possibility to do my laundry in the bathroom wich is a plus as a hiker

the amenities, including a beautiful pool and spa, are top-notch

breakfast is fine, plenty of food to choose from

weak wifi

no wifi in the rooms

spa needs upgrading but still a very good massage

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

beautiful garden, great view, excellent breakfast

the spacious spa was a plus

breakfast was amazing

the laundry service didn't work as expected

a big thumbs-up goes to the hotel for fantastic room service, very helpful and friendly staff (reception and

restaurant terrace overlooking the ocean and cliffs, sauna, gym classes

everything adults only nice pool perfect gym with classes

restaurant and bar not adults only

the prices for laundry are insane, 20-30 euros for few clothes

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

nice cocktails, even for our kids (virgin ones for them :-) nice sea view from balcony and during breakfast at

if you travel with kids, this typical for madeira beach will not be nice -very quite atmosphere, no loud music

hours in hotel room until results of covid test at airport came through but had mini bar and free room service

kids shouting and screaming all evening/night) and all three rooms had ant infestations

numerous restaurants around also but none as close as there own lovely garden /restaurant with a bar all the

great stuff and breakfast. clean room with nice view.

the first one, in the bathroom and kitchen, the second one, the bathroom, the third one, in the fridge

was good, the parking it not as tricky as some people say, you might not be able to park right outside but

fruit and juice for the breakfast could be nice the limited opening timing of the gym and

modern apart hotel pool gym and spa were good fabulous terrace outside restaurant with wonderful

superb stay and facilities for water/ocean access and pool/spa pics on @beeart.o

spacious rooms with a kitchen, looks like brand new

modern apart hotel pool gym and spa were good fabulous terrace outside restaurant with wonderful

there is plenty of space to park around, but our car got scratches during the night in the parking nearby

cozy spa, with pool, hammam, and sauna

could fall out and there was a huge hole in front of the entrance of the trampoline where kids could fall several

beautiful hotel, really lovely pool area with views of the sea

parking was limited when the hotel was full.

food excellent both dinner and breakfast

pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

the out door pool was very cold the children would not go in it

no bar soap ,tooth tumblers nor paper napkins in bathroom

food in the restaurant was expensive, spa treatments were expensive

very convenient parking area

staff were lovely, breakfast was good, the room was spacious and always clean

lovely outdoor pool too, although it was a bit cool when we were there so we didn t swim

the view over funchal from the hotel varander and pool area were out of this world.

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

breakfast was lovely every morning on the terrace and staff were very kind

nice bar down the hill with good live

with it being on a hill side, we had fantastic views from the restaurant / bar and pool areas

great choice for breakfast too

i was pleasantly surprised that the room has a kitchenette

liked the hotel bar with nightly music program

no kids

the food was exceptional with fizzy wine at breakfast and an excellent a la carte dinner menu

they let us bring some food from outside because kitchen was closed and we could not leave the hotel until we

laundry is offered for a price with a terrace to dry it on

there was just a small window and it was above the laundry

also the room service was not stable

the wifi is not always ok upstairs

wifi didnt work but that didnt bother me.

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming

you can remove the mask around the pool , and obviously in the room and when at the bar

not a lot. coffee at breakfast a bit better?

the general vibe in the restaurant part and bar was

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the

breakfast was not very pleasant

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

reception friendliness, and help. good breakfast choice.

beds a little too firm, limited breakfast buffet

breakfast was below average,no fresh fruit and only rolls,ham and cheese

wifi didn t work in the room.

location; shop under; breakfast; staff;

was only one plug socket in the room and unfortunately, there is no wifi in the bedrooms, only on the 1st floor

no wifi in the room table and chairs in the balcony in the horrible condition

good breakfast included fruits nice big rooms

very good shower water pressure, pleasant staff, rooftop views and relaxing solarium and pool with bar, excellent

the swimming pool is tiny but probably ok for kids

the swimming pool is tiny but probably ok for kids

wifi is a disaster and night staff was quite rude about it when i asked

didn t work at 4 pm, the bar too

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

very friendly, even provided laundry and was very helpful.

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated

a drain smell in the kitchen sometimes

huge and comfortable bed, nice breakfast with wide selection of food, nice tiny private swimming pool , wonderful

there were also ants in the kitchen area

we had early flight and they prepared breakfast for us

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in

the beautiful surroundings, the convenient location, and the overall relaxing atmosphere, and the breakfast was

spa was very pleasant and relaxing

the spa facilities were great and it was good to be able to unwind after a day of many activities

we had rented a car from the airport (the hotel also offered us rent a car), there was a parking with enough

there is also a gym with a few equipments

very nice property! clean spacious rooms. breakfast was excellent.

localisation laundry service good deal

not the other as it was facing only one way and could not be adjusted really really need a little bar fridge or

good wifi

decent wifi connection

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

quite good wifi

free parking (pre book) was a bonus but a little far away to be trundling cases along the cobbles

parking is a bit further away and the parking spaces are a bit small

great location, free car parking

and a laundry room 4 mins away

it was great having breakfast included

con not working room to dark no drying facilities no room to swing a cat at breakfast wifi poor spa not in use

they had buffet breakfast which was okay

location, clean rooms, good breakfast, and over a very nice stay.

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

out sofa in the junior suite was uncomfortable and room service comes later in the afternoon

very clean and we had access to the spa facilities included

we didn t use the gym or the pool but it s nice they have these facilities

swimming pool was very cold such a pity :( it also looked a too sad and unwelcoming, when it could

good quiet bar and dining available if you want to stay in the hotel for the evening

rooms are comfortable and breakfast was delicious

at the breakfast buffet the hot selection was barely warm.

we used the laundry service after travelling around the island but thought it was extremely

breakfast had something for everyone and was different day to day

was amazing, breakfast really good and bar snacks excellent

the staff was really helpful and really good. the breakfast was soooo good

pool and bar area very open

inside they also have laundry machine and strings to dry your closes

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

the lady showed us parking spots and where to do our laundry, super nice

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

there s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way,

good location good room service decent value

a good choice of breakfast

you have free parking, amazing full breakfast and a lovely pool deck looking over to

there is a swimming pool on the roof which was

where the carnival activities are held breakfast amazing with different dishes each morning free parking below

no parking

swimming pool at the top- amazing

parking was available right in the hotel area (for an additional fee)

from the owners francisco and rita to the staff pedro on reception to harry bar staff

would be nice to have wifi in the rooms

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

staff at the pool bar just did not want to serve any of us up there (and there was quiet a few of us) the pool

good wifi

spa and sauna only work part time

breakfast was excellent, and service at the lobby bar was great

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love

kitchen in the room

room for a single occupant,, i expected a tiny place, but instead i was given an apartment with kitchen, diner

great breakfast on our last day they they gave breakfast to take to the airport

one of them had a little kitchen

room service seemed like a monumental task

with past visits the breakfast was better organised

hotel with large pool, gym, spa, sauna, breakfast and dinner buffet

room out of the wifi range!

we really liked the aqua gym classes that were popular with many holiday makers

early check in granted

does not swing out making using the bath/shower very awkward and unsafe - so for anyone with kids or mobility

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

kettle or coffee making facilities in room had to use room service at 8 + items free parking only for 5 cars

location within walking distance to the city centre, the sea-view room was wonderful, the pools/gym and garden

large and roomy with plunge pool on the terrace

the gym is also very well equipped and large

c) air on centrally controlled so it was too hot or too cold d) wifi very patchy

the spa, gym and pool area was top

the kids was amazing

there was live music in the bar most nights, of a genre tailored towards the older age group of guests present

large pool was heated and cleaned daily

the pool and gym were very handy and the concierge very useful

ample parking

beautiful gardens, super pool

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

although there apparently was a list of cost we decided not to check before asking for laundry service

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing

things were given to laundry for cleaning, but white shirts became yellowish

the selection was fine the food was somewhat cool from the servery hence we frequented the pool bar most often

breakfast was top notch and on a rainy day you can enjoy the hotel's spa with a proper sauna

menu in the pool bar was excellent

views, adults only, live music, breakfast offerings

our two teenagers loved the game room and the pool

loved this hotel - it has an old style charm to it, room was very spacious, meticulously clean with a view of

the breakfast was really rich and fresh

i wish there was some place dedicated to small kids, even some board games in a game room would be nice

personal was super nice and we were given late check out which really helped us and a bottle of madeira wine

everything (apart from gym) is on the top level

much choice for breakfast when compared to other 5 star hotels

the mini bar / tea coffee was never replenished properly

wifi connectivity very poor

the wifi in the room was nearly non-existent

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

the wifi was not reaching all the room, we only had signal next to the door

gym has been relocated and not really adequate and similarly parts of spa out of action

their actual gym not being open but this is a very minor point.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

some amenities should be available like iron in the room and laundry.

gym should be open earlier. more available staff at pool bar in afternoon.

the hotel swimming pools, gymnasium and health centre were all well kept, in good order and a pleasure to use

the jacuzzi wasn't working, there was no one to man the bar in the indoor pool area

entertainment for small kids

there are a couple of bars though they don t tend to get busy so sometimes you have to track down a staff

extra big thank you to sophia at reception , lucia and hamsa at the pool bar who all made me and my partner

one gripe was that the kids club was not open

the indoor swimming pool was great as too cold for the outdoor pool in winter

excellent room service

parking at the hotel, whose space is quite confined, was no problem because a member of staff was

closing of pools and gym way too early.

location, garden, ocean access, beach areas, british colonial style decorations, atmosphere, breakfast, service

the breakfast was very good excellent choice of local produce.

was no wifi in the room, drinks were not included in dinner, and you have just hour for dinner (in our

selection for the vegetables and fruits for breakfast could be wider.

pool, excellent breakfast and a great bar and bartenders

hotel is in an excellent location, the rooms were very spacious and very confortable

the gym needs a small upgrade on weight dumbbells

there wasn't any room service for ice etc

location breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

breakfast was very good

cost of laundry has high. otherwise could find no fault.

breakfast had huge variety

kids had a great time

walk from town centre ,had live music for some of the morning breakfasts and in evening at the pool giving lovely

the breakfast buffet had a wide range of offerings, meats, cheeses, eggs, fresh fruits, many rolls,

the infinity pool is amazing

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

we very much enjoyed the infinity pool and played some tennis on a well maintained court

the food at the pool was below par

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

pools very cold even indoor pool

completed check by offering to go to the back office to collect a welcome drink for us and the kids, we (politely

my husband used the gym regularly

direct access to the sea was fantastic and the spa area was lovely

i was charged for laundry although i didn't use that service, i emailed client service and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

we could also use the gym, you have to book for same and they check your temperature before using it

aquatic kids club was good for kids for parents willing to spend time alone

next to the laundry room (think washing machines which are on day and night) and b

spa hours - not a massive issue but i didn t get to enjoy the spa cause they were closed on

the breakfast was absolutely fabulous.

wifi was very slow & disconnected frequently

staff were very nice and accommodated us with an early breakfast so we could do pr1 for sunrise

happy hour at the bar from 8 until 9pm

great location - cool view out - complimentary fruit in a room - friendly stuff - great buffet breakfast & dinner

would like to have seen porridge & a better museli at breakfast but bacon & eggs were excellent.

the music at the pool ud83dude02

only one thing, rap music, loud during breakfast!!! didn't go well with bacon and eggs.

there were no pool towels available as they hadn t come back from the laundry

there is not really a laundry service, as it is more recommended to use a laundry nearby

we thought the terrace bar was a rooftop bar with a view

indoor swimming pool needs updating perhaps separate area for the kids

the view from the balcony! and the rooftop bar has an excellent view as well!

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

the swimming pool is great and they always had a programme with a local artist near the bar to entertain the

the wifi in the room did not work well.

spa being open

the breakfast was perfect and the restaurant was one of the best experiences we had on the island

however the hotel offered a shuttle service so it’s very accessible

very expensive. heated pool was cold (likely due to rain).

the bar and restaurant close at 10pm and so there is literally nothing to do

well equipped gym

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

when my partner asked for information on laundry service he was directed to the info card in our hotel

room, clean laundry and towels

they have a lovely pool area, and a gorgeous rooftop bar that gives you fantastic views of madeira

hotel is adults only, but there were children on the roof top bar - was fine for us, but just an observation

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

loved the very convenient location and rooftop with pool, perfect to chill before or after a day of

can be a little noisy outside also the gymnasium needs some air freshener!

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no air con and

the breakfast is really good

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

very expensive laundry services

gym and great varied buffe

is georgeous, wifi is good, spa, tennis, indoor pool and gym facilities are nice

facilities - great pool and you can jump into the ocean from the back of the hotel

very good buffet breakfast

we had no wifi in the hotel for at least two and a half days, which was also a bummer

delicious breakfasts, convenient parking

the bar is terrible. this is my only real criticism of the hotel. it needs a proper bar.

laundry wash prices were high

wonderful staff, breakfast was amazing, great location. the shuttle downtown was perfect

should add a little bit more equipment to the gym, it does not need several bicycles or treadmills - just some

facilities, free parking which is needed in funchal and you definitely need car on madeira island

great outdoor and indoor pool

breakfast was good

they accommodated my early check in. very much appreciated.

the wifi did not work in the rooms although it was very good in the reception

really friendly especially helena at the pool side bar were coming back to see her

certainly a place for any kind of traveller alone a family a couple all round great and nice warm pool thanks

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

quarantined after covid test was a delight to relax in our room ( on balcony) with a splendid room service meal

room service closes at 10pm, which leaves families a little hungry when flights are delayed and

room service staff very friendly

had two interconnecting rooms (for us and the kids) directly above the bar where concerts were held daily

wasn't very varied, but very fresh and tasty); availability of parking and playground for kids; good location

liked the size of the room and the kitchen facilities

location and the staff is professional and friendly, kids love them.

excellent wifi

as a family with 2 kids ,we really liked everything

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

the spa area is not well designed: it lacks a logical flow sauna shower relaxation area

shuttle bus timings such that you have to return to hotel late afternoon which can trap you into an

the building, very nice location, breakfast was very good, staff were friendly and has a shuttle bus to take

and showers by the pool could do with a face lift although the area was clean it is a bit shabby

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

comfortable, so many facilities (spa, gym, indoor and outdoor pool)

great parking facility for rental car

the room was spacious and clean with a large outdoor terrace with sea and pool views

laundry service was patchy

wifi in the rooms was awful

special shout to margarida (maggie) from the kids club, our daughter loved every second

ooper quality alcohol cocktails and drinks) with 5* entertaiment team (live music, disco, kids club)

crown jewel of this hotel (aside from the fabulous pool) has to be the reception floor with the bar

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

gym was a bit small and breakfast could have had more vegetarian options

the breakfast was sensational with loads of offer

the rooftop pool, and the bar was awsome

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

wifi is intermittent, the signal is weak

very relaxing areas, spa nad pool amazing

the room had very bad access to wifi too

the included buffet breakfast offered a great choice and also included portuguese custard tarts, pancakes,

the location was great with free parking

poorly maintained room. no wifi in room.

wifi good

the room, second blanket dusty, blue light in the room that could not be turned off (probably a wifi router),

breakfast in the balcony with a view to the airport and sea

room, breakfast and swimming pool were great

spa area should be separated from the pool and with more strict rules of use (some people use it

was disappointed that two emails i sent to the hotel prior to arrival asking about spa bookings were ignored

stayed here because we had to go to the airport the next day so we can't say anything about the (golf) area

limited food offer in bar and short bar opening times

there is no laundry service - i washed my clothes in the room and it took literally 3 days for them to dry -

doesn't have laundry facility all days

the spa could've been a little bit warmer

is beautiful and location is perfect for many pr hiking trails staff were lovely pool and spa were great watch

clean, exceptional breakfast, it has a parking lot

laundry service was awful

laundry service at super speed!

massive breakfast too

good with kids

pool was amazing with stunning views and the food round the pool bar was nice too

the pool was quite nice and we were told that the new glass visors are a new addition and it makes all

our bed was huge and comfortable; the breakfast was brilliant - lots of choice, and a great outside dining area

the hotel rooms are a good size for a city hotel and the little pool/sunbed area was very pleasant to sit in

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

view from the balcony and the breakfast terrace were breathtaking

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

staff was very friendly, offered great breakfast and room service was absolutely exceptional

good location,superb breakfast,excellent bar staff,& the happy hour was really enjoyed.

location,swimmings outside area large and nice inside pool and sauna

the shape is not for real swimming but only for kids to play while usually a heated pool for kids shall be 33

great room, enough for a family with two small kids without anytime feeling crowded; excellent pools, spa and

the spa area is nice and the jacuzzi positioned toward the

travelled with two teenage kids and we were very happy

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to

the laundry service is quickly and very good

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the bar and restaurant staff were top class

if you want to keep fit, they have a gym, two pools and a great walk into the down town centre

easy parking, calm pool area with drinks, no kids around

i got nice advices for eating and parking

good parking spot

it was easy to communicate in english; car parking was straight forward and there was excellent wifi coverage

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

wine, soft cold and hot drinks on help yourself service; rest of the drinks including cocktails bar service

staff variety of food available snackbar spa and indoor pool

breakfast however was excellent

room had seaview and was on lower floor but easy to get to pool etc

all staff superb here juan and the other pool guy all

one little thing i personally did not like was music playing in the restaurant during breakfast

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

swimming pool very nice, in case it is crowded or full of children you can always go to the ocean just

was great, room size was according to the room type i paid for, but the wifi in the room was so poor and constantly

amazing swimming pool

sandy beach just as you exit the pool

the pool has perfect water temperature

nice swimming pool right next to the beach (smooth black sand), lovely sea view, clean and relatively modern

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

laundry service is kind of a joke

i wanted to have some laundry done, and instead of charging per kilo they charge per item and it came out to

have a laundry service but they don't have an iron as in some hotels there's an iron in case someone

one of the elevators wasn't working and that was a bit annoying. parking spaces and limited.

the pool was fabulous

smell of laundry detergent on bed sheet. pillows didn't smell which saved my sleep.

she was incredibly welcoming and went out of her way to assist us in finding laundry facilities, parking, and

breakfast was really good

breakfast, location, nice lady at the front.

negative, just improvement for the owners wifi is in your room, you should have the option to select the room