everything was great apart from wifi

breakfast was decent as well

great hotel in a great location, plenty of parking, friendly staff and the food was great.

disabled parking ensured ease of access to the reception, and the smart decor was very appealing

perfect breakfast

no spa working

i think the hotel would be 100% perfect if they where to have the pool and spa facillites back up and running

very poor wifi poor signal or none

came up for our daughter to attend a gymnastics competition

the wifi didn't work in our rooms which was a shame - the connection wasn't quite strong

pillows were not very comfy, too firm. the wifi connection was poor .

poor wifi connection.

asked if we could have room service & was told no

also easy/good links to troon and ayr as i was visiting my dad and watching golf at troon

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants

they were helpful in numerous ways, including helping us find a laundry nearby, as we were there for seven

smell of the laundry, towels and bedding had a smoky smell

marks on bed linen indicating poor laundry quality

can be tricky to find a parking place sometimes, while the parking is shared with shopping centre

very good location, access to parking, welcoming staff, big and clean rooms.

laundry piled up in the corridor in the morning

window open as it was a warm night, got woken early in the morning with laundry coming/going through the door

be honest i can't think of anything, parking, service, hospitality, cleanliness and value where all superb ud8

room service was excellent, staff friendly and helpful

great if well behaved pets were allowed at the bar otherwise people may leave them in the room when eating

efficient staff, great food and a central location and safe parking - cannot fault the strathaven

the wifi connection could have been better..

i could not get a wifi signal in my room (number 14). i could in the bar area.

quiet, plenty parking available and friendly welcoming staff

the room was very spacious with plenty of room to work and use the wifi

and the waffle makers are such a great touch and extremely exciting for both kids and adults

good size rooms, kids staying for free, a modern, well designed and well-maintained hotel, a bar menu that was

plenty of room, lovely bathroom with a big shower, breakfast was lovely

breakfast, plenty of parking (including charging points for evs), good size rooms, kids staying for free, a

good that have large free car park as a lot of hotels you had to pay extra for parking, or street parking

noise went on until 2am then woken up again at 6am by the laundry lorry smashing around outside our window

was woken at 5:30am everyday by laundry/cleaning staff banging and bashing

for our overnight stay even though almost empty the hotel was warm and comfy, the usual breakfast bar was replaced

breakfast and room we re both great

very friendly and helpful staff, lovely comfortable room, great breakfast.

00 a laundry delivery below my room with staff shouting to each other this lasted an hour second night

we had to ask twice for laundry for the sofa bed. too many people moving freely without masks

breakfast was an all you can eat buffet

perfect kids loved very friendly

comfortable room, late check out, freindly and helpful staff.

is no mini fridge in the hotel, nor laundry facilities which the ad indicated there was

great customer service at reception, very helpful. pair of robes, slippers and laundry bag

was great and the kids got to meet the celtic football players who were very good with the kids

orange juice was delicious and being able to get room service for drinks just after 10pm was perfection

only found out there was a gym on site when i was leaving

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room service was delivered at the time stated and the burgers were very tasty

stairwells were covered in cigarette ends, trays and trays of dirty glasses and crockery and laundry trolleys

great hotel, superb staff, outstanding spa and fitness connected.

check in quick, room spotless and well decorated. comfy beds, good parking availability

arrived later at night and there was still room service available however it was only sandwiches

cost of room service. television in room, choices of films and programmes limited

laundry facilities would have been useful though i appreciate that might not go with the style of

room service delivered to our room in error

lack of activities no spa services yet, no gym

breakfast was delicious

eating breakfast by the fountain was just perfect

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

breakfast was amazing and nothing was too much trouble for the staff

wifi was excellent and easy to access

gym, family room, good prices, location

location and parking

for hotel parking could have been clearer, but check in very helpful and explained where to move car

only downside we found was the wifi was intermittent at times however, this wasn't really a big issue for us as

the wifi signal could have been a bit better

wifi not working

bar has good selection and no problem getting table at restaurant

very weak wifi

helpful and friendly staff, great location, great food, huge room, free parking and amazing price for everything

gym was superb as was the pool and spa area

sadly i didn't get anytime to visit the pool or gym or get breakfast so can't comment on these; but will

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

you have a beautiful park to take a walk and can watch the kids run around

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

excellent parking

restaurant and room service meals were good

venue was excellent the breakfast was delicious bar staff and waitress staff were excellent

wifi, could be better

the day of arrival we had problems with our water and the hotel organised early check in for

friendly, helpfull staff. great food, large comfortable room. plenty free parking. spot on!

regards to the breakfast, i slept well past those hours but i must say the evening meal i had for room service

it was all you could want for breakfast set up was good

laundry should be kept in a cupboard

towels in bathroom not clean. looked as if they should have gone in the bucket not the laundry

plenty of parking hope to return soon

internet/wifi did not work in the room

parking can be tight as it is a busy restaurant

laundry being delivered at 6.15 disturbed sleep as did the car alarm that went off at 3 am.

really big car park, so plenty of parking

kids twin room was above the disco for a wedding two nights in a row so no sleep until very late

window in my room didn't close completely wifi signal was also very weak in my room, it may help to add more

good sized room pet friendly with access via a side door

the hotel was lovely and breakfast was amazing.

strong wifi (free)

bar was beautiful and room perfect

wifi was not working in the room i was in so they upgraded me to a room in the townhouse without

room service but accept covid restrictions prevented normal service

great value, comfortable room. great location and parking. regularly stay.

wifi wasn't great

the parking is available at the property which is very helpful

and off street parking at the rear of the property out of site from the main road

didn't work in our room *the roaming broadband on my phone was faster & more reliable than the wifi

parking too

location, fabulous staff, free parking and clean and comfortable

staff couldnt do enough. very helpful. laid back. late check out. very modern decor

ambience with comfortable rooms, tasty breakfast, very clean and comfy, small private parking, great location,

really friendly staff and excellent breakfast

left my laundry to get done at 9am and they said it would be done at 5

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

we did not find laundry near.

breakfast,which was included, was always fresh and plentiful and the bar staff in the evening were great

highly recommended by my 3 kids

room bar was empty

didn t t have breakfast. bar snack on arrival was excellent.

rooms; clean bathroom; huge bed; fridge in the room; delicious breakfast; lovely bar area; room service options

i went to sign up for the free wifi and was told by the program running the wifi that my surname wasn't good

we were going to a wedding and went out of their way to accommodate an early check in for us and arrange taxis

the laundry service was good

just a great hotel experience, exceeded my expectations and staff at reception, bar and night porter all just

noise from street (room 501) no in room service during stay, no tea/ coffee milk etc

room service option was great

the breakfast was excellent at a very affordable price

laundry facilities would be useful, but in every other respect it was great.

room service would be a great addition for when you arrive late and just want to climb into your

the lobby had coffee and pastries out all day, a great bar, and a 24 hour kitchen

brilliant facilities - the room service was very easy and quick

beds were very comfortable. 24/7 room service/ bar/restaurant. great location. pleasant staff.

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

and would be fabulous if room service and bar food included a range of salad-based dishes

i couldn't connect to the wifi and the iron leaks water

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

staff, great breakfast, small reception bar great,great location also an early check in due to room being

sky package, free wifi, delicious breakfast (with plenty of choice

the rooms are spectacular and free wifi and sky tv

laundry service was so nice

the hotel advertises a laundry service which was, in reality not available

i didn t know about the free wifi

the wifi access didn't reach my room

started doing cocktails and it says that the bar was open to residents (subject to availability) but i wasn

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

2 days for a laundry service

gym is a bit small

although we arrived 3 hours prior to check in time, tony was able to accomadate us and gave us an early check

when we rang the kitchen blamed us - no apology until later

that rangers fans were celebrating but this didn t bother us much being up out the way but room service was

excellent room service meal

room service is good

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

large kitchen fan discharging outside my window

comfortable room, early check in, very reasonable price.

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

comfortable quiet room. very safe and secure. room service for breakfast was a treat.

good bar area

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

oh and there was dirty laundry on the floor of my room

the staff were amazing from mark the concierge sophie in champagne central, the room service staff and the

room service ran out of pizza

location is perfect as is the wifi

have had self wash facilities so that we could do our own laundry as we were on a long trip

the toilet was spacious and the rainfall shower was excellent

really made my single girl valentines treat extra special ud83eudd70 the spa is great

the spa was a great way to wind down

gym, sauna and cold plunge made our stay extra special

loved the staff and self-service laundry.

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

laundry service

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

was great had a lovely adjoining room with the kids, staff were friendly and very helpful duty manager was

really need to update the baths, it's like they are made for kids, adults kinda squashed and not long enough

room service was closing early

breakfast was varied and good quality mist enjoyable

no laundry bag, poor selection of tea coffee

no laundry facilities other than to send out which is expensive and as we only stayed one night not

coin laundry nor the ice machine on the premises

wifi fast enough for remote work

central location. friendly staff. great bar and restaurant. small gym onsite.

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

noise pollution woken up by laundry of the hotel both mornings at 7am

the breakfast is varied, good quality with plenty of choice

great for an overnighter but didn t use all facilities like the gym

top notch amenities including free wifi, aveda toiletries and a loaner

we ordered room service late at night and it was still delicious

we stayed over christmas and they were very attentive and excellent in accommodating the kids

location ,view from room breakfast was lovely

i was staying in a family room with two kids which made this discovery all the worse

only issue is the spa could have been cleaner in changing room

the air conditioning was very loud and the wifi (wlan) was very very slow.

i requested an early check in and this was

the beer in the attached bar was excellent. staff were very friendly and accommodating.

very nice allowing early check in

bar is slightly limited in what drinks are available and is the higher price end of the scale but

we took advantage of the laundry service and was fab

and although due to the restrictions we couldn't access all the facilities the option of the room service was

the room (king bed with sofa bed for kids) was tiny. barely enough room to pass the bed/ sofa.

wifi worked well

everything was clean, the breakfast was yummy and there was a nice bar downstairs

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

as above - woken early by a laundry van!

easy book in. 24 hour bar. late check out . wonderful breakfast.

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

free wifi advertised in the room info was wrong and we struggled to get any connection but it didn't

breakfast in the morning was delicious and lots of variety

the friendly relaxed atmosphere of hotel and bar area

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the ac never worked, breakfast was cold, laundry was 12 per bag

fantastic staff, room, breakfast and location. were happy to help when i needed early check in.

great spa facilities

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

needed a phone charger no problem, room service was quick and good selection, complimentary mini bar, social

spa was absolutely incredible

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

also, we had our laundry done through the hotels service

breakfast was amazing - ask for a teapot if you want more tea than just one mug full

kids loved the pool my daughter cut her foot in pool pool guy was brilliant with her thankyou

better to have laundry

cleaners carried dirty laundry through the eating area

beds sagged a bit in the middle. no blow dryer or laundry services.

location was perfect everything u need for a great day with the kids.

cinema, bingo, casino and decent food options 1min away

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

laundry service not available at hotel

kids loved it

no swimming pool open

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

great location, staff were friendly and rooms very lovely. late check out was available.

wifi didn t work on work laptop.

we were also given another free drink because we chose eco room service

no laundry slips or bags in room.

was beautiful clean and cosy staff were super friendly and approachable ordered room service came quick and food

poor and gold difficult to find a seat in the restaurant without a reservation busy at night not kids

& attentive staff, signature room, late check out, coffee machine, shower, comfy big bed, toiletries, mini bar

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

outlook on to back of buildings with laundry(

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

we also used the laundry service which was so so easy and efficient

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

no laundry facilities close by.

had our two kids with us, so they used the sofa bed, but the quality of it was terrible - very old mattress and

my pet peeve in a hotel is housekeeping knocking/opening your door before your check-out time

food was amazing room service staff where

we booked a pet-friendly room, but did not receive the dog bed or the other amenities mentioned on your website

second to none. good value for money, though breakfast is expensive and cuts off too early.