was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

self laundry not available

wifi didn't work and when i asked a manager about it he looked at his phone and said,

was a spacious hotel,with a clean room

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

wifi is fast also - good value

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

their shuttle also has a 3 mile dropoff/pickup distance, so very useful

location, kitchen features, spacious suite morning check-out staff were very personal

staff was very helpful and friendly. room very nice. great breakfast

breakfast was excellent, staff really made sure everything was abundant and tidy

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

anchor bar just around the corner was good to eat

free gym and pool what more you need

there was no closet to hang any clothes, just a metal bar above the only place to put a suitcase, other than

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

free parking is a plus

no shuttle even though it advertised one

with three kids it’s tough to find a big enough place to accommodate us

room service meal - quick, hot, delicious, excellent presentation, relaxing to eat in room

tues night dinner in the bar with the tues night specials. great meal deal!!

no pool

priced for what you get, the rooms can use an update the wifi could be better

clean, quiet, attentive staff, spacious, great breakfast

the smell from the laundry area was strong and unpleasant

my room was beside public laundry and employees laundry

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

bother us because we were just passing through, but normally with kids we look for hotels with pools

the kids running thru the halls and banging on doors were a little too much

dryers in the laundry room didn't dry our clothes very well

kids in hot tub and hallway

there is a restaurant across the parking lot in a different hotel

parking seemed a little tight

leisurely swim in the pool and soak in the hot tub helped me sleep very soundly

laundry room in hotel

didn't like that it was pet friendly the hotel was nice, i was very careful in the room i keep thinking a dog

the ice in the parking lot. i slipped on the ice

the only thing that could make this hotel better is free extended parking.

lots of kids

i got in late after midnight and they sent me airport shuttle immediately!

i liked the small snack area across from the front desk, and the pool was lovely

hotel was booked with kids that were competing in a hockey tournament

were uptight and miserable and rude with kids and parents from a hockey tournament

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

besides the broken blinds, stained sheets/carpet, and broken electronic keycard lock on the side entry door,

i did not have a car and it was convenient so close to the airport with a complimentary shuttle

shuttle ride was included

billiard and gym

laundry room is still closed and no water bottles available during breakfast

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

the laundry room is listed as an amenity but not available.

no laundry detergent in the vending machine

laundry machine needs maintenance

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

checked in , the girl was great, we went to the restaurant and it was fantastic, we had a great pool

candy bar regular size was $3

staff and morning shuttle driver (4am) was exceptional and very accomodating and friendly

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

the rooms were spacious. the laundry availability.

housekeeping staff talked loudly outside our room which was across from the hotel laundry

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

t clean dirty laundry still in the room and the bathroom was not cleaned

my room was next to the laundry

room and linens were clean and they had a laundry facility

located close to the airport and a shuttle was available

the pool area eas large and clean, rooms were nice and the staff was fantastic

pool was closed, that was a bummer for the kids.

they didn't have a laundry room to wash your dirty clothes

kids were a bit disappointed that the pool was under construction and unable to be used

we didn’t let the kids get back in when they wanted to go to the pool again

having kids this is something i need

great free breakfast, and attendants very helpful

with kitchen was great experience

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

pet friendly, lots of space, breakfast was a good variety

the kids had fun in the pool

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

super upsetting to know that they cut corners on laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

one suggestion is that you may need a machine to change billa for laundry

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

nice pool!

free breakfast was underwhelming and disappointing; in particular, the frozen omelettes and breakfast

oh, and the 24 hr gym was not cleaned daily

in one bathroom needed repair but kitchen sink was available for brushing teeth etc

didn't have breakfast

my kids got woken up and couldn’t go back to sleep do to them next door fighting and yelling loudly

its not in a bad area and gym was open 24hrs

the wifi was very hard to connect to

the conveinence of the kitchen

staff was excellent, especially the breakfast staff

the breakfast meat could have been better.

it was very clean and comfy and the breakfast was great and the staff.

the pool and the breakfast served in the morning

good location. clean. nice pool.

breakfast was excellent, the staff were super friendly and helpful, best customer service i've had

pool was very nice!! ud83dude0e

front desk clerk was very nice, and the room service personnel were very friendly

nothing ... would have liked parking and airport shuttle ....

the facility was clean, the pool was clean and the staff is friendly

to walk past laundry and break room with doors open and music playing loudly all day long

perhaps providing a spray cleanser for gym equipment after use would be a good idea!

great breakfast selections, comfortable beds, clean room, good location and very friendly staff

that no rooms have tubs, yet the pictures on the website clearly showed a 2-room suite with a kitchenette

the pool and hot tub were nice. i also liked that the bathroom was a good size.

there is also a pool, fitness room, little business room, and laundry

like the fact that the laundry was complimentary and there was a hot breakfast every day

oh and the laundry area was available to use

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

from the free laundry to all of the dishes included , everything was helpful

i didn't like that there is no back door entrance to the hotel from the parking lot.

staff were always very accommodating and some of them even went beyond like caroline in the kitchen and mimi in

my grand kids loved the pool and spa

friendly, professional staff. nice swimming pool.

breakfast was delicious & had a good variety

i saw a laundry room, gym, jacuzzi and outdoor pool

free parking area value

the gym and pool looked good but i didn't have time to use them

breakfast, friendly staff upon check in and out, the room was so clean and cozy - the beds were so

of the machines at the gym didn't work, the pool has been closed for months, the area was pretty dangerous, it

laundry room & ice room available

new, clean, and comfortable lodging option in the buffalo area. easy access and parking.

indoor pool was freezing

there was under cover parking and lit very well.

room service delivered our dinner n a minutes

dirty laundry bag left in room

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

it was a non smoking room, but when i woke up in the morning i found my nightdown stank of smoke

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

parking lot unsafe, thick ice

pet fee wasn't stated on booking

wifi didn t work the 6 days we were there. towels very scratchy. no longer has robese

the gym is clean, a bit sparse, but super clean

and room service ending at 9pm is early

the room decor was very nice with a fireplace

we must have been below the laundry room because there was a lot of noise like cars rolling across the floor

room lacks a table for room service

wifi was stable and reasonably fast

would prefer to have been on casino lobby floor. had to go up to go down.

at bar was fair

renovation of guest laundry facilities, general upkeep of building interior not that great

laundry was broken

the laundry lady i met in the hall was kind as well

bolt lock on my door did not lock and they need a change machine for the laundry room or at least allow you to

park and that the lady that does the breakfast went out her way to make sure i had quarters for laundry i am

scott the manager & all the managers and the breakfast staff, especially

the kids and i enjoyed the spa pool and swimming pool

close to boulevard mall, easy to get in and out of, free parking, good wifi, comfortable beds, quiet, very

nice rooms and staff. pool and hot tub. free parking

amazing staff nice pool and spa washing machines good location

and i had to ask for laundry bags for dirty

plastic laundry bag, pillows were good, not great

unreliable wifi

tailgating in parking lot (outside our window), pool area occupied with a bunch of little kids in the hot tub

pool was clean, the hot tub or swirl pool wasna

no laundry on the premises

no laundry, only a small in the next hotel.

no laundry. we had to take laundry next door to the red roof

no guest laundry. no hot tub.

it was very clean. the kids enjoyed the pool. breakfast was great.

guy who checked us in looked like he smoked pot all day, grabbed a tee-shirt out of the dirty laundry and rode

i book for the pool and my kids were disappointed

breakfast was great and many options was great for the kids ! the pool was awesome !

pool was down for maintenance and cleaning person was outside my door cleaning room across the way

was a large group of soccer families in this hotel for a tournament and the staff allowed the kids and parents

had to dry off with our tshirts and bring home a bunch of wet laundry

in wasn't on time, laundry room wasn't stocked, dryer didn't work, toilet seat didn't stay in the toilet,

flies in the room were a result of food trash not being removed in the second floor laundry

good parking

the pool and hot tub were lovely

breakfast and paraking aone would've made me give 5 stars but it was truly a comfort inn with laundry, gym,

and guest laundry, which were features i purposely chose this hotel for, we're not operational and this was

bugs from spiders to other crawling bugs the blanket was dirty so i gave it to housekeeping for laundry on my

but the bathroom was not ( i later found that the front desk staff were cleaning the rooms/ doing laundry as a

the gym and laundry are being renovated

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

the continental breakfast was awesome

laundry room was clean with easy to use appliances

we were told they were backed up in the laundry

pool was very relaxing

the rooms were clean and comfortable. easy parking.

decent breakfast

the towels were so soft, kudos to the laundry team

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

room service was also great

the heat was hard to manage but we were able to use the fireplace to stay warm in minus temps

great bed, lovely bathroom and great sitting area with a fireplace

we appreciated that the self laundry

nice suite... very well equipped 24 hour gym was also greatly appreciated

the gym

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

could have more customer service experience and appeared to be homeless people walking in eating breakfast

nice pool area and laundry facilities

staff blended my yogurt and fruit selections for me for breakfast

gym and cleanliness

was traveling with my family 2 adults and 2 kids

nice rooms. eclipse welcome package. nice view of square. nice gym. nice staff.

location perfect staff friendly. pool spa nice touch.

i would highly recommend putting grab bars in the shower

got a suite as we were travelling with our kids

cable tv was not working properly, but wifi was fine

also the hotel lobby bar should be open more

didn't know there were breakfast there.

pool,small bowling alley, nightclub all within

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

pet friendly is great, but no good place to walk them outside

the pool area wasn t kept up very well

close to convention hall made it easier to get kids to dance competition

we sat at the bar for about 15mins and had four people on staff

decent gym

it was great pool and views awesome

elevator not working hugely expensive breakfast price on weekends no room service

room service and restaurant not overly priced for being so ritzy looking

room service was top notch

to sign up, you then need to make an extra trip to the front desk (which can be a hassle with two kids

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

we really enjoyed our stay with my husband and kids

got back at 1030pm and found the bar dark and the lights out

continental breakfast was well varied and fresh

didn t get a chance for breakfast but i did get some juice

the breakfast was delicious

commented-the soap amenities were sparse as there was only a bar of soap for everything

breakfast was amazing and we enjoyed sitting on the outdoor patio

+ free parking +complimentary chauffeur service + first drink of each night included, friendly bartender + free

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful

excellent location! beautiful room! excellent room service!

cleaning those rooms is very important to those of us that are allergic to pet hair

never had room service before, it was definitely worth getting, the staff was great and friendly, food was

all day room service menu is very limited

the front desk was helpful and the bar was comfortable with nice specialty drinks

great facilities such as fitness center, laundry, breakfast, ...

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

they have guest laundry, an office, pool, spa and exercise room

they might have had room service.

nice and clean laundry was very comfortable

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

no extra linen for the sofa bed. no laundry bags in the closet.

convenient customer laundry, paid by credit card

hallway smelled like smoke and laundry

modern and clean laundry (credit card)

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

big room, aircon, laundry facilities, comfy bed

parking was somewhat limited

the rooms and architecture where absolutely amazing. bar is very nice and location is great!

the bed was very comfortable and parking was easy

manager at the bar/restaurant who made us feel not wanted because we had kids

would like more breakfast offerings. only service at the bar offered.

having a laundry facility on the same floor was really nice too

always beautiful , spacious, clean , late check out my go to family hotel

fitness center was really good and pool also not bad generally i liked it

automobile exit to transit avenue from the front building parking lot can be dangerous

the rooms are clean and the breakfast is grwat

the fitness center was shut down.

breakfast was great--more than i thought it would be

walnut tree in parking lot.

00 dollars plus taxes and 2 pet fees for 1

free parking place, we were visiting niagara falls...next to hotel are shops and fast foods

there was a laundry, but the machine did not work

the breakfast was fabulous and the hotel was the best ever

eggs, toast, sosages etc - simple, but pleasant breakfast

there was a beautiful indoor pool but the water was too cold to swim in

makeshift front desk, all facilities closed, pool, gym, etc

pool and close home. the price was great.

limited parking in front of rear building

tv was tricky, no wifi

only thing i didn't like only a little bit was the parking situation normally most of the places i go you get

room was amazing it was huge extremely clean beautiful cathedral ceilings hit tub fireplace bedding was beautiful