few very small suggestions, 1) pool chlorine was very high and 2) gym equipment could be updated a

the grounds are beautiful and tranquil and they have a top golf

food excellent with a great breakfast

fruit, croissants & good selection of madeiran food for breakfast

lovely walks across and around the property and golf

staff, such a beautiful garden, a room with our own little garden, the food was good and the breakfast excellent

lovely pool at centre with great poolside bar, and beautiful views out over the sea, which feels like it's

i also enjoyed breakfast were i had the chance to taste delicious cakes

breakfast was amazing

too expensive to use the spa and indoor pool.

the food ridiculous breakfast bread and fruit no hotel meal for 4 star hotel strange

is a lovely hotel with beautiful gardens, spa treatments available, excellent restaurant and wonderful staff

a swimming pool at the top of the hotel, and a small garden, with a scenic view and some tables to seat and

plenty of space to relax by the pool and the garden next to it

can only think of two minor things: the breakfast is just decent ( but then again, is right for the room price

possibility to do my laundry in the bathroom wich is a plus as a hiker

the amenities, including a beautiful pool and spa, are top-notch

good breakfast, indoor pool was great and had great views and a ping pong table

table tennis kept my kids entertained and so did the volleyball pitch

there are nice facilities: indoor and outdoor pool, table tennis, beautifuly garden

the beautiful garden, swimming pool, decent breakfast, and spacious room with a big balcony made everything

free parking on hotel site

mediocre to bad wifi in an otherwise great hotel might have kept them from a 5 out of 5 rating

has potential and space to upgrade with full spa facilities but all a little tired and underwhelming at the

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was

modern and spacious rooms with comfortable beds friendly and professional staff, speaking english

there is also a gym with a few equipments

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was

facilities for swimming and jacuzzi, beautiful views over funchal, very helpful staff, free parking

parking was limited when the hotel was full.

pools were great, suite was well equipped with a little kitchenette, parking was easy, breakfast was varied

cozy spa, with pool, hammam, and sauna

view, great food, fantastic view, beautiful pool, really comfortable room, i can only recommend

wifi is the only problem. it's pretty unstable.

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

the prices for laundry are insane, 20-30 euros for few clothes

indoor pool and gym included, several restaurants and bars, great environment, amazing value for money

nice gym, very clean

also the hotel gym and spa area were super nice as well

the laundry service didn't work as expected

stunning views from breakfast and anytime using the 2 restaurants on the cliff

whole hotel is a bit of a maze and spa needs to be booked in advance

shabby interior, no wifi connection in the rooms.

the rooms are super comfortable, wifi works perfectly and the staff is very friendly, even for high madeira

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

breakfast is just ok

was good, the parking it not as tricky as some people say, you might not be able to park right outside but

quite central location between the big hotels, parking is sometimes a bit tricky at the street

looking for better wifi

modern apart hotel pool gym and spa were good fabulous terrace outside restaurant with wonderful

30 - studio with a kitchen is not equiped with a dish soap/sponges

refrigerator, tv-set, and kitchen were probably more than 20 years old

hot tub / jacuzzi with cold water - indoor swimming pool open only until 18

wifi coverage. this was only available in the reception area.

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

we went off season so the pool was cold

coffee at breakfast could have been

it is a pleasure having breakfast (good selection of food) on the terrace overlooking the pool - and dinner as

excellent, excellent value for money, great swimming pool, easy access to cable car

wifi was great location was fantastic for old town bars and restaurants

kitchen in rooms has no sockets to plug in the electric kettle they provide

great ambiance, excellent service and breakfast, lovely pool area

would have liked a little more variety at the hot breakfast table, for traditional english breakfast i would go

the small kitchenette, attentive staff, cleanliness, lovely food, location, great reception

the front desk lady was not very warm and friendly even with the kids.

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

good location, clean room, free breakfast and very friendly staffs! would love to come back.

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

thanks to this hotel we spent a wonderful last day in funchal breakfast was delicious

laundry is offered for a price with a terrace to dry it on

there was just a small window and it was above the laundry

our room was cleaned every day; wifi worked well

no wifi you could be put in any number of properties not the one you actually booked

good wifi

very friendly, even provided laundry and was very helpful.

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated

clean, no frills, good wifi

had a new year buffet, which was excellent and that we could see the harbour from the rooftop pool, which meant

comfortable quiet room. helpful friendly staff. great roof terrace bar and pool.

was good , bed was comforttable and very nice place for pool

car parking in house

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

reception friendliness, and help. good breakfast choice.

no wifi in 2024

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

breakfast was below average,no fresh fruit and only rolls,ham and cheese

breakfast was not very pleasant

wifi didn t work in the room.

no wifi/pool

wifi was awful

location; shop under; breakfast; staff;

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

and a laundry room 4 mins away

it was a very nice stay, nothing to complain about. big room, good location and fine breakfast.

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn

the rooftop terrance had a bar but wasn t used and it didn t look like it had been used in a while, that

it was great having breakfast included

we had early flight and they prepared breakfast for us

the spa area, only has a small pool, nothing else

the room was spotless with chocolates for valentine day and also a bottle of sparkling wine

loved the buffet breakfast as did the kids

spa treatments also have to be pre-booked

localisation laundry service good deal

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

decent wifi connection

very clean quiet while in the very centre comfortable bed fast enough wifi (60 mbps)

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

really friendly and helpful staff, great wifi really high speed and fantastic location

free parking was provided near the hotel

perfect location and perfect breakfast ! the parking is also a good plus

wifi was reliable

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

one minor niggle - the gym could be better equipped, it occupies one sub floor level, seems a bit of shame not

out sofa in the junior suite was uncomfortable and room service comes later in the afternoon

free private parking (although limited to a few cars)

parking lot is very small, only 4 places to park your car, however, i can understand, just because,

parking. it was very exciting!

no wifi in the rooms, but it meant putting the phone down and reading!

bar service was excellent and enjoyable

we used the laundry service after travelling around the island but thought it was extremely

was amazing, breakfast really good and bar snacks excellent

the time the breakfast was open not everything at the bouffet was out, we needed to wait a little bit and we

wifi a bit iffy in room, good strength but failed to connect most of the time

wifi

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

the lady showed us parking spots and where to do our laundry, super nice

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

inside they also have laundry machine and strings to dry your closes

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way,

spa and gym facilities weren't particularly nice or in keeping with style or equal standing with the hotel

the roof bar and pool area is lovely and the staff were all very attentive and friendly

good location good room service decent value

no gym hotel is inside a shopping centre. jacuzzi wasn t very warm.

we love the pool area

ample parking

would be good if there was a shuttle bus in the early evening.

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

to the town, selection at breakfast, very comfortable room, very helpful staff, swimming pool and bar area,

free shuttle

very good wifi reception signal in some floors/areas of the hotel

for extra charge, the same breakfast everyday, confusion during the dinners - needed to wait at the entrance

service by the pool bar was poor as there were practically no waiters in the pool area so lots of dirty and

excellent location excellent outdoor pool

we really liked the aqua gym classes that were popular with many holiday makers

one of them had a little kitchen

trivial, but larger mugs and glasses in the kitchen would be nice, as there were only very small coffee cups,

no room service available despite listing on the facilities

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat out every night

room, breakfast and swimming pool were great

convenient for golf course

the restaurant at the golf club was

everything, location for golf, levada walks, funchal access

pool, parking, super friendly stuff room in a ground floor had a seating outside in the green superior

doesn't have laundry facility all days

there is no laundry service - i washed my clothes in the room and it took literally 3 days for them to dry -

location was off the beaten track. horrible coffee. spa amenities small for the amount of people

close to golf and horse riding center

don't have double beds (only twin beds put next to each other) , and the prices at the bar and meals are a bit

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

fa ntastic breakfast

only downside was the room service (kinda confusing) and some furniture feeling a little 'tired' compared to

beautiful location, really nice breakfast, very friendly staff

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

things were given to laundry for cleaning, but white shirts became yellowish

big plus for the gym, the outdoor pool and the spa - we were spending our last days on the island here, so

but to get to the major restaurants / bars or the market it s at least a 30min walk (downhill) -room service

you also have to pay extra to use the indoor pool and gym, which we didn t know before coming, so be aware

free parking included

amazing views from the balcony and indoor pool

:) the room, parking, etc are great but what makes this hotel stand out is the service and kindness of the

we enjoyed using the outdoor swimming pool

wifi was unreliable at times (on apple devices)

loved that the parking was for free and that we got a free room upgrade

clean, friendly and safe. great with little kids.

clean room fridge in the room with refreshment drinks at no extra cost rooftop pool excellent selection at

pools, spa facilities, and a casino/club attached to the hotel if you want night entertainment

the hotel is big, super clean, great location within walking distance to the city centre, the gym/pools and

the interior pool is quite small, it is meant just for kids and their parents, there is not that much space

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

some amenities should be available like iron in the room and laundry.

spa facilities as in the process of being renovated

the hotel had no room service for food, or for lunch or dinner

the wifi didn't work in our room.

fantastic location! staff is extremely helpful ! kids club staff was great

so 1 coffee/tea each before calling room service for more

breakfast excellent

pool beds were not good as they didn't have any cushions

beautiful hotel, peaceful sea view, access to the sea, top location and a well equipped gym.

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

although there apparently was a list of cost we decided not to check before asking for laundry service

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are

parking available on site, for free

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

pools, spa, restaurants and bars, staff, amenities, room service, rooms in general, all is amazing

good menu for kids, that mostly was a big issue for us in other places

breakfast buffet was excellent with a good choice

breakfast was very good with attentive staff, there is something for everyone

plenty of amenities around to keep you entertained - 2 outdoor pools and 1 indoor pool + small gym

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

breakfast was very busy & there isn t a gym, but we still had an amazing stay!

strict about not allowing kids in the hot tub even when it was empty (no adults) and not actually very hot

were eating in savoy - very recommended, prices the same) - towels with huge hols - wifi cover only in the

at the gym, the treadmill wasn't working properly..

great food for dinner and breakfast

small parking.

no room service. room was a little noisy.

good breakfast, good size room, comfortable beds, very polite and helpful staff

location breakfast

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

there wasn't any room service for ice etc

exterior space for breakfast

did find the breakfast selection not that good either

could have more variety or change and introduce some portuguese dishes and pity wifi doesn't work in

it was mainly a tea kitchen, so the cooking we planned for was cancelled

the hotel had lots of facilities such as gym, sauna etc and evening entertainment

there was also table tennis, which our kids really enjoyed

breakfast great service hotel agreed to late check out (5pm) helpful concierge

our hire car off to await collection, giving us coffee on the terrace while they found us an early check in,

arrival, as we were parking infront of the hotel one of the front house staff came out and clapped at us to get

fantastic breakfast, best i have enjoyed in a hotel

she went to the gym and spa every day

cost of laundry has high. otherwise could find no fault.

great facilities, amazing breakfast, fantastic garden

large and yummy breakfast buffet and very friendly

pools and gym/spa facilities superb

very small kitchen area.

quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

superb breakfast. fabulous suite and the view was heavenly

the food at the pool was below par

- from the amazing views (i think some of the best in the funchal area) to the great food (we had breakfast

the gym was not well equiped.

holiday or as a nice and convenient finish- since it is very close to the airport and offers a shuttle service

low pressure in the shower, tiny gym and decor could be updated

and if you leave early for hikes you have to let them know, you must pay all spa treatments in cash, you have

very good breakfast and dinner ala carte in the hotel

next to the laundry room (think washing machines which are on day and night) and b

hotel, big pool, kind staff, delicious breakfakt and also rooftop hot tub with exceptional view

roof top bar opening hours could be extended (only opens 5 - 6pm).

wifi was very slow & disconnected frequently

is not adults only, the name of the hotel is incorrect, and the photos shown are not of the hotel - apart

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

the spa and pool area was also amazing

it s a great place for kids, they aren t limited in what they can access and are made to feel extremely

i managed to fit a spa between the activities ( excellent as well)

in the gym they were missing some basic equipment, like there'd be only 2 exercise mats for the whole

wifi and a nice view from our room

it has a great parking space, check in is easy, the place is good

breakfast view was amazing, but the food few ud83dude05 i wish they had more variety and especially

cleanliness and towels changed daily, good breakfast, parking, very friendly staff and ready to help you

breakfast wasbasic, but i believe it is enough

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

staff were great only thing i will improve is have some more atraction specialy for family with kids

room service food delivered was also cold

laundry wash prices were high

the bus shuttle from the hotel was really helpfull

car parking available

the breakfast is excellent

free parking in the area.

there were no pool towels available as they hadn t come back from the laundry

there is not really a laundry service, as it is more recommended to use a laundry nearby

we had all facilities in the kitchen, more than enough

the hotel has free parking inside and it's 15 minutes away from the center by bus

hotel with great sea view, cleaning every day, friendly stuff, good breakfasts and pool/spa/gym facilities

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

not a playground, jungle gym or water slide in sight

the pool area although it could look a bit more welcoming and tropical around the cafe and bar

swimming pool was a little too cool for me.

there was an excellent choice of restaurants and a very good buffet at breakfast

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

good wifi service

swimming pool and terrace, wifi works very well

was the school holidays and the indoor pool was over run with kids (& breastfeeding mums in the jacuzzi

staff, excellent location, spacious rooms

we could not use the spa option as we went out for hiking during the day, and it had a short time period when

nice swimming pools with bar & towel services

pool was fantastic, and kids really loved it

wifi was atrocious

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

staff is very friendly, the breakfast is very good, the room is comfortable, the pools are great

hotel features a nice outdoor (and indoor) pool, and had on-premise parking which was important for us

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

room, clean laundry and towels

when my partner asked for information on laundry service he was directed to the info card in our hotel

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

a romantic retreat or simply to be in a serene atmosphere, particularly because there are only adults and -

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

the pool was cold(we were here in january)

great view, nice small gym, helpful staff

breakfast was good, especially if you order a-la-carte

wifi worked well, and there was secure underground parking (it's 6 a day, but worth it because

parking place not available. only public nearby but quite chip.

wifi could have been stronger

room has a kitchenette, but no microwave

breakfast, except that the orange juice & decaf coffee were too weak

breakfast buffet was really good, very good drinks at the bar right at the entrance

the breakfast employees are great

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants

the room service was everyday which was very nice

clean and comfortable spacious room with very good housekeeping every day great views from room location all

parking space of the hotel for 15cars maximum 3

nice staff, very clean, great location, free parking available, big apartments with a very nice

nice room with kitchen with seaview, the swimming pool. the buffet for breakfast and dinners.

excellent wifi

we didn t really use the kitchen area as we only stayed for three nights and ate out a lot

wifi available only arround reception and pool area.

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

had a junior suit and found the kitchenette a bit of a challenge

multiple indoor and outdoor pools, hot tubs, gardens, table tennis, mini golf, spa etc

lovely pool bar serving great food during the lunchtime period

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

favourite was taberna madeira, a fantastic local restaurant in the old town with a great cocktail bar opposite

room service - amazing food

bed, breakfast, gym, staff very profesional

laundry service was patchy

breakfast, lunch, and dinner are all delicious

it is also great that there is free underground parking

the pool are is overcrowded with sun beds.

not so much to do for teens at the hotel and they found the wifi not that good on 9th

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

the sauna, steam room & gym were great too, just a shame we weren t clearly informed we had to book for them

great gym and swimming pools

we much appreciated the sun-deck and the inner swimming pool

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

spa treatments were very expensive and that s why we didn t use those services.

get the chance to get ordinary coffee or real espresso, not just the nes-coffee machine, at the breakfast

wifi was really bad and we had a strange smell in the room tje while time which was't really nice

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

laundry service was awful

laundry service at super speed!

massive breakfast too

good with kids

pool was amazing with stunning views and the food round the pool bar was nice too

the pool was quite nice and we were told that the new glass visors are a new addition and it makes all

our bed was huge and comfortable; the breakfast was brilliant - lots of choice, and a great outside dining area

the hotel rooms are a good size for a city hotel and the little pool/sunbed area was very pleasant to sit in

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

view from the balcony and the breakfast terrace were breathtaking

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

staff was very friendly, offered great breakfast and room service was absolutely exceptional

good location,superb breakfast,excellent bar staff,& the happy hour was really enjoyed.

location,swimmings outside area large and nice inside pool and sauna

nice breakfast with ocean wien (i would only add vegetables) cozy room, clean

the breakfast was incredible, you would not need lunch after the amount they served

center and to camera de lobos - perfect size of the hotel - no crowds at the breakfast or at the pool - amazing

air conditioning and wifi did not work.

parking close to the hotel is never a problem

breakfast was great

wifi connection was intermittent in our room

bar could do with some reorganisation, we found that it closed early for a few hours during the day

the spa area is nice and the jacuzzi positioned toward the

wifi

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

elsa the pool bar staff was amazing very attentive and so

the gym could be slightly more modern with a sound system that you can connect your phone too, however

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

wine, soft cold and hot drinks on help yourself service; rest of the drinks including cocktails bar service

staff variety of food available snackbar spa and indoor pool

breakfast however was excellent

room had seaview and was on lower floor but easy to get to pool etc

all staff superb here juan and the other pool guy all

one little thing i personally did not like was music playing in the restaurant during breakfast

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

swimming pool very nice, in case it is crowded or full of children you can always go to the ocean just

was great, room size was according to the room type i paid for, but the wifi in the room was so poor and constantly

laundry service is kind of a joke

i wanted to have some laundry done, and instead of charging per kilo they charge per item and it came out to

have a laundry service but they don't have an iron as in some hotels there's an iron in case someone

really amazing pool area with big pool

great view from the room on the ocean, excellent breakfast, nice and clean

she was incredibly welcoming and went out of her way to assist us in finding laundry facilities, parking, and

smell of laundry detergent on bed sheet. pillows didn't smell which saved my sleep.

negative, just improvement for the owners wifi is in your room, you should have the option to select the room

nice room, very good breakfast

great room and breakfast