i also had an issue with the dryer while using guest laundry but was offered free service from the staff laundry

pool pristine and perfect temperature

you go: carpet worn out and ragged

always clean, good selection for breakfast! staff is friendly. good parking. feels safe

i was stuck trying to find the right accomidations in your parking lot for another hotel

wifi availability

have been cleaner, there was coffee all over the wall by the door to the next room, the wifi was poor, the tv

the restaurant and especially the bar staff were exceptional

room was awesome and very clean but there were room service trays everywhere in the hall way, some of them with

the phones were down, so we couldn t call room service or the front desk.

every weekend this hotel has 1 or 2 weddings and hotel parking lot overfull and the bar/restaurant is understaffed

the kitchen was not open for room service. we had to order out.

having the kitchen and the manager's buffet and free laundry

room had some broken equipment and the guest laundry facilities seemed to be vented into the workout room

only negative was the laundry area

exercise room was extremely hot with laundry room attached & thermostat was not on for ac & unable to get it to

the complimentary use of their laundry facilities was a major bonus

the hot tub jets did not work and the pool needed a good scrubbing

the baby pool

the pool was great for my little one !!

loved the pool and gym hours

free parking, clean lobby and carried starbucks coffee for breakfast time

parking lot was not plowed slipped on ice and snow in parking lot

nice breakfast. staff was very good.

issues with the wifi and given minimum effort to help me, had some issues with staff and when i tried to ask

kids were disappointed a little bit

didn't get to use pool.

it would be nice if each floor had a place to throw dirty towel - like a laundry bin near ice machine or elevator

breakfast clean and quiet area

breakfast was awesome and your choc chip cookies superb

it was spring break, the weekend before the kids went back to school, and very busy

no microwave in the room and the pool was too cold.

very accommodating, laundry on site which was great

was laundry outside our room on a cart

laundry and where it is located etc, signs in the laundry need updating and only 1 washing machine

of the staff and very helpful breakfast was fantastic

the hall carpet was nasty and full of pet hairs. housekeeping do not keep up the hallways.

laundry available

kitchenette in room

guests were noisy in their rooms late at night soaked carpet under chair at the desk limited parking room was

was awesome but we really wanted to enjoy the pool but the water was cold we ddnt get to enjoy the pool no more

the water in the rooms is cloudy/murky, hotel pool water was cloudy so we didn t let the kids swim, breakfast

laundry basket available in room for dirty clothes

hot plate did not work in the kitchen .

clean, convenient, comfortable. like the kitchen in the room.

were very spacious and clean, didn't realize we would have a full kitchen, it was awesome

clean, reasonable price. kitchen.

cost of the laundry detergent and no bacon for breakfast.

parking breakfast ok, sufficient enough decent location to shopping, food & laundry facilities although there

didn t like that the swimming pool was closed and there wasn t a lot of parking space for the multiple

the room was exceptionally clean, and well stocked. breakfast was excellent.

breakfast is good for a free breakfast, but don't expect anything fancy.

breakfast was very horrible

nice, clean, and convenient hotel. good free breakfast spread!

breakfast lacked variety & was not stocked well

breakfast can be a little bit better

pool closed at 10

the laundry machine price was a bit high

the laundry room light did not work, and we were not comfortable in doing laundry in the dark

eggs for breakfast

the gym had no weights like the pictures showed on online there was never any parking for the guests do

staff was very nice and the hotel was pet friendly

no swimming pool ud83cudfca

very good breakfast xhoices.

breakfast/lobby area too close to rooms on first floor, virtually no noise insulation

nice newer hotel. breakfast was excellent!

like that it was located close to great lakes crossings mall, top golf, downtown detroit wasn t to far

we had to buy our own laundry soap because the front desk told us they didn t have any

there was no room service

room was located across fro pool and fitness room

comfortable bed and good breakfast.

hung my 500 points per night label on my door and i stayed from sunday to sunday and didn't need room service

despite quiet time being 10pm kids were running down the halls and jumping on beds above us at 1 am

we didn't eat breakfast. the location was perfect for what we came to do there.

breakfast was good. beds were comfy. pool was nice. staff was friendly.

the pool was very cold and the shower

smallish breakfast area

needed a bigger and better parking lot

pool they use to much pool chemicals

loved how beautiful the view i had the breakfast was amazing 5-star hotel best one i ve been to

free breakfast, friendly staff, plenty of room to park our boat

the pool could have been a little warmer.

the ice and laundry were right down our hall which was convenient and above all the hotel was very clean

my view was the parking lot :/ but other than that

breakfast was very good

right across from the pool

location was perfect and breakfast was great a great selection the room was very clean and decorated

i didn t eat breakfast

breakfast was not very great

breakfast, is not the best. no microwave to heat anything up.

the breakfast included a nice selection of simple and filling items

pool was entirely too cold to be enjoyed by children or adults

the pool was definitely refreshing after the long walk around the zoo

breakfast was great and the location was decent. price for the room was great.

refrigerator in cabinet,pool wasn t properly clean

the pool was rather cold. i wasn't able to swim, but it didn't seem to bother my kids.

right off of the pool area was the gym, which had one window with no screen, and it was wide open, making it

the area surrounding the hotel felt somewhat unsafe. guests were smoking weed in the parking lot

wifi

the room was spacious. car parking was available. there was a swimming pool.

i called and got an early check in

the breakfast provided could have been better

friendly receptionists and free laundry.

cooks laundry front attendants everyone

the pool was very cold and hot tub not very warm

the gym locker room bathroom was dirty

we had room service and a great restaurant with bar on site

the attendant went to the laundry dryer to retrieve clean towels and said they are clean just not folded

a blanket too with a lot of attitude and i was like yes i'm going to put the blanket in the dirty laundry because

enjoyed the pool, laundry services

great breakfast choices as well

kids has to sleep on a dirty floor

breakfast and laundry room not working

everyone from the registration desk to the people serving breakfast were friendly and hospitable

couple arguing loudly in parking lot

the pool and fitness area were great and convenient

only negative i can say is that the entrance and exit of hotel parking lot is rough

with nice pool gym and guest laundry

i liked that they offered free laundry for the guests staying at the hotel

parking, most of the staff, hot shower, bed & pillows, happy hour snacks, free laundry, fitness room, really

free guest laundry facilities

dirty laundry room, definitely has not been cleaned in a while

loved the breakfast, the cleanliness, the price

breakfast was delicious and there were alot of options

is great i like the complimentary happy hour ud83dude42 the breakfast always be good so and its pet

the breakfast and bar and grill pool was nice

it's nice with kids to have a separate bedroom.

great room, comfortable bed, very clean, very good breakfast - couldn't ask for more, especially for an overnight

breakfast was great and the area was clean, bright and provided lots of seating

miss the breakfast buffet but adequate box breakfast due to covid rules

parking was horrible

the area was great we were there to shop and the hotel was right there in the mall parking lot.

still wet, room smelled like mold and was placed in a room next to the back door and maintenance laundry room,

the pool area was clean, breakfast was great

the room was clean and my kids loved the pool

not care for the breakfast ,milk was warm , juice was like it was watered down

parking , some spots were being taken up by a bigger construction trailer so it left not many for

i mentioned to front desk and housekeeping and was told they were in the laundry and would be ready shortly

open late, great for kids

the pool water was cold, i dont think the heater was working properly.

very clean, quiet even with lots of kids for event, good amenities and decent breakfast.

there was plenty of parking, and the air conditioning was a blessing on the hot days we stayed there

) the shop and the laundry were a life saver, specially when traveling with a family member that needs special

laundry / workout was on second floor but not really a dislike more of convenience of

the room was very clean, everything was fully stocked for us and pet friendly!!!

liked that the room had kitchen ability to nearly full capacity - i was so appreciative

room was nice, but did have stains on carpet and pet hair a few places

pool was very nice

we didn't get up in time for breakfast.

really liked the full kitchen

there isn't too much choice for breakfast. there is no shuttle or bus.

didn t like that a $100 non refundable pet fee. i booked on line and failed to see that.

breakfast was amazing

they allowed me a late check out

juice machine was down for breakfast which we had to ask about and when i ask the food attendant she told us we

was a nice selection for breakfast

-tiny pool. -boring facility, breakfast and room; not special for the price; very basic.

there was a staff room next to ours with a laundry shoot

the room was also missing an ice bucket, coffee, and coffee cups and the laundry machine ate my quarters but

as they were going back and forth to both room the adult and kids did used

very friendly, efficient staff and a free shuttle if you need it

very nice pool, breakfast was great, staff was friendly and cocktail hot was a definite plus!

lights in the parking lot

the pool could have been slightly warmer and a hot tub would have been great!

pool was taken over by a group and my kids hardly got to swim because there wasn't enough room

the only complaint from my sons were too much chlorine in the pool, where it burned their eyes.

the view of the parking lot wasn't great

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

the pool looked dirty.

no breakfast included

we were there for kids us fencing competition

sheets had lipstick on them from the previous visitor; the tub s bar and plug by the television was broken;

very nice. very clean and quiet place to rejuvenate. good breakfast and amenities.

parking was problematic

lovely staff great breakfast and fast check in

free wifi, full kitchen with ice maker and microwave as well as sumptuous breakfasts.

the staff was very helpful and friendly, especially the person who helped with breakfast

free parking and easy access to eateries

free parking, clean

renovated, great customer service, comfortable beds, and spacious parking lot

south parking lot was very noisy - many very noisy cars driving around the hotel at night

not having a hot tub in pool area and the pool needs water changed.

hotel was very clean and affordable and had a coin-operated laundry room

the hotel is full service with bar/restaurant, pool, sundry shop, laundry

the treadmills in the gym space were not working properly

is carpet everywhere, even in the gym and stairs

kids have blast making their own waffles and swimming in the pool

location was good, parking was very convenient.

like the shuttle to churchills cigar bar and back,good friendly courteous and professional drivers and the front

enjoyed the gym too as i used it 3 times in 2 days

wasn't expecting to pay for wifi and breakfast. most chains include these items.

more seating in the pool area

room service didn t do what they were supposed to do

pool was cold

what happened, but whoever entered the last name in the system for wifi username combined part of my first name

decent bar in lobby

the shower. the pool and hot tub also the service. the room was luxurious

the stay was great but the housekeeper couldof done her job a little better if someone leaves laundry in the

the rooms all smell like dirty laundry or body oder

breakfast was nice too

clean quiet comfortable rooms pool and hot tub great for kids

love the overall cleanliness, the continental breakfast, and the free parking

the staff were super friendly! location was great and parking was easy.

i came for the amenities such as the pool and happy hour and neither were available

breakfast selection was good, but seating environment failed miserably

hot breakfast and dinner, indoor pool and hot tub

hot breakfast and dinner, indoor pool and hot tub

had a room that was by the laundry for housekeeping and could hear the washer and dryer every night and early

at times took a long time to respond to needs - we wanted some extra laundry bags brought up and it took well

no breakfast remodeling no laundry no pool to much stuff out of order.

no laundry bag

parking was plentiful, but not ideal-fortunately all outside perimeter security cardreader doors

24 hour lobby, location, friendly staff, pool, the room, everything was amazing!

swimming and gym areas were very nice as well

great location. gym, pool whirlpool, picnic area, staff ultra helpful,and clean!

i enjoyed the jacuzzi while the kids enjoyed the pool

gym

great staff. clean quiet rooms. real breakfast. easy parking. great location.

the modern, extra clean rooms, restaurant, service and parking and location.

we choose this looking for a little more upscale experience- we met friends in the (empty) bar and said it felt

we could walk across the parking lot to one of somerset mall's stores and use the skywalk to go over to the

the space coming up for the woodward dream cruise and parking the truck and trailer space.

fitness center, laundry were closed

friendly staff, very clean rooms, and breakfast was amazing, loved our stay and will be back again

they were overbooked and the suite was not available and we would have to purchase two rooms (the parking lot

great location for me great pool!!!

nice breakfast with good selection

the kids unsupervised at the pool

pool was extremely cold, to the point that the kids didn't want to swim

the parking.

the gym, bar, restaurants are really good. acess to the sea foid place too

the parking

not to mention free breakfast, pool, whirlpool, 24hr fitness center and guest laundry, conversation dining area

beautiful bathroom and closet combo! was very clean. laundry room was clean and new machines

they had kids in the suite above us and they did nothing but stomped on the floor

didn t get up to have any breakfast but my kids said it could ve been better

the pool and hot tub were open and it was glorious

calm, comfortable, spacious bedroom, bathroom very clean and spacious, fast wifi

breakfast was pretty good. really liked the frittatas. kids loved the waffles.

the breakfast was also very good

pool, jacuzzi, breakfast (so so)

some of your others guests were really rude and very racist to me and my kids.

and then walk to the opposite end of the building several times to wash, dry, and retrieve my laundry

reception nice. room nice. helpful lady in the laundry when asked for directions.

and some other stores makes it extremely convenient especially since you have a full functioning kitchen in the

is no hot tub and the pool is way too cold

loved the upgrade, room by the door to the handicapped parking space

operated laundry machines, microwave in the room, more attachments for the gym equipment currently in place

workout room, great staff, good location for where i needed to go, decent self service laundry room

would prefer a changemaker in the laundry room

snack bar inside serving breakfast and lunch for very decent price

, friendly, helpful and fast shuttle driver

laundry room on site

to summon staff to get on property (gated/locked at certain times) & to gain access to on-site laundry room

laundry facility is onsite but i didn't use it so i can't speak on that

it was clean enough. on site laundry.

bring your own quarters for the laundry