spa facilities and pool were just what was required

food was delicious and the bar staff were very friendly

the wifi didn't work in our rooms which was a shame - the connection wasn't quite strong

clean room service

friendly staff, lovely breakfast, easy parking.

bar staff too were

no wifi issues at all, excellent room service and overall service

disabled parking ensured ease of access to the reception, and the smart decor was very appealing

great staff, manager exceptionally helpful. clean rooms. good breakfast easy parking

everything was great apart from wifi

view out of our room the inverary looked into the boilers, bins and dirty laundry trolleys

wifi a bit slow but usable. apart from that the whole place was perfect.

only negative was wifi was extremely weak to non existent in our room, with poor movile reception

wifi almost non exsistant

drinks were a little slow in the bar area, but i think the member of staff was new and training up

the restaurant and bar facilities could not fault lovely surroundings

excellent location, beautifully clean, lovely staff, good car parking

early check in and late check

free onsite parking

ask for anymore the room was perfect the bed was so comfy the jacuzzi bath was brilliant also the bar milano

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

comfortable room, only downside was it was situated behind the restaurant bar and could be noisy at

order room service chips. quiet steep at 7+ for a handful of them with a dip

room service was available but there was a 3

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

marks on bed linen indicating poor laundry quality

smell of the laundry, towels and bedding had a smoky smell

location was great, next to motorway allowing for east travel alongside great parking space and

a great breakfast

hotel is brand new, rooms are swish, parking is great

parking outside excellent

room was clean and modern loved gym staff very nice

there is no pool as the kids would have loved a swim. apart from that, it is an excellent hotel.

great selection of foods for breakfast

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

all staff in the restaurant and bar were all so friendly and went out of their way to make it a great stay

parking, used by other people not staying at the hotel

room service was great dinner was outstanding! room was clean

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

pet friendly is limited to pets being allowed on the premises, there is a massive opportunity to

other thing would be a few guests got quite shouty in the night and were swearing which woke our kids up but i

super friendly staff, early check in after a long journey, great facilities, nice breakfast

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

told about wifi no details left for it in room or password etc usually this info is told when checking in or

a pool and a spa would be great, also perhaps a loyalty scheme, for returning customers.

the wifi was good and didn't require information to login and had sky tv which js always nice

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

breakfast was good buffet fry up well needed after room service drinks

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

this was a family break! we really loved our stay. kids are already asking to come back

was a very nice clean hotel,with very helpful staff,and a very good breakfast,we enjoyed our stay

we ordered room service and the food was good

get information on breakfast times, no information or room service, no information on pool/ spa opening and

laundry facilities would have been useful though i appreciate that might not go with the style of

parking is not a problem and property (garden and river) are very beautiful

a spa would have added to the experience

only complaint was that i would prefer my poached eggs at breakfast not to still contain pieces of shell

first class in every way with superb breakfast and plenty of complimentary penhaligons toiletries in bathroom

parking check-in went easy

family in room next to us, started fighting at 2am, their kids were screaming as mum and dad were throwing

only downside we found was the wifi was intermittent at times however, this wasn't really a big issue for us as

family in room next to us, started fighting at 2am, their kids were screaming as mum and dad were throwing

central location with ample parking available. friendly staff and clean room.

parking validation was easy. short drive to restaurants and laundry facilities.

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

helpful, room clean, spacious and comfy, free parking excellent, wifi good, only 2 criticisms; gym still not

very good hotel, friendly staff, good gym and good location next to shopping mall

hotel has all the amenities that you could need including a star bucks and a gym

it is so friendly aand the kids have so much fun, and nobody bothes them

it is so friendly aand the kids have so much fun, and nobody bothes them

needed a couple of days break from the kids a 6 months old my wife said that she loved the quit ant time to our

the room was perfect breakfast very good the staff excellent

big spacious rooms, access to gym and pool. bar open till later

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

it says something about that room, when my vw golf car seat is easier to sleep in than that average bed under

breakfast room service again excellent

excellent parking

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

staff very helpful used room service good food especially the haddock reasonable prices.

free wifi and free view tv on wall

at midnight i was awoken by the young party goers leaving or rather staying outside the reception bar area, the

that was carrie's thought our stay, the restaurant and bar staff were equally so

clean and comfortable. really nice bar and restaurant. great breakfast. friendly team

liked that they made a massive effort for us on our first wedding anniversary by arranging rose petals on our

excellent staff, breakfast was amazing and the rooms were lovely.

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

laundry should be kept in a cupboard

i also liked the fact you had a rest and bar lounge attached+ excellent parking facilities

wifi could have been better signal

big room , good wifi , great shower, comfy double bed , desk and 2 wee chairs which i liked, plenty of tea and

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

good sized room pet friendly with access via a side door

restaurant and bar staff are very comical in a good way

would have preferred to be offered a no pet room

room service was quick and food was delicious

was no room service available at no

the room was in a different building from the restaurant and there was no room service.

the cooked breakfast was delicious and there were other options too

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in

the hotel was lovely and breakfast was amazing.

) large tv, plenty of storage space if you need it, free wifi and a relaxing yet powerful shower

the parking is available at the property which is very helpful

instructions on the room card for wifi did not connect

small desk was handy and the wifi worked great in our room

wifi wasn't great

my stay here - everything was superb from the staff to the room & the breakfast was lovely

breakfast good and pub great for a pint after work

i have been drinking beer in the bar since i was 19 years old, i am now

location, atmosphere, secure parking & lovely breakfast!

clean and comfy, parking provided. staff was great and very helpful

we did not find laundry near.

left my laundry to get done at 9am and they said it would be done at 5

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

nice and clean, great breakfast

highly recommended by my 3 kids

around the pool side, no one delivered towels resulting in me having to use a tool from the dirty laundry

laundry rooms and other storage cupboards were all open and messy these were still open for

45am by big a huge lorry outside the window, wheeling in towels or laundry

our room window on the sunday morning at 6am banging about either collecting or dropping off laundry l

room was above the laundry and was extremely hot with no form of ventilation other than a small window that

room service was fast and food was delicious! room toiletries were excellent

every staff member was lovely including bar staff and breakfast team

as we liked architectural features however room was not as advertised with no arch window or fireplace

room service available until 10pm

the wifi was good, very fast

the laundry service was good

location, nice friendly staff, very early check in

perfect location, very kind staff, nice breakfast, comfy bed. we will be back :) thank you!!!

didn't use the bar or restaurant on this visit

the location was perfect and the bar was open 24 hours

laundry facilities would be useful, but in every other respect it was great.

happy with the hotel and late check out was even better, would definitely stay again

kids were only allowed to play pool until 9am

breakfast

nice bar and comfortable surroundings

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

wifi could have been better

a very warm feel about the place, i liked the cosy bar and seating area, the room was great too and bed extremely

bed was very comfy,the free wine and cheese bar was a great bonus and the breakfast was excellent at extra cost

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

well priced, easy check in and out, lovely staff to let us early check in

we got an early check in which was a bonus and greatly appreciated

the hotel advertises a laundry service which was, in reality not available

laundry service was so nice

comfy beds, excellent location and lovely building, good breakfast

the price of the drink is expensive could see why bar empty

friendly staff lovely breakfast

staff was very helpful with info on laundry service.

2 days for a laundry service

loved that it had laundry and dry cleaning services since i stayed for 12 nights

lack of guest laundry as there were no laundromats nearby.

no one eats 18 worth of breakfast let alone kids

from the slight room service issue (which we got sorted) absolutely nothing it was an amazing

the central location to shops, restaurants & train station. free drinks & early check in.

the room service was a bit too expensive

was very comfortable and clean, the bed was very comfortable and the mini bar was a great addition

selection was poor to other hotels in the city, the room 607 was noisey from the noise of the kitchen fans above

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

wi fi not working did not pick up the laundry like they said they would

great reception and room service, also there's a bar inside the hotel.

the only negative is that the wifi did not function, neither in the room nor in the lobby.

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

instead i was offered an early check in as my room was ready

very comfortable beds good location plenty of choice at breakfast staff are very helpful

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

in-room wifi can be a bit temperamental

cleanliness of the room and room service was excellent.

the breakfast was delicious and so was the room service

have had self wash facilities so that we could do our own laundry as we were on a long trip

wifi did not work in my room

wellness spa a bit small

the spa although small is so relaxing and an extra special touch when having a night away

spa and gym were excellent, the staff were very friendly and helpful

incredibly handy, great to have the same day laundry service.

loved the staff and self-service laundry.

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

laundry service

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

the location of the hotel was central as i had 3 teenagers /kids aged

was great had a lovely adjoining room with the kids, staff were friendly and very helpful duty manager was

clean and very comfortable girl at reception was so friendly and welcoming as was the girl at breakfast in the

was no kids selection on the menu

no laundry bag, poor selection of tea coffee

no laundry facilities other than to send out which is expensive and as we only stayed one night not

coin laundry nor the ice machine on the premises

busy and lovely bar area

staff, gym, location, top floor

wouldn't stay there with kids (nothing to play, no greenery or playground nearby)

i was staying in a family room with two kids which made this discovery all the worse

the room service continental breakfast, far too much food for two people

wifi dropped occasionally and didn't always connect straight away.

we stayed over christmas and they were very attentive and excellent in accommodating the kids

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

for price this was superb as cracking breakfast thrown in also which was really nice

gym small but ok

top notch amenities including free wifi, aveda toiletries and a loaner

wifi kept dropping out only 2 caffeinated coffees in the room

great room service!!

we were staying for three nights we would have hoped our room would have been restocked but the room service

free wifi

bar is slightly limited in what drinks are available and is the higher price end of the scale but

we took advantage of the laundry service and was fab

early check in...

also the late check out, could add breakfast on on the morning of and staff were so

to glasgow via the caledonian sleeper train, so we arrived early in the morning

loved the music theme and the music played in bar area

no elevator. lots of stairs. no laundry service.

the bedding was clean so assumed it came straight from the laundry

staff helpful and allowed early check in

free wifi advertised in the room info was wrong and we struggled to get any connection but it didn't

the room and breakfast great to be back staff well manered and friendly

45 by a laundry van that took ages to unload etc

there were plenty of good eating close by as well as a laundry and supermarket across the road

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

as above - woken early by a laundry van!

about the hotel was perfect just what we wanted and more, gym was excellent and staff were very friendly and

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

asked for early check in as part of genius perk, when we arrived at 14:00pm we were advised this was not

our expectations and were all so friendly and helpful (extra shoutout to alistair and the bar team