the room was next to a laundry room

in character but tired and dated and extremely noisy from outdoor extractors and housekeeping laundry room no

we were in room on top floor ndxt to the laundry, would request differe nt room next time.

were given quite a poor room right next to the laundry room which was rather noisy

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

laundry van loading / unloading directly outside our window early on saturday morning was

hotel - amazing pool and spa area

excellent breakfast

decorations staff polite and very helpful bathroom and shower great own parking space with my name in

free parking

no laundry facilities

only downer was that the sofa bed (for the kids) wasn’t particularly comfortable but they slept ok in the end

all areas of the hotel including dining room , bar , reception & rooms all cleaned to superb standard

comfortable, and pet friendly hotel

com don t tell you what the cost will be for a pet and there was an error in what we were charged which had

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

its own chapel the hotel its self is amazingly beautiful spa and pool facilities are great good breakfast would

the wifi was good enough so i was able to watch footy most places i stay at don't allow this

the brasserie is a bit soulless. no bar in the old part of the hotel in the evening.

upgraded to a lovely room in the main old mansion. excellent pool and spa facilities.

eg no laundry service in house but staff helped to find an alternative

room was right by where the skip was and the laundry vans were there at 8am in the morning

loads of parking and a nice little hotel gym

there was also a delay on food because the kitchen were focussed on the wedding

no hairdryer in room. phone in room not working so unable to ring for room service.

room 106 - on ground floor immediately next to laundry room which has machines going until 9pm

smell of smoke from either the laundry staff or people below so can't have windows open

would have hoped for better pub-food at the bar. not offering laundry service is a minus.

i found two ladies moving laundry and one of them delivered the other items to the room

loved the food and comfortable stay. didnt get chance to use the spa facilities this time round.

location for us and ev charging

were lucky and got a parking space, first saw this hotel on four in a bed , chris and jake were really nice

pos more parking required but was not an issue for me personally

checkout at 11, a slightly later checkout would be better so as not to rush breakfast

excellent breakfast and staff

pleasant clean great staff easy parking

service was impeccable, specifically alex at the poolside bar and john at breakfast

the best spa in the uk with two swim up bars

good parking

quiet, comfy bed, spa facilities were amazing, lovely bar and various outside seating areas, great food both

room renovation, detours, access and interaction with cleaning and laundry staff.

with a view of a roof,laundry sorting first thing in the morning very close to room,over charged on cocktails

overlooked the back yard area of the hotel, laundry and kitchens, so no view and staff smoking area was just

window view blocked by rooftops and laundry area

there is plenty of parking on-site

a suggestion: a list of breakfast items in the room (room service purposes) to tick off and maybe hand to

very child friendly - no kids meals & chef didn t follow request for a plain meal

wifi, in our room at least, was poor to non existent

early check in and late checkout, the room and the food

second night i had room service, again excellent quality food delivered promptly

the hotel should provide laundry services , this was the only issue i had . thanks

no laundry service, no food service, the bed was cracked in the middle

also i asked whether the kitchen would allow me to use the main fridge, but sadly this was declined

just my little boy that enjoyed his off the kids

even a nice little kids menu for my son

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

also at 7am on saturday 04/05/19 we were awoken by the laundry trolleys being dragged up and down a footpath

fold-up beds, boxes, laundry bags and cleaning equipment were all in full view and ugly

lots of open doors to hotel store rooms and laundry trolleys dotted around.

we were woken early the next morning by laundry trucks stopping right outside the window

the bedding had odd stains laundry firm need to check this

wifi was difficult.

the service was superb, we arrived later than expected and the bar was closed but they could not have been more

i love how clean the room was. how handy it was for town centre. the off road parking was great

wifi not the best

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

lots of noise very early (before 7am) of laundry trolleys careering past the window

a lovely welcome from sarah on reception who could not have looked after us better organised our gym and swim

in the spa are changing rooms were hanging off their hinges, coin got stuck in the slot, and hair dryers

toys for kids gave us a chance to eat in peace kids made friends it was lovely

lovely clean rooms and laundry. rebecca so friendly and welcoming lovely location

selection of fruit & cereals & beautiful cooked breakfast

home from home and fabulous breakfast

breakfast set you up all day

did not use wifi breakfast first class

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

all great fantastic spa facilities

big massive thank you to jane birtles and a girl named emily from behind the bar absolutely amazing they were

facilities were nice and the wifi was fast

it was big and beautiful. we enjoyed the swimming pool and the gym .

countryside location, friendly staff, great breakfast, very comfortable bed, loads of free parking, there for

good food and decent bar selection. quiet rural location. nice newly refurbished room

everyone from the receptionist hannah, a will the bar tender and the lovely breakfast ladies were all wonderful

warm comfy and plenty of parking

great, quiet, location, though i hadn't realised it was a golf hotel when i booked - not that this was a problem

no fridge in room. no laundry service. no smart tv

it would be nice if there was a separate area for kids because i struggled to hear what my partner was saying

breakfast, dinner and the bar area were luxurious and well maintained

only fault is wifi drops off all the time, otherwise perfect in every day

breakfast perhaps could have been bigger

the water was allways hot, and the wifi and tv worked well

wasn't aware there was a charge for swimming pool until arriving

upkeep of hotel wasn't that clean found alot of dead bugs left there false advertisement of room service which

the facilities , swimming pool, sauna and steam room were a lovely treat to our stay

spa wasn't included in the price, i found this misleading as i wasn't told otherwise when booking

poor standard, room out dated, smelt , dirty laundry in corridor

no room service, keep people out of your room and good one way system

chef is italian and is super professional and gives you a practically personalized service the barista of the

there was no free wifi, though it was supposed to be.

24 hour room service was not 24

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

with partner and kids after visiting alton towers, ladies in reception was very friendly and helpful

are immaculate and very comfortable, location is perfect, prices are excellent and unlimited breakfast is value

the late check out of 1pm when joining their members for free

clothes washing & laundry costs were too high

was close to the laundry room so i could hear the washing machine but was pleased that i could not hear it in

room facilities: wifi, tea/coffee, television

lovely warm quiet clean breakfast wonderful no complaints at all

the hotel is spotless family rooms were perfect and the even left some goodies and treats for the kids staff

very useful in-house laundry service as well

however laundry was all spotless

easy to find parking good staff excellent couldn't do enough to help breakfast was available and scrambled egg

helps with anything, the breakfast was superb, a lovely hotel in beautiful

wifi was too slow and couldn't really use it in the end - this is my only criticism

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

parking right by the room

could do with room service and meals .

gym facility's and sauna and steam room

told that the hotel doesn t offer a laundry service earlier before our arrival but then finding a laundry

the room was quite small and overlooked laundry room; not gardens as requested

except i will say the pizza for room service was awful

breakfast was really good, lots of choice and variety

gym and spa were brilliant

laundry room with ironing facilities nice bar area with quirky decor breakfast has lots to choose

the 2 night break, i chose the hotel because it was pet friendly, my pooch had a great

the pool table

clean ,no kids running about at 3 in the morning let fellow residents that there back .

a excellent breakfast and kids eat free

customer service was poor, dirty laundry outside my door and glasses and bottles at 5pm in evening, damp smell

laundry went missing

bags of laundry left in corridors had to manouver husbands wheel chair over them

was rubbish bags, glasses, and dirty laundry left outside of some of the rooms as you walked down corridors to

smelly with dirty laundry in the corridors not nice

was a struggle to get the wifi to work

breakfast had a good choice and we liked the fact we chose a time slot which presumably enables the

wasn't any information in the room about the hotel, such as whether they did room service, wifi info, bar opening

media and wifi were fab

cocktails at the bar were amazingly made

30am,apparently problem in laundry

not sure if it was just this weekend but the wifi was rubbish in the room

pool for kids as very warm

the spa and gym also the breakfast

the noise was unbearable and kept my kids awake beyond 11pm

our room was directly above where the laundry trolleys were loaded and very early each morning woken by trolleys

services which we were suppose to request in advance, as well as little information about laundry services

laundry services available for a reasonable fee

d to collect laundry from

only negative comment would be that there is not a lot of different apparatus in the gym

great for us and our two children, we didn t feel like we were disturbing anyone, there was a kitchen and

& comfortable accommodation, pet friendly so meant our 2 small dogs got a little night away aswell

extension access to building annexe would be helpful, in room 28 wifi does not work properly

couldn't get wifi in our room

location, apartment fab, staff lovely and secret garden bar and restaurant wonderful

bedroom no 203 was extremely noisy at night due to the laundry running

slightly dissapointing bar service. had to wait ages for a drinks to be served.

spa facilities weren t very nice

no room service at 9pm sunday evening

there was no menu for room service.

fabulous quirky apartment with 2 double bedrooms and 2 bathrooms, coffee maker, ice dispenser and laundry

it even had a laundry room

lovely coffee machine and well equipped kitchen and laundry room

to detail, excellent bathrooms, knowledge of what a house proud woman wants in her kitchen and laundry

decor, loads of space, comfy, self catering, two en suite bedrooms, laundry room, free parking, great location

laundry going all night

didn't go to the spa or gym but had a look and it is brilliant, i wish i had more time to check it out

wifi is slow.

location room service

wouldn't say i didn't like it but i think maybe a little more options for kids at breakfast like pancakes or

not get a booking at the michelin star restaurant nor was there any laundry services

lovely room and delicious breakfast

asked for late check out, and they said of course

loved bar in brasserie

spa facilities and treatment was wonderful

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

as we had requested an early check in, then to be told our room wasn t ready

wifi in morning was a bit slow but otherwise all good

easily woken up by room service next door late at night

s a stunning view over chester from the breakfast room, the bedrooms are modern and clean, a good gym with free

we were next to the laundry room

lovely hotel great stay good amenities parking good food lovely area

there's a bar for drinks to enjoy on the patio in nice weather, and the location is quiet and lovely

the staff were very helpful and proactive, for instance parking their cars in the ev bays in order to make sure

easy free plentiful parking