amazing views from the balcony and indoor pool

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

wifi was really poor.

parking was easy, secure and free of charge

great room, very clean and great staff. very good breakfast.

things were given to laundry for cleaning, but white shirts became yellowish

we had a little kitchen which was great for what we needed, the mini fridge was a huge perk and a small balcony

the gym was well equipped

free parking was a great addition and the parking lot was spacious

pool and spa are very well equipped too and the staff is kind and helpful

staff overall (desk staff could be a bit more friendly) very clean hotel great breakfast spa is stunning and

be attractive - many beautiful eating areas and the large swimming pool is a win for those with kids

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs

the kids club wasn’t very good

older kids should be allowed to enter the pool on the 16th floor

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

although there apparently was a list of cost we decided not to check before asking for laundry service

however the hotel has its own restaurant which is handy and an over the bridge pool, with kids facility

located and had all the amenities required, including breakfast

location. shower was excellent. late check out time of 12 noon

early check in granted

pastana casino hotel is lovely with very welcoming staff and great facilities

which was again very nice, outdoors pools look also great and great view from the rooftop pool breakfast was

pool bar only had 2 staff, so when it was busy, there were long waits for food and drink (the only place

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

the wifi was not reaching all the room, we only had signal next to the door

with two small kids and bags often it was an issue

the pools are not heated and it is not very child friendly with kids not allowed in certain pools, e

i needed to checkout early and getting breakfast bag was not a problem

there s no common room, no (real) bar and the reception is a simple desk

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

the breakfast was also very good with a wide variety of options to choose from

it would have been enough for a family with kids

smell of cooking (room had a kitchen facility) being in the room or coming from some other room.

the only thing i did not like is shabby gym.

the room was great, the staff was very friendly and welcoming the breakfast was excellent

the pool area is beautiful and the rooms were really comfortable also

suites with 2 bathrooms and fully equipped kitchen perfect for family

free parking breakfast was very good, staff was super friendly

selection for the vegetables and fruits for breakfast could be wider.

staff were very friendly to and efficient,top class breakfast and dinner

are only 20 parking places available, in case you arrive home late, you may have trouble finding a place

good breakfast, good size room, comfortable beds, very polite and helpful staff

some amenities should be available like iron in the room and laundry.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

stunning location. beautiful pool and spa and gardens.

hotel in a nice location with its own gardens and easy to get around to the pool area and the gym the dining

it is really great to use the pool and jacuzzi after an exhausting levada walk

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

there wasn't any room service for ice etc

breakfast was very good

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

there was also table tennis, which our kids really enjoyed

the hotel had lots of facilities such as gym, sauna etc and evening entertainment

pools to swim, outdoor and indoor, also spa, jacuzzis, sauna, steam

the gym equipment is very tired and needs updating.

there was also table tennis, which our kids really enjoyed

the terrace with all it's offerings such as gym, sauna and bar is amazing

lovely sun bathing and pool area and for the fitness afficianados lots of gym equipment in the open sir

especially pool, breakfast, location

fa ntastic breakfast

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

amenities were fantastic, specially the spa great breakfast buffet excellent staff

perfect, breakfast perfect however it says outdoor pool adult only by end up with kids in the pool

breakfast had so much choice, the pool bar did great drinks but we didn t have any dinners although it did

views from the rooftop bar was breathtaking ud83dude0d delicious breakfast , so much choice ud83dude0b all the

great roof terrace and pool, restaurant was amazing , breakfast was lovely

the lady showed us parking spots and where to do our laundry, super nice

inside they also have laundry machine and strings to dry your closes

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and

we used the laundry service after travelling around the island but thought it was extremely

hotel is quiet, staff are friendly and the prices in their terrace bar are very reasonable ud83dudc4c like that

fast wifi, big and clean room, good selection of tv channels, air condition

breakfast was just all you needed, a reasonable selection.

nice breakfast and comfortable bed

she went to the gym and spa every day

gym very poor. old hotel, not antique, and there is a difference between those two

arrival, as we were parking infront of the hotel one of the front house staff came out and clapped at us to get

the gym equipment was good and the snooker room and board games were useful for the rainy periods

hotel is indeed legendary, fantastic location, impeccable facilities and the pool is just amazing

cost of laundry has high. otherwise could find no fault.

gym is very old, two running machines, both didn't work

was no pool bar in the other pool area

poor wifi

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

place, great staff, super panorama, swimming pool (even if i couldn t use it due to the weather) and excellent

and the kitchen kindly served us lovely traditional homemade tomato soup and we relaxed in the bar on site and

parking is restricted on site and in the area. a full menu was not available each night.

swimming pool at the top- amazing

amazing views, swimming pool

next to the laundry room (think washing machines which are on day and night) and b

- rooftop terrace is nice, has a lovely view - gym and spa facilities are good

indoor pool, spa and gym where also really nice and brand new

soulless amount of very slippery surfaces in pool, spa areas and in shower area in room very dangerous very

comfortable room, all the facilities we wanted, great gym and indoor pool

the gym should of had a rowing machine

the wifi service throughout the hotel and in the grounds of the hotel worked perfectly

there was live music in the bar most nights, of a genre tailored towards the older age group of guests present

would like to have seen a cross-trainer in the gym

the wifi was sometimes weak.

everything! especially the pool!

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast,

to top it off, the daily all-inclusive breakfast and dining experience at avista restaurant was fantastic

were there 5 days and could not get a reservation in the spa nor the michelin restaurant

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

location, good little gym

close to main attractions, comfort & quietness of room, breakfast options, bar, roof top pool & bar

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

of amenities and restaurants but make note they all except the pool bar require rsvp

the breakfast buffet in the rose garden was exceptional especially the fresh fruit (including local

a very big mention for telma costa at the il gallo d oro restaurant as she had raised the bar of offering an

gym was disappointing

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

parking wasn t available, which we found out after making the reservation

wifi good

central location. roof terrace with awesame view, go there after breakfast.

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

laundry wash prices were high

the breakfast was really nice and with lots of options

- they don't provide any information (only about breakfast and wifi)

this is an excellent base to explore madeira and we appreciated the ease of car parking and the fact that it

many facilities like a pool on the terrace were also impresisve

and a laundry room 4 mins away

the rooms were clean and breakfast was ok

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

the wifi was very very slow

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

no wifi in room, paintwork scuffed in room.

pool area is good too but could do with a bar around the

didn't try the pool cause we had just one day to stay in town and not be hiking somewhere and the lady from

apparently a laundry delivery issue

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

a nice spacious, clean bathroom with powerful shower, overhead and handheld option

gym and indoor pool perfect

gym and indoor pool perfect

localisation laundry service good deal

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

decent wifi connection

wifi wasn't working when i got there, so had to use an external mini router that they provided me,

very clean quiet while in the very centre comfortable bed fast enough wifi (60 mbps)

i was charged for laundry although i didn't use that service, i emailed client service and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

no pool or room service

there are four pools outdoors so the pool isn t so full it s uncomfortable like a lot of other hotels

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

very expensive laundry services

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

from the top floor, very nice and professional reception, sauna, indoor pool, tennis court and gym - everything

great for a digital nomad, wifi speeds were around 30-40 mbit up and down, 75 ms latency to sweden

breakfast was really nice with lots of

location, amazing rooftop bar with stunning views, huge and comfortable bed, nice breakfast with wide selection

we had a chance to visit also the pool, which is beautiful and we received the champagne for free

the late check out time was very convenient

the little spa area and pool, another highlight, you get to book for an hour an have it completely to yourself

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

both pools were good, the gym was very basic, but ok and the hotel parking was adequate

very bad wifi connection in the room. smell in the room.

my spa treatment was the highlight

lovely pool & garden area and outside bar

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

pool side bar was really nice - great views and great food

the food at the pool bar was really only snack menu and over priced

complimentary shuttle into central funchal several times daily

gym equipment was very old and the multi gym somewhat dangerous

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

breakfast was great with a very wide choice of foods

room, pool

daily room service

beds were quite hard & pillows uncomfortable. no one on the bar so took a while to get service.

room, clean laundry and towels

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

when my partner asked for information on laundry service he was directed to the info card in our hotel

the wifi did not work in my first room but then they changed my room and it worked perfectly well;

amazing breakfast

location; shop under; breakfast; staff;

no wifi in the room table and chairs in the balcony in the horrible condition

sure some partying kids yell at night (its in the middle of the centrum) and i got ants in the bathroom but

friendly staff, spacious room, nice breakfast and good location.

the breakfast was disappointing

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped

the bed was quite comfortable, wifi of reasonable quality (but not perfect)

the swimming pool is tiny but probably ok for kids

was good , bed was comforttable and very nice place for pool

car parking in house

breakfast was repetative but substanstial, enough choice

breakfast was very good

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

no wifi in 2024

everything was perfect! great breakfast!

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

,no mini-fridge, wifi not so strong, no kettle in the room, there is one day that no replenishment of toiletries

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

pool was big and the bar makes most delicious cocktails

the breakfast spread was so good that we thought it must cost extra. but it didn't.

plenty of loungers at the pool

great bar by the pool

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

the same breakfast every day.bad coffee.very uncomfortable beds for kids

nice staff, very clean, great location, free parking available, big apartments with a very nice

the bar was not open much, the gym & spa were not open

loved the pool and bar area

spa is non-existent massage requires 48 hour notice and there is no info on their website to

the bathroom sink was clogged, and the wifi was almost non-existent on the 4th floor

the entire staff, from office to pool bar and dining room was very kind and helpful

maybe the bar should open downstairs for sun downers. waste of a space in the evening

delicious breakfasts, convenient parking

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

is amazing, lunch at the pool bar is delicious, the italian restaurant was lovely

kids being loud

breakfast is amazing lots of different choices and beautiful seating, the kindest staff

room service not open on day time. no restaurant (only pool bar)open on day time.

the front desk lady was not very warm and friendly even with the kids.

sure we could be there for breakfast or else they would have made a plate for us, a very cool pool and a great

plenty of choice fruit also available, large dining room swimming pool on roof fair size with bar available

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the

with plenty of choice good sized, clean room with comfortable bed sun terrace and swimming pool on the roof

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

the wifi is not always ok upstairs

wifi didnt work but that didnt bother me.

the wifi didn't work for me so could not work during my stay

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

breakfast is good, lot's of food and diversity

strong wifi

the gym is well equipped

laundry service was patchy

it is like a little village in the hotel there is a gym hairdresser spa two pools multiple restaurants and

bar staff, waiting staff, domestic staff and all front of house staff are superb

food (24 hours), drinks, kind staff - especially barkeepers, very good spa, evening program, free parking in

the coffee machine in the sports bar was broken for almost 2 days and affected the water

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

wifi was not very strong

the breakfast, the pool area

comfortable rooms. good heating indoor and an outdoor pool and gymn. excellent breakfast.

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

didn t like the gym

really enjoyed the selection of food for breakfast and dinner

minor issue was no spa staff on site for treatments, but could ring to arrange

breakfast excellent genuine warmth and helpfulness of all the staff

sea view and few steps away from a pebble beach with old town with several great restaurants and bar around

a couple of minor quibbles: gym was basic, but it s a hotel gym not a commercial gym

great ambiance, excellent service and breakfast, lovely pool area

wifi could be better

facilities with indoor and outdoor pools, a relaxing spa and beautiful gardens including a stunning roof terrace

laundry service at super speed!

laundry service was awful

everything lovely pool and bar areas with great views

pool was amazing with stunning views and the food round the pool bar was nice too

hotel itself is absolutely beautifully kept, with a gorgeous view of the water, lovely pool and spa facilities

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

breakfast was great, staff lovely and helpful

gym equipment was in very poor condition and with machines broken

breakfast was lovely every morning on the terrace and staff were very kind

the pool to be heated would have liked a proper double bed rather than two singles pushed together

chose the regency cliff solely because it is adults only - like most adults we are not travelling with kids;

the view from the pool terrace is lovely also

comfy beds spacious rooms beautiful view delicious breakfast buffet

the terrace and external pool were also amazing and the hotel also features a spa, inside pool, gym as well as

pool area, spa and gym

laundry service

laundry was cheap enough and delivered promptly back to us the following morning

excellent wifi a must with kids

kids would have loved pancakes in 4 stay hotel

the room had a fully equipped kitchenette which is handy for those travelling with kids

wifi good

the spa was wonderful as well as the pool

spa was very pleasant and relaxing

toboggan sledge passes constantly by steep hill to approach they don t warm the pool, and the water

outstanding breakfast, very kind staff, beautiful view. has free parking.

the room was clean and tidied up every day, the breakfast was delicious

friendly helpful staff, great breakfast.

wifi is not very reliable and it's often necessary to resort to your own data

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

room we stayed in was located at the second flor and there was no wifi in the room, only in public areas, we

the pool is way too cold. i ve never been able to get in it!

the spa was a lovely place to relax after a day walking in the mountains

at dinner you basically forced to pay 4 for a tiny bottle off water which was a let down,the gym has very

the facilities are great (several pools, gym, billiards, even a library

gym was a bit disappointing i missed a cross-trainer, which would be a great addition to the

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground

was a lovely kitchen area but no crockery and kitchen utensils so it was useless

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

, spacious , the buffet was really good, and the hotel has a lot of options as well the pools areas ,

the pools were a always clean and there was a good availability of sun beds

we travelled with 2 kids, one of them on a stroller, and we had plenty of staircases and obstacles that we

cement pool stools

was great, room size was according to the room type i paid for, but the wifi in the room was so poor and constantly

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

the sunbed and pool area is very spacious and comfortable

summer entertainment program is nice for kids and adults

calm hotel, not many kids were there, good place to relax

enjoyable outdoor pool with bar

room service menu not great either

breathtaking views of the ocean both from the rooms and from the swimming pool

staff at the breakfast was a bit rude

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially

the breakfast is ample, restaurant and bar snacks all reasonably priced and good quality

staff was nice, breakfast is delicious

the parking spaces could also be better esspecially when they have events they dont care about their

parking spaces are quite scarce, so you have to park your car inside in the area along the wall

historical feeling and beautiful location, parking

it was arranged by hotel, think they need to try to get some kind of discount or offer a shuttle service, more

position is quite far from the city center, but there is a possibility to use the hotel shuttle van to get there

plenty of space to relax by the pool and the garden next to it

the spacious room is very clean and has a splendid bay/ocean view

wifi at best intermittent and then very weak. very poor phone signal.

beautiful property, lovely pool area, would definitely stay again.

the spa was rated by my wife as one of the best massages she ever had

swimming pool facility and spa is old.

we loved having breakfast served to us outside the main house. so grand!

our room was spacious, elegant, and very comfortable, with a stunning bathroom and excellent amenities

great sized pool and sunbathing area on the top terrace, two saunas (one male and female), you get pool towels

the weather wasn't great during our stay, but otherwise the pool area would have been a vibe

wasn't as it expected for this type of hotel, wifi signal was very weak all arround the facility

a big supermarket is close by, with also a bar inside

good parking

possibility to do my laundry in the bathroom wich is a plus as a hiker

at all (the extra door to next room was surprising and didn't help with soundproofing) also no kitchen utensils

i stayed there for 5 nights, the indoor swimming pool is also nice with a small bar area and tv / lounge

the amenities, including a beautiful pool and spa, are top-notch

learning from previous reviews regarding breakfast choice and table clearing, found both problems fully rectified

the on-site spa was also excellent, complete with an indoor pool

was amazing, breakfast was very varied and our room had a decking terrace which we used all the

the facilities were top-notch the pool was wonderfully refreshing, and the poolside bar served some of the

spa needs upgrading but still a very good massage

location with beautiful gardens and pool

excellent spa facility and additional massage

spectacular location, facilities in gym excellent, great staff, good food, brilliant walks.

gym didnt open until 10am. would of been nice to use it from 6am.

are friendly and mostly helpful double rooms are a nice size, great shower with good pressure wifi good in the

jacuzzi e breakfast

the laundry service didn't work as expected

from soft sheets to friendly competent staff, out of this world german inspired breakfast (with hot, cold,

gym was in a sister hotel across the road, would've been ideal if it were in that same building

breakfast has a lot of variety and it is delicious

everything adults only nice pool perfect gym with classes

the prices for laundry are insane, 20-30 euros for few clothes

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

nothing for kids to get distracted with!

great facilities: sauna, pool, gym and sea facilities

also the hotel gym and spa area were super nice as well

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

was good, the parking it not as tricky as some people say, you might not be able to park right outside but

small kitchen which is big enough to prepare breakfast and a small dinner

kids shouting and screaming all evening/night) and all three rooms had ant infestations

breakfast is just ok

they call the spa, should just be called an indoor pool filled with noisy children and uncomfy chairs

the rooms are spacious and luxurious the facilities are super great and they have 3 swimming pools 1 outdoor

pool is closed at 6 pm, it is too early.

hot tub / jacuzzi with cold water - indoor swimming pool open only until 18

liked the kitchen but it lacks some of the basic equipment

great spa area: pool, sauna,

in gym nothing have worked and reception had no idea how to switch on anything so i had to google

the swimming pool is large and with good temperature

comfortable hotel with nice swimmingpool, garden, jacuzzi, spa the breakfast is amazing

hotel felt quite understaffed so you had to use phones in the bar by the games room and the pool to ask for them

shuttle bus to funchal

hotel and the activities offered for children, the spacious family room with separate bedroom and kitchen unit

many options for breakfast

parking can be tricky - but we managed during our 2 night stay

there is plenty of space to park around, but our car got scratches during the night in the parking nearby

has good private parking, you ll get the gate key with the room key

beautiful property with its small vineyard, avacado trees and other fruits and flowers, fantastic pool and a

the whole very clean ensemble has a great pool where we could refresh ourselves after extensive levada walks

however there is excellent private parking

close to funchal breakfast: rich, varied, delicious, tasty with ocean view for free:) every day pool: beautiful