they did our laundry very well

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is

colonial style hotel, beautiful room decor. wide parking space (indoor)

location very clean free parking

they even offered to do our laundry during holy week when laundromat could not be found

there turned out to be no breakfast provided.

wifi was very unreliable which was a problem because i was working while visiting and also we were

breakfast area was pretty

no breakfast

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

good location, near to down town. clean room. convenient. wifi good.

small, had parking area, mostly quiet inside building, simple

very nice staff. good location. very accommodating. indoor parking.

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

kitchen initially needed cleaning as i think it's not used very much by guests

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

there is a large accessible kitchen

no wifi , room is right next to the street so it s much too noisy.

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

parking was in a separate, secure parking lot around a corner from the hotel

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

the bed was comfortable and the wifi worked fine

gym and sauna were all closed during our stay

nice and hot pool

was our best breakfast in guatemala

breakfast, pool, room (bed, shower), dinner, checkin/checkout

terrible wifi. couldn't do my online class from the room.

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

instructions about the parking and time to leave/enter

some noise coming from parking areas.

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

is very friendly and helpful, the hotel has great location and a lot of parking

location, rooms and pool

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

was pleased there was wifi available

enjoyed several meals by the pool

the pool could use more maintenance

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

wouldn t recommend the laundry service

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

a bad experience with the hotel doing laundry

i had my laundry done and they lost 2 of my favorite garments

), use the canoes and there is also a laundry service

com had laundry services listed in the facilities however when we asked one staff member they said there

the wifi was bad, but this seems to be the case across central america

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

breakfast of pancakes and fruit and coffee was a nice way to start every day

great breakfast, marvellous views from top terrace, good location from ferry dock & lovely staff

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

although it wasnt mentioned on the page, breakfast was included

breakfast is included, and the view from the terrace is incredible

breakfast, coffee, free water wifi worked - terrace has great view.

breakfast was good, it was the same thing both days we were there but it did the trick

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi (doesn t work on terrace

you'll also get a good breakfast

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

was the cheapest accommodation in town and included a delicious breakfast

breakfast, staff, and facilities were amazing

highly recommended for any travellers coming to lake atitlan, the hosts are super nice and the breakfast is

good breakfast of eggs, banana and pancakes

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

we also had laundry service done for a great price

they have a jacuzzi, offer laundry service and help you with tours

too bad the rooftop is only used for hanging laundry as it has a great view

wasn't able to get some work done because the wifi didn't work well

the breakfast that is included is great, especially omelette

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

good value for breakfast

free breakfast was plain and it was deliciously filling

great breakfast

although two people are doing their laundry in the lake, it is crystal clear water

good food in the restaurant and there is also a kitchen where you can make your own stuff

the shared kitchen was lovely and really clean

wifi did not work on the second floor.

there is a big share kitchen, very big terrace with beautiful wiev on a whole lake

kitchen was not clean

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

great wifi connection

secondly there are ants in the room and bugs all over the kitchen and common area

the kitchen is very dirty

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no laundry facilities

went to this hostel with my adult kids and husband and we really enjoyed it

as i have adopted kids of color that is not something i appreciate

few options for breakfast

you had to send your clothes to laundry to get them pressed

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

views, gardens, heated pool and jacuzzi, fireplace