couldn t enjoy some relaxation time at the pool as a very large group of school children were running around

nice pool

was no wifi in our room, hot water in shower did not work, couldn t close the door of the room properly

definitely need updating & zipline ends to early in the day also wifi is very sketchy & sevice is extremely

there is a small swimming pool on site and activities available such as zip lining

also, we asked if we could do the laundry, and it was done for us (with payment) the same day

shower was cold, the wifi weak, there was a kitchenette without a sink, and a few things didn't work properly

nice staff, facilities, pool, views, kitchen (but no microwave), environment, ...

the kitchen and bathroom were both in excellent condition, which made the stay comfortable and

we extended one night in one of the bungalows by the pool

kids safety when wondering around kids club and teens club

the spa was also affordable and they were good at there job

pools are nice, as are the grounds

everyone does an exceptional job, the house cleaners are amazing, the bar tenders are amazing , just everyone

was little bit off but i think kids not need it

bar made very good drinks, shakes, etc

everythinkings so nice, breakfast was awesome

property is modern clean with free secure parking and lovely staff

location, friendly staff, amazing on-site restaurant | bar highly recommend this hotel

the parking is indoors

the perfumed laundry soap and no heaters

staff was wonderful they just need to buy some electric heaters and change there laundry soap!

hotel was not full) & the laundry was way overpriced

breakfast buffet was very good. add pastries to make it better.

our kids loved the upstairs loft providing some privacy for my wife and i

someone charged room service to our room when we were out

no pool.

breakfast was fresh, filling, and provided a great variety

hotel with a breathtaking view at sunset, comfortable and elegant large room, nice hot tub, juice bar and yoga

loved the craft beer bar and watching the wildlife from the restaurant balcony

was very helpful with trying to figure out my shuttle and helped make phone calls

the wifi was fast and they offered a large beautiful breakfast every morning, which was included in the price

the included breakfast was great- there were 3 different options

the bus station, booked our tours and when we had to catch the bus at 04:00 he gave us a takeaway breakfast pack

the wifi was fast and they offered a large beautiful breakfast every morning, which was included in the

no wifi at the room only long. breakfast is not reach no elivator

wifi can be better. rooms are dated.

everything was just awesome . the orange juice the jam and, the whole breakfast was great

i think the bar - which has a stunning location - should offer happy hour prices for drinks to draw

two for one cocktails in the bar for happy hour

they took care of our laundry and helped book all our activities

we used laundry service, which was very good and compared to other places relatively cheap

offered a laundry service which was great

fabulous freshly cooked breakfast every morning, with the pancakes a firm favourite

we enjoyed our breakfast every day and the surrounding area

wifi is really bad, no connection, the laundry is very expensive

location and facilities are good. there's a small gym and nice trails to explore.

the window in the upper area in our suite did not have a curtain and the wind the parking lot light entered

no in-room wifi, you have to take a shuttle to a common area for wifi.

modern, great gym, helpful and friendly staff

since we traveled in la fortuna before coming here they also helped with quick laundry, dried and folded for

owners - they allowed for a late check-in in the middle of the night after my flight, very quick laundry service

personalized services (5/5): marta's assistance with laundry services at a nominal fee showcases the hotel's

breakfast was excellent

quiet location just above busy centre. parking at door, very rare in monteverde

were so kind, the tour activities were great, the lodge itself and the views were beautiful, the breakfast was

breakfast buffet had fruit, eggs, meat, and was very good

good breakfast and dinner, view from room

was great reception and aaron manning breakfast tables were super customer oriented

were great, the lodge itself and the views were beautiful, the breakfast was great, the spa was wonderful, and

and to top it all off, the laundry is extremely expensive (example: 1 sock = $1, 1 sweatshirt = $6, 1 tshirt

other then that: beautiful location, easy day trip handling, expensive laundry, food outside the compound

the laundry service was good and efficient but a little on the expensive side

breakfast was very enjoyable and there was lots to see and do in the vicinity of the lodge

very good breakfast with excellent coffee

the rooms are distant and uphill from the parking.

a little bit undermaintained (our shower head was broken and not all lights were working) also wifi was not

rooms are big, amazing views, good breakfast, good wifi

only complaint was that the wifi was not working in our room the first day of our stay

the first breakfast was too light jaja but the second one made it up !

our host is very nice and informative, helps us with laundry for only$9

the room was always clean and they helped a lot with laundry services

easy laundry service

staff were all excellent and helped with tours, transfers and laundry

laundry service was available for a very reasonable fee, which meant we were able to get clean

i thought the cost for laundry was a little high at $5 per kilo.

everything including booking activities, transport, recommending great places to eat and even laundry

the owner makes breakfast every day freshly for you at the time you like

milk to be provided with the breakfast so no need to ask for it every day

such a good price for simple and spacious rooms with nice breakfast and exceptionally nice and friendly hosts

jose did some laundry for us overnight which was appreciated

both wifi are breakfast were of a good standard

parking a little tight.

good breakfast, friendly

wasn't good, wifi signal was terrible, and the staff struggled to provide useful, helpful

excellent homemade breakfast and a kind, helpful staff

no bar or restaurant

everything was perfect. very friendly staff. excellent breakfast.

good location and easy access/parking

wifi was poor in the room

they have free parking and an extra service for laundry that was very useful

the complementary breakfast was a real meal made fresh

breakfast was homemade, with different options to choose from

breakfast could be tastier

my kids loved exploring the garden which was relaxing for me because they had something to do that

very good service and breakfast

the resort itself is in the heart of a beautiful forest and we enjoyed the place, the pool and the jacuzzi

the swimming pool is sparkling and very clean indeed

nice vegan breakfast

the staff is extremely helpful, they arranged our rafting tour and later allowed us a late check out so we

only suggestion is a self-serve laundry

the food - for dinner and breakfast - was amazing

good breakfast - restaurant mostly good

hideaway location , high quality guides , great reception team. breakfast superb.

fireplace in the casitas - very nice for kids even when they'

also, the wifi signal is great everywhere in the hotel

breakfast was so delicious and

breakfast and evening were delicious

we were able to have dinner late in the evening even though the kitchen was already closing

a small true paradise with comfortable newly renovated cabins and great common areas (even a pool)

the place needs room service

the breakfast was simple but yummy and it was included

breakfast was perfect

wifi was almost like we didn't have it

location was right next to the arenal waterfall. breakfast as decent, wifi in the room was good.

good laundry service for 2000 colones per dry kilo

wifi doesn t work

front desk clerk was very rude, the wifi did not work in my room (and i tried many ways to make it work), the

good and fast wifi

the breakfast was great, they give you 3 options

they also helped with tours and also laundry

pool area nice (when not full of screeching kids), possible to see lizards and humming birds all around and

grounds are pristine and the pool area and bar are fantastic

we really enjoyed the pool and hot spas

telephone in room for room service or in case of emergency