very helpful and polite the hotel was beautiful spotless and clean very comfortable, pool and facilities were

liked the late check

wifi connection is disconnecting frequently. food items are costly in the hotel.

wifi was difficult to connect in the room

staff , location, atmosphere ,breakfast

early june the pool and the sea are very cold

we availed of the spa treatments and really enjoyed our massages too

a relaxing place in the garden and poolside, sea pool amazing also as relaxing place, kitchen and bar with

view, the breakfast

well equipped gym

it has a great parking space, check in is easy, the place is good

i had an amazing view, while i was eating my breakfast

breakfast in the balcony with a view to the airport and sea

the breakfast had a nice choice of foods and plenty of variety of drinks

wifi and a nice view from our room

the facilities were top-notch the pool was wonderfully refreshing, and the poolside bar served some of the

staff, such a beautiful garden, a room with our own little garden, the food was good and the breakfast excellent

the on-site spa was also excellent, complete with an indoor pool

tasty and plentiful breakfast

real heating system in our two floors space, the ground-floor with the living and the kitchen had no heating at

wifi was pretty bad at times, which was a disappointment and actually the main negative

wifi was without password

many options for breakfast

staff goes above and beyond and are super friendly, the heated indoor pool and gym were great at the end of a

gym has all the equipment needed as far as a short term stay goes

nice location, parking available, spa.

comfortable beds, heated swimming pool, fluffy robes and exceptional food, breakfast and dinner

the room was spacious, clean and with good wifi

room, breakfast and swimming pool were great

it is a 5 stars level hotel. a beautiful hotel, good breakfast, good price.

there is no laundry service - i washed my clothes in the room and it took literally 3 days for them to dry -

doesn't have laundry facility all days

is beautiful and location is perfect for many pr hiking trails staff were lovely pool and spa were great watch

and those evenings at the swimming pool and sauna were excellent

don't have double beds (only twin beds put next to each other) , and the prices at the bar and meals are a bit

hot tub / jacuzzi with cold water - indoor swimming pool open only until 18

modern apart hotel pool gym and spa were good fabulous terrace outside restaurant with wonderful

as our flight got rescheduled to the same day but we checked in and used what they call the spa and went to the

very friendly and good service, access to the sea for swimming, good gym and massage etc

good & clear studio room. nice kitchen area.

small kitchen which is big enough to prepare breakfast and a small dinner

free parking spaces are available, but some of them were already occupied

kids shouting and screaming all evening/night) and all three rooms had ant infestations

great stuff and breakfast. clean room with nice view.

looking for better wifi

the prices for laundry are insane, 20-30 euros for few clothes

staff on reception quite rude and even got accused of taking someone s laundry which they obviously lost ,,

if you travel with kids, this typical for madeira beach will not be nice -very quite atmosphere, no loud music

good gym and swimming pool with

there is a bar and a restaurant at the pool with a wonderful view

the laundry service didn't work as expected

but im general we really enjpyef our stay; it was very calm and we got to relax a lot in the spa area with a

the included coffee at breakfast was horrible. parking can be difficult to find sometimes

we enjoyed swimming pool, also the opportunity to go to lido where you can swim in the sea (worth to take

much everything; nice location by the sea, own beach , many restaurants, a lounge bar, great gym, indoor

swimming pool facility and spa is old.

daily shuttle service to funchal and palheiro golf club

locally sourced food at breakfast and dinner - light, creative and great quality

the shuttle bus service down to funchal was very useful

the grounds are beautiful and tranquil and they have a top golf

possibility to do my laundry in the bathroom wich is a plus as a hiker

can recommend snack bar neptuno

at all (the extra door to next room was surprising and didn't help with soundproofing) also no kitchen utensils

great location, hotel staff were friendly, the breakfast was delicious, the rooms and gardens were lovely -

a bit of a walk from room to front desk or breakfast area.

have a laundry service but they don't have an iron as in some hotels there's an iron in case someone

i wanted to have some laundry done, and instead of charging per kilo they charge per item and it came out to

laundry service is kind of a joke

especially mark at the front desk who helped me with my vehicle and parking

you can rent a film or get room service through it

she was incredibly welcoming and went out of her way to assist us in finding laundry facilities, parking, and

smell of laundry detergent on bed sheet. pillows didn't smell which saved my sleep.

breakfast was very satisfying, considering the price and the place being 3 stars

nice room, very good breakfast

the wifi is excellent (15 - 20mb/s download) and i was able to hold video conference calls with ease

no bar area open in evenings

the free shuttle ride to the town was very much appreciated but we also caught the bus to and from funchal

not too busy, clean, comfortable , plenty of parking space and bus stop in front of the hotel

location, fantastic view from room, restaurant, pool, bar etc

the pool area was very nicely furnished with amazing views also

it was nice to have the option of a pool if the weather was hot and a good place to sunbathe

it is very quiet and the bar and restaurant are quiet so if you want more nightlife plenty in funchal a short

free parking on hotel site

we didn t use the gym or the pool but it s nice they have these facilities

pool would have been nicer slightly warmer - bit hard getting in as felt so cold

wifi good

the bed was good. the wifi too.

food was really well prepared and bar team were really helpful

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a

the spa and sauna experience was very disappointing

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

also the spa and the gym were not available during our visit

no kettle or tea coffee making facilities in room. spa didn t look enticing at all

sadly spa was closed for covid

pretty basic standard selection, instant coffee machine, no wifi

the spa & indoor pool were very good too

breakfast was brilliant with a beautiful conservatory to relax and eat in

location, by the sea and old town, spa facilities, clean,

spa &

kitchen facilities. microwave needed

you can remove the mask around the pool , and obviously in the room and when at the bar

really good place, amazing and good staff, great breakfast.

have been nice to have a drink or two in the afternoon at the rooftop pool but the bar didn t seem to be open

very helpful staff. comfy beds. drinks delivered to the pool from a phone call. just brilliant

was lovely, pool table in the bar and a roof top pool with a great view

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

no wifi you could be put in any number of properties not the one you actually booked

our room was cleaned every day; wifi worked well

the wifi was good. great location, right in the center. exceptional value.

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

the apartment was spotless with a kitchen filled with everything you could possibly need

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped

the location was good and they offered free parking

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

breakfast and friendliness. parking inside the hotel was very good

breakfast was varied

location, was clean, good sized room, had a small pool on the roof which was nice

breakfast was below average,no fresh fruit and only rolls,ham and cheese

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

beds a little too firm, limited breakfast buffet

breakfast was not very pleasant

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

great location. good breakfast. fantastic value for money

no wifi in the room table and chairs in the balcony in the horrible condition

good breakfast included fruits nice big rooms

breakfast is nice

no wifi/pool

the rooftop bar was nice place for sunset

very comfortable, clean, and had all the amenities we needed: coffee/tea, water, lightning-fast wifi, and

pool a little cool for me, but very minor

is no spa and the pool is very small hence i would say calling the hotel a spa is misleading

pool and spa area is very disappointing

localisation laundry service good deal

wifi could be improved, kettle in the room, some coffee, a summer duvet would be appreciated

our room was very clean; the beds were comfortable and the wifi worked perfectly

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

good wifi

and a laundry room 4 mins away

nice room, great location og good breakfast. nice staff, good wifi - all you need

the rooms were clean and breakfast was ok

they had buffet breakfast which was okay

wifi worked fine

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

my room was very large and comfortable with great wifi and much appreciated air conditioning

wifi was reliable

parking is limited, there was no availability

and used the parking as

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they even prepared breakfast boxes for us as we had to check out before breakfast time

avoid room suite 103. noise from kitchen under the bedroom.

amazing views, swimming pool

bar service was excellent and enjoyable

could have been more wifi and power plugs (wifi is only in the lobby)

the pool was could be cleaner

lovely rooftop pool that i had to myself every day

we used the laundry service after travelling around the island but thought it was extremely

breakfast was just all you needed, a reasonable selection.

perfect wifi

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

facilities were so good, small rooftop pool and sun loungers a

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

the lady showed us parking spots and where to do our laundry, super nice

inside they also have laundry machine and strings to dry your closes

we ve got 2 store apartment with a small kitchen and great view

swimming pool at the top of the hotel with a nice bar area

chairs to the balcony to enjoy sitting out looking over the city with a cuppa on a morning before breakfast

free parking

and staff were superb, and we thoroughly enjoyed the fabulous wide range of food on offer at breakfast with the

great location, really good breakfast and a comfortable bed and room. good parking

really pleased the room had a mini kitchen which was a nice surprise so we didn t have to eat out every night

all staff members were fantastic - we had an early morning flight and got our breakfast packed to take with us

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

trivial, but larger mugs and glasses in the kitchen would be nice, as there were only very small coffee cups,

breakfast was very good quality, very delicious

having booked for longer, though i thought that a better bar area would have been nice, though saying that after

to the town, selection at breakfast, very comfortable room, very helpful staff, swimming pool and bar area,

large pool was heated and cleaned daily

very comfortable sunloungers and very clean restaurant - we only dined here once - very tasty bar - amazing

is 15 minutes walk down to the centre of funchal (and ~ 7 cab ride back up if the free hotel shuttle times

great location, great breakfast, great rooms

i like girls from room service - they were nice

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

loved watching the cruise ships come snd go from the hotel patio bar breakfast best i have had in a hotel for

the bed was very confortable, the view was amazing and the pool is really cool!

things were given to laundry for cleaning, but white shirts became yellowish

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when

very quiet because it‘s adults only with no kids

the room service was good but just note they charge 5,50 for room service each time so i ordered a

the reception, bar, restaurant, pools & spa were all just totally amazing ud83eudd29

50 plus tip for one with room service

we were on first floor and kids could not sleep when they played music in lobby

the kids club was amazing and our suite had great views from our balcony

great breakfast and pool bar area

the infinity swimming pool is beautiful and just the correct temperature

was with a balcony, spacious and really clean) the food in the restaurant and in vasco da gama bar was delicious

wifi was unreliable at times (on apple devices)

and if we hadn't been so busy driving around madeira we would have used the facilities such as gym and swimming

wifi not working well

we ordered some room service and the food was delicious and not expensive

the gym itself is free to use; the rest of the spa is dependent on your room/buying a pass

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs

the fried eggs, even when just delivered from the kitchen were cool to cold

the kids club wasn t very good

the gym is also very well equipped and large

some amenities should be available like iron in the room and laundry.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

the bar area was also underused which is a shame, the hotel is a bit of a distance to town so it would

breakfast amazing and swimming pool and jacuzzi were great

the view, staff, and grounds. quiet,champaign breakfast and out door patio view.

although there apparently was a list of cost we decided not to check before asking for laundry service

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

wifi os poor as well

we booked the hotel specifically for a heated pool so we could swim regularly and kids could spend time playing

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

spa wasn t open on the days we were there but wasn t the end of the world as the other facility

everything (apart from gym) is on the top level

the only thing i did not like is shabby gym.

the pool area was well laid out

good choice at breakfast,would have preferred

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

- the games room (pool table, table tennis and table football) closes at 6pm so nothing for the kids (10 and 1

no bar facility down at atlantic pool level so nowhere to order a drink if sunbathing there

a big offer of leisure activities like snorkeling, scuba diving, mini golf etc

stayed for a week half board,pool view room

-wish the swimming pool was bigger to allow proper swimming training

the gym needs a small upgrade on weight dumbbells

hotel, excellent and very helpful staff, outstanding bar staff, located close to the city center, well equipped

pool, excellent breakfast, great position, spaceous bedroom, beautifull view from the

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

wifi availability limited to a couple of public areas

there was also table tennis, which our kids really enjoyed

there was also table tennis, which our kids really enjoyed

good breakfast and the dinner. the garden is also beautiful and well maintained.

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

location breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

there wasn't any room service for ice etc

not that keen on the music played by the pianist in the bar .

our daily paper was not delivered to the room, there was a shortage of staff in the breakfast room, breakfast

the pastries in the breakfast can be further improved.

personal like an english country house superb spacious suite overlooking sea really excellent room service

the gym floor needed a clean ( dust) no boat trips available for days we were there

cost of laundry has high. otherwise could find no fault.

was no pool bar in the other pool area

comfortable the room needs updating, the kitchen area in particular, and provision of device charging points

breakfast was buffet style and very good

daily room service and cleaning

the infinity pool has always lots of free sunbeds & is so beautiful

served+ pick up table breakfast

the food at the pool was below par

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

infinity pool with loungers and bar never busy

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

my husband used the gym regularly

a very big mention for telma costa at the il gallo d oro restaurant as she had raised the bar of offering an

we had room service for our included breakfast- continental

breakfast average, gym

next to the laundry room (think washing machines which are on day and night) and b

really good breakfast with plenty of options

spacious room with ocean view, king size bed with a topper

breakfast, clean pool and rest area, reasonable prices for lunch, great views from the rooftop area with sun

breakfast is excellent

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

the guys at the bar make the best cocktails - we always had a few here before going for a stroll in the

inside pool with hot tub and sauna, which is nice but not very relaxing as it’s also used as a kids pool and

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

lovely modern room with excellent kitchenette

really annoyed about this one) both pools are small and overrun with parents letting their kids do anything they

the hotel is very short walk to the main street, there are plenty of spar shops, bars, restaurants basically

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

the smell at the indoor swimming pool

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

to park around if you did not book it ahead and pay for it - because of lack of parking in general this is

wifi was medium speed, but reliable

restaurant, bar and bbq - delicious food for any taste

hotel is very well located in lido, the guest facilities (hall, restaurants, bar, pool) and rooms were very

both pools were good, the gym was very basic, but ok and the hotel parking was adequate

buffet breakfast with lots of choice

laundry wash prices were high

pool bar available with food lunchtime selections

you should also extend the outdoor pool hours, the views from it would be unbelievable in the late night hours

staff, great view, beautiful and clean facilities, nice entertainment, good food and wine, free parking and

this is an excellent base to explore madeira and we appreciated the ease of car parking and the fact that it

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

the pool and territory of the hotel are incredible

the hotel had a great outdoor pool and different entertainment for guests every evening

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner

gym needs modernised, equipment needs

the building, very nice location, breakfast was very good, staff were friendly and has a shuttle bus to take

courtesy shuttle service to funchal city center (according to schedule times only).

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

room, clean laundry and towels

hotel with a great breakfast, pool, sunbeds, a sauna (at no extra charge), and spa services (chargeable)

the facilities were fab, including the gym and spa rooms

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

the gym equipment very poor

king size beds instead of 2 single beds together and i would recommend to the hotel to add the room service menu

occasional problems to find staff at the pool/lobby bars, pool not heated.

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

the spa was not functionning so no much to do in the cloudy days (the island is amazing, a lot of

breakfast, except that the orange juice & decaf coffee were too weak

parking place not available. only public nearby but quite chip.

the cleaning and the room service was superb

rooms with small kitchen corner, pool with the ocean view and feel, breakfast with wide range of choices, friendly

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

wifi unusable on second floor

good wifi

free parking and wifi

a very bad smell, even worse accompanies us when we enter the hotel from the next located pool or spa lounges

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

beautiful pools

rooms are also very clean and had everything in them including your towel for the pool

the snacks at the bar next to the pool were surprisingly good

gym and pools are working, you can visit sauna upon reservation

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

the wifi didn't always work

prime location, easy check in and out and the swimming pool.

nice and big room with kitchen and very very very very good breakfast!!!!

as a family with 2 kids ,we really liked everything

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

bed, breakfast, gym, staff very profesional

parking

they also supply massages and a spa at the basement and also a gym that can be used

laundry service was patchy

breakfast lunch dinner

diogo and the team are amazing, doing a great job entertaining the guest with portugues classes, kids club,

bar staff, waiting staff, domestic staff and all front of house staff are superb

staff, food, drink, pool, cleanliness of the hotel

the laundry service they offer means you can t just borrow an iron to do it yourself.

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the spa, gym and pool areas are top class

was buffet only and cost 25 euros which was too much, it shouldn't be cheaper to order steak over room service

the breakfast, the pool area

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

the most important thing: the heated pool inside is really warm (some days cooler that the others) and jacuzzi

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time

the hotel wifi was excellent, and the breakfast was very good

spa area (with sauna) included in the price

laundry service was awful

laundry service at super speed!

only the gym could be bigger and have more equipment, but i understand this might be a covid-19 restriction;

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

there is no wifi at the pool and at breakfast room.

the hotel rooms are a good size for a city hotel and the little pool/sunbed area was very pleasant to sit in

location, free transfer to funchal city center, really close to beaches and pool complex

the cooked breakfast could have been hotter.

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

gym was outdated.

laundry service

laundry was cheap enough and delivered promptly back to us the following morning

everything onnsite, with small kitchen in room

breakfast for adults, although my little son missed more variety for kids

the room had a fully equipped kitchenette which is handy for those travelling with kids

only complaint is that the wifi connection, even in reception was very poor

room we stayed in was located at the second flor and there was no wifi in the room, only in public areas, we

pool and sauna not working at first, then pool became available

i would of been nice to use the pool but it was to cold

no wifi in the room...but in the lobby and 1st floor bar is ok

travelled with two teenage kids and we were very happy

we were really well looked after, even bringing breakfast to our room for no additional cost when we wanted to

both breakfast and dinner were delicious, offering a wide variety of options to choose from

the gym is antiquated

kids menu at the a la carte restaurants was pretty poor and unimaginative (pizza and burger)

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

the laundry service is quickly and very good

we ll equipped kitchen for a weeks stay

and we could put the kids to bed, and relax in the lounge

free wifi is excellent, very fast

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

the noise so loud no one could sleep, the value for a 5 star , the indoor pool was a tank the gym was for 2

the pool bar was above my expectations though

recliners around the pool were tired tea making facilities in the room had no milk gym not well

cement pool stools