gym and pool open. classy and comfortable.

nice bar and good ambiance

seems a challenge to access the so called free wifi especially the faster connection if you're a

there is free parking available and the location is very convenient

gym and pool open. classy and comfortable.

it was very clean - there were no screaming kids in the pool!!!

the kids were unmanaged and out of control; making for our stay to be very unpleasant

clean and updated rooms. plenty of parking.

gymm is a bit cold.

the pool was refreshing. the gym was amazing. the hotel staff were wonderful to interact with.

close to everything you need (cranberry mall, sheetz, getgo) upmc hospital and turnpike laundry on every floor

dryer was broken and the one that worked took 2dollars off of me,no quarters at front desk for laundry

working ice machine and laundry on floor

we arrived late and were hoping for a late check out

the wifi worked well

facilities include free laundry room with washers and driers

free guest laundry

bed was very comfortable to sleep on, also having complinmentary laundry as well was a bonus

property was super clean and had alot of amenities, such as laundry facilities and nice workout room

desk said they were out bc they had no staff to do the laundry

the pet fee is exorbitant for a one-night stay

location, beautiful clean pool.

free breakfast

parking was so so. breakfast was crowded. not many cereal choices.

parking was so so. breakfast was crowded. not many cereal choices.

the laundry area was great so we didn t have to travel back home with days of dirty clothes

the staff was all friendly the pool was nice having laundry facilities available was great

the staff was friendly, accommodating, and helpful! the rooms had unexpected kitchenettes.

roundabout in front of hotel was a little confusing and it could use more parking.

tasty breakfast

the kitchen and laundry are still under construction, and the free breakfast is granola bars and fruit

no laundry service like advertised

couldn't access pool, workout room, no laundry

staff doing laundry in main lobby

laundry is available, takes cards, no coins needed which is nice

didn't/wouldnt say anything to the kids being loud, slamming doors, playing in the elevator, running up and down

they have the pool and the gym open

comfortable bed, gym, pool, staff, breakfast.

kids were running and riding on chairs with wheels in the suite above us as we tried to sleep below

parking lot was good, however we tight it might be time for a touch up as it was hard to see the

paid extra twenty five dollars for an early check in due to traveling, and they told me the room would be cleaned

i called the next morning to see about a early check in because i had to get ready for a funeral

the gave us an early check in so we could sleep before work.

mentioned above, we were across from the laundry facilities and could hear the staff talking in the hallway

add laundry facilities

no laundry

the lady tending the bar [ forgot her name] was great also

there is a gym

i had to do some laundry and the machines did not clean the clothes well at all.

kids loved

the pool needed to be heated as well as the pool room itself for the colder days.

area & parking lot, friendly staff - staff also texted to see if we needed anything, warm cookies upon

only complaint was that the pool was not open, but that is due to the covid-19 pandemic

room was very dusty, the towels were no absorbent, scratchy, very noisy and no laundry bag was in room

laundry room is a little expensive. but i do appreciate to have the ammentity.

no washer and dryer. they really should add laundry machines.

loved that the pool and hot tub was also working and was so relaxing

fine temperature for kids but cold for adults

kids loved the pool and the hotel let us stay over our rsvp timing due to us only in the pool

our room door was messed up , room floors were dirty with hair ( not pet hair) and hair shavings on bathroom

a bit noisy on the weekend due to the number of pets staying at this property

to many kids in the pool and hot tub.

staff was great & breakfast was good

rolled in right at midnight with 2 exhausted kids and a husband and the computer switched and told the receptionist

wifi was great as was the free breakfast

one of the reasons we picked this hotel was because of the swimming pool for the kids

king rooms are great two tv's a sofa bed as well as a king size bed small pool gym area, next door you have dick

the gym looked well equipped, although we did not use it

i love that the laundry facilities are no charge, except for laundry soap

the laundry was free the employees were excellent

the exercise room and free laundry were a bonus

the breakfast was great

the hair dryers bag, bad smell in the bed (like sweat) couch in the room was all ripped, with pet scratches

breakfast was minimal, just muffins, but it was fine for a place to stay briefly

i booked a room with a spa in it

yes it was a smoking room but maybe put a smell sprayer in the room or clean with smoke cleaner

breakfast was not that great but there is an eat & park right next door

breakfast could be out til 10 a

our room was right across from the laundry and ice maker, so it was noisy at times

had a room across the hall from the vending machines and ice along with the laundry so needless to say i was

no hot breakfast (not your fault though)

wifi was terrible

some of the pictures had shown a pool at this location.

had to get our own towels, take used to laundry shoot

breakfast!

pool

the breakfast was delicious and the lady working there was extremely friendly

we were able to get an early check in

laundry and gym were also closed for renovations and not available for use

short stay. so didn t see anything bad breakfast eggs could be made better i guess.

poor service through out my 9 nights stay not visible behind counter sitting in their car out in parking sitting

allowing us a late check out on our last day

easy to get too. parking lot felt secure.

vending and ice on every floor, not the 1st floor with laundry

was friendly, helpful, location is nothing special - views are parking lots and a gas station but is very

they kept the hot chocolate stocked for the kids

the pool was a great place for the kids to burn off energy at the end of the day

the pool was also closed in the morning so my kids couldn’t swim before leaving

to pay to wash laundry

laundry facility came in handg

bed comfortable, breakfast was very nice.

breakfast was awesome.enjoyed the hot tub while son swam

no working hot tub, very cold pool (and no towels available at the pool)

the laundry was in desperate need of new machines!! were extremely dirty and old.

loved the fact the pool is saline

it was pet friendly.

wifi and air conditioning worked perfectly

pool closed

room was close by the laundry room, someone used the washer and dryer 5:30am, woke us up

laundry room was one hour late opening one of the mornings i was there.

we take these night getaways every month to have a night stay away from the kids and prioritize our marriage

the staff was super friendly and the hot/cold breakfast buffet was well stocked and delicious

the breakfast bar had alot of choices

don t tell you they add a $30 extra a night in case you do room service or damage to room until you check in

open the pool already. for the price!! it should be open. there was nothing to do

(as was advertised) no room service available

the airport shuttle was efficient going to the airport. i hope it is that reliable returning.

fitness room small for hotel size

airport transfers, the rooms are very clean, comfortable and the facilities (such as a laundry room

wheaties this hotel many times i am parking for the airport

bar was very good sahra the bartender was amazing she is a geat assett to the hotel she needs

reasonable, clean, nice restaurant and bar on site, convenient, decet fitness center

we stayed here for the location and the outdoor pool

wish the bar would have been open :(

the bar restaurant was very nice staff was very friendly! food was delicious!

unfortunately, at this point, we had missed our shuttle

shuttle

the bar was a bonus

lot of kids in pools area sunday

this was first time we stayed at this hilton garden inn - the indoor pool was deciding factor

use the pool but it didn't look like we could have if we had the time to

i liked the two double beds and the pool and whirlpool

too short pool hours. no to-go breakfast option.

pet fee was $100

overall your hotel is excellent. sauna, pool, jacuzzi, and a real fitness room!

did not like having to wait for the shuttle and taking the shuttle to the airport

it's gym is well equipped

great staff, nice clean hotel, great location, great shower and bathroom, and pet friendly

we used the elevator near the laundry facility, it's fine, but very small and required a little more walking,

arriving, the parking lot was huge and empty

pool and staff

atrium/pool area was magnificent! rooms comfortable and clean.

we loved our stay! my kids and i loved the pool! very clean.

i booked the room from my phone while sitting in the parking lot

since breakfast was cancelled due to covid situation, we understood.

pool was closed and we didn t know till we were there

room was clean kids enjoyed the pool breakfast was good

the bed was comfortable and the price was reasonable. the wifi was easy to get on.

no housekeeping service due to covid and yet bags of dirty laundry laying in the halls

the same as the laundry bag

no breakfast, no laundry, and no cart to transport my property from the car to my room

my room was next to a loud gym and a lot of noise from other rooms

the room was spacious enough, the water was hot, wifi very good--occasional spotty--but always back on, great

glad to have laundry facilities on the property

this one did and the results were predictable - kids playing on elevators - loud well into the night - overran

pool was not open, other than that, it was excellent.

good location. they are pet friendly.

was broke which was devastating for my kids who we planned on using

the friendliness of some front desk staff. no trash bags in rooms or laundry bags. thin walls

the laundry area was out of order. i had to use the laundry facility at a property next door.

having to pay for parking

same breakfast selection everyday

which i was willing to settle for then found out they sold that room too i had four 6 year old kids with me that

amelia in laundry and the rest of the housekeeping staff were

no traffic noise. friendly staff. good breakfast. good sized rooms. laundry facilities.

a very good laundry room

entrance to the hotel parking lot had a divider on the highway

breakfast area was neat and tidy, well-stocked and maintained during breakfast

rooms are very big, and it s pet friendly

they gym was a little small but clean and functional.

nice location & the roof top bar was so convenient

has valley parking a bar and a restaurant upstairs with the most amazing view the elevator ride the lobbies are

we traveled with my service dog, and the facility is pet friendly, but there were no poopie-bags nor outside

shuttle & breakfast wasn t in service

i returned for the following: quiet location, convenient to my purpose, lots of parking that felt safe, good

dated color scheme, warn carpet, hole in stairwell ceiling.

free secure wifi connection that was strong

breakfast was great

friendly staff, airport shuttle, restaurant and bar area was great for a wedding reception

the pool was freezing cold. i think they had the a/c blasted.

those are a huge deal when traveling with kids

this place was supposed to be pet friendly but there is almost no grass around the building

area could have been nicer for the quality of the hotel; food was very overpriced for portion, kitchen was slow

the pool area was clean and well stocked with towels

easy and covered parking, options within the property-pool, exercise room, availability of the lounge for

large rooms great bathroom decent breakfast. we enjoyed our stay.

breakfast was great, location just what i needed

we didn t get a chance to use it, but loved the fact that it had an indoor pool for the kids

small pool

i didn't expect a kitchen; that was a welcome surprise

it is cheaper than parking at the airport and their shuttle services are always on time and professional

full kitchen in suite

breakfast was great, the room was a dream i loved the bed.

our room was next to laundry room washer and dryer ran all night ud83eudd74

love the breakfast area and food choices

nice hotel for economy prices, breakfast is decent food, the free airport shuttle bus is great

she made sure we got everything we needed, including a bath tub, snacks, and the shuttle for our early flight

location for airport travel; leave your car and get front door shuttle service for departure and arrival

used on site laundry and staff was v

the receptionist seemed a little put off when we asked her for change for our laundry.

room was spacious, with a full kitchen

however, the staff member at the front desk resolved this issue for us and gave us a deal on parking

we left to early in the morning for breakfast we had to catch a plane

very friendly staff. so helpful. nice laundry facilities!

good location, great laundry prices compared to surrounding laundromats. good size room

this was the end of our trip and being able to do laundry on site was really handy

no pool or fitness center.

the breakfast was nice had several items to choose from

parking was in a gated outdoor parking lot just a block away

loved the free shuttle service and the delightful bar

parking was free and very close

was lovely, the shuttle was great, surprised by the cute little gym and breakfast services

even to the casino

is no guest laundry facilities

laundry facilities is a huge concern when travelling out of state for a hyatt i expect much more

breakfast was awesome

not a full bar as advertised and no trained bartender (though the gentleman at the front desk did try and was

the bar was nice and surprisingly cheaper than i assumed it'd be

had laundry bins and appeared to be doing laundry or packing it or something right in the front lobby

several times were turned down for towels because they admitted they didn t do laundry for several days

kids loved the pool

the gym and pool were perfect for our family

pool wasn't open for my kids

dirty laundry left in room

close to pnc park,shuttle driver was great and the breakfast crew was wonderful

indoor pool for the kids

to the residence inn because spring hill suites was closed the room was nice because of the nice kitchen

location is very close to pnc park, heinz field, the casino and downtown

of laundry services, $27/night parking was a surprise, the toilet and microwave were dirty when we

they left dirty laundry in a basket in the closet

key room card maker, ice maker, laundry room, printer for receipt)

great location to casino

left in breakfast hours waiting in line a lady talking to guy working by food called up all her kids to get last

the hotel was also equipped with a laundry room and a small but well stocked pantry

free laundry service

i was unable to use the on-site laundry facilities due to payment restrictions

the facility also had a laundry room and gym

the cleartoken laundry setup is not useful for foreigners to setup

no laundry

was like it wasn't part of the hotel: we entered in the back, went through the aisle where the laundry facilities

then there was the gentleman josh stanson cna who went out of his way to find me a place to do my laundry ( we

was wonderful including the staff, comp breakfast, parking, and location

were hosting a large group of kids and their families, for a hockey tournament

asked for laundry service on saturday evening and i dropped my stuff at the front desk

no plastic bags for laundry

housekeeping did not clean the room - left trash and dirty laundry

how close it was to the pnc ball parkl & the casino.

breakfast,free wifi,parking on site,great location,walking distance to lots of places including royal casino

know to use the laundry i needed quarters, nothing was really said about it and didn't know it even existed

room is smaller than expected. laundry facilities were outdated.

area near office and laundry area smelled horribly of pot

i had to take my used towels to the laundry myself and request fresh towels

laundry service due to renovation

the gentleman in the laundry was happy to dry them for me and tried to refuse my

retro property with a busy bar on site and easy to come and go once you figure out how to get to it

wifi was adequate. nearby bar / restaurant.

the wifi for whatever the reason was unreliable

also you can pay to park your car and the airport shuttle was nice

the fact that there is a laundry facility on site it should be a easier process of getting quarters

disinfectant wipes for gym area.

very friendly staff, rooms clean, pool was very nice

pool was not able to be used (maintenance)

wifi. common area was not completely clean in the seating area.

has laundry too for long trips

great, but holly was exceptional ud83dude0d our 2nd floor room was conveniently next to the guest laundry

had an issue with guest laundry

great guest laundry too and complimentry breakfast was great although i would prefer not to have so many

parking free and super conveniently downtown is incredible

also they were folding laundry in the lobby of the hotel

for a small family but just the little extras at this hotel that were the bonus - swimming pool, laundry room

wifi connection cuts off automatically and you have to login every day.

kids enjoyed the pool

the pool smelled heavily of chemicals

was an industrial size laundry tub catching water from a pipe in the hallway out side our room catching water

convenient area and close enough to my daughters gymnastics meet.

the pool was down.

breakfast

pool was not open as it was under construction but we were advised of that prior to booking

laundry, pool ,breakfast coffee 24 hours and most of all the staff

the breakfast was great. it was hot and there was plenty to eat. the cook did a good job,

nice and clean and very friendly. kids loved the pool.

we really like that the airport shuttle is available 24/7

charge for pet, understand if left a mess for a change but not just to stay 50 dollars is to high

no laundry facilities

the tv worked great, the wifi

the gym was great , nice to have microwave on the floor.

was amazing for pnc park and rivers casino

i love the fact the the gym have to be key access only and the building as well

guest laundry and complimentary soap. room was nice and quiet. temp control was effective.

no complimentary breakfast for the price and no pool for kids

gym was a little bit limited, but not a problem

bar connected to your hotel standard not helpful at all and very lackluster service i know

location, valet parking and the outdoor atrium. the attach bar was very cool.