run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

laundry service was too expensive, the wifi was available only at the reception and it was

the room was nice, pool too, breakfast enormous. good value for money!

terrace with a swimming pool directed towards the ocean, also view from the window, very good breakfast

wifi but you got it on the front for free and in reception but who needs facebook on holiday

fresh towels daily, including beach/pool towels which was great

shuttle bus service ensures that

parking is difficult and too tiny

nothing else, i would go again for the views from the hotel - from breakfast, rooms, swimming pool, bar, elevator

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx

additionally, they advertise a laundry service which, to give you an idea, is 2

the heated pool was really great , 27 degrees

wifi in the rooms, however we understand that is

not enough parking space provided

buffet style - kids really enjoyed the food selection

pool was also quiet had to ourselves one day

clean. beautiful view. near restaurants. friendly staff. pool and secured parking

swimming pool could be warmer

parking was often difficult.

we had a car and enjoyed the location away from the hustle of funchal and appreciated the on site parking

liked the gym and the pool

limited staff so not necessarily anyone around to get you a coffee by the pool

there is gym equipment and a tennis court

large indoor pool

had to go to the dining room to get a bar tender and the game room could have been a bit warmer

everything was perfect! breakfast is amazing! fully recommend! and laundry is super fast!

- amazing views over the sea (sea front rooms); - great spa and gym; - calm but good location; - wifi signal

negative point- was not happy to pay for hot water swimming pool -i agrre to pay for gym & spa not the hot water

kids' room has to be unlocked upon request — this makes for a less entertaining experience for

spa and gym facilities are top

staff was super helpful and lovely, and the parking amenities were great

pool & breakfast

pool bar could open a little later into the evening,,,showers a little dated..

parking is comfortable, on site hotel (not covered) at the entrance

swimming pool, sauna available for guests

wifi available in the lobby only. breakfast not as good as the dinner

weak wifi in the room

the rooms face the other way and we had no problem to get parking

staffs are helpful kids enjoyed spa and pool

room was beautiful and clean, the gym and pool facilities were good, and they all overlooked the most amazing

enjoyable outdoor pool with bar

hotel is quiet with relaxing sounds of breaking waves :) breakfast was very tasty, with nice selection especially

the pool has perfect water temperature

breakfast was quite standard, similar to what you usually get in many european hotels

the access to the pool and beach were super nice and easy accessible

the room was clean and tidied up every day, the breakfast was delicious

the swimming pool requires some attention.

lack of available facilities e.g. bar open

easy parking, calm pool area with drinks, no kids around

pool and sauna not working at first, then pool became available

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

pool(or biljart)table, pingpong table, an ok gym with some cardio equipment a trx station and a cable machine

recliners around the pool were tired tea making facilities in the room had no milk gym not well

the pool bar was above my expectations though

the most wonderful was the staff, especially rafa, sam, bruna, kazim and restaurant guys and pool guys

there is free wifi for work, closeness to ocean for taking a relaxing swim

one little thing i personally did not like was music playing in the restaurant during breakfast

all staff superb here juan and the other pool guy all

was great, room size was according to the room type i paid for, but the wifi in the room was so poor and constantly

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

the laundry service is quickly and very good

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

wifi signal was weak, specially in the bedroom and bathroom

to high prices in the bar and lunch menu.

large common area around the pool, where you can sit, lay, relax, all day bar from which you can order drinks

the spa area is nice and the jacuzzi positioned toward the

- the pool sticks were a bit bent (probably due to age), and would benefit from a renewal too - the ping

a very nice hotel, well maintained. offers all the needs for a group of few families with kids.

food, location, cleanliness, wifi, spa resort, the public places, free parking for the hotel guests and the wiev

the gym is antiquated

laundry was cheap enough and delivered promptly back to us the following morning

laundry service

i like the location, the little kitchen in the room, the swiming pool

excellent wifi a must with kids

location,swimmings outside area large and nice inside pool and sauna

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

loved everything, but if we had to be critical, we would mention the small water glasses at breakfast (about 1

pool side bar was really nice - great views and great food

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner

place to stay - lovely quiet pool surrounded by beautiful gardens - breakfast very good - service outstanding

laundry service at super speed!

laundry service was awful

i appreciated the late check out and early check in to coincide with our flights

pool was amazing with stunning views and the food round the pool bar was nice too

wifi was very weak in the room but they promptly fixed it with a router just for our room

wifi was off for one whole day while there no slippers provided in the

gym and indoor pool/steam room were very dated and not really fit for purpose.

gym was outdated.

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

location, free transfer to funchal city center, really close to beaches and pool complex

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

the hotel gym could be upgraded a bit. besides that everything was great.

the facilities, including the three outdoor pools of which one was an infinity pool, wonderful kids pool and

deck bar beside the swimming pool was extremely expensive and unfortunately meant we didn't stay on site

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time

the laundry service they offer means you can t just borrow an iron to do it yourself.

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

washing dishes apparently is not part of room service (cause people stay at hotels to wash dishes) we were

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to

laundry service was patchy

gym was old and incomplete, and the spa had some broken/unavailable facilities

a bit weaker wifi signal in the room

it started with the parking place - we were told to use the indoor parking (and found after trying with our

breakfast was very good

laundry wash prices were high

breakfast with a large selection of dishes,fruit,cakes

hotel was pleasant surprise- have all amenities plus indoor and outdoor pool, sport facilities

the breakfast is plentiful, it's always the same food, lack of variety

great outdoor and indoor pool

does not work as other customers just help themselves in the laundry storage room which was open

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

very nice location with very good service, nice pool and good breakfast

the wifi quality was very poor with frequent disconnections and very poor speed.

room service - amazing food

location and the staff is professional and friendly, kids love them.

bar was not open at night

quiet, excellent wifi, great shower

excellent wifi

wifi is very poor in part of the hotel rooms

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

spa was beautiful, treatments were great

great facilities- multiple restaurants, bars and pools (indoor and outdoor), spa and gym

between the pool and kids outdoor playground, indoor activity center, and mini golf area the toddler was

gardens, bread, breakfast, restaurants, pool, gym, entertainment.

and breakfast selection was really nice with cooked breakfast and all breakfast staples

clean rooms. nice pool and nice pool bar.

plenty of loungers at the pool

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

the breakfast and dinner was great and varied

very expensive laundry services

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

crowded breakfast around 7:30-8:30. parking is good but steep uphill drive

the indoor pool and spa are so warm, you could spend all day in there

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

apparently a laundry delivery issue

spa and pool

warm, friendly staff, particularly those working in the poolside bar/restaurant

would be better if the hotel reception was separate from the spa and pool reception

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

occasional problems to find staff at the pool/lobby bars, pool not heated.

than could be provided - i am not thinking about any extra information - we had to ask about wifi access

gym was very small and didn t have much equipment, the breakfast options were limited and weren

pool bar was closed (april)

there is not really a laundry service, as it is more recommended to use a laundry nearby

there were no pool towels available as they hadn t come back from the laundry

self catering after all so a sharp knife in the kitchen will be nice to have

wifi was poor and weak. the room need a little renewal.

the hotel is well-equipped, pools, fittness rooms, daily room service are also provided

next to the laundry room (think washing machines which are on day and night) and b

there is also gym, indoor pool and sauna

adults only garden deluxe room , modern and comfortable plenty of sun beds good choice at breakfast

pool, peaceful, clean

very kind personel, adults only, indoor pool, clean and tidy, very good breakfast

when my partner asked for information on laundry service he was directed to the info card in our hotel

room, clean laundry and towels

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

nice swimming pool area, sauna and gym

and i didn't like sharing the outside breakfast area with dirty pigeons eating off plates

pool area was great with plenty of sunbeds and direct access to the sea

hotel with ocean view and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool

other than we did think the hotel parking fee was high, 15 a day

wifi could have been stronger

and access, lovely pool, pool staff that ensure everyone's safety and comfort in the pool area, breakfast

got a great room with a sea view, the hotel grounds are beautiful, the pool was warm

most of the staff were lovely but unfortunately two of the bar staff didn't like it when i asked for some ice

great location - cool view out - complimentary fruit in a room - friendly stuff - great buffet breakfast & dinner

spa massage. balcony, mine was in the sun. breakfast was ok. food replaced quickly.

spa extra money and needed booking! lifts small. tv didn't speak any english.

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

some amenities should be available like iron in the room and laundry.

gym should be open earlier. more available staff at pool bar in afternoon.

because i have to pick out something that was wrong, i'd probably say the wifi in my room specifically was poor

i had no wifi in my room, but that was only a minor inconvenience.

breakfast ocean view hotel is located in beatufil place very large room big free parking there is pr19 and pr2

smell of chlorine from the swimming pool in the reception withheld us to swim in the indoor swimmingpool and to

i loved the sauna, pool and jacuzzi - was a big plus

by laura the chef is incomparable and the breakfast is not to be underestimated the indoor pool and sauna are

the food bar area in the restaurant was too small, which resulted in almost constant queueing which was

i was charged for laundry although i didn't use that service, i emailed client service and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

ocean view, contemporary style, breakfast and dinner buffet

as for a 5* was expecting a more modern style and definitely for us a couple with no kids, a walk-in shower

breakfast had a great variety of what to eat

the pool was excellent

stayed for a week half board,pool view room

the same story with the gym: all the equipment was dirty and old, the running track works with interruptions,

the wifi was good, the room was great, clean, and it was 2 km from the city center

beds and umbrellas could be in better conditions as well as chairs in the balkony no wifi in the rooms old

location breakfast

breakfast was very good

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

cost of laundry has high. otherwise could find no fault.

gym is very old, two running machines, both didn't work

great breakfast

the gym equipment is very old and indoor swimming pool not very pleasant

pools and gym/spa facilities superb

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

they have just thought about everything! super clean, pool is clean, amazing breakfast!

wifi signal needs to be stronger.

of amenities and restaurants but make note they all except the pool bar require rsvp

can recommend the half board option with breakfast and evening meal at the rose garden

everything! especially the pool!

infinity pool with loungers and bar never busy

view from the room, the room itself, clear and safe access to the ocean, helpful staff, beautiful breakfast,

seaview, amazing infinity pool and excellent and affable service

to top it off, the daily all-inclusive breakfast and dining experience at avista restaurant was fantastic

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt

the hotel had lots of facilities such as gym, sauna etc and evening entertainment

faculties such as pools, spa good

bar and restaurant prices are high reception staff could be more welcoming and

the overall atmosphere and location good value for money now have wifi in all the rooms

the restaurant serves delicious food and the room service menu is also excellent

would be good if there was a shuttle bus in the early evening.

is 15 minutes walk down to the centre of funchal (and ~ 7 cab ride back up if the free hotel shuttle times

breakfast was fantastic

breakfast was generous and set beautifully within their garden

personal like an english country house superb spacious suite overlooking sea really excellent room service

enjoyed high tea, breakfast every morning, the sea pool, the gardens

not that keen on the music played by the pianist in the bar .

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on

tech implementation needs attention wifi speed measured via ookla software was between 6-8mbps ok for email

the spa experience was amazing

:) the room, parking, etc are great but what makes this hotel stand out is the service and kindness of the

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and

to offer; there s a small gym and nice game room with ping pong, billiard and chess and a nice spa as well as

our room was spacious and featured a good-sized balcony overlooking the attractive gardens

things were given to laundry for cleaning, but white shirts became yellowish

also, the indoor heated pool and jacuzzi was a

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

the food was great and the cocktails at the bar were some of the best i've ever had

maybe only in the room we stayed, but the wifi was patchy and very slow.

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

) ambience music in all hotel (also at breakfast) needs a more chilled out approach

but by far the worst was having to wear earplugs every night due to the loudness of guests in the bar straight

wifi in room for whole stay

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

fabulous breakfast and location

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace

one thing that needs major upgrade is the gym. all equipment are run down and in bad shape

rooms had indoor small kitchen that we didn't use but if anyone wanted, was useful

i faced ac and wifi problem

perfect for a family with small kids

spa price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was

be attractive - many beautiful eating areas and the large swimming pool is a win for those with kids

weak wifi connection, too high prices in comparison with surrounding classy restaurants.

everything, bar on the roof. the room facing the sea. the gym was clean.

although there apparently was a list of cost we decided not to check before asking for laundry service

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

wifi in the room was a bit spotty; we needed to move around to find a place where the connection

limited parking.

the staff in the breakfast room and upstairs in the bar are amazing

the kids club was amazing and our suite had great views from our balcony

room service was friendly and flexible (we were traveling with a toddler)

first day breakfast was served on the veranda overlooking the ocean

staff were very accommodating. spa and rooftop pool were amazing as well.

even though we didn't cook, we appreciated having the kitchen to prepare tea and snacks

room for a single occupant,, i expected a tiny place, but instead i was given an apartment with kitchen, diner

really loved our room - spacious, nicely decorated with little kitchenette and lots of space for clothes

i needed to checkout early and getting breakfast bag was not a problem

the breakfast was scrumptious with lots of variety

the bar was lovely, the breakfast was great and the staff were wonderful

the wifi does not reach my room (as advertised), which is inconvenient

bar service was excellent and enjoyable

hotel bar is also something to be recommended

parking is restricted on site and in the area. a full menu was not available each night.

the lady showed us parking spots and where to do our laundry, super nice

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

inside they also have laundry machine and strings to dry your closes

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and

the pool on the roof was great

spa was a little cold but staff amazing and felt amazing after treatments,due to covid the hot tub

breakfast and gym

to be honest :) apart from the fact that it didn t have own gym and the sister one was very

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

i like girls from room service - they were nice

the terrace with all it's offerings such as gym, sauna and bar is amazing

cruise in front of the room service in the bar in the evening was slow

but the hot tub was as cold as the outdoor swimming pool, in january

we used the laundry service after travelling around the island but thought it was extremely

wifi

no parking. can't get drinking water after kitchen and bar are closed.

wifi worked fine

also very clean and the wifi was very good

and a laundry room 4 mins away

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

nice room, great location og good breakfast. nice staff, good wifi - all you need

the wifi was very very slow

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

helpful and friendly staff, nice rooftop bar and pool

staff, well apportioned rooms, delicious breakfast, great pool and roof terrace, good enough gym for a day or

the staff was very helpful and kind, also from the breakfast area

enjoyed our stay very much , great breakfast and super dinner

the staff was super welcoming, the view is great, parking is easy on the lot across the street.

we had rented a car from the airport (the hotel also offered us rent a car), there was a parking with enough

the spa was wonderful as well as the pool

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

the host had breakfast ready for us earlier due to our early flight. extremely accommodating.

parking is a bit further away and the parking spaces are a bit small

central location. roof terrace with awesame view, go there after breakfast.

wifi at room no. 303 could have been better.

localisation laundry service good deal

the wifi was working well

good wifi

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

location is amazing and the hotel is great looking however the breakfast was a bit monotonous, parking was

coffee, cold water in the pool

we didn t use the gym or the pool but it s nice they have these facilities

special praise goes to norberto, who is responsible for the bar and restaurant

the pool was closed, the jacuzzi was closed, the gym was closed

breakfast,they cater for coeliac

the spa area, only has a small pool, nothing else

there was a small kitchen

very comfortable, clean, and had all the amenities we needed: coffee/tea, water, lightning-fast wifi, and

we were family of 5 (two small kids and a baby), and we got an upgrade on check-in

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

very friendly, even provided laundry and was very helpful.

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated

very quick and reliable wifi

centrally located, can walk yo everything in less than 10 minutes, had free parking and good wifi

the location was good and they offered free parking

not real bacon at breakfast or at least it didn t look like

had a new year buffet, which was excellent and that we could see the harbour from the rooftop pool, which meant

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair

good breakfast included fruits nice big rooms

was only one plug socket in the room and unfortunately, there is no wifi in the bedrooms, only on the 1st floor

friendly staff, spacious room, nice breakfast and good location.

no wifi/pool

old furnitures but the bed worked out well and couldn't complain for anything exception from the wifi

,no mini-fridge, wifi not so strong, no kettle in the room, there is one day that no replenishment of toiletries

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

beds a little too firm, limited breakfast buffet

didn't get the room we booked but it was still okay, wifi didn't work in the room unfortunately

roof top pool was great and the rooms were very clean and very comfortable

great common areas, big bar and separate restaurant

superb wifi, one of the best i ve used in a hotel

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming

hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming pool - comfortable

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

the wifi didn't work for me so could not work during my stay

our room was cleaned every day; wifi worked well

the wifi is not always ok upstairs

amazing large indoor warm pool great food and bar area lovely

was a great variety of food for breakfast, but the warm dishes weren't the best

we were upgraded to a suite which was v spacious and had a small kitchen area

around the pool area, no drinking in or around the pool or jacuzzis ( even with plastic cups ) gym is very basic

everything about this hotel, from the breakfast/dining room to the sun lounger and outdoor pool area, to the

two exterior pools and an indoor pool plus a jacuzzi and spa facilities

spa wellness center only do massages - wanted a pedi

spa needs improvement, the walls and ceilings are old and do not look well

spa facilities are old and tired

inside and outside pools, jacuzzi, spa facilities

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

the pool to be heated would have liked a proper double bed rather than two singles pushed together

also the spa and the gym were not available during our visit

gym equipment was in very poor condition and with machines broken

nevertheless, there was no wifi reception in my room

the parking area had plenty of room

maybe a little more selection for breakfast, but what was there was great!!

location, fantastic view from room, restaurant, pool, bar etc

breakfast for 7 day stay is tasty (yummy banana break), but can be a bit monotonous

view onto the ocean and funchal - good restaurant always open with friendly staff as well - free parking