adding a laundry softener could take care of that

the peloton and the free coffee and breakfast! the pool was excellent

very nice comfy bed, free wifi, usb ports, helpful staff, free 24hr coffee station, free warm breakfast opens

the breakfast was amazing and anna was wonderful

staff, fresh breakfast, counters very clean, kitchen crew very friendly and accomadating

parking was bad

the breakfast buffet included with the room as great

description said that the hotel has fitness center but we found out that the fitness center was not onsite which

easy check in, friendly staff, clean property, good breakfast. pleasant view

more lighting in the parking lot.

booked because of advertised guest laundry facility

the room smelled like dirty laundry. the bathroom caulk and shower curtain needs help.

sitting on was rotting from moisture, our floor was missing an ice machine and there were bags of laundry and

the wifi didn t connect anywhere in the hotel

parking lot a bit tight. maybe more choices for breakfast.

bathroom had laundry from last guest and smelled of urine.

like they had on-site bar and food area

there were issues with the gym door but the night manager was helpful in letting me in

broken elevator. smelly bathroom. kids running up and down hallways late at night.

like that the gym was right there i didn t have to look for it

did not like anything about this site at all everything was a mess especially the laundry room and the staff

supposed to have 24/7 laundry but magically the entire laundry was out of order

no tv, no linens, dirty, mice, roaches, insufficient lighting, no laundry facilities, no ice

the wifi wasn t working and my t

parking was plentiful!

needed to do laundry and were told the desk always had change for the machines

i love everything except pool hrs & checkin

pool was closed on weekends, we didn't know this in advance and it was a disappointment for the kids

pool is a little bigger an a kids blow up pool it wasn't clean or heated

helpful staff. nice breakfast. comfortable bed. great location for new castle historic district.

having the kitchen helped out alot especially with 3 kids

large fridge in room, small stove for your convenience,large window, comfortable bed,nice breakfast everything

breakfast was good; the staff was outstanding; the facility was surrounded by places to dine and

pet friendly

staff friendly, and wonderful pet friendly hotel

the rooms are exceptionally clean as is the whole hotel, there is coin laundry in the hotel (this is a game

nice facility, breakfast, laundry facility, ice available on floors, rooms nice,

location, staff, breakfast, guest laundry (at least on my floor), tons of outlets (& 4 usbs) and decor

perfect for adults and kids

didn't include a microwave, for the price i paid a microwave should be included in the room, the wifi kept going

the bar could have been open later on a weekend

friendly staff, location, free parking

away from the chair , which is right in the middle of the window and room, i saw 4 wilted rose petals

hotel in what feels like a safe area with easy, plentiful, free parking

the bar was very expensive.

i d rung up before to ask about getting some laundry done, and was told i was arriving too late in the morning

comfortable, friendly staff, great amenities- pool and workout room that my family enjoyed , room service and

breakfast and appetizers included in the price

we had 2 interactions with the bar tender. she was rude and dismissive on both occasions

bar area was cute, yummy wings, and the bartender was so nice

we booked services at the spa in the hotel and that was really lovely

skip room service

had room service both nights, and each was delicious

the romance special package which includes champagne , chocolate covered strawberries, and rose petals and

room service food is expensive but the best room service food i ve ever had

visiting an ill friend and needed dinner at the hotel, i choose marriotts because of their hot breakfasts and

room service sucks

the final room had no soap neither bar soap nor liquid which was disappointing

i booked a hotel solely on hot breakfast and pet friendly

to your employees in kitchen staff to only have 1 person to attend the entire breakfast crowd

always ready to offer suggestions for places to eat, directions, change for the laundry, greeting us in hallways

the food available in the bar area saved me

kids running around the lobby with no mask or social distancing

the snacks bar there is easy to access

the lady at the coffee bar was rude and unwelcoming. great way to wake up in the morning.

coins unavailable for laundry and no credit card option which is inconvenient

warmth reception from staffs, guest laundry, kitchen and cooking materials, i loved the location, it was closed

washed so i was confused are you getting them or is someone complaining about imaginary pile of laundry and

was no gym or pool as listed

way too much money and my room that me and my kids had it was hair in my bed and in the shower

i seen a lady cleaning rooms and asked if i could put my dirty towels in the laundry bag she told me wait for

in a container and a little milk in the refrigerator, they offer service on their page the laundry machines are

i liked how clean it was and the breakfast in the morning and i was able to do my laundry

the property wifi is bad and at best spotty the tv didnt have alot of channels.

when i was reading the reviews it said not pet friendly

the ventilation didn't work, and the laundry facilities were closed because of broken machines

smell of weed, laundry facilities were filthy

laundry left outside my doorway all night

left a yellow travel laundry bag in my room, when i called back no one had seen it and was not in the lost and

booked the hotel because it had a pool and guest laundry

then how can you get your laundry to get properly taken care of if the washer and dryer are sitting in an

when my niece went to get linens for it he told her that the laundry room was closed and so he did not have

there were basic coin laundry machines around that i didn t use but

broken ice machines, broken laundry machines, refrigerator not working properly, broken lamp, no ice bucket

broken: pool, vending machine, ice machine, laundry machine, remote control for tv.

guest laundry worked great, nicely priced to do laundry

t have quarters for laundry

i was also charged for a pet fee when i clearly informed them i didn't have my pets with me during check-in

love the pool my kids had a great time it was so clean i love it here and the staff was so

the pet fee was significantly less than what we pay at the hotel we typically stay at

using the elevator to go from the 3rd floor to 1st floor, a man pushing a large laundry cart pushed his way in

laundry service s not good one washer broken the other dirty

the drying machine in the laundry was not as clean as expected.

laundry, food, room, staff, drinks and taxi service

they do not have indoor pool or whirlpool

my friends paid for extra time at the bar so we could all hang out after their wedding

the bar in the lobby was also a great bonus and the food was pretty good

though there seemed to be a couple events occurring in the hotel; parking was horrible

the parking

she parked it in backwards (knowingly hiding license) and then when exiting the parking lot, sped out outrageously

the fact that you waved the pet fee for our caged bird was a huge factor in choosing your hotel.

my room was over the pool, which is gorgeous

parking lot included too and has security cameras everywhere

breakfast was very good same as if we.re at home

the kitchen is well equipped

free parking and room, laundry self service, silent indoors, carpet on halls, hd tv, basic breakfast, located

were trash bags and laundry in the hall when we arrived and it was still there the next morning

clean laundry room that was close by and inexpensive

my kids enjoyed their breakfast and there were a lot of options for them to eat

pets welcome, parking close to room, good space to walk dog

room had everything you needed (big refrigerator, electric stove, microwave, dishwasher, even laundry basket

free laundry was also a bonus

breakfast and free laundry service

free guest laundry. comfortable bed. stove top, microwave, and full size fridge in room.

the dryer in the laundry room did not dry my clothes

breakfast was very basic and did not change any day

there was a huge birthday party and there were kids yelling, screaming, and running all over the place

glad to be able to do laundry while there.

everything. very clean! bed was comfortable. breakfast had healthy choices.staff was great.

love the pool access

the pool area was clean and well maintained

the hotel is in a close proximity to a great pub if you don't feel like leaving the parking lot

fast check in, very clean, friendly staff, good location, self-service laundry which is awesome

beds were excellent and there was a refrigerator, microwave, nice tv, and wifi included

the gym is small but it had the machines i needed

pool which i didn't expect

breakfast room staff most helpful and keep space immaculate

there is onsite laundry facilities but of the 3 washers that were in there 2 were out of order so there was

the laundry facilities were only partially working and hard to figure out (unreadable instructions on

having to pay for laundry

wifi didn t work at all and the room wasn t very clean

room was easy to find and we loved the loft style room, the kids enjoyed having their own space

if advised of all services ie laundry

the one laundry facility seemed wonky, i skipped using it as there was someone else trying to use the one

i liked the amenities- they offer a breakfast buffet, pool, laundry services and a gym

you have to pay for breakfast. parking lot was very dark and scary, due to me being handicap

not particularly care for the bar and pool tables in the middle of the lobby

lobby wasn't that clean or laundry room

rooms were dirty and smelled off dirty laundry and dogs

the kitchen was well stocked with all the basics

they even had complimentary breakfast

more breakfast options.

no bag to put dirty laundry in

that they had a lot of spots for my dog to go to bathroom. that they had laundryroom

although i am a hilton honors member and thus the wifi amp up automatically, i had no internet access in my

breakfast offed a nice variety and good quality.

great breakfast. very friendly staff

there was a kitchen area in a corridor connecting the bedroom to the living room that had a small

breakfast room service was discontinued during the covid lockdown and has not resumed

the new room had a fireplace, a seating area, a kitchenette, and a soaking tub with a separate shower

the room really a junior suite was spacious with a separate bedroom, living room and bath

wifi wasn t very strong

did not have breakfast

clean and very nice breakfast!!

no room service during long stay

room was clean, breakfast was ok

location and breakfast accomodations

the bed sheets were dirty didn't smell of fresh laundry at all

needs some upgrades and need a laundry room

breakfast was great, they had so many options, super clean, and everyone was so nice to our three

was polite but the person that caused the delays let the guests from that days checkout stay for late check out

the wifi wasn't good. it kept kicking you off.

were no towels available at the pool/hot tub and it was closed for a few hours during my stay

the lobby is very good with a bar and cafe and a reception area

the courtyard, balcony, hot tub, and pool make for a nice leisurely stay

great staff, convenient location, pool/spa

the pool/spa was closed due to covid.

no laundry facilities (we were there as part of a soccer tournament).

hotel doesn't provide many toiletries for you, only shampoo, conditioner, lotion and a bar of soap

toilet should be raised for comfort or place grab bar on wall to ease

person harassing me in the parking lot

i wish they offered free breakfast

wifi is trash, i am sorry but i have work to do but i couldn t

pool and proximity to restaurants and lax tournament

easy and safe location. pool was great.

the breakfast was excellent

great foods, clean room and bright well lite parking lots

smells like pot no guest laundry no hot water some days

good breakfast including diy waffle machine

everything was great wi-fi parking

breakfast was good and the staff was outstanding.

the rooms were well equipped and the wifi worked

the room was very spacious - with a table where kids could play play dough, and a couch and a big bed that fit

plenty of parking, well designed room, good shower

the pool being closed

pool time was a little frustrating

hahahha) but so roomy and nice and had free water bottles on the counter in lobby and a nice bar in lobby

was in room #117 across from laundry room and door was open

i ve never been to a hotel with free laundry

facilities great (gym, ability to do laundry, big fridge/freezer in room

it did have a clean laundry that was included along with a nice gym

laundry facilities a big plus

breakfast could have been better

very small pool. wish the breakfast was til 10 during the week.

very nice breakfast staff

the lids on top of the breakfast bar are heavy terrine lids & hard to lift for a senior or a person with a

pool size

the ice, laundry and vending machines were conveniently located

our room was right outside the elevator and laundry/ice room

the first day got a room near the elevator, and was also next to the laundry room so was super noisy and disturbed

soo so sweet the older gentleman with glasses white hair awesume very sweet he let me know where laundry room

also, i did not receive any cleaning room service throughout my five-day stay

the laundry machine is too old, i put a lot of coins and it s not working

laundry facilities friendly and helpful staff

our kids enjoyed the pool and gym

breakfast included was an amazing buffet

no security cameras in parking lot with all the burglaries at a all time high

there was not laundry detergent for sale

here anytime and the kids really enjoyed there self breakfast & all pool fitness room and on spot laundry

laundry was close, sorry

only issue was with finding a parking space

there was some sports thing going on with kids playing hockey in the hallways

no coffee in lobby, no newspapers,no laundry bags

bagged breakfast could improve.

we were disappointed the pool and hot tub were no in working order.

loud guests in the hallways and breakfast was spendy

1 washcloth and 2 towels for 3 people? pool not as large as in picture but very clean

i enjoyed the kitchen and the free laundry facility especially

it was a nice place and they give free laundry services.

i liked that they have a gym, laundry room and an area on the 1st floor where you can purchase snacks

the laundry facilities are especially useful

i love the fitness center and laundry room.

i really liked the kitchen set up

the rooms are modern, very clean, the staff is very friendly and helpful, the pool was amazing.

pool was clean, our room was clean & i loved that the hallways smelled really good

awesome breakfast in the morning as

my only complaint was that i booked the hotel because i thought that the pool was open

good location with a bunch of restaurants close by. very nice pool and the laundry helps a lot.

amazed at the array of facilities - laundry room, pool etc and the room itself was enormous with full kitchen

there were laundry rooms and multi purpose rooms, like laundry, etc

fitness center was well equipped and there was a guest laundry available on site

really good breakfast buffet, heated indoor pool, good quality small gym and laundry on site

the absence of wine glasses in the room, no extra pillows, laundry bag, luggage rack in the closet

was there during blizzard and staff was quick to clean sidewalks and parking lot

my gps didn t work in the lower parking lot

and the added bonus is the restaurant - mendenhall inn - that is right across the parking lot

gym was closed for repairs, although things like that happen, there was no warning of that until i

the laundry room didn t seem clean or well functioning

guest laundry washing machine doesn't work sometimes

no guest laundry facilities

good breakfast, clean beds, showers, everything about this place is great.

it had a line through the middle that made the kids not want to pay attention

i think hotels should offer free laundry.

is fantastic, staff is friendly, place is comfortable and clean, enjoyed the pool, has on site laundry

court laundry, wish the pool was opened, but even with covid they still keep you happy

laundry room, swimming pool and small shop

only feedback would be to get laundry facilities that take your debit card or have an atm and change machine

that was truly the only reason we booked your hotel was because it had a laundry facility and a pool

parking lot party, loud, thumping music at all hours right outside of our window

breakfast

lots of parking

the gym was well equipped

room was near the laundry room and i could hear the dryer beeping frequently

laundry room, gym, everything you

absolutely delighted with the free laundry

the free laundry facilities

also large laundry room free to use

it was very nice having the hot chocolate bar and the cookies in the lobby

the 24 hour coffee and tea bar in the front lobby was much

and we arrived back at the hotel after the pool had closed and the staff

parking is close to building

whirlpool tub was heavenly, i loved the mushroom decor throughout the hotel, and the scent of rose when

was an oven and iron box in the room, and laundry facility downstairs

there was a gym and laundry room

located right next to the high way and laundry room

air/heater was very old no gym not sure it was worth the price

breakfast could ve been better

access to the pool was a bit limited and the laundry costs was very high

there was a laundry room and tons of parking

the laundry facility was convenient and affordable

we were able to do our laundry and pack up the night before heading for home

the fact that there were laundry facilities and the big screen tv.

airport shuttle, great breakfast, large room, later checkout time

cleanliness..and excellent location. breakfast being included is always a plus!

shuttle needs to go into philly- rittenhouse square and this would make it perfect

mold in the shower and the pool and bar was closed.

we were in town for the taylor swift concert and staff was able to accommodate our early check in request so

share the ice machine and laundry with the hotel next door

airport shuttle works very well, esp

clean smoke outside room great staff and airport shuttle

next to a historic park celebrating the first colonial settlement of pa

i've stayed there several times for convenience of shuttle to airport

didn't enjoy the room service my ,was not clean for the two nights i didn't get breakfast,i call the for room

prompt room service. balcony was a nice touch.

room service came to my room an hour before checkout and started coming in my room when i herd the

the bar broke was thin enough/small enough to break the only shower i took

sports bar with very attentive staff

excellent shuttle service for laundry as well as to and from airport as well as the sister property on the

the front desk told us out of service the laundry area but there is no notification posting at the door

in but showed no care to quiet unruly families in the morning,safety doors did not lock broken laundry,filthy

laundry room was out of service

clean fresh room. pet friendly. very nice breakfast. laundry and gym. easy access to airport

laundry on cars to dry

left a small of laundry in the room, called 15 times and the 16th time i got a voicemail, no call back

rooms were very clean, wifi excellent, they have 2 ice machine locations,and laundry facilities just in case

laundry room

cleanliness and staff and minor things no laundry soap no microwave no refrig no coffeepotp

wi-fi wasn t enough to even allow the kids to play on tablets so we could shower, the site said laundry-no,

the laundry man with dreads was very rude

said had laundry facilities and it did not, the tub did not drain, cereal on the floor, nasty stuff on

10 mins from airport. 24 hour 24 seat shuttle. $50 parking for a week.

good location. late check out option.

great bar and restaurant, beautiful location

location, ease of parking, restaurant and bar on premises

very clean, relatively quiet, better than average comfort on bed, and very convenient with easy parking and

there is ample parking, with a nice restaurant as well as the college bookstore on site

was a great location to the athletic center/gym