kitchen was not clean

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

secondly there are ants in the room and bugs all over the kitchen and common area

the kitchen is very dirty

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no laundry facilities

wifi only in a common area and was not too realiable

s very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i was to leave very early so they cooked my breakfast the night before to accommodate

although two people are doing their laundry in the lake, it is crystal clear water

solid wifi

they alsomhave a big, fully equipped kitchen

wifi worked well, especially considering the wifi usually isn't great around the lake

wifi didn t really work in the dorm room. a bit hot while sleeping as well.

free breakfast was plain and it was deliciously filling

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

good value for breakfast

anything off the restaurant's breakfast menu was included with our stay

great breakfast

we also had laundry service done for a great price

too bad the rooftop is only used for hanging laundry as it has a great view

they have a jacuzzi, offer laundry service and help you with tours

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

the loud music from the gym next door.

room, quiet, pleasant rest, delicious breakfast, very friendly staff i was able to rest well, i recommend

good breakfast of eggs, banana and pancakes

was the cheapest accommodation in town and included a delicious breakfast

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the

delicious and free breakfast

homemade breakfast on the top deck was great!

very kind staff, great breakfast! absolutely worth the money :)

loved the place, very organized, nice breakfast and great staff

wifi was good and available in all rooms and public spaces

breakfast was good, it was the same thing both days we were there but it did the trick

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

the breakfast is simple but perfect, the family are very kind, great views.

breakfast included was really nice

although it wasnt mentioned on the page, breakfast was included

the hotel is very nice, the service is super friendly, it has a restaurant and room service with reasonable

i like the location and the view. cheap laundry service.

play area for kids

pool w/slide

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a

play area for kids

attention , parking

however you can also benefit from it and enter the hotel's cafe and bar not being a

pool was chilly and a bit small, but it was never crowded so worked out

the gardens are lovely and the small infinity pool was a nice bonus for us

free car parking

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

in fact they forced us to use their laundry service - which was expensive

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

you had to send your clothes to laundry to get them pressed

charming library type bar with fireplace and great pool with infinity hot tub

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

the location was good. there was a game room with pool.

also, the hotel has a lovely little outdoor pool as well as an indoor pool table and foosball that kept our

parking available

there is a pool table, fuse ball and air hockey all free

too much noise from the parking lot that is in the back part of the hotel

laundry service

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

was very nice and helpful with any request from laundry service to transportation

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

was very clean, friendly staff, good laundry service

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

i felt safe using the parking as well

friendly staff, off street parking, clean rooms, hot water

the wifi didn t work well in the room

com had laundry services listed in the facilities however when we asked one staff member they said there

a bad experience with the hotel doing laundry

i had my laundry done and they lost 2 of my favorite garments

), use the canoes and there is also a laundry service

amazing view of the lake and the morning serenade of the birds. great breakfast area.

location,laundry

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

good value for money, nice staff, laundry service.

affordable laundry service

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

cheap and quick laundry service

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

the free wifi didn't work.

kind staff. nice place with tons of plants. good wifi.

uncomfortable beds and pillows, no hot water, wifi didn't work

they changed the wifi password for some reason while i was there

we loved the pool, jacuzzi, and sauna and privacy of the cabins

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone

the pool is beautiful

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

i did my laundry with them too; good if you need clean clothes in just a few hours

breakfast, lunch, dinner and laundry available

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

laundry service

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

wouldn t recommend the laundry service

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

the pool is fantastic for kids

wifi a bit patchy in the room.

hotel friendly staff beautiful gardens with fruits and a stunning view of volcano from the pool

also no wifi

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

the stuff is nice, breakfast was delicious

i did not like the wifi, the signal was extremely poor in our room, i recommend wifi extender.

breakfast and beautiful location near the docks of santa catarina