requested whether room service would be available, she looked for chef but couldn t find him, then said she

friendly staff from arrival to departure. pet friendly.

the wifi wasn t very good

if travelling with a dog, the bar is ideal for dinner, and the staff there were also excellent

dog friendly. nice location, plenty parking. good breakfast

would have preferred not to be woken at 6.45am by noise of laundry being collected!

use the spa at 20 seemed excessive when only going in to use gym & pool

last time i stayed here treatments were optional but still enjoyed my stay night away from the kids with the

i had no hotel info for meals, room service, spa facilities, etc, in my room - mentioned it twice, and still

free strong wifi throughout hotel

unfortunately woken early as on the same floor as laundry and

have a couple of ev chargers

only downside was we were not told there would be a 50 charge to our bank on arrival for any room service

of space in and around hotel (extensive grounds) with plenty of parking space

ready access, good rate of ev charge.

i was in room 13, the wifi signal wasn t great

the bar is so comfortable and the service was great

that i could bring my dog in the room as well as the bar area

pet friendly, great breakfast and very good value for money.

location was smashing, provision for parking being secure overnight, easy to pop into bishop auckland and we

wifi was very poor

the wifi was hit and miss

very good breakfast

had breakfast and dinner - both superb and very tasty

electric heating in the room was difficult to control. bar loos were in need of a revamp.

another issue was my laundry that was basically forgotten for a day

was an awful smell in the reception area possibly from the drains or dirty laundry, which spoilt the

window next to laundry trollies so got woken up both mornings

it was quiet, there was plenty of parking spaces and free use of the leisure facilities including pool, sauna

early check in

in the restaurant but the hotel manager set up the conference room with colouring books for the kids which was

room was clean, wish i knew they had a small gym onsite

the breakfast was one of the best i have had, anywhere

the breakfast bar area is a nice setup with plenty of options for breakfast

lovely breakfast, location easy to get to. plenty of parking, nice staff.

dog friendly bar and rooms, with a lovely walk in the woods opposite

parking for the motorbike

homely traditional pub , lovely beef and pork sandwiches for lunch and fab breakfast the next morning, very

food menu extensive and delicious plentiful breakfast

for one night with family and our pet dog

was unable to access my room due to missing laundry

reception said restaurant was not ideal for kids

easy easy check in , lots of car parking , room we had was spacious , comfy bed , lots of ample hot water for

no spa included in stay

asked for extra cleaning as got kids with allergies,but room was dusty,specially beds around pillows and carpets

and our room was quiet (away from the functions) despite being above the laundry entrance

view from our room are stocks of linens for laundry

was in the room next to the service area so i was woken up by the laundry lorry at about 06

also they have a gym and a pool which we used (free) again super clean and was quiet in the pool too

great bed. good gym and leisure facilities

for connecting to wifi needs a bit more detail, you have to initially connect to the cloud, but the receptionist

cloud wifi.

ample parking and easy to find

and the breakfast was fresh and delicious

wifi wasn t great

breakfast was lovely

breakfast, plenty of variety to choose from the continental with hot food breakfast menu, great

breakfast plentiful and a good choice

lack of parking, limited room service (but understandable)

bedroom cold even with radiator on full. noise from next bedroom till 3.30am. no bar snacks.

the room where we had the 'wedding breakfast/meal' was decorated so lovely and the meal was delicious (especially

didn t have breakfast.

lovely setting and beautiful inside. particularly the bar and restaurant area

i stood at the bar 45 minutes waiting to be served

the room was very nice, the breakfast was good and so was the dinner

hotel was beautiful, cosy room and the food was amazing, we stayed dinner, bed and breakfast

pet friendly (at a price)

ample on-site parking

room service great

loved the breakfast. good variety, hot and delicious

the team at the spa and gym was extremely helpful

we enjoyed the golf tuition with james

breakfast was average however

beautiful place , spa was amazing and the staff were outstanding

we ordered room service reluctantly and waited to hours to get our food

friendly staff, nice outside seating, pet friendly.

lovely clean warm and quiet room. good breakfast, friendly staff & good wifi

outside the door was a big bonus and dog friendly and 5 minutes from the city with a wonderful bar and restaurant

kids running past nocking on door and running away from 6

bar and restaurant facilities if required

room was located near the staff quarters or laundry and on the ground floors so not much privacy

fantastic location, very friendly staff, excellent food and breakfast

there was a good choice of dishes for breakfast and the dinner we had there on saturday evening was delicious

initially room 16 had to move as the kitchen extractor noisy

fantastic location, great room and attentive staff. dinner and breakfast was also excellent.

more like a small apartment with sitting area and kitchen facilities

wifi was available in only part of the apartment.

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn t the best

free wifi

bar was great as was location

add ons (e.g. breakfast, laundry) not the best value for money

big comfortable bed, clean, breakfast - plentiful, tasty, attentive staff, clean restaurant, bar - well stocked

room service was a tad slow

one in the bedroom section and one in the living room section which was perfect for us as the kids could watch

central location, spa, gym and pool.

on day four we discovered the hotel does not have a self-service laundry and there is no public self-laundry

room at the back turned out to be above the hotel s laundry facility which went on all through the night

really a problem, but i was amused that the slip i filled out for the laundry service didn t seem to recognize

wifi was slow. food in the restaurant could be better. service was good

room was fantastic and the breakfast was amazing

the bathroom had inadequate laundry supplies and we arrived to find only half a toilet roll

- no shampoo in room, could not adjust room temperature, inconsistent messages from staff about laundry pick-up

so no problem with kitchen only the restaurant

location and breakfast and the staff in the kitchen

late check out for free was a nice perk

laundry service was poor

the pool area was good, but with limited opening times for children

the pool was great for the kids and the adults loved being able to use the gym, sauna and steam room

pool is great for the kids, and general hotel is lovely

nothing for young kids outwith the pool so definitely would recommend that being improved on

from check in, the bar area, the bedroom, breakfast and check out it was an excellent experience

wifi connection

particularly chantelle at breakfast

wifi was sporadic

the grounds are gorgeous, the hotel looked great but being a pet friendly hotel means more than pets being