the pool could use more maintenance

few options for breakfast

location, rooms and pool

was pleased there was wifi available

enjoyed several meals by the pool

issues with the wifi for 1 day but the staff did get it worked out after a couple complaints

the bed was comfortable and the wifi worked fine

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

parking was in a separate, secure parking lot around a corner from the hotel

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

no wifi , room is right next to the street so it s much too noisy.

the shared kitchen needs a thorough clean especially the fridge and hood!

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

there is a large accessible kitchen

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

good location, near to down town. clean room. convenient. wifi good.

small, had parking area, mostly quiet inside building, simple

i had a lot of trouble to find it and to enter to the parking lot

they did our laundry very well

there is a parking lot that is walled and very safe perfect for the traveler picking up and packing goods for

the pool is not heated, parking is a nightmare, room service and restaurant hours are limited, bar service is

excellent breakfast

location very clean free parking

they even offered to do our laundry during holy week when laundromat could not be found

the kitchen was good although they didn t tell us that they offer breakfast and also simple lunch box

there turned out to be no breakfast provided.

wifi was very unreliable which was a problem because i was working while visiting and also we were

the balcony is awesome! room is very clean, wifi no problem. staffs are kindly.

the complimentary and room service food aren t very good and room service is very expensive (my room service

clean, modern, spacious and delicious breakfast included

the rooms are so comfy and clean and the buffet breakfast is a boom

call for them to turn on the jacuzzi, sauna was not hot enought but nice order room service that

liked the location, staff, breakfast buffet, tea in the lobby, and pool

breakfast was just an average guatemalan meal. the parking was spacious and safe.

instructions about the parking and time to leave/enter

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

good breakfast it's not a calm neighborhood but very close to a big shopping mall, restaurants and not

is very friendly and helpful, the hotel has great location and a lot of parking

the kitchen is very dirty

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

secondly there are ants in the room and bugs all over the kitchen and common area

loved staying in the cabin, having use of the kitchen, free use of kayaks