the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

breakfast room ambiente

parking is very convenient, there are parking spaces directly outside and also in the underground

parking is comfortable, on site hotel (not covered) at the entrance

pool & breakfast

we enjoyed the breakfast as well, very nice selection of available food

breakfast, very spacious room, big balcony with amazing view

room service menu not great either

enjoyable outdoor pool with bar

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially

wifi is not very reliable and it's often necessary to resort to your own data

no menu for room service

the staff, the breakfast, the location, the free parking and beach towels, the everiday cleaning and the views

air conditioning and wifi did not work.

the restaurant was outstanding and breakfast was a real feast

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

recliners around the pool were tired tea making facilities in the room had no milk gym not well

the gym didn t have equipment (i mean how would you do weights with only one weight

food a little repetitive. room a bit dated and the water in the pool very cold.

the spa can be improved

was great, room size was according to the room type i paid for, but the wifi in the room was so poor and constantly

breakfast was good

small bar dispatched spirits and cocktails

property close to sea, good bar and sauna

was supposed to be gym facilities

the food in the bar and restaurant is also very good

the bar was not open whilst we were there due to staffing issues

fabulous huge salt water covered pool and spa facilities

quiet, beautiful gardens, free parking and a very good breakfast.

limited staff so not necessarily anyone around to get you a coffee by the pool

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

lack of facilities for kids

it's pet friendly which is great for anyone who travels with their dog or cat and has a very nice

the gym could be slightly more modern with a sound system that you can connect your phone too, however

we didn't get a chance to use the pool, but it looked splendid and clean

beautiful property with its small vineyard, avacado trees and other fruits and flowers, fantastic pool and a

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

room, large bathroom with italian shower, nice view, calm, parking available, swimming pool, nice personnel,

swimming pool could be warmer

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

wifi was a bit poor, and it was hard to avoid cigarette smoke from other balconies & in the outdoor

parking was an issue - carpark was too small, had awkward perimeter, needed designated spaces

breakfasts were really good, as was the meals at the pool bar

wonderful buffet breakfast

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

adaquate make soup, small breakfast, salad

very clean and nice staff. swimming pools are very goods. kids loved it.

pool and room

the pool is way too cold. i ve never been able to get in it!

excellent restaurants marvellous pool and spa and very comfortable rooms

except the wifi in our room was just about average

we liked everything although the gym was pretty warm. it didn t stop us using it however!

gym was a bit disappointing i missed a cross-trainer, which would be a great addition to the

laundry service was awful

laundry service at super speed!

gym didn t have any weights and only a single resistance machine

room service was top notch , each day there were leaving extra snacks/fruits in my room, they were

we asked them to be replaced but even the new ones xxl size were like for kids so we couldn't use them at all

the cooked breakfast could have been hotter.

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout

pool area, spa and gym

the espresso during the breakfast was not impressive, somewhere below the average to my taste

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues

the laundry service they offer means you can t just borrow an iron to do it yourself.

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the rooftop pool, and the bar was awsome

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to

- we had partly-sea view room and there was a construction going (but not too loud) - the gym is very small,

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

babycamera not working with wifi in room.

facilities great and the pool area amazing like paradise and the view breathtaking

the hotel wifi was excellent, and the breakfast was very good

didn t like the gym

laundry service was patchy

hotel , lovely staff,great food, great kids clubs

breakfast in bed ud83dude0d

piano bar not open

gym was old and incomplete, and the spa had some broken/unavailable facilities

laundry wash prices were high

and the free shuttle numerous times per day

the hotel provides a shuttle service from monday to saturday to take you to the city center of funchal

- they don't provide any information (only about breakfast and wifi)

pool bar available with food lunchtime selections

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

the breakfast was nice and the spa treatment was amazing

strong wifi

breakfast was varied and good as inclusive

would have been nice to have a bar area and lounge

helpful staff, great breakfast, pool stayed open till late which was great as my kids didn t want to get out

shower was very good and wifi also good

the bar was not open much, the gym & spa were not open

wifi available only arround reception and pool area.

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

very expensive laundry services

hotel features a nice outdoor (and indoor) pool, and had on-premise parking which was important for us

breakfast : staff really unpleasant, not friendly and not helpful

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

there was live music every night just under our balcony which made it hard for the kids to sleep

quieter with seemingly older clients as no kids toys in pool

staff not particularly friendly, suggest swapping them with room service staff, they were much better

is amazing, lunch at the pool bar is delicious, the italian restaurant was lovely

the breakfast employees are great

clean rooms. nice pool and nice pool bar.

they accommodated my early check in. very much appreciated.

a lovely stay, good location, amazing sea view from the bed and the balcony, very good wifi in the room

pool was big and the bar makes most delicious cocktails

apparently a laundry delivery issue

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

swiming pool was nice and the bar

gym and indoor pool perfect

is actually outside (you need to get out from 1 of the hotels outside to go to the indoor pool), gym - which is

next to the laundry room (think washing machines which are on day and night) and b

the breakfast is very rich so everyone can find something delicious for their taste

comfortable room, all the facilities we wanted, great gym and indoor pool

hotel, big pool, kind staff, delicious breakfakt and also rooftop hot tub with exceptional view

highlight, roof terrace with jacuzzi, bar and sultans

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

the facilities (gym, good breakfast)

no wifi in room, paintwork scuffed in room.

decent location, cheap, clean, good wifi, friendly staff

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

the room was fairly clean and room service changed the bedding and towels daily

great location, friendly staff, hygienic and also nice breakfast buffet

we had access to the gym and pool and the room was welll-equipped with a tv, hair dryer, mini-fridge and a

wifi was not working at the room and people at the reception said everything was working and there

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

when my partner asked for information on laundry service he was directed to the info card in our hotel

room, clean laundry and towels

the breakfast was good, but it could be more varied

robes, complimentary water and then there is the incredible rooftop terrace, well equipp gym we especially

we did not get any access to the wifi as it did not reach

the water on the outdoor pool is at a perfect temperature and the pool flooring is non-slippery, fabulous for

other than we did think the hotel parking fee was high, 15 a day

really good value for money and the bar with its ocean view is the perfect place for sipping cocktails

the food was superb (breakfast was particularly delicious), with a wide variety of fresh, high-quality options

only one thing, rap music, loud during breakfast!!! didn't go well with bacon and eggs.

wifi was operational but not strong

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

nice swimming pools with bar & towel services

staff was absolutely lovely! breakfast was good. spacious rooms.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

some amenities should be available like iron in the room and laundry.

delicious breakfast, reasonable pricing

the view, staff, and grounds. quiet,champaign breakfast and out door patio view.

the wifi does not extend into the bedrooms and is patchy throughout the hotel.

i was charged for laundry although i didn't use that service, i emailed client service and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

the breakfast was marvellous

inside pool with hot tub and sauna, which is nice but not very relaxing as it s also used as a kids pool and

no room service, no iron or ironing board in room, toasted sandwiches only during the day (which

lovely hotel and amazing staff, especially the bar staff

small parking.

gym is pointless

in addition the hotel was too crowded and kids were playing everywhere

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

exterior space for breakfast

there wasn't any room service for ice etc

location breakfast

breakfast was very good

cost of laundry has high. otherwise could find no fault.

pools and gym/spa facilities superb

was no pool bar in the other pool area

pools and gym/spa facilities superb

location, grounds and pool area, room size and comfort and lastly attentive staff who made our stay pleasurable

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

wifi signal needs to be stronger.

it’s a great place for kids, they aren’t limited in what they can access and are made to feel extremely

we had room service for our included breakfast- continental

cuisine, very friendly and attentive staff and service, immaculte cleanliness in all area, super pool with great

the infinity pool is amazing

seaview, amazing infinity pool and excellent and affable service

great infinity pool

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast

superb breakfast. fabulous suite and the view was heavenly

the bar by the swimming pool was very pleasant except when it rained

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

it was mainly a tea kitchen, so the cooking we planned for was cancelled

there are a couple of bars though they don t tend to get busy so sometimes you have to track down a staff

bar and restaurant prices are high reception staff could be more welcoming and

tech implementation needs attention wifi speed measured via ookla software was between 6-8mbps ok for email

fabulous spa and gym and everyone went the extra mile to make our stay fabulous

i thought the spa was expensive and the list of treatments should have the prices displayed.

housekeeping & room service were outstanding

closing of pools and gym way too early.

great views, breakfast and facilities.

outdoor view wifi

breakfast wasn t the best unless you came early

gym didnt open until 10am. would of been nice to use it from 6am.

cozy pool and spa area too

the hotel has an extraordinary beautiful garden, and a big nice pool

breakfast was amazing

is set in a lovely residential area quite high up the hills, so it was necessary to take the free shuttle bus

parking was free, easy, safe and plentiful

breakfast was fantastic

i wish there was some place dedicated to small kids, even some board games in a game room would be nice

great staff, clean and large room, exceptional breakfast and service

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and

friendly, great rooms and breakfast, all needs easily dealt with by incredible staff, facilities great

personal was super nice and we were given late check out which really helped us and a bottle of madeira wine

things were given to laundry for cleaning, but white shirts became yellowish

great variety for breakfast and dinner

the breakfast was nice

easy parking, good location, close to the center (but a bit uphill on the way

stayed in the deluxe junior suite, a beautifully appointed and spacious room

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

from reception to dining to pool and room service, staff were amazingly welcoming and helpful

nothing special, except maybe the variety of food on breakfast.

the hotel wifi is extremely poor as it has been for years unfortunately

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

gym limited

the wifi in the room was nearly non-existent

the mini bar / tea coffee was never replenished properly

they serve dinner only till 9 or 9:30 pm as room service which was very bizzard and wired for a 5 star hotel

breakfast had a wide selection to put on ones plate

the spa was the biggest i have ever seen

breakfast was great and being beside the pool the kids loved it so much.

location with sea view rooms at higher floor, lovely staff, pool water very soft one, amazing restaurant & bars

as it was close to perfect) i would say the lack of vegetarian options in the restaurants and for room service

the kids was amazing

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

although there apparently was a list of cost we decided not to check before asking for laundry service

liked that they had a pool for kids and that the pools were with salted water from the ocean

however the hotel has its own restaurant which is handy and an over the bridge pool, with kids facility

occasional internet unavailability in room over wifi (but happen one time only)

indoor pool and spa is nice, although for me the water was a bit cold

excelent playground for kids, but need to fix the kids slide

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars

no car park for guests. we had to pay extra money for parking car by the casino.

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat out every night

trivial, but larger mugs and glasses in the kitchen would be nice, as there were only very small coffee cups,

wifi was weak in the room

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat

parking was available right in the hotel area (for an additional fee)

parking spots are limited (3 or 4 cars maximum)

wifi in bedrooms and more electric sockets to deal with all the electric gadgets that we now

the pool was could be cleaner

the bar was lovely, the breakfast was great and the staff were wonderful

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

inside they also have laundry machine and strings to dry your closes

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

the lady showed us parking spots and where to do our laundry, super nice

not have a choice of room as we needed a safe and quite room so not option with a balcony or kitchen as noise

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

spa and gym facilities weren't particularly nice or in keeping with style or equal standing with the hotel

wifi in the room was not capturing well for video calls, some furniture like table could be

swimming pool at the top of the hotel with a nice bar area

the rooftop terrace & bar & the location

late check-in possible, good breakfast, parking lot available, clean and cozy, gym and bar at hand

at the end of the very very long corridor, the outside training equipment, the red swimming pool, the list is

wifi is super fast

the imitation grass carpets, the real grass on the rooftops, the gym, the sauna, the swimming pool, the bar,

we phoned to order room service and was told 'we are too busy you cannot have room service'

we used the laundry service after travelling around the island but thought it was extremely

was amazing, breakfast really good and bar snacks excellent

fast wifi, big and clean room, good selection of tv channels, air condition

beautiful room and bathroom. lovely pool area. very helpful staff.

bar

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

that the gym is only accessible if you are paying for a spa treatment, this should be open to all guests

hotel, excellent service, wonderful roof top pool

and a laundry room 4 mins away

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that

they had buffet breakfast which was okay

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

wifi worked fine

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

unfortunately we had to leave very early in the morning and we couldn t have a cooked breakfast, but they

parking is limited, there was no availability

close to the town center, beautiful room, friendly staff, great breakfast

really friendly and helpful staff, great wifi really high speed and fantastic location

localisation laundry service good deal

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

good wifi

not the other as it was facing only one way and could not be adjusted really really need a little bar fridge or

decent wifi connection

indoor pool was not heated, that would have been nice but a great spot for photos

nice indoor spa pool available for sole use by appointment

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in

only thing i would add is swimingpool was very small and perhaps was missing something like a steam room or

rooms clean and comfortable with a mini kitchen area and good shower

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

wifi on floor did not work sometimes and i had to go down one floor

a drain smell in the kitchen sometimes

location, parking

had a new year buffet, which was excellent and that we could see the harbour from the rooftop pool, which meant

very good shower water pressure, pleasant staff, rooftop views and relaxing solarium and pool with bar, excellent

not real bacon at breakfast or at least it didn t look like

the swimming pool is tiny but probably ok for kids

breakfast was delicious.

no wifi in the room table and chairs in the balcony in the horrible condition

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

old furnitures but the bed worked out well and couldn't complain for anything exception from the wifi

breakfast is nice

no wifi in 2024

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

reception friendliness, and help. good breakfast choice.

breakfast was below average,no fresh fruit and only rolls,ham and cheese

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

the staff was very helpful and kind, also from the breakfast area

best 5-star value-price in madeira, good breakfast and amazing staff

not a heated pool (not a massive issue) as i only used the pool once

we had rented a car from the airport (the hotel also offered us rent a car), there was a parking with enough

great view over funchal shuttle bus to the city center (pictures) great variety for breakfast

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

you can remove the mask around the pool , and obviously in the room and when at the bar

location, room, pool

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming

laundry is offered for a price with a terrace to dry it on

there was just a small window and it was above the laundry

our room was cleaned every day; wifi worked well

wifi was terrible

wifi didnt work but that didnt bother me.

good quiet bar and dining available if you want to stay in the hotel for the evening

staff was nice, breakfast is delicious

we didn t use the gym or the pool but it s nice they have these facilities

the corner; lovely and helpful staff, borrowed kettle to the room with no issues; there are many parking places

breakfast was very good not a huge selection, but it was absolutely fine

property was excellent for getting around the island the wifi was very poor, but you could spend 6 euros per

wifi was great location was fantastic for old town bars and restaurants

breakfast was average so if i returned i would book the no breakfast option if possible - the wifi was terrible

liked the hotel bar with nightly music program

kitchen facilities. microwave needed

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

nice bar down the hill with good live

no kettle or tea coffee making facilities in room. spa didn t look enticing at all

the pool area is immaculate and the views out to sea are great

breakfast was lovely every morning on the terrace and staff were very kind

run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

laundry service was too expensive, the wifi was available only at the reception and it was

kitchen was locked inside room unless you would pay additional 8 euros per day or so...

wifi in the playing room in 2nd floor only and on the sun terase, which is closing at 8:30pm, not

wifi only in reception and bar on the roof

great view, good restaurant, good breakfast, good and kind representatives, nearby golf course

staff were lovely, breakfast was good, the room was spacious and always clean

there is a drinks/lunch bar next to the pool as well as pool table, sauna and spa room (spa sessions have to

beautiful gardens and swimming pool

wifi at best intermittent and then very weak. very poor phone signal.

related botanic gardens) on site, along with a wonderful restaurant and second restaurant at the golf course

gym could also have been a slight bit larger

breakfast - fabulous choice with the option to enjoy on the terrace

the breakfast and dinner were very delicious, i believe that everyone will find that will suit their

only disappointment was not having an outdoor heated pool

), infinity pool, bar on top of the cliff, amazing views from any part of the hotel

infinity pool, and surrounding areas, great pool bar, lovely food, staff couldn't do enough, free shuttle bus

nice design hotel nice and comfortable room good breakfast very fast wifi

beautiful views. loved the shuttle bus service and the two dogs of the hotel.

help with getting from the airport was organised with ease - a taxi was organised and a shuttle service provided

additionally, they advertise a laundry service which, to give you an idea, is 2

i asked for one at the reception desk and i could borrowed one) very few equipment in the gym (only 1 running

location, great selection & quality at breakfast

wi-fi is limited to the reception and bar areas, but not really an issue

hotel was amazing, pool inside, sauna

possibility to do my laundry in the bathroom wich is a plus as a hiker

no wifi in the room

breakfast, room.

dining was a highlight, especially the extensive and fresh breakfast options

table tennis kept my kids entertained and so did the volleyball pitch

the pool is a

is very poor throughout the whole territory and by the pool, bar the reception area, but it is understandable,

staff, such a beautiful garden, a room with our own little garden, the food was good and the breakfast excellent

is very poor throughout the whole territory and by the pool, bar the reception area, but it is understandable,

apartment was spacious, well laid out, with full kitchen facilities, kitchen appliances, oven and hob (if required