lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

no laundry facilities

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

our kids (teenagers) loved the family style dinners meeting other travellers

loved staying in the cabin, having use of the kitchen, free use of kayaks

secondly there are ants in the room and bugs all over the kitchen and common area

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

kitchen was not clean

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake

really noise. room was in a building essentially in the parking lot.

pool was chilly and a bit small, but it was never crowded so worked out

parking is available, wifi is very very spotty

the wifi was not reliable from the second floor where my room was located

beautiful location, breathtaking views. new pool and additional rooms added.

i like the location and the view. cheap laundry service.

the kids loved the pool area with the big slider

the ease of parking was also great

lunch / bar is rather expensive

if you have kids, they have an excellent play area, including trampolines and playsets

laundry service

was very nice and helpful with any request from laundry service to transportation

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

they also have a laundry service

hot water available, restaurant, storage bins for luggage if needed, laundry service too

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

wifi was not working until i restarted the router outside the room

pool was dirty and not used

don t bother with the pool

too much noise from the parking lot that is in the back part of the hotel

parking, not like usa accommodations

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

i felt safe using the parking as well

friendly staff, off street parking, clean rooms, hot water

affordable laundry service

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

location,laundry

cheap and quick laundry service

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

uncomfortable beds and pillows, no hot water, wifi didn't work

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

the free wifi didn't work.

they changed the wifi password for some reason while i was there

i did my laundry with them too; good if you need clean clothes in just a few hours

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

although two people are doing their laundry in the lake, it is crystal clear water

wifi a bit weak

was served in the hotel but the kitchen was large and useful

wifi worked well, especially considering the wifi usually isn't great around the lake

short walk into town so access to lively bar scene not far away but nice and quiet in hotel

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

anything off the restaurant's breakfast menu was included with our stay

the breakfast that is included is great, especially omelette

good value for breakfast

free breakfast was plain and it was deliciously filling

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

the gym is next door and free to use as a hotel guest - it s great

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

value for the location, free breakfast & kitchen facilities

breakfast, staff, and facilities were amazing

the breakfast is the real highlight fantastic pancakes and banana with a side of egg

was the cheapest accommodation in town and included a delicious breakfast

delicious and free breakfast

very kind staff, great breakfast! absolutely worth the money :)

couldn t believe my eyes as i ate breakfast

breakfast, coffee, free water wifi worked - terrace has great view.

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi (doesn t work on terrace

) breakfast of pancakes, eggs and banana

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

breakfast of pancakes and fruit and coffee was a nice way to start every day

the pancake breakfast on the rooftop with an amazing view was wonderful each morning

breakfast is simple but good: pancakes, fruit and coffee or tea

although it wasnt mentioned on the page, breakfast was included

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

view, easy access to lake and boats to go to other towns, parking was great; restaurant on site was yummy

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

the included breakfast was generous and delicious

), use the canoes and there is also a laundry service

com had laundry services listed in the facilities however when we asked one staff member they said there

a bad experience with the hotel doing laundry

i had my laundry done and they lost 2 of my favorite garments

i think the stuff should tell that everyone during the check in and also the wifi passwort

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

wouldn t recommend the laundry service

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

i stayed in the beautiful new a frame with pool

the wifi in the restaurant was sometimes not working

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

excellent food. very nice outdoor pool. lovely paths down to the lake.

wifi in the bedrooms didn t work while we were there so it was inconvenient to have to walk down

the kids enjoyed the pool

the kids enjoyed the pool

the pool is fantastic for kids