the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

the pool was sparkling clean and heated

this place is impeccably clean, breakfast is fresh, and the staff is friendly and always available to help

wifi wasn't useable on our unit. we had to go to office to use.

wifi was poor and kept dropping my phone constantly

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

great host great location free breakfast free hot springs ud83dude0a

free breakfast

the breakfast is amazing and you get a free pass to hot springs

bad breakfast

breakfast consisted of a small scrambled egg and one piece of bread

breakfast was simple but nice

breakfast is included but you are not allowed a choice of dishes despite there being items of the

breakfast was poor value with poor coffee and small scrambled egg + toast

el laundry esta bien, 5$ por kilo

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

hotel provides laundry for 5

location, breakfast, ac, laundry service and team.. was great

- the property has a fine restaurant which also does great breakfasts, and a bougie little bar area for pre

location was great and allowed us to walk to go eat or go to the convenience store and get our laundry done

safe parking, laundry next to the hotel

restaurants and shops nearby, laundry a few blocks away

a little laundry opposite got our washing back to us bone dry and neatly folded in about 8 hours

, beautiful pool, free parking and a view of the volcano

good value laundry service

there is a laundry service for 2,000 crc per kilo

great breakfast options, very large room and clean room with tv, fridge & great ac

spa didn't work, mould on shower, broken screens and noisy air-conditioning.

large comfy lodge, big fridge, close to town, swimming pool

they also helped with tours and also laundry

the wifi was a bit low.

the only real thing that could've been better was the in-room wifi as we had issues connecting throughout our

lots of parking for cars

property is amazing , especially pool and jacuzzi areas are very romantic

laundry services were available, too

can get laundry done

efficient laundry service

the swimming pool was very comfortable and we would definitely

parking and quiet.

laundry services were quick and efficient with shirts nicely folded

the garden and pool are very well maintaned

pool is great

breakfast at the adjacent restaurant was consistently of a high standard altogether very good value

nice garden and swimming pool

good laundry service for 2000 colones per dry kilo

people were really nice, two rooms close but separated good with the kids

breakfast was good, lots of space around the lodges, peaceful, rooms clean, nice pool, birds in the

excellent tropical feel, great breakfast, good location

wifi doesn t work

price too high for what we expected. no accessible laundry facility.

breakfast, friendly staff, parking place, nice view to arenal volcano

bar at the pool / no option to get coffee/tea etc during the day; a bit dated; sometimes tricky to

wifi has issues as well and the smart tv didn t work so it was just basic cable only

loved the convenience of everything close, safe, the pools

wifi wasn t great in our room, shower wouldn t work at random times throughout the day and if

breakfast was amazing. views were amazing. bar meals very good. pool fabulous.

was good, pools were perfect and very clean staff was super friendly and were great with our kids, kids did not

my wife used the spa and she loved it

and you should be very conscious about snakes, do not live open the room doors and not live your kids alone

it was raining all the week we spent there. nothing to do for kids.

the breakfast was simple but yummy and it was included

the breakfast was good and we enjoyed the private trekking in the

the breakfast was repetitive every day but there were three options to pick from

the breakfast had many healthy options and was abundant

breakfast was amazing

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

free laundry! free international calls! free yoga! breakfast in villa is free!

a great view of the volcano from our kids room but same price

bed, great staff, beautiful view and adults only

room service options weren't that amazing

tt had no laundry service

there is no laundry on site which was very annoying

they have an infinity pool with views to arenal volcano

location, facilities, breakfast everything!!!

limited parking but if you get there early enough you shouldn t have a

when we were on our patio we had a view of laundry bags and garbage

the cost of the laundry service. we ended up going into town for a much better price.

small things like no welcome drinks, if you want laundry service you have to take it and collect it yourself,

will definitely come back again, hoping there's laundry services in the future

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

a little short - no gym and self operated laundry

staff was friendly, helpful , a late request for laundry return and they made that happen

my only complaint is that the wifi was not consistent.

laundry services were ok 5

private parking close to vilas

wifi connection in our room

loved the hot spring pool including the bar and restaurant within the pool

as an added bonus, there s an ev charger in the hotel and the staff were kind enough to help us get an adapter

the laundry is really expansive (2$ per article

no i m site laundry service

we were able to do a small laundry, still very expensive but also very helpful

laundry service was also exceptional

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

loved the laundry service and the hammock on our patio

the free laundry and free calls gave it a plus

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

fantastic room with private pool, fabulous breakfast, yoga classes, nature walk with a very experienced guide

includes free mini bar and laundry service

the spa services offered were well priced and exceeded my expectations

great breakfast and friendly staff. the environment is very clean.

staff from reception, waiters, bell hops and bartenders were so friendly and made our stay

we really enjoyed ours with the good size plunge pool

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

the staff were generally excellent, great food and a pool for the kids

i wished the rooms had sink and microwave in the kitchen area.

we had appointments at the spa and relaxed at the pool and even saw a sloth in the nearby trees

great location-near the thermal waters. very cute and private casitas. great breakfast.

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

additionally they offered laundry service for my muddied and wet clothes from rafting

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

location, private pool, we enjoyed every morning our yoga session with criselda and her husband

but the music was so loud and the music choices really distracted from the tranquility of the pool and gardens

i would change the bar setting, it s not so cosy. rest great!

i wish there was a bigger pool

no laundry

there is a pool, great wifi and room service daily

there was no breakfast and no close by restaurants and the rooms were smack at a road

breakfast lady wasn't very friendly. no hot water.

the pool and the gardens made our stay amazing

the room was next to laundry room for the whole facility with lots of noise with no view

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

pool bar

we had hot water, wifi and ac

breakfast and the food at other times at the bar are fresh and tasty

guest laundry was a great bonus

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

everything (except the coffe capsule in the room and the laundry) was extra

they take excellent care of their guests, of safety, cleanliness, and loved having the onsite laundry and shoe

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

the price for laundry is pretty extreme

there is no wifi in the rooms, only at restaurant and reception area.

breakfast was really good

no one likes that there is no wifi in the rooms, but you're not here for the wifi!

breakfast, the black sun loungers kept burning us, lack of wifi in bedrooms

there were some bleach stains on our clothes after laundry we had done in house

the hotel also offered to do our laundry for free, which is pretty unheard of

t ask them to do your laundry

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

laundry was a dollar an item so we went into town to find service

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

excellent, dinner in two locations - pool location was very good

i highly recommend enjoying the spa as it was almost the best part of the trip

ample free parking

the gym is completely run down and seems to be from the last century

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

beautiful property and really good breakfast

wifi was good at times and non existent at others

quiet, good break fast, plenty of parking (with on e slot right next to the cabin), there is also a private

access and parking is great

bar pool needs an update

better if room service would be enhanced a bit

gym is a bit dated and restaurant quality could be improved.

lack of self parking.

the car valet parking attendants took far too long to have my vehicle at reception

i had some laundry done and it came back a bit damp which was annoying as coat a lot of money.

the hotel has a 2-3 hour laundry service with very reasonable prices, which is of great value as any in-room,

wifi was very spotty and inconsistent, but in their defense i believe they were having connectivity

the kids loved the waterslide and pool

diego has been a great host and took us for a 2-hour ride in the jungle with the kids