the laundry man with dreads was very rude

said had laundry facilities and it did not, the tub did not drain, cereal on the floor, nasty stuff on

wi-fi wasn t enough to even allow the kids to play on tablets so we could shower, the site said laundry-no,

the pool was open

the pet-friendly policy was a surcharge of $75 which was a real surprise

rooms were very clean, wifi excellent, they have 2 ice machine locations,and laundry facilities just in case

curved shower rod caused water to soak floor when showering, laundry dryer didn

another one and was greeted at the door by a group of women/ telling me i could take them to the laundry man

left a small of laundry in the room, called 15 times and the 16th time i got a voicemail, no call back

cleanliness and staff and minor things no laundry soap no microwave no refrig no coffeepotp

in but showed no care to quiet unruly families in the morning,safety doors did not lock broken laundry,filthy

had to literally go down to laundry to get wash cloths and when i did i encountered a short, brown hair, older

excellent shuttle service for laundry as well as to and from airport as well as the sister property on the

laundry facilities are not complimentary and to limited one washer one dryer

having the laundry room vacant when i had to wash my clothes.

share the ice machine and laundry with the hotel next door

place was clean and comfortable and has a shuttle to and from the airport, perfect for an overnight layover

the shuttle to the airport was great...

free airport shuttle

i've stayed there several times for convenience of shuttle to airport

sports bar with very attentive staff

prompt room service. balcony was a nice touch.

didn't enjoy the room service my ,was not clean for the two nights i didn't get breakfast,i call the for room

room service came to my room an hour before checkout and started coming in my room when i herd the

the bar broke was thin enough/small enough to break the only shower i took

weren't a few more choices at breakfast, the fire pit didn't work, and the pool opened after open time

amazing free shuttle staffed by great drivers perfect if the airport is your destination in the early

the breakfast area was really crowded. the area where the food was located didn't seem clean.

the breakfast was great , many choices!

the shuttle drivers andrea was very friendly, great attitude

there was a laundry room and tons of parking

the fact that there were laundry facilities and the big screen tv.

access to the pool was a bit limited and the laundry costs was very high

we were able to do our laundry and pack up the night before heading for home

the laundry facility was convenient and affordable

the laundry room is very small and just 1 wash and 1 dryer

the guest laundry room was small considering the size of the hotel.

only one laundry room

laundry room was very disappointing that s sad it s too small it was stank and nasty i couldn

the sheets for the bed were not folded up, instead they were balled up inside a plastic laundry bag in the room

these items, since the only microwave in the entire hotel to use, is on the 3rd floor in the laundry room

the hotel doesn't even have a decent laundry room

super friendly staff at checkin and answered all our questions about laundry and food delivery.

best cookies in philly on room service menu. very helpful staff.

used room service. was quick, food hot, tasted good.

need to offer a coin machine since you have to pay for laundry

and hotel shuttle to airport on a snowy morning

room and lobby beautiful and comfy. shuttle to airport.

now granted, this is a pet-friendly hotel

bar or restaurant on the property would be a nice addition

no laundry on the facility if you needed to extend your stay..

host were very nice and keet all our needs they even let ke use the b/f area for the kids to eat its a good

little kids running at night

although the gym was wonderful but one of the devices became unfunctional

it's too bad guests have to pay for parking...but that's probably another issue.

friendly, free laundry facilities, general store in the lobby very convenient to add to room costs, and nicely

bed, pillows, small appliances available, full kitchen, free laundry, lots of ubereats choices, weekly housekeeping

i liked that they have a gym, laundry room and an area on the 1st floor where you can purchase snacks

it was a nice place and they give free laundry services.

the beds are great, love the kitchen! it was pretty clean. free laundry was awesome!

this guy from laundry had come up to pick up his work

we checked into room 228, laundry was on the fllor the bed was not made

was great, just the location of room wasn't , especially it being across from laundry room

when we requested new towels upon our return (after 5:00 pe were told that the laundry was in the dryer

room was directly across from laundry room and it was a little noisy in the morning

water cold or keep some snacks is a big inconvenience these days; especially because there is no room service

location, ease of parking, restaurant and bar on premises

parking lot is in sore need of electrical charging stations

location, ease of parking, restaurant and bar on premises

drinks at the bar were very good

self-serve laundry

police and informed them, and they started looking at other places and eventually found it in a laundry room

had laundry and breakfast service but cut it out, which makes a formerly convient stay

old drug paraphernalia by the night stand and missing the iron, blow dryer and the laundry facilitys were

laundry room has a fully stocked vending machine close by

the breakfast cleanliness of room and small kitchen the location was great nice and quiet and laundry facilities

is spotlessly clean and all the stuff are very helpful, they have a laundry room

pool was nice

pool and fitness center was open even during the pandemic that was a nice plus

the staff were courteous and willing to help (front desk, housekeepers, kitchen staff)

the shuttle bus driver and the young lady working at the desk recommended seeing the city

free shuttle is really handy

employee at the front desk was wonderful and our shuttle driver was excellent as well

check in one of the receptionists was busy congregating with friends while the other worked, the gym was so

that the pool was close

lacked room clock, luggage rack, laundry bag

nice staff. perfect location with a 24/7 airport shuttle. very comfortable room.

had to pay for car park and we only wanted cereals and milk for kids and that was extra

they don't have a free breakfast

got early check in and an upgrade from king bed to two double beds

the pool and laundry was shut down. but overall good experience

my order is in for two washcloths but they are backed up and doing laundry

they had some many kids in here running around messing up the pool and hot tub

that there was a kids menu at the restaurant

the gym

liked there was a spa on site just didn't get a chance to utilize it

breakfast

the bed and bedding were great. loved the golf course view from the outside patio.

close to philly. free parking

i did not like that there is no breakfast?

one of the housekeeping staff indicated the laundry was underneath our room & it may be the fabric softening

location, breakfast, wifi,

friendly staff. nice rooms. the kids loved the pool. the breakfast was okay.

very clean, security personel on duty, great breakfast, beautiful indoor pool spacious rooms, plenty of parking

brilliant free parking close to everything nice heated indoor swimming pool

excellent breakfast, warm pool, quiet and clean rooms, allergy sensitive

and parking were convenient and safe

didn t like how i was told the pool closes at 11 and inside the pool area on the wall it says 11-12am adult

no outdoor pool they have an indoor pool

has a free parking lot.

staff at front desk and at the bar were friendly and excellent service.

i love the bar and lounge area. the food was delicious.

restaurant prices are a bit high. shuttle to events would be appreciated

they also have a free bevvy machine for flavored sparkling water, which my kids appreciated during a heat wave

they also have a free bevvy machine for flavored sparkling water, which my kids appreciated during a heat wave

high ceilings were a bonus, good breakfast with hot items available, refrigerator and microwave in room, shower

i saw a parking lot that was about 50% empty

staff was super friendly!! tv in breakfast area and large selection of items.

furnishings are fabulous, as is included breakfast

pool was very small for a group of kids.

the laundry room was convenient

should be explained more about things in the hotel that guess can use and floor tht it's on ex: laundry facility

very convenient location when visiting my college kids at upenn

my kids were bummed

really enjoy our stay , the rooms are wonderful, loved the kitchen area, we will definitely be back

no bag to put dirty laundry in

that they had a lot of spots for my dog to go to bathroom. that they had laundryroom

minutes from my sisters house after christmas dinner, and it was pet friendly

parking was easy

the cost. and parking was a bit tight because there are several hotels together.

rooms were dirty and smelled off dirty laundry and dogs

lobby wasn't that clean or laundry room

i liked the fact that i had a full kitchen (refrigerator & microwave with sink) in my room.

the curtains so very hard to get a toddler to sleep at night when they can see light due to the parking lots

breakfast was nice start to mornings especially with a toddler

i liked the amenities- they offer a breakfast buffet, pool, laundry services and a gym

the one laundry facility seemed wonky, i skipped using it as there was someone else trying to use the one

if advised of all services ie laundry

it was very clean and had a restaurant inside along with a bar and pool table.

the eggs at breakfast.

no laundry room and valet parking only

i would have liked a robe in the room rather than on demand, and i would have liked a plastic laundry bag,

room service was fast and food was good

the size of the bed and close at 10 pm the room service

room service was not at par from service perspective - took 20minutes to get through and the person

business center,laundry facilities

laundry facilities on premises. great gym and pool staff was amazing

clean towels, clean sheets and regularly cleaned dishes (and laundry if requested)

gym

we really enjoyed the fact that hotel is pet friendly

most of the staff was kind with him and pet him a lot

both times i ordered room service it was delivered without silverware

perfect location for family visiting kids studying in upenn or drexel, a vibrant,bustling and walkable neighborhood

have had room service a couple of times, and loved both meals

used the gym a few mornings and it was well equipped

atmosphere and service at the library bar, the bar outside lavroix, and, of course, lacroix itself

the valet, bellman, front desk, steward, bartender and spa attendant were all professional, engaging, helpful

the spa is also spectacular

the spa messed up the facial requested.

room was large and comfortable and the ac actually worked. room service breakfast was perfect.

continetental breakfast was the same every day (m-f)

i thought the 14 dollar price for the breakfast was very high.

location, breakfast and privacy

clean and very nice breakfast!!

continental breakfast was nice with multiple options

little boutique hotel, personable staff, complimentary wine and cheese and continental breakfast in the morning

the room was perfect-elegantly furnishing with a fireplace, the bed was very comfortable, and the linen quality

great having a full bar on site that was loads of

there's a great bar attached to the hotel and the bartenders are excellent

we were told about the speakeasy bar but couldn t get a table for 6 when we tried so sadly couldn t try it

the hotel had self laundry room the lobby is very nice staff are very friendly and helpfull, especially stephen

gym & laundry facilities excellent.

also has coin-operated laundry room

i was also told to reuse my wash cloth and towels to save down on laundry

we were given a room on the same floor as the gym and laundry room

super location, clean, quiet, laundry.

room at low level next to laundry, noizy fridge,

gym not functioning and laundry difficult.

laundry is complimentary

laundry room washers and dryers didn t

also no coin laundry in the hotel, but there is one nearby

nothing, everything was perfect. laundry for guests might be good, but it's optional)

friendly staff, cute room, great gym - junior the manager of the connected parking garage was so

4 night stay with room serviced only once after multiple call attempts to have service

i m not a gym person, but went to the gym anyway

has this hotel heard of laundry softener

bar area is super and the turkey club was

were dirty, pool was green and closed so my kids couldn't swim (part of the reason we booked this hotel), and

gym was very nice bonus. the coffee and apple cider in lobby was also very nice.

stayed at sofitel for our first getaway from the kids

the convienance!!!!!! of having the bar & restaurant... great

cool vibe. accommodating and friendly staff. great view. tasty room service.

like that the gym was on the same floor; also it was quiet

the room was very basic. no room bar like it was advertised.

awesome happy hour beautiful breakfast

very cool hotel. the pool and the bar are stand out!

the swimming pool and car seevice

not have breakfast, but the gratis coffee was delicious

very cool hotel. the pool and the bar are stand out!

top draw large crowds on friday and saturday nights leading to lines for the elevators and the bar being completely

i wish there was a microwave to warm up my food and a coin machine to do laundry but other then that, awesome

friendly staff. good facilities including laundry.

they had a swimming pool, a laundry room, and a gym

advertise a laundry facility but only have one washer and dryer for the whole building and never have quarters

franklin at the art bar was very nice and fun to talk to

free laundry room was a bonus too

we had the ability to do laundry, which was amazing

liked extras laundry,iced water,cofee,drinks in loby

so convient, we were on a 2 week vacation around the wast coast and was going to try to find a laundry mate but

laundry facilities and detergent were free

around 12 on saturday and was very happy to get into my room (thank you) but there were piles of laundry all up

we were asked to schedule an fixed time at check in for everyday room service but they never kept the time and

the fact that it was pet friendly super

anniversary and they upgraded us to a suite plus complimentary drinks and breakfast buffet

i did not get a chance to eat breakfast

the laundry is not working

i was also allowed a late check out, which was appreciated

excellent breakfast!

the noise level of the bar or restaurant music was very annoying and it continued until 10:45 pm

the staff was great, good breakfast and the bar and restaurant staff was great

the apartment had every necessity for living & working in philly for a week - kitchen, laundry, desk, etc

very spacious and came with a washer and dryer so you could do laundry.

great location, roomy accommodation with modern kitchen and full laundry

very roomy and comfortable with a small kitchen and living area and a washer and dryer

fast, free wifi

for the type of room and brand, wifi should be free.

room service, during my 1 week stay at the hotel they only clean the room once, the reason they are

the gym is nicely equipped and the pool is nice

a few things that came up from under the sheets/mattress that were from previous guests (rose petals/wrappers)

maybe offer a discount to those staying to the spa

even has a guest laundry

breakfast was very good. nice laundry facility. great location downtown.

it comes with guest laundry and a nice gym

liked the full kitchen, the beds were very comfortable, the hotel was very clean, the location is great, the

we also enjoyed the breakfast each morning

i appreciated the laundry facilities because we needed to do laundry

laundry available if needed

you’re a family with young kids, it’s not the calmest location

perfect location! the outside pool is the main reason we chose this hotel (for the kids).

very nice staff, clean rooms, good breakfast is always great when traveling with little kids

were scratchy and light, seems like their sharing supplies and laundry with marriott facilities across the board

there was no room service and the restaurant was not open for take out. no spa services either.

we had to wait 3 hours before the kids ‘bed’ (sofa) was made

the spa could be updated.

breakfast was good and i do recommend to try the burger

one of the towels was so worth it had a piece missing, there was just one cup for coffee, no laundry bag, no

was nothing to comment except that there were no laundry facilities at the hotel

just had a minor quibble with the lighting in the room and that we did not get the room service we requested

super clean, spacious, with a restaurant and rooftop bar on site.

we also didn’t like getting woken up every morning by screaming kids before 8am

noises from outside, probably from the laundry room.

i used the laundry room services, which was such a nice feature to offer

loved having a coin laundry on my floor, made it so easy to wash everything

location, rooftop pool. thoughtful details (roomservice, laundry room). very friendly staff.

clean and spacious. good location. laundry facilities useful

excellent location. useful laundry facilities. helpful staff. amazing security system.

delivered to room in a laundry bag

there was no ice machine , the only plus was the guest laundry room was very nice

the gym was great, there was a coin-op laundry room in the basement, and the overall experience was comfortable

kitchenette, the laundry in the lower lobby was so convenient, comfortable bed, nice towels

started again at 1 am and woke the entire family up and no one could sleep, including my 2 kids

no service for the logage, very hard when you have 2 little kids

the bed was comfortable. the wifi was lousy first 2 days.

saturday night the bar was overcrowded with 1 bartender only, so we could not get our 2 sangria's that we received

coffee in the morning is not good. restaurant is fair to below average. bar staff miserable.

of free wifi & self laundry

opted to be 'green' by not having any laundry / cleaning while there

on the shower curtain, towels left outside the laundry chute, holes in the wall in the hallway, door was hard

i hope this comment will help the hotel carefully monitor the laundry better

the gym was full of wet kids playing around, the parking valet is too expensive!

so pet friendly! nicest staff. great stay! thank you!

the lobby bar feels like a kiosk.

pet friendly. free illy coffee. nice staff

had to pay for wifi where at most hotels in the area it's free

gym was small

the basics you'd need for a comfortable stay there (living room, bedroom, full kitchen, bathroom, laundry

make this apartment hotel, with a full kitchen, laundry in apt

great to have private laundry facilities

things like laundry detergent, soap, wine bottle opener, salt & pepper, trash bags, could be left in the room

would also have expected some way to buy/get laundry powder given the unti has a washer/dryer, and for my keys

arrival the halls were littered with laundry bags on both sides of the halls our bathroom toilet whistles when

one of the robes was missing, no laundry bag even on the second day

and comfortable, good beds and laundry

three out of four dryers out of order in the laundry

there was no microwave in the room, i had to go to the hotel laundry room to use the microwave

no free bottled h2o or laundry bag

the staff were amazing from the front desk to the bar and breakfast team, everyone was warm, welcoming, and

gym was nice

the lobby, bar and restaurant area have a very hip vibe, they are comfortable and interesting spaces

was self-service, valet did not take our full-size suv, free wifi only with hilton login

is no business center, it is actually a fedex, where you have to pay for everything and no guest laundry

it would have been nice to have a mini bar in the room.

the plugs for wifi are gone

the room was beautiful, the spa and services were wonderful, and the staff was excellent.

great room with a lovely view and the gym is amazing

loved having access to laundry machines

staff, clean hotel in old bank building, cool gym in old bank vault

i really enjoyed working out in the gym which has an actual bank vault inside

a trader joe s, right by reading terminal market and great museums, lovely welcoming staff, early check in

a list of area restaurants, directions to hotel gym, etc; would have been nice