seeing laundry being brought in thru the main doors in the morning

wifi throughout the entire hotel

the day manager was lovely as were the bar staff.

street parking available outside hotel on timed meters until 6pm

however, there is parking on the road for just 1

current roadworks make parking a little tricky . however plenty of car parks in the area.

ian went out of his to direct us to a suitable parking space as roadworks were in progress

excellent breakfast

a lovely spot right in the centre on hexham, the bar downstairs is nice and the bars/restaurants around are also

easy secure bike parking

how friendly the staff was,and the food was amazing the even provided a breakfast for our dog.

very friendly door person who helped with advice on a parking place for the car.

breakfast was excellent, poached eggs superb

the hotel thought about everything - pet towel, blanket, doggie snack in room and even his own breakfast in

dog friendly and had a pet welcome pack including treats

wifi in our room was unusable and there was a gap under our door meaning the corridor light shone

staff food surroundings golf course location

very warm welcome lovely lounges excellent dinner & breakfast very good value for our stay

without having to write it down), spa and beauty (rachel and megan who provided our treatments), bar staff, the

having to ask for items after room service such as more milk, or a particular tea

laundry service was poor

the pool was great for the kids and the adults loved being able to use the gym, sauna and steam room

room was spacious and clean - with all the comforts we needed

the food in the brasserie and tommy craig's bar was lovely

buffet breakfast with lots of choices and as much as you want

gym needs some upgrades, lots of broken machines

you to walk around looking for items, overall the breakfast was very poor, the cleanliness in the kitchen which

the need to order room service from the bar or reception, no way of doing it from the room.

room lovely. staff helpful, friendly. easy parking . no issues with room or restaurant

pool is due to have an update soon, as the changing rooms are poor

there was no menu in the room so i was unsure if room service was being served at this time.

as i live a distance away it is ideal to stay the night before when you have an early check in the next morning

staff are helpful with an early check in

pet friendly hotel which allowed us to stay close to the airport.

paid for an early check in as we arrived on an early flight

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

small bar area.usually croded

delayed, didn t land till 11pm was hoping to get room service but food stopped at 11pm unfortunately

room service fantastic

wifi in bedroom was very weak

good service by staff.especially bar staff late a night when we arrived late.

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

nothing was too much trouble, my bags were carried to the room and when i ordered room service the guy was

quite hot - turned heating as low as it would go and kept window open - maybe we were over the kitchen

leaflet in room stated room service , there was no room service menu in room

the beds were comfortable and all laundry and towels were like new

too hot in the room and the laundry underneath us made a lot of noise during the night

an early morning bumming noise like laundry machinery.

the staff were all very accommodating to me with early check in and late check out so i was very thankful for

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

we stayed three nights and only had room service once i assume this is standard for this hotel

parking was great too - we never struggled to find a space

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

poor wifi in rooms had to go to reception area.

free wifi, breakfast although very pricey was good

was friendly, including the reception & bar staff, as well as the staff in the swimming pool area

excellent breakfast, nice playroom for kids.

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

room access through laundry and far from main entrance

wifi was not very good in our room

spent 2 nights there and we have never been to such a pet friendly hotel, it made our stay even better knowing

liked the golf facilities and excellent food

the pet elephants above us

room service forgot, did not arrive even after an hour, had to go and ask where it was, after a

the breakfast was very good and the evening meal in the 3 mile bar was good too

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

location was good and they had parking included and to top it off, they had a lift

had to ask for wifi password and times of breakfast

service and a great hotel, good room, comfortable bed, excellent shower and wifi that was good enough to

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

wifi was not optimal

the gym was clean and the machines were good

nowhere to wash clothes. no public laundry.

was more than perfect, breakfast was lovely and a fab choice to choose from, staff very friendly, hotel and

early check in - this was very accommodating

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we

the beds are comfy and kids are happy

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

would have loved laundry facilities but that s me just grasping at straws. it s excellent

staff and laundry

colette on reception and caroline in the bar for us were 2 staff members who stood out, came over when sitting

the service at reception, restaurant and bar was excellent.

verry good breakfast

only tiny, minor thing is that we had trouble in getting hold of room service a couple of times

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

centrally located, quiet room and excellent breakfast.

room service didn t change the bed sheets the 3 nights we stayed

gym is annoying not being able to go right in and have to go to the desk first

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

foods been great, cocktails on the evening were great, the hotel room was pristine with a mini bar too

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

if you ask for early check in, you get an automated response saying they will try their best - they don t

wifi didn't work in the west wing

staff and laundry

pool and gym small but first class

perhaps the spa was a bit noisy as the kids was playing in the pool

gym and pool facilities. staff extremely friendly and helpful.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn’t be

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so

met my needs very helpful staff complimentary late check out

great use of the gym as well

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the difference being a chocolate fiend suggest allowing repeat guests to have a complimentary bar of chocolate

free wifi was of good quality and the underrated floor in the bathroom was a nice touch.

location yet close to good restaurants and bars

better wifi access when they have large events. nice to have smart tvs.

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

probably is from the laundry but it s not pleasant

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

very comfortable nice bar area, able to order food in the evening hotel very clean, public areas very pleasant

before to be given a handful and told that as we only arrived the day before we would not get room service which

parking good, tv and wifi great

breakfast was room service due to covid but was on time and very nice

could do with a refurb and gym was too small

socket in room in far corner advertises a fitness centre - but is very small room with minimal gym

breakfast was a good as any

no one aviable to help with tray food for kids to room

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

lovely bar too

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet

free parking, privacy and no pressure

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

cold, we left the card in the door to keep the heating on but it didn't warm up, they don't offer room service

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

room service was limited and over priced

pleasant staff - breakfast room service was really nice!

spacious room with all mod cons

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

room service very good

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is

we had to change rooms shortly after check in due to no wifi connectivity

more options on room service food menu.

very good transportation nearby free laundry

the hostel has a free laundry service with washing machine and dryer

staff were helpful and friendly and having a laundry room helped with 3 young children

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

laundry room has no venting

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

was really nice stay, good budget hotel, even has a mini gym

has a good number of ev charge points at a good price

good choice for breakfast

the wifi was also good

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

room with lovely fresh laundry

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room w was only an over head waterfall with no other shower head option which is not suitable for kids

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

room service could have been extended to a later hour. by 10pm, nothing was available!

got room service and the food was really nice too

me but i think this is due to my back surgery, when we arrived also i asked for mrs & mrs in rose petals on the

the courtyard has a hut with a fireplace and a blanket and that made me so happy

room looked onto laundry trollies

service in bar slightly slow

staff food very good room clean and excellent value will use the hotel again especially with the golf course on

an old sock and kids lunchable packet under the sofa bed

comfy room with good wifi

also, the laundry was clean and fresh

wifi a little bit slow with it being so big but didnt make much of a difference

pet friendly but charged and extra 30 on arrival for having a pet

only thing this time was on the sunday evening the bar wasn't open even tho quite a few people had asked and it

cosy,loads of parking,next to the seafront.