everything including booking activities, transport, recommending great places to eat and even laundry

i thought the cost for laundry was a little high at $5 per kilo.

milk to be provided with the breakfast so no need to ask for it every day

the owner makes breakfast every day freshly for you at the time you like

the breakfast was good, and the host was super nice and helpful

laundry service was available for a very reasonable fee, which meant we were able to get clean

shower, great breakfast choices, awesome help with tour booking and shuttle services, overnight laundry service

staff were incredibly friendly and helpful with booking tours, leaving luggage, laundry

our host is very nice and informative, helps us with laundry for only$9

staff were all excellent and helped with tours, transfers and laundry

they have free parking and an extra service for laundry that was very useful

have a little restaurant/bar and parking right in front

breakfast was homemade, with different options to choose from

grounds, spotlessly clean, spacious room (chalet), comfortable beds, good breakfast, 2 friendly cats, helpful

access and parking were easy

jose did some laundry for us overnight which was appreciated

came in late and there was still (monitored) parking

cozy location, staff was very helpful with booking tours, great breakfast, overall lovely stay

breakfast was tasty

hotel is great - we are so glad we stayed here - the staff were lovely - hospitality is amazing, breakfast was

friendly helpful staff. breakfast was good. hot shower. etc.

we had to eat in the bar which was fine but there were only 3 tables available so if you hadn't booked the

room,good breakfast, most friendly and helpful staff, nice bathrom a d shower, good location, parking, a d unique

landscaping and breakfast

wifi was poor in the room

reception, bar and restaurant staff

wifi worked top as well

first we walked on parking lot and than little bit around the hotel

only complaint was that the wifi was not working in our room the first day of our stay

breakfast was great, cleaning and location

and to top it all off, the laundry is extremely expensive (example: 1 sock = $1, 1 sweatshirt = $6, 1 tshirt

other then that: beautiful location, easy day trip handling, expensive laundry, food outside the compound

the laundry service was good and efficient but a little on the expensive side

nice place to stay cool staff easy parking

tv and wifi provided

were great, the lodge itself and the views were beautiful, the breakfast was great, the spa was wonderful, and

set up a hillside no wardrobe space no casual lighting no seats in room no bar facility etc

was great reception and aaron manning breakfast tables were super customer oriented

basic breakfast

good breakfast and dinner, view from room

since we traveled in la fortuna before coming here they also helped with quick laundry, dried and folded for

owners - they allowed for a late check-in in the middle of the night after my flight, very quick laundry service

personalized services (5/5): marta's assistance with laundry services at a nominal fee showcases the hotel's

the hotel is new and very good value for money including a very good free breakfast of either tipico, pancakes

i liked the kettle & fresh water on the room floor & breakfast was delicious

offered a laundry service which was great

they took care of our laundry and helped book all our activities

we used laundry service, which was very good and compared to other places relatively cheap

we enjoyed our breakfast every day and the surrounding area

great wifi connection, the best one so far in our trip

wifi is really bad, no connection, the laundry is very expensive

especially for kids

staff was not polite and they had a policy that we were informed only at checkin, that if the kids made noise

the wifi could have been better (also some work purpose here)

convenient with a car, parking near the room

everything was just awesome . the orange juice the jam and, the whole breakfast was great

the sunsets from the cabin bar down to the coast were absolutely amazing

no wifi in room

large well kept ground with a nice view at sunset. room dated but clean. easy parking.

breakfast not buffet style anymore.

was very helpful with trying to figure out my shuttle and helped make phone calls

the breakfast is also amazing but the best is the host alexis

the breakfast, especially the coffee was delicious

he was very friendly and had a delightful breakfast for me ready for my early departure

the bus station, booked our tours and when we had to catch the bus at 04:00 he gave us a takeaway breakfast pack

to top it all off, we even had the incredible experience of sharing breakfast with some curious monkeys

no pool.

the breakfast was very nice but let down by very slack service, ( the only bit that let the belmar down

many stairs to get to room, no pool

wifi could ve been a little bit better.

staff was wonderful they just need to buy some electric heaters and change there laundry soap!

the perfumed laundry soap and no heaters

hotel was not full) & the laundry was way overpriced

(anywhere at your room or at the bar were you could sit (dry) outside would be a big plus)

breakfast is huge and great

staff was not very accommodating, no tours could be organized (due to low season), laundry took very long and

they also do laundry service which is necessary when hiking the volcanos and forests

any clothing that gets wet, however for the value it is excellent and you can lay a small fee for laundry service

laundry service

the pool was dirty and very small more of a plunge pool, but was good enough for our kids

basic breakfast and restaurant

the breakfast is only one plate per person which is a bit scarce, coffee or juice can t do both

parking was less than ideal as well

the room (bedsheets, bathroom etc.) wasn't properly cleaned, wifi very poor

limited wifi area only in the lobby

had an issue with getting my laundry done and it was not done on time and they still charged me and did not say

laundry is done by each item rather than weight - so not great for large amounts of washing

laundry

the food is tasty and varied and there is an excellent laundry service

wifi signal was weak in our room. reception area had great signal though.

our laundry was not returned and we had to ask for it

just use the laundry service that the hotel offers

wifi was poor so difficult to stay connected to email

the wifi was also a little slow (it was difficult to facetime with my kids

our kids felt at home, and had a great time at the pool surrounded by howler monkeys, leguans etc

breakfast was not included but wasn t expensive and quite good in the restaurant

kids shared a bunk bed

wish we could have used the pool, but the weather didn't permit

breakfast was also good with eggs, coffee and juice

included breakfast was a pleasant surprise

great location with beautiful views. very helpful staff. excellent breakfast options.

the breakfast was good and we enjoyed the private trekking in the

safe and clean, with an amazing breakfast

the restaurant made a wonderful breakfast, fresh, not buffet, and in the evenings a very nice dinner

the breakfast had many healthy options and was abundant

pool was refreshing although it had steps to walk into and out of the pool there was no hand rail

very friendly and great breakfast for the price you pay. defiantly would go back.

excellent coffee and breakfast. kids would love the pool

breakfast is homemade and very good

the breakfast is great the town is so nice quiet. the owner his wife are so nice

there was a gym which was a bonus

are comfortable and attention to detail, everyone gets a robe to wear to the hot springs (even kids), world

huge first floor suite with excellent air con and wifi.

also not much to do if you don't want the hot springs or gym

water shoes), excellent and free breakfast buffet, comfortable and quiet room, hot shower, strong wifi

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

room also with the view, the helpful staff, the room facilities, the breakfasts, the hot springs pools in the

we loved the breakfast, the hot tub in the room, and the hot springs on site

ample free parking

night room service was the only downside

good buffet breakfast, although not many options for bakery items (e

each morning we ate an absolutely abundant and delicious breakfast with arenal watching over us

privacy of our room, the pool, how well the property is maintained

was good, pools were perfect and very clean staff was super friendly and were great with our kids, kids did not

wifi was a little slow and spotty at times in our room

was no wifi in our room, hot water in shower did not work, couldn t close the door of the room properly

wifi does not work

couldn t enjoy some relaxation time at the pool as a very large group of school children were running around

definitely need updating & zipline ends to early in the day also wifi is very sketchy & sevice is extremely

restaurant really tasty, zip lining over the waterfalls fabulous, area around beautiful, lovely pool

good laundry service for 2000 colones per dry kilo

location, swimming pool, food - all excellent

breakfast was good with multiple options

good wifi

the restaurant had excellent tico breakfast, we had supper there also and felt it was a good value

also, we asked if we could do the laundry, and it was done for us (with payment) the same day

we loved the beautiful views, butterflies, pool - and the delicious breakfast.

no room service or help to clean up the great number of branches falling down all the time

staff is very helpful, swimming pool is awesome and breathtaking view

shower was cold, the wifi weak, there was a kitchenette without a sink, and a few things didn't work properly

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

beautiful property and really good breakfast

hotel, clean and spacious rooms, lovely grounds and great view of volcano breakfast was great as

a few screaming kids next door.

we could sometimes hear the train. rooms were small but yet cozy. not much room for parking.

they also helped with tours and also laundry

close to the waterfall, staff was very accommodating, prices were good, have security, onsite parking, wifi

wifi is only available from the balcony...

pool and hot tubs were magnificent

is a luxury stay with a super swimming pool and several volcanic water hot tubs to relax in

will definitely come back again, hoping there's laundry services in the future

when we were on our patio we had a view of laundry bags and garbage

small things like no welcome drinks, if you want laundry service you have to take it and collect it yourself,

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

the laundry was expensive

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

there were some bleach stains on our clothes after laundry we had done in house

laundry was a dollar an item so we went into town to find service

t ask them to do your laundry

the hotel also offered to do our laundry for free, which is pretty unheard of

price too high for what we expected. no accessible laundry facility.

bar at the pool / no option to get coffee/tea etc during the day; a bit dated; sometimes tricky to

it's a very nice place, excellent location, wonderful views, nice pool area, very clean, well maintained, huge

there s two jacuzzi pools and a pool

clean spacious room, very nice pool area with restaurant and bar