location, rooms and pool

was pleased there was wifi available

enjoyed several meals by the pool

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

the pool could use more maintenance

few options for breakfast

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

wouldn t recommend the laundry service

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

com had laundry services listed in the facilities however when we asked one staff member they said there

breakfast was delicious

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

breakfast of pancakes and fruit and coffee was a nice way to start every day

ry central but still quiet) - highly recommend

the breakfast is simple but perfect, the family are very kind, great views.

although it wasnt mentioned on the page, breakfast was included

breakfast was good, it was the same thing both days we were there but it did the trick

you'll also get a good breakfast

couldn t believe my eyes as i ate breakfast

) breakfast of pancakes, eggs and banana

breakfast was very

value for the location, free breakfast & kitchen facilities

highly recommended for any travellers coming to lake atitlan, the hosts are super nice and the breakfast is

delicious and free breakfast

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

good breakfast of eggs, banana and pancakes

we also had laundry service done for a great price

they have a jacuzzi, offer laundry service and help you with tours

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

too bad the rooftop is only used for hanging laundry as it has a great view

the loud music from the gym next door.

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

also the breakfast options were nice, though the service was slow

great breakfast

anything off the restaurant's breakfast menu was included with our stay

good value for breakfast

although two people are doing their laundry in the lake, it is crystal clear water

the cleaning staff did not cleaned the plates from the room service we had the first night, and did not change

short walk into town so access to lively bar scene not far away but nice and quiet in hotel

the shared kitchen was lovely and really clean

the bar upstairs kept blasting music the entire afternoon until late in the

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

the kids enjoyed the pool

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service,

outstandingly managed property with a large span of gardens, a great swimming pool, and breathtaking beach from

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

i loved the pool, the staff and the food at the

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

we loved the pool, jacuzzi, and sauna and privacy of the cabins

poor or no lighting along the path from bungalows to reception and parking lot

wifi was good throughout the hotel

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

the bed was comfortable and the wifi worked fine

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

parking was in a separate, secure parking lot around a corner from the hotel

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

kitchen initially needed cleaning as i think it's not used very much by guests

there is a large accessible kitchen

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

no wifi , room is right next to the street so it s much too noisy.

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

very nice staff. good location. very accommodating. indoor parking.

small parking, rooms with some noiseof exterior.

i had a lot of trouble to find it and to enter to the parking lot

they even offered to do our laundry during holy week when laundromat could not be found

the kitchen was good although they didn t tell us that they offer breakfast and also simple lunch box

breakfast area was pretty

no breakfast

there turned out to be no breakfast provided.

they did our laundry very well

the pool was so cold, it was so bad for us

only thing i don t like was the hotel had to many steps from the lobby to the parking

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

the kitchen is very dirty

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

loved staying in the cabin, having use of the kitchen, free use of kayaks

kitchen was not clean

excellent breakfast included, staff is great, facilities are great

the breakfast is ample, offering hot and cold options, and if you have special requests, the breakfast

property is clean and modern and comfortable with lovely and helpful staff and very fast wifi

also the carpet is old the bedroom and gym doesn t have good view by the

was our best breakfast in guatemala

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

instructions about the parking and time to leave/enter

clean and gets the job done, the restaurant breakfast was the best i had ever had

we used the secure free parking facilities

it had great wifi a desk in the room for me to work and it was quiet

is very friendly and helpful, the hotel has great location and a lot of parking

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

no laundry facilities

no wifi is what you need around the lake to enjoy it the fullest

english is main language as bar area staffed by travelling volunteers

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

in fact they forced us to use their laundry service - which was expensive

this hotel was favorite for our kids, because pool was very nice, they could walk the gardens and also interact