poor standard, room out dated, smelt , dirty laundry in corridor

the wifi should have been entirely free

skip the set menu and order room service

allowed to take pet dog

friendly staff and bar guys were nice to chat with.

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

buffet style breakfast perfect for fussy kids a bit of everything to suit.

the breakfast was very nice with alot of options for kids too, and the tables were kept

the members rewards are great especially the late check out

spa wasn't included in the price, i found this misleading as i wasn't told otherwise when booking

i loved the pool and how nice the hotel itself looked. the room was a nice size and very cozy.

decent size room; comfy bed; room service; dinner. nice staff

in the morning room service staff opened the door and we had to shout that we are in there

reception, bar and breakfast room

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

good room size. comfortable bed. good selection of pillows. strong wifi.

i rated in total 8/10 purely because i couldn t judge the spa i didn t see, but again, this was my fault

great hospitality from reception staff to house keeping and bar staff

fantastic. so comfortable! good location - just off the motorway. pool and sauna grwat

the bedding had odd stains laundry firm need to check this

i love how clean the room was. how handy it was for town centre. the off road parking was great

wifi didn't reach my room and wasn't informed of it when checking

road parking in rear private car park

parking is a bonus the staff are great, the rooms were really clean some in need of a refurb but

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

lots of noise very early (before 7am) of laundry trolleys careering past the window

a man was trying to swim lengths around all of our kids

pet friendly

are really helpful, great location, loved that it has a little playground and the pool so the kids were entertained

i feel sorry for them having to live there without kitchen / laundry facilities

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

friendly staff, parking facilities and quietness.

no wifi in the rooms

the pool and spa were closed

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

there was a 7 charge for hotel guests to use the ev chargers so i opted not to use them

even a nice little kids menu for my son

restaurant and bar very nice indeed

we were next to the laundry room

location, staff, comfort, breakfast, a++, really really good overall.

would have liked a smart tv to watch catch-up, etc. also, the wifi needs to be faster

were cheery & helpful; ample parking & ev charging on site; very quite location; good weather do; lovely bedroom

felt 20 was a little steep for ev charging overnight as aware it does not cost 20 to charge car, however

stayed for the first time and seen the spa and outdoor garden i will be looking for a spa evening now

food was excellent, afternoon tea, dinner in the evening and breakfast, friendly helpful

swimming pool and gym

quiet, comfy bed, spa facilities were amazing, lovely bar and various outside seating areas, great food both

the pool times for the children were not ideal (7am till 9am) my boys were too tired and couldn't make

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

food is a bit pricey but the kids menu is good value

car parking was really good too

the breakfast was excellent

staff were very accommodating and friendly, the hotel was tidy, pleasant atmosphere, gym and swim included in

room was right by where the skip was and the laundry vans were there at 8am in the morning

eg no laundry service in house but staff helped to find an alternative

impressed, lovely place, free wifi, nice breakfast, great room with 180cm bed, nice selection of free toiletries

bar staff were extremely accommodating and helpful

secure and plentiful parking, excellent rooms with the most comfortable bed, super shower and good internet

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

kids pool time really restricted, which i understand but over breakfast

the gym, spa, and swimming pool was great

beautiful hotel with fantastic facilities. breakfast was excellent.

friendly staff,lovely breakfast,amazing spa facilities

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

great breakfast with lots of choice

the lovely cosy pub downstairs, the staff, breakfast in bed for no extra cost and the breakfast.

very comfortable bed, very good parking, excellent bar and bedroom

easy wifi

only issues that i could see was that parking could have been an issues although wasn't for me as i got there

great bar with good selection of drinks

free car parking

katie - reception was brilliant - from check-in to bar service to fixing television

no laundry facilities

24 hour gym was also a good facility

there is now a gym although i didn t use it so can t comment

couldn't get wifi in my room.

good sized room, pet friendly with no charge.

room service meal was cold.

location, friendly staff, good breakfast, beautiful room (excellent black out blinds) and great value

the food was a little poor especially the bar menu the doors banging in the morning

pos more parking required but was not an issue for me personally

were lucky and got a parking space, first saw this hotel on four in a bed , chris and jake were really nice

couldn't get wifi in my room

the tv was not working and the wifi was a little intermittent but i think the lack of tv maybe caused wifi

coffee shop and bar facilities were excellent and the breakfast selection was fantastic and parking was includes

the breakfast choice and room service was excellent as were the staff.

breakfast was great and a brilliant selection

were given quite a poor room right next to the laundry room which was rather noisy

the room was next to a laundry room

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

laundry van loading / unloading directly outside our window early on saturday morning was

valet parking, when i went to collect my keys after two days on checkout the staff knew which car was

excellent breakfast

the pool was also lovely and the jacuzzi

quietness despite ground floor food clean gym

also at 7am on saturday 04/05/19 we were awoken by the laundry trolleys being dragged up and down a footpath

also if you have a room close to the laundry room be prepared to be woken up very early as the staff talk

my room was near the exhaust of the laundry room. a bit noisy

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

we were woken early the next morning by laundry trucks stopping right outside the window

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

19 perfect especially when travelling with a pet, no lifts to deal with, no passers by

enough for kids to do at the hotel with the space around the ground they could fit a decent park on

we needed, it was extremely well priced, the sofa bed had been put up already for us for the kids

pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

plenty of parking and excellent wifi

room service excellent as well

setting, excellent food in restaurant and bar - friendly attentive staff

ev charge point, the food and the exceptional service from all the staff

arriving at the hotel, there was easy parking and checking-in was friendly

wifi password (rather than written by hand as it is easier to read) room 26 is right next to the parking spaces

facilities in the spa were perfect

wish i would of done room service even with a 5 supplement the staff are lovely and friendly and the members

breakfast nice and kids loved the pool

footsteps of kids running around late at night on the second floor making sleeping a bit hard

really appreciated that they were pet friendly. good location and friendly staff

parking quite difficult if there is anything else on

good parking

wifi in the bedroom and the restaurant for the children to utilise

free wifi

laundry piled up in corridor both days

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

not sure if there is free wifi or not - nothing in my room to tell me and wasn't mentioned at reception

great little bar with a good selection of

enjoyed their omelettes for breakfast