housekeeping still cleaning rooms at 5pm with laundry and trays all over the hallway

unfortunately didn't get to use spa/pool but definitely next time

night we didn't really feel like leaving after our spa and massage and just wanted some room service

close, easy and free parking

bathroom was excellent. room immaculate. free parking and generally good service.

plenty of free parking available

plenty of parking

great parking despite the hotel being very busy

not allot of breakfast options for kids

it’s a bit of a way out of city, and expensive breakfast.

laundry in the corridors

the treetop spa pool and rooms were perfect to enjoy, even in the rain

on site parking

lack of professionalism from the blonde lady during breakfast

the spa and service is amazing! particularly the new drinks service to the pool.

this place is amazing friendly staff welcoming reception amazing breakfast clean and fresh rooms laundry left

no kids facilities

drinks and the fact you charge per person for room service breakfast when you bring it on one tray

beautiful property, excellent staff. great breakfast. spacious rooms. spotlessly clean.

so much easier and soooo much cheaper than driving around, getting lost, trying to find parking and we could

laundry and dirty dishes lay in corridors all evening and through to next morning

i sent a casual linen dress for laundry expecting it to be washed and pressed but instead it was dry cleaned

nice people at the desk, restaurant , and bar areas

by adam at reception that both restaurants were fully booked and the only way we could eat was room service

around and exploring was interesting but there was nothing to encourage you to stay there as the bar area seemed

good gym and found some

great staff, nice hotel, decent bar and high quality rooms.

the room was very comfy and the kids loved the buffet breakfast

the wifi wouldn t connect to any of our devices.

with kids asleep in our room we did not want to call down on phone

the laundry service was unacceptable

they also have laundry service, they have laundry bag prepared for the travellers in the room (not sure if it

wifi was down.

pleasant stay, i had to check in earlier with also late check out

nice to be able to get a triple room for our kids

having to fill in laundry/ tea coffee forms, was there for a break not to do paperwork

easy to find, great parking.

friendly staff, nice hotel,lovely breakfast .

the high chairs in the bar and booths

room service, spotless room and great food in the restaurant

location was good. kids coupon for a treat was very popular.

the option of a late check out and baggage storage, as we was travelling in the evening

no free wifi

room service menu is very small is the only thing i could fault

to arriving i used hilton belfast's online chat to request early check in

corridors dirty with trays and laundry at

stayed with my partner and two kids staff couldnt of been nicer

fresh look in historic building good facilities wifi, bar

very poor service in bar...not. much to do for kids

our kids didn t change room cos they thought it was too much hassle

room was beautiful and delicious - tasting dinner was a delight and rooftop hot-tub, fully fitted gym and also

bed was extremely comfy. we ordered room service and quality of the food was exceptional.

or small on the sixth floor i feel in a five star hotel you should be allowed to use the hydro pool at the

jazz bar, cocktail bar and breakfast room were on point

wish we has brought swimsuits to try out the plunge pool on the roof

there were dirty trays and bags of laundry lying scattered all over the landing on the level we were staying

saturday night wouldn t be ideal for those with young kids

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

great choice of bars with a stunning rooftop bar and garden area

10 tray charge for room service

of the walls in the corridors are more akin to the back of hotel services - like the kitchen/ laundry areas

hallways dirty and stained, tea/coffee/mugs not replaced daily, staff didn t know about their laundry, tv or

very comfortable and clean room. good room service. staff friendly and helpful throughout.

24hour bar for guests

they let a kids smoke and drink in the smoking area and also let non residents in after 12

size was a bit small, also not many places to hang towels in the bathroom, let alone your little laundry items

did not have a washing machine which was advertised, laundry room was locked (even using the master key)

not very helpful with laundry options

something everyone wants but i need a gym when travelling so had to leave the hotel and go off site each day to

could have had a gym

had a laundry bag

although we didn t use it the little kitchen and laundry facilities would be great for visiting families or

the 24 hr laundry room was nice, too

lots of amenities ie laundry, gym, sitting areas and handy to the train station and all of belfast attractions

design for the kitchenette and resources (gym, laundry, bar/restaurant)

reception, noisy hallways, strange and badly maintained bathroom, laundry in front of elevators not good

5 minute walk to laundry

from the pillows, not sure if a cleanliness issue or based on the detergent they use to clean the laundry

we liked the laundry service plus the extremely spacious rooms - exceptional for an ibis hotel

wifi a bit flaky

some laundry came back damp

attentive especially doorman and grand cafe staff room fantastic bed so comfy and toiletries and laundry first

came back one evening to find all dirty laundry in a pile on my room floor, bed was still unmade, courtesy

couple of times we were in loft and staff using also with laundry trolley

there was no warning about the master switch and one of the kids turned it off when going to bed and we couldn

good location. they do laundry.

the gym is not big but well-maintained and open most of the day

the noise from the bar was really loud while trying to eat my dinner in the restaurant.

bar staff and night staff were lovely and friendly

our room was, was right beside an open top bar, myself, partner and the kids didn't get to sleep until 1

when they did take towels for laundry they werent replaced

beds comfortable kids slept well, swimming pool fantastic, staff excellent so helpful.

rooms were spotless, breakfast was lovely everything you need

all everything good bit food was awful found got in my dinner chicken not cooked fully an my kids dinner was

bar staff - man i suit whom i imagine was a manager was lovely in accommodating us a table when the

breakfast was excellent and the choice between a cooked breakfast and a cold meat platter selection

late check out

as i was travelling for work, it was great to have access to the working areas downstairs and bar facilities

breakfast was good, nice range of foods to suite everyone topped off with the complimentary

everything was perfect. breakfast was excellent. staff were really nice and very helpful.

at half past 7 on the sunday morning a lorry arrived and the laundry crates were being loaded

traffic noise from street, 5am sounded like beer wagon arrived, then laundry trolleys being loaded all very

their air conditioning wasn t up an running. laundry service wasn t available.

room we stayed in could hear laundry trolleys at night

laundry was not done on the day when it should have been

- one day provided a bath towel with s sticker from the laundry company in it - one day provided a random

dirty laundry found, dirty bed. tv didn t work

cocktails are made very well, bar staff were also fantastic

breakfast was good,wifi is fast.

wifi could be better

good location, fairly comfortable room. laundry service is good. solid hotel

laundry is sent out and returned that evening

room service food was excellent. staff really friendly and helpful

bar did not have music on wednesday night and the food was not available at 10pm but it said on the

have had a room service menu in the room

00pm we still did have our room due to issues with laundry

it would be good to have a laundry

our bus experience was booked for us and the laundry service was fabulous

was clean and bigger than anticipated and the breakfast was amazing

it was disappointing not being able to have late check out on one of the rooms by just an hour

laundry services way overpriced

instructions on laundry etc

did laundry but very expensive

staff at front desk need to be educated on laundry drop off process for customers

laundry service was a huge help

of laundry facilities and no towel bars in bath, so hanging your towel necessitated hanging on shower

bath towels small but got extra. no laundry bags

the staff was very friendly, able to get laundry done by the hotel and the food was amazing

new places for family kids were suggested, food was served with a smile

staff , good value for money , late check out - 12pm , decent breakfast

assisted us with sending off a bag of laundry to be done with no issues

appreciated reasonable laundry service

they have laundry service

they also had laundry service

laundry near by

fire alarm went off because they burn their toast in the pubs kitchen

getting any room service was impossible as there is no receptionist on duty as they are serving the restaurant

6 had the kitchen extractors outside which made a constant noise

free parking over at the marina wad useful

when turned off, could hear it all night and to make it worse there is extractor fans from the kitchen and hotel

staff were super friendly, nice bar and location close to a good mix of restaurants.

loved the spa bath and bidet

place has everything in the one place the disco bar is unreal and great craic staff go above and

unfriendly bar man

brilliant room service

wifi connection is quite poor. breakfast is too expensive.

location, friendly staff and lovely breakfast

breakfast excellent

good business hotel but spotty wifi, connection drops. good staff though!

friendly staff early check in late check out amazing all round

the wifi signal was weak, but that is a small thing, everything else was great!

the bar is just so picturesque & great staff

the bar is phenomenal with the beautiful tree

the bar and restaurant are well presented by both look and staff

struggled to get the wifi working on the tv to watch netflix

was poor at best and the laundry service was shocking despite asking via email before we checked in

loved the spa the treatments food an room staff was very friendly

in the bar very expensive and had to purchase swim hats to use the pool but as hotel guest this should

the price of the room our room had workmen working outside from early in the morning, the wifi didn't work

timing was unfortunate as there was some kind of kids dancing event on at the hotel

lost part of my laundry through their

there was a trolley for the laundry on the landing which was causing an obstruction in getting to the room

reception was excellent and friendly. bar was convenient and friendly.

breakfast wasn't included no menus in room for restaurant or room service room service forgot my order parking

there was no bar or restaurant

really worked well, laundry machine faulty, walls dirty, sink not working properly, such a shame to compromise

it would be nice if there was complimentary laundry detergent, as well as cooking oil.

the laundry did not work so the staff did my laundry

it looked out over what seemed to be laundry machines and other equipment, so it was pretty noisy whenever we

plumbing and laundry appears loud

friendly staff and service excellent i used the pool too

breakfast room service was extremely dear

good size of pool and kids could use it at anytime so this was a great

it was easy to find & they accommodated early check in

the gym was brilliant, everything you need for building and cardio, sauna and steam rooms actually

laundry service was very expensive

access to a reasonable priced laundry. the one quoted was way over the top.

laundry was outstanding

perfect night away without the kids

hotel was fantastic, large spacious rooms, bar and breakfast room

wifi a bit slow but was ok

the parking at this location is great and easy to maneuver

plenty of parking

breakfast was more than enough and well prepared

location was very easy to find, good parking and the whole place was tranquil and peaceful

the wifi worked well compared to some other hotels i have stayed at

wifi a bit spotty for the phone but okay for tablets (we were at far end of building)

breakfast was lovely

wifi was poor

parking and spacious room with good heating plus restaurant and bar on premises and breakfast

good self contained laundry and kitchen with all amenities provided

our room was near the laundry room & you could hear the machines going all night & housekeeping entered our

dishwashing liquid, brush, kitchen towels and laundry detergent not provided

cosy room, mini fridge, room service, breakfast was lovely

a bit noisy for upstairs rooms but its all finished by 11:30 pm gym could do with a water font

no laundry service and no robes - minor stuff

even though we coukd have all fit into the one suggested for kids, one with queen and 2 twin bed

front door and car park have busy road in between them - beware if you have kids when exiting

there is also a great play area across the road, which our kids really enjoyed

fantastic coastal location. parking right across the road. beautiful meals