our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

good self contained laundry and kitchen with all amenities provided

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

apartment studio is very spacious, bathroom is spotless, kitchen had all the necessary equipment even a dishwasher

problem we had this stay was getting through to reception to order room service

looking forward to our return visit next week ud83dude00 dinner was excellent a d girl in the bar was lovely

was a group of young kids from a football team that were running wild , staff did what they could to try get

looks great now with the new bar dining area.

wifi a bit spotty for the phone but okay for tablets (we were at far end of building)

hotel info in the room, so no idea if they did room service even though the advert says they do, didn't even

laundry was outstanding

laundry service was very expensive

access to a reasonable priced laundry. the one quoted was way over the top.

great staff and clean comfortable room . good location just out of town , great for golf courses

half a mushroom for breakfast

lovely pool and gym area

i expected better wifi with a hotel of such good standard.

room service was very efficient

i was given early check in and late check out and the staff arranged all my taxis

we can't forget young zack from the bar/kitchen

it was the laundry truck downstairs

slamming door outside of my room on the fire escape that the accommodation staff used to move out laundry skips

bags of laundry on landing

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

lost part of my laundry through their

are large with good bathroom facilities and wifi

stay was exceptional, staff very friendly, room very clean, tv, wifi, hairdryer, tea/coffee, spacious wardrobe

there was no bar or restaurant

early check in allowed, friendly polite reception staff.

pizza in the restaurant was amazing, same breakfast!

staff were helpful and the bar had a great

room service came around early so kept missing us

easy check in and late check out

was an issue with wifi in the room at the end of the hall so i had to swap my room with my teenagers so they

wifi didn't work in our room which was a pain

wifi definitely needs fixing or improvement

staff, toiletries from ritual, great breakfast, nespresso coffee machine in the room, fast wifi, very decorative

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

bath towels small but got extra. no laundry bags

parking and breakfast and lovely staff

greeting by staff on check-in, room was absolutely what we needed, great facilities and food from bar was lovely

laundry near by

they have laundry service

appreciated reasonable laundry service

assisted us with sending off a bag of laundry to be done with no issues

the laundry service was very efficient and reasonably priced, per bag if you preferred

no cart charge for room service from the amazing restaurant down stairs

not kids friendly

i like a larger spa bath but next time i will request that

the size of room (executive suite) the bed, the furniture, the spa bath and shower and the towel elephant

unfriendly bar man

laundry service was a huge help

did laundry but very expensive

instructions on laundry etc

staff at front desk need to be educated on laundry drop off process for customers

laundry services way overpriced

our bus experience was booked for us and the laundry service was fabulous

00pm we still did have our room due to issues with laundry

it would be good to have a laundry

wifi and access to desktop and printer no charge

so accommodating and very good with kids

when they did take towels for laundry they werent replaced

all everything good bit food was awful found got in my dinner chicken not cooked fully an my kids dinner was

wifi was alright

lovely irish breakfast and lots of other choices on the help yourself to what you want servery

staff reception and bar staff were fabulous and so friendly would definitely stay again

the decor, the vibe, the essence of the hotel is fab, we only had a toasty and chips at the bar as a quick

vegetarian food selection, both at dinner and breakfast.

breakfast was good, nice range of foods to suite everyone topped off with the complimentary

breakfast 3 star staff 5 star location 5 star rooms 5 star

location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and reception

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

rooms are so stunning and comfortable so much so we ended up not going out and ordering room service instead

evening meal and breakfast great and again staff very nice

breakfast was excellent and receptionist thomasina went over and beyond to help us

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

grateful for the early check in, fantastic staff, excellent location and definitely will be staying here again

beautiful hotel, room was perfect with a comfy bed and the hotel bar and restaurant was great

local kids running wild outside the hotel making a lot of noise late into the

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

good size room. early check in which was a great help. umbrellas as it rained.

breakfast was good,wifi is fast.

the gym was pretty basic, almost too basic.

good location. they do laundry.

wifi strength was really good

bar area pretty noisy because no soft surfaces to absorb noise when busy

i couldn't get wifi in our room only in reception. i was very disappointed with that.

no 24 hour room service. not enough shower towels (large) provided.

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

their air conditioning wasn t up an running. laundry service wasn t available.

were difficult to use and/or empty, toilet wouldn t flush properly, advertisement mentions laundry service

room we stayed in could hear laundry trolleys at night

laundry was not done on the day when it should have been

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

some laundry came back damp

not informed about not being able to allow kids to rooftop bar after six therefore due to a later check in and

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

staff were great, especially the breakfast crew

room was great size for 3 adults & breakfast we amazing

design for the kitchenette and resources (gym, laundry, bar/restaurant)

we used restaurant, gym and laundry as well

teas); several really nice common areas w comfy sofas & books to relax in; very comfy bed; laundry & a gym w

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

the 24 hr laundry room was nice, too

5 minute walk to laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

the breakfast was wonderful and affordable yet varied and good quality

friendly staff who made extra effort with the kids

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

vending machine for kids

didn't like that since my last stay the charge for a pet is 25

view, room service fantastic

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

great choice of bars with a stunning rooftop bar and garden area

all facilities you could need are available great wifi connection super place to eat and drink - great food

the rooftop bar, restaurant and outside bar are great

i used the towels to dry the floor but didn't get a visit from room service during the day until i went to

corridors dirty with trays and laundry at

attempted to order room service but no answer on both room service and reception

the gym.

had some issues with wifi initially but after a member of staff helped me it worked fine

between the river and the cathedral quarter. pet friendly, with excellent staff.

gym is small and compact but well stocked and worth a visit

the jazz bar was an added bonus with lovely food and wonderful live music

the spa was very disappointing .

no pool

service in all areas of the hotel that we used - reception, room service, cocktail bar, berts jazz bar & the

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

negative was kids had to leave bar at 9

no beer on tap. only lager and guinness charge for room service

when they learned our kids were upset that the w5 museum was closed, they gave them a box of chocolates and

hotel room, location & staff were excellent with kids at breakfast

the room was very comfy and the kids loved the buffet breakfast

was expensive, food unavailable late evening in the lounge/restaurant, was only available as room service i

good gym on site

restaurant was lovely, room service was quick, and the room/bathroom were very clean and had all the amenities

was poor at best and the laundry service was shocking despite asking via email before we checked in

room service was not available after 10pm, now any other hotel i've been to especially a four star

good breakfast friendly staff

something different for the kids like pancakes would have been good as it was the halloween break

next time we hope to relax in the beautiful spa pool

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

room service food wasn't the best.

they had a ghost hunt for the kids which was brilliant

was often crowded and on my last night, a sunday, was filled to bursting with families where the kids were

ruben the young bar man was amazing

plenty of parking

milk and coffee portions in room are too scant and are not replaced during room

location, breakfast ,bed

free parking and handy to get into the city as glider stop is just a few yards down the

delicious breakfast

breakfast was more than enough and well prepared

the breakfast was incredible with some of their own home grown

plenty of parking too

hosts, comfortable room, wifi was slow at times, breakfast was great

there was lots of parking spaces and felt our car was safe overnight

the wifi could be a bit faster for conference / teams calls

decor, staff friendly, food was great, parking was free, room was opulent & spacious,

hotel was superb, allowed early check in due to family event, food and drink superb value for money and quality

although we enjoyed the bar and restaurant we felt that they could have done with more staff to see to customers

housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

that the wifi didn't work in our room

close, easy and free parking

place to stay,friendy staff and warm welcome, dinner and breakfast was amazing and the spa was nice to

staff went over and beyond, the room and estate in general was exceptionally clean and the spa was one of the

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

service at breakfast was at best a 1 star

friendly staff, nice hotel,lovely breakfast .

good bar and restaurant on site with fairly decent staff

plenty of parking. friendly and helpful staff. clean warm bedroom with comfy bed. wifi good.

hallway outside the rooms we where greeted with plates, glasses empty bottles and bags of dirty laundry

parking, view from room, walls were very thin, could here party downstairs.

helpful staff, rooms were excellent, and the live band in copper bar made the night such a great

was late checking in so never got to use the wifi and can't remark on it's quality, but i was able to get a

only one thing was that we didn't get a signal in our room to be able to connect to the wifi - although were

rather slow laundry service.

beautiful hotel, with beautiful food, lovely staff, good location, plenty of parking.

like kitchen

fire alarms were going on spontaneously during the night due to some grill in kitchen a disruption with guests

i ate a pizza for dinner which was delicious and a beautiful breakfast bar with cook to order food that was

staff were lovely, very helpful. handy location and found self service laundry close!

the wifi connection was excellent

the freindly staff the breakfast ,the really comfortable bed,it was nice and quite,great place.

lots of choice kids loved it

parking , easy access, on the home side of belfast and so close to junction one , and the breakfast

wifi signal was low but tv in the room had a good selection of channels so not an issue

nadine at breakfast was the same

breakfast had a wide variety of items and again staff exceptional

breakfast was really good too

food was stodgy and badly cooked had to pay extra for room service

time we had a room next to the laundry room, which was a bit loud from the early morning hours

early and just as well as we got no sleep when we did we where put in room 105 right opposite the laundry room

free enclosed parking was a great bonus too

wifi could have been stronger in certain areas of the hotel.

great location, great free parking, beautiful well equipped room with kettle, friendly staff

parking not an issue

wifi could be better but that could be said about every hotel i stay in.

easy check in. wonderful view. bright and clean. free parking on street .

would have liked breakfast but there were no kitchen facilities however we knew this when we booked and there

wifi was very poor

putting on gloves to get my breakfast from buffet ud83dude13

the kitchen was fully equipped and the log burner made the lounge/diner super cozy

but it also meant you got the spa (and outdoor hot tub) to

breakfast in the morning is fantastic and was just the icing on the cake

stay with friends at killeavy castle estate,enjoyed the spa and the food was amazing