no laundry facility the shower didn't have a door/ curtain room 212

pool was great room was great overal i would go and stay their again

the younger ones enjoyed having access to a gym

the room was spotless and free wifi was a welcome

broken juice dispenser, some lights didn't work in the room, cleaning cloth left in bathroom, room service

everything like room service, free parking, great food ,good selection of room service,staff are great , great

lovely place to stay. great staff and lovely food. best location for parking

very welcoming, staff very friendly, ease of parking, very comfortable room

excellent staff, room service efficient and

room service was good and all the staff were extremely helpful

the laundry service was very poor had to go and get clean towels myself

friendly hotel staff deffinatly stay again food rooms very comfy pool all very nice well done

the wifi was good

parking is included and the price is good value

the bed was huge and very comfy. the pool jacuzzi was brilliant

was disappointing that i only got to know a few days before my stay that the bar and restaurant was closed on

everything was excellent very clean and tidy hotel with great parking

problem in bar friday night.. sorted out by night manager .very quickly.. thankyou.n

room service prompt and the food was delicious

we travelled from australia and helped us settle in so much with early check in, the area, anything we needed

pet gripe: greeted with the overfamiliar

but was from the kitchen staff not reception

going on in grounds so noise was awful people wandering up and dow landing all night woke the kids several

check in staff great rooms big great bathroom breakfast very good good selection bar prices good will definitely

away from the busy part of liverpool. plenty of parking. lovely meals

very dated, no air conditioning, sat night went outside and loads of kids hanging by the door as a prom taking

room service available but

ample parking

breakfast was on for long enough

once did anybody do room service of any description although a sticker was placed on the door the one day saying

free parking on site

the shower wasnt very good. there wasnt any eateries in walking distance for kids

the bar shuts at 11pm, even for residents of the hotel

water in the rooms, wifi was weak, impossible to get a taxi reservation for pick up from this location, i nearly

the bar area with all the memorabilia my son loved it

55am by a reversing laundry truck - outside my bedroom window

really good location and excellent staff! fab stay and great room service

all the staff from reception to the bar were polite courteous and helpful and also a special mention to val

facilities, clean, friendly staff, massive parking, ev charger on site, awesome coffee machine and small fridge

wifi parking swimming & swimming towels/locker all included

only critique would be no information in room on room service and was travelling alone ended up having a snack

were thin and let light in bathroom door see through exiting car park with card not explained no room service

have been more convenient if there was a room service for the food

early check in request was approved very quickly

plenty of chose re breakfast

the wifi was weak

gym facility very

bar is relaxing

great room service from the restaurant !

design. interior. cleanliness. gym. restaurant. staff. all were excellent and to high standard

our laundry for a very small fee

location perfect, room service good

wifi requires you to re-connect and re-enter password every day. it is a minor thing.

wifi is poor in my room.

wifi and tv reception weak.

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

wifi good, laundry

a dreadful noise was coming from the kitchen or laundry at

to go outside to reach bar area housekeeping staff had left bags of dirty laundry outside my door when i arrived

i ordered a room service steak and unfortunately, it was as tough as a boot

was a mess there was a dirty laundry outside my room all night the sink toilet had hair all over it no idea how

wifi was disappointing

it's value for money and the kids loved the pool

no pool part of a chain idiosyncratic lift

i don t think i d recommend this place to people with kids or a solo traveller that s come to stay for

laundry left outside our room for the whole stay

was beautiful, staff was very helpful, the train station is next door, offers laundry service, plenty of room

no laundry on the weekend.

lovely relaxed night... great late check out too..

excellent choice at breakfast, food was fresh and cooked breakfast hot and plentiful

laundry not collected.

customer service guy, at reception who d just taken his shirt out of the laundry basket and thought it would

location. room service

wifi should be free and much faster

breakfast was plentiful, eat as much as you want from the wide choice of food

is clean when check in staffs are very nice anytime you meet them have public area have self laundry service

location and facilities. gym and laundry were a bonus!

laundry is at extra charge.

even a laundry room is available too

the room has a little kitchen the building has laundry and gym!

huge tv in room kept the kids happy when needed

liked the early check in, comfortable furnishings, beautiful views of the city,friendly staff, good breakfast

customer service as we asked for early check in & they duly obliged

liverpool lime street station and great views, the staff were super professional and helpful, room service was

no free wifi

throughout the stay the staff were attentive advised about a late check out

from the staff, to the rooms, and bar area were amazing

room service food options were a bit limited.

room design, room service, and staff

room service and extra bits for the mini bar were available at an extra cost

the (24/7) staff, the facilities, the cleanliness and comfort, the kitchenette, the fast wifi, the value for

welcome drink a nice surprise comfortable bed late check out no problem

modern, very comfortable bed, great little kitchenette, free wifi, decent tv and very quiet and peaceful

tv and wifi excellent

stay, only dropped one rating for comfort as kids took over king size bed so husband had to sleep on sofa bed

staff were very friendly, when we arrived the member of staff doing the laundry helped us in and helped us with

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

is a hotel pet friendly our kitty cat loved it and so us

wifi isn't the greatest, but decent enough

a petal in the wardrobe from people before and bit of dust round the room

hotel is absolutely not kids friendly and should be advertised as adults only

i particularly enjoyed the swimming pool and the gym during my stay (note - swimming pool needs booking in

room service much appreciated

hotel is not for kids and if you travel as a family- not a place for you

great location, staff where amazing. hotel bar staff were great and made you feel so welcome

great bed! friendly receptionists & bar staff

was fantastic, lovely big bed, excellent cocktails in bar and very friendly staff excellent value for

then at the bar he made sure we were always looked after and was a nice touch that he remembered our names and

location, lovely room , great bar lovely staff, our first breakfast was excellent, our second day breakfast was

information in the room about room service, how to contact reception

a section missing in the middle but my daughter just turned it over , probably got missed by the laundry

great breakfast and the pool was a big plus for my child

room service finished at 10 pm. midnight would have been better for us.

everything, great location,comfort,great breakfast,facilities gym pool whats not to like,

lobby is so stylish and the breakfast was gorgeous huge selection of drinks and food

cooking or laundry facilities

wifi is not stable

not told about 15% off if u stay had upgrade faster wifi

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

poor wifi. single glazed windows.

great location, kids loved the penthouse

came back to liverpool to stay a week to see friends and booked this property with the kitchen being a main

it is just that while we had kids our view was a gentleman's club and this was a little noisy at time

very central, great location with kids

very good communication from the hosts and kids enjoyed the stay

this included bins being emptied in the adjacent alleyway and what i assume was the hotel laundry truck

front of house staff were great and we ordered room service late at night and it was

the location good size room use of the gym and spa

spa was my highlight the woman were on hand to help and the facilities blew my mind room cosy gym 24 hour so

comfy bed and pillows excellent shower polite staff very helpful bar a bit pricey though