liked the wifi and easy access

location for us and ev charging

the restaurant and outside terrace area was stunning and the onsite parking was a bonus

amount of parking, cracked toilet seat, semi blocked sink but this did not detract from our stay and we did

excellent breakfast and staff

6am laundry collection

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

also if you have a room close to the laundry room be prepared to be woken up very early as the staff talk

lots of open doors to hotel store rooms and laundry trolleys dotted around.

fold-up beds, boxes, laundry bags and cleaning equipment were all in full view and ugly

no laundry facilities

cleanliness, location, breakfast is super yummy and generous portions

24 hour gym was also a good facility

of the room was kids sweets under the bed dust all over the worktops and chair neighbours were very noisy didn

good wifi connection and lovely breakfast

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

the gym, spa, and swimming pool was great

wifi connection good

all rooms in the new part of the building are available for pets- which we were not made aware of until we

breakfast was good, the location was near the potteries that we wanted to visit

quiet, comfy bed, spa facilities were amazing, lovely bar and various outside seating areas, great food both

lovely rooms, good food pool and gym good additions

pool/gym facilities very welcome in the late afternoon/evening

wifi is sky icloud which means you have to fill in a huge form to use each time rather than simply

wifi was pants

has parking in front of hotel and to rear

beautifully decorated with modern, comfy lounge/ bar area

poor wifi. breakfast could have done with some fresh fruit.

the new bar area

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at

eg no laundry service in house but staff helped to find an alternative

room was right by where the skip was and the laundry vans were there at 8am in the morning

breakfast was really nice - good quality and plentiful

wifi was terrible!

there was also a delay on food because the kitchen were focussed on the wedding

laundry van loading / unloading directly outside our window early on saturday morning was

free wifi which is essential as none of my party had any signal at all

very friendly staff, comfortable bed, fabulous breakfast, great to have an ev charger on site

breakfast service was very slow, coffee came after i ate. but that s a minor thing.

valet parking, when i went to collect my keys after two days on checkout the staff knew which car was

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

were given quite a poor room right next to the laundry room which was rather noisy

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

the room was next to a laundry room

no laundry service, no food service, the bed was cracked in the middle

the hotel should provide laundry services , this was the only issue i had . thanks

even a nice little kids menu for my son

service in the restaurant was slow from the kitchen.

initially having to pay for wifi

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

my go-to hotel just nice and clean and comfortable big beds and relaxing rooms room service is amazing pepperoni

really enjoyed our experience, we didn't dislike anything although, pool will be better once changing rooms are

at breakfast ,my partner mentioned it was my daughters birthday and they bought her a muffin put with

big massive thank you to jane birtles and a girl named emily from behind the bar absolutely amazing they were

the bedding had odd stains laundry firm need to check this

the bar meal i had not enough on plate for the price

wifi was difficult.

could do with decorating & new carpet i booked parking but because there was a wedding in the venue i had to

super easy parking and location was perfect for our trip to alton towers the next day

parking expensive, no details about ordering food or food available for kids

room, spacious and good lighting shower was very nice and a pool and a gym made the trip exciting

the water was allways hot, and the wifi and tv worked well

leisure centre (its a fiver and brilliant) how much is breakfast and what times, how much is a late check out,

hotel spa facilities are extra and not included

room with grand decor, excellent bathroom, enjoyed a casual bar meal in the evening, food was very good

close to the golf course

the wifi was so so poor

friendly staff, free parking and nice sized room at amazing price

beautiful settings, plenty of parking, food good, room nice and spacious

no room service.

i do find the wifi ineffective however which is frustrating.

anyone) on check-in receptionist failed to authorise payment card so unable to order drinks or room service-

very pleased with the breakfast lots to choose from & the breakfast room was bright & airy

good easy parking

seemed to be a laundry room adjacent to my room, and i could here washing machines or something spinning which

was clean but had that 'bleached to death' aroma which is synonymous with hotels with outdated laundry methods

lovely and comfy, spa excellent loved the gym great equipment and the air con joy, pool, sauna and steam all

spa pool and great little touches in our room

we loved the swimming pool. breakfast and the restaurant food was delicious. my kids loved the

poor standard, room out dated, smelt , dirty laundry in corridor

honestly, having to pay for wifi in a hotel we're already paying for is a bit of a bummer.

comfortable, good location. no food or room service because of covid.

was a pet friendly hotel, so we could take our tiny dog with us

and tidy room nice staff attitude on front of house and bar great location for nite on the town not to loud

we tried to go when we arrived the night before but a kids swim class was on and very busy

the burgers we ordered for room service didn't taste great

the spa facilities were spot on and we enjoyed an excellent afternoon tea during our stay which was

the restaurant manager on the first day helped me connect to the wifi which had been difficult, i was hoping

hard to get through to reception from the room to order food and room service

was perfect as playing golf

schedule for the kids to use the pool was inconvenient

a lovely spa session in the morning in the sauna and pool was a great start to the day

i used the pool- nice pool but used by public too so lots of kids at the time, not too bad but less relaxing

wifi was not great, but was useable in the pulse bar

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

lots of noise very early (before 7am) of laundry trolleys careering past the window

pet friendly and easy access from the motor way

bed and pillows, ordered room service for breakfast delivered on time, on arrival was offered a room on ground

easy to book and get into the pool jacuzzi sauna etc

breakfast was brilliant, food is incredible i used room service most nights and

no comfortable seating(probably because of room size) but for the price it should have seating room service was

could take our dog with us into dining area was great didn't feel uncomfortable about having our pet with us

the lovely dining restaurant and bar area was spoiled by music that felt too loud, imposing and rather awful

there is no room service available which was a shame.

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

conveniently located there is a bar and restaurant but there is also an excellent harvesters right next door

fuss free staff that allowed us an early check in at no extra cost.

location great for bet365 stadium breakfast nice room nice too

they were moving big trolleys of dirty laundry from 07:30 which made a terrible noise and

view from the bedroom looked out on to trolleys full of dirty laundry

our room was supposedly in a quiet section of the hotel but the laundry was below the window and so was noisy

bed, blinds did not cover windows in bedroom allowing light into room, laundry and tray containing waste food

first room 428 was very dark and possible noise from laundry area, i asked to change rooms and eventually upgraded

we had a very good bar meal and an excellent breakfast

the bar is a bit expensive, but i don't drink, so it wasn't a worry

good wifi signal nice breakfast although as delivered to room it was a little

kitchen well fitted, lovely lounge area with fire & tv, the beds were very comfy and we all had a

your own parking space outside the lodge

hotel was lovely, breakfast staff were happy to help. i would use this hotel again

we requested an early check in and they made sure our room was ready

breakfast was decent, restaurant in a large garden view conservatory

the room was clean and comfortable and the breakfast in the morning was delicious

had a room on the ground floor by the staff parking which meant we were woken early when they arrived for their

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

laundry piled up in corridor both days

breakfast was beautiful, the christmas decor and how warm the property was, so welcoming.

kids toy next to bed on floor,plus no lotion in bathroom and no bathrobes as says in listing for

enjoyed their omelettes for breakfast

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

plenty of room to park a vehicle with a trailer/large van

food excellent chef is excellent good parking

welcome, very nice room with view over a cricket match, evening meal and breakfast excellent, parking right

it was located next to the laundry room and the delivery doors outside

given a room with an unclean bathroom with towels on the floor and dirty laundry when we came to the room at 1

i can only presume was a laundry delivery as it sounded like metal cages rattling very early in the morning

ud83dude29 the noise banging the laundry baskets

wus so igrent towards me and my family it wus unbelievable telling me how to look after my kids with are 3 years

dirty laundry laying everywhere as well as dirty plates (room service) broken lift button (safety

and laundry bedsheets and towels are on the floor near lift whole

good choice of bar food and in room service

for ev charge is very expensive

room was clean and cosy, bar area was nice, parking was safe and secure

laundry was located next to room in the hall

standard rooms are small and down quite run down and busy with laundry carts/rubbish piles corridors

on a lengthy trip and needed laundry service and this was not available

very difficult having to pull 4 cases of luggage and 2 kids

the inclusive gym was everything

not sure what laundry detergent you used but it didn't smell very nice unless it was the pillows just need

unbelievably perfect for flying with kids and bags; rent a car, train to manchester city and flight steps away

do with more gluten free choice on the evening menu they only had a few choices same with the kids for gluten

our room was perfect for us and two kids

the facilities were great gym and pool

there were noises going on all night- possibly from elevator and laundry room close by the room

noise from amount of people in and out of hotel and staff member in the laundry room woke me up earlier than

we could hear water gushing all night, don t know if we were next to the laundry.

constant noise all night from the kitchen extract system and the laundry below us

the shuttle bus was very useful & prompt. gym was well equipped.

no wasted space or plastics or laundry

was next to a laundry room and the noise was quite loud through the night of staff in and out of the room and

were put in 709 next door to the laundry room and was very noisy early in the morning causing

breakfast area is very congested, kids play area, check in and out all in the same space.

breakfast. staff very friendly

allergic to laundry powders

ate an evening meal there and the kids ate free which was a huge unexpected surprise, the bed was comfy and it

room service was good too

used the gym and has all the basic equipment needed for a quick workout

location for terminal 2 good wifi good room size nice shower you are able to have both shower heads on at once

room was right near the outdoor area where laundry is kept, very

directly next to the laundry, constant noise, staff talking laughing chatting every 45 mins between 7pm-9pm

from house keeping staff banging a laundry storage door right next to room

to the laundry company being late in dropping off the towels and bedding for the whole hotel

more vegetarian options for the room service meals.

could do with a laundry

there is also a gym with new equipment

new hotel with on site restaurant, easy walk with 3 kids to terminal for early check

delicous breakfast. gym was great and well equipped. room was clean and comfy.

wifi didn't work (this visit & last), cannot use in room facilities requiring wifi

bed was comfy, pool was nice also

that paying for parking was a bit rubbish, i understand when the hotel is in a city but never paid otherwise

the spa and gym was the best for me

itself has recently changed ownership and is currently being refurbished, so the restaurant and bar etc is

the food in the bar was also excellent along with the quiet location of the hotel

the pool is great too and a welcome relief for us and the kids

the man serving in the bar was attentive and polite , even when my young nephew was acting up

easy parking

couid not get connected to wifi with an up-to-date ipad! no problem with android phone.

plenty of parking spaces