laundry service works great: drop off in the morning and it is ready in the afternoon

laundry service was available for a very reasonable fee, which meant we were able to get clean

their laundry service was fast and affordable as well

easy laundry service

the room was always clean and they helped a lot with laundry services

i thought the cost for laundry was a little high at $5 per kilo.

everything including booking activities, transport, recommending great places to eat and even laundry

such a good price for simple and spacious rooms with nice breakfast and exceptionally nice and friendly hosts

it's a decent location with parking on site, although it can be a bit of a tight squeeze if there are more cars

and the included breakfast was really good

had to change our room which had an amazing view as we didn't have any wifi connection to a room with a no view

there is free parking area

pet friendly, super amigables

wifi was poor.

breakfast was nice; happy hour was great

other then that: beautiful location, easy day trip handling, expensive laundry, food outside the compound

the laundry service was good and efficient but a little on the expensive side

and to top it all off, the laundry is extremely expensive (example: 1 sock = $1, 1 sweatshirt = $6, 1 tshirt

location - walking distance to the center of the town; good wifi; limited assortment but tasty

we found the meatless breakfast hearty and very satisfying

jose did some laundry for us overnight which was appreciated

weak wifi

wood buildings, landscaping/gardens, great breakfast, nice staff, convenient location, quiet, comfortable

parking was very limited and tricky

great organization - good breakfast - nice garden - good view/ nice terraces on level 1 - easy parking in front

were so kind, the tour activities were great, the lodge itself and the views were beautiful, the breakfast was

was great reception and aaron manning breakfast tables were super customer oriented

set up a hillside no wardrobe space no casual lighting no seats in room no bar facility etc

were great, the lodge itself and the views were beautiful, the breakfast was great, the spa was wonderful, and

basic breakfast

we had to eat in the bar which was fine but there were only 3 tables available so if you hadn't booked the

no bar or restaurant

room,good breakfast, most friendly and helpful staff, nice bathrom a d shower, good location, parking, a d

landscaping and breakfast

everything was perfect. very friendly staff. excellent breakfast.

since we traveled in la fortuna before coming here they also helped with quick laundry, dried and folded for

owners - they allowed for a late check-in in the middle of the night after my flight, very quick laundry service

personalized services (5/5): marta's assistance with laundry services at a nominal fee showcases the hotel's

breakfast each morning was tasty, & the 6:30 or 9 serving time was appreciated by different members

the location, great value for money, breakfast and the warm welcome of martha

they took care of our laundry and helped book all our activities

offered a laundry service which was great

we used laundry service, which was very good and compared to other places relatively cheap

wonderful owners and staff. the best breakfast ever. lots of birding.great stay.

super friendly staff, nice place. great breakfast. we enjoyed our stay.

wifi is really bad, no connection, the laundry is very expensive

wish the weather had been a bit warmer for us to use the pool, but the bartender there made us some beautiful

including a swimming pool, tennis court, two restaurants, fitness center, mini soccer field for kids, a small

including a swimming pool, tennis court, two restaurants, fitness center, mini soccer field for kids, a small

pool too small and packed with kids

no wifi at the room only long. breakfast is not reach no elivator

large well kept ground with a nice view at sunset. room dated but clean. easy parking.

owner how walks around all day was not following covid protocol. not even in the kitchen.

wifi can be better. rooms are dated.

we loved the bar and watching the euphonia nesting near the breakfast balcony!!

they have free parking and an extra service for laundry that was very useful

very friendly staff, nice rooms, good breakfast

they have free parking and an extra service for laundry that was very useful

staff was so kind, the garden was beautiful, and the breakfast was delicious

breakfast was good, room is nice, albeit without ac. for monteverde good in terms of pricing.

was very helpful with trying to figure out my shuttle and helped make phone calls

the breakfast is also amazing but the best is the host alexis

the breakfast, especially the coffee was delicious

he was very friendly and had a delightful breakfast for me ready for my early departure

the bus station, booked our tours and when we had to catch the bus at 04:00 he gave us a takeaway breakfast pack

to top it all off, we even had the incredible experience of sharing breakfast with some curious monkeys

no pool.

the breakfast was very nice but let down by very slack service, ( the only bit that let the belmar down

many stairs to get to room, no pool

wifi could ve been a little bit better.

staff was wonderful they just need to buy some electric heaters and change there laundry soap!

the perfumed laundry soap and no heaters

hotel was not full) & the laundry was way overpriced

(anywhere at your room or at the bar were you could sit (dry) outside would be a big plus)

breakfast is huge and great

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

they also do laundry service which is necessary when hiking the volcanos and forests

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

laundry service

the pool was dirty and very small more of a plunge pool, but was good enough for our kids

basic breakfast and restaurant

the breakfast is only one plate per person which is a bit scarce, coffee or juice can t do both

parking was less than ideal as well

the room (bedsheets, bathroom etc.) wasn't properly cleaned, wifi very poor

limited wifi area only in the lobby

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry is done by each item rather than weight - so not great for large amounts of washing

laundry

the food is tasty and varied and there is an excellent laundry service

wifi signal was weak in our room. reception area had great signal though.

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

wifi was poor so difficult to stay connected to email

the wifi was also a little slow (it was difficult to facetime with my kids

our kids felt at home, and had a great time at the pool surrounded by howler monkeys, leguans etc

the restaurant made a wonderful breakfast, fresh, not buffet, and in the evenings a very nice dinner

great location with beautiful views. very helpful staff. excellent breakfast options.

location was right next to the arenal waterfall. breakfast as decent, wifi in the room was good.

the breakfast had many healthy options and was abundant

the place needs room service

liked the valet parking system and the wrist key for room entry

the shangri la garden was great, peaceful and quiet away from the kids screaming

wifi is amazing, i was able to work on this wifi easily

there was a gym which was a bonus

resort is the place to stay, we ve spend almost the whole day there, an exclusive area with a bar for the

beautiful location, great swimming pool, excellent staff.

was no wifi in our room, hot water in shower did not work, couldn t close the door of the room properly

nice pool

definitely need updating & zipline ends to early in the day also wifi is very sketchy & sevice is extremely

couldn t enjoy some relaxation time at the pool as a very large group of school children were running around

) as our kids get motion sick, so this broke up the windy road

breakfast was also good with eggs, coffee and juice

we had breakfast and dinner at the hotel

breakfast was not included but wasn t expensive and quite good in the restaurant

breakfast and dinner were very good. staff were friendly and accommodating.

the wifi in the room could work better.

there is a nice pool and jacuzzi to relax, a exeptional breakfast and some nice hikes in the direct environnement

the hotel facilities include excellent wifi throughout the property and grounds, a large restaurant, bar, nature

room service was quick and really affordable

very good spa service and better priced than other places in the area

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

kids loved the jacuzzi in the room

the thermal pools are fairly small, their were enough that we had the a pool to ourselves the majority of the

i would prefer if breakfast was served until 10:30 so kids can sleep in a bit and please add diet cola to the

the hike i called the hotel and they said there was no way for them to come get me, i had no wifi for an uber

excellent coffee and breakfast. kids would love the pool

the pool was clean and breakfast was great

excellent coffee and breakfast. kids would love the pool

the pool is a delight for both children and adults

the breakfast was perfect, the host had great info and i loved the room and view

also, we asked if we could do the laundry, and it was done for us (with payment) the same day

staff is very helpful, swimming pool is awesome and breathtaking view

the kitchen and bathroom were both in excellent condition, which made the stay comfortable and

shower was cold, the wifi weak, there was a kitchenette without a sink, and a few things didn't work properly

nice staff, facilities, pool, views, kitchen (but no microwave), environment, ...

good laundry service for 2000 colones per dry kilo

the breakfast was good with different kind of options

surrounding, pool, restaurant

good and fast wifi

excellent tropical feel, great breakfast, good location

they also helped with tours and also laundry

lots of parking for cars

loved the grounds, pool, people who worked there, room, excellent food and room service!

pool and spa areas were great!

of screaming kids running around asked about a transfer of 3km and was quoted $10usd for a taxi

price too high for what we expected. no accessible laundry facility.

great anf helpful staff. good breakfast.

they had heated pools/spa which was nice

breakfast, friendly staff, parking place, nice view to arenal volcano

loved the convenience of everything close, safe, the pools

would appreciate some sort of laundry line in the bathroom or on patio to dry swimsuits

will definitely come back again, hoping there's laundry services in the future

small things like no welcome drinks, if you want laundry service you have to take it and collect it yourself,

the laundry was expensive

laundry facilities

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

swimming pool and the furniture was a bit outdated

if i had stayed longer, having a kitchen with amenities like a microwave and a larger refrigerator would have

access and parking is great

the wifi was good