. my room was spotless.

my tv wasn t working but got changed the day and breakfast was late on the room service

breakfast super. 10 minuten walking to the bridge , historical centre.

no ironing facilities however laundry offered but this is no good if you are ironing clothing 10 mins before

they provided a continental breakfast that surpassed our expectations and was fulfilling

not provide room service for breakfast, even though the card was hung outside the door the night before

there are snacks available in the bar - superb and the breakfast buffet was second to none

nothing nothing to fault except bar service a little slow

very friendly staff , great location and good breakfast

breakfast is great, i love the delicious fresh cutted fruit, plain yoghurt, and lots of fresh bread

very nice breakfast

breakfast was correct but didn't match the high quality of the rest of the facilities

breakfast was nice and quite complete

the swimming pool wasn't working and the restaurant didn't impress

fabulous historical hotel , comfortable clean rooms, staff friendly, good parking.

very difficult to get any bar service, nobody about

swimming pool would have been nice but we might have been out of season for an

staff was not kind and looked like they were doing you a favour 2) pool has no bar service