run down, room was very basic - had to ask for towels & only pool towels were available due to “laundry

laundry service was too expensive, the wifi was available only at the reception and it was

the room was nice, pool too, breakfast enormous. good value for money!

terrace with a swimming pool directed towards the ocean, also view from the window, very good breakfast

wifi but you got it on the front for free and in reception but who needs facebook on holiday

you need a hire car but the hotel has gated parking

parking was often difficult.

has good private parking, you ll get the gate key with the room key

pool was also quiet had to ourselves one day

swimming pool could be warmer

the bar vas closed. !

quiet, beautiful gardens, free parking and a very good breakfast.

we went on a couple of walks up the hill where there was a cute bar and shop, the hill was very very steep and

fabulous huge salt water covered pool and spa facilities

gym could do with a water fountain

location , gorgeous pool and spa facilities

parking is difficult and you have to unload your bags in front of the elevator tower because the

bathroom upgrade in rooms. a bigger gym.

it was very pet friendly for my two small dogs, and there were no issues with noise from other guests or from

we had previously stayed 3 nights in funchal but with the shuttle service it was not necessary & we could have

additionally, they advertise a laundry service which, to give you an idea, is 2

size of room and bar lounge area for nightcap

not enough parking space provided

an outdoor pool would be amazing

specious and clean room, nice swimming pool with warm water; breakfast with many choices; free parking; view

there is even a parking garage under the hotel

the views were spectacular, the enjoyed the sauna and the pool, the breakfast was also ok and the staff was

a big supermarket is close by, with also a bar inside

top that off with a very friendly staff, clean pool and that made that we had a very pleasant stay at this

wifi coverage in the pool area, pool bar was closed until afternoon, bad coffee for the

gym didnt open until 10am. would of been nice to use it from 6am.

breakfast was delicious and all staff members were friendly and helpful

amazing setting in the mountains, gorgeous views. the kids loved the swimming pool.

wifi did not work at all

the jacuzzi at the spa is so nice

we enjoyed the breakfast as well, very nice selection of available food

free wifi and parasols around the pool

the pool has perfect water temperature

amazing swimming pool

room service menu not great either

wifi was horrible

wifi signal in our room does not always work in bed, does not work on the balcony, but works at the

i expected a mini bar in the room but there was none available at the moment

easy parking, calm pool area with drinks, no kids around

it was easy to communicate in english; car parking was straight forward and there was excellent wifi coverage

good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood

staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering

amazing and helpful, there were plenty of things to do at the hotel such as mini golf, tennis, gym, jacuzzi, 4

the ukrainian girl called mala i think superb at aqua gym etc

the spa can be improved

would be great to have a small play area for kids outside in addition to the pools

retirees smoking on the breakfast terrace not paying any attention to families with small children

during daytime breakfast and dinner is available

from breakfast to dinner, every meal was a delightful culinary experience

long way from the centre, promote no putting towels on sun beds but then doesnt enforce it, gym tiny, not even

the laundry service is quickly and very good

room service wasn t clean, theyd leave empty water bottles, forget to pick up laundry

kids just loved it and i think staff as well

lack of facilities for kids

great location, on-site parking, walking distance to mall and nice indoor & outdoor pool

the pool was clean and there was ample sun beds

the staff and the atmosphere,ud83dude01 and the spa ohmy! heavenly ud83dudc4c

spa treatments all over 110

wifi

tasty breakfast, rich dinner, spacious room, friendly staff.

laundry service

laundry was cheap enough and delivered promptly back to us the following morning

featuring a balcony that's perfect for soaking in the views, a cozy living room with a convenient kitchenette,

clean and comfortable, nice pools and lovely helpful people in the service and at the pool/bar/reception

everything onnsite, with small kitchen in room

lack of contact in bathroom to charge the teethbrush and shelf to put your cosmetics and laundry bag, drawers

the pillows weren t the most comfortable, and breakfast could offer a bit more variety

wonderful buffet breakfast

breakfast, nice room

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant

laundry service was awful

laundry service at super speed!

restaurants where not as cosy as the nice bar and teras

- a glass of madeira wine on arrival and sweets/fruits/cookies that we got every day with the room service

hours for the pool inconvenient , spa and gym - open at 8 am, closed at 8pm, breakfast at 7 - it could be earlier

stunning sea views. adults only

a little surprised that so few people used the bar later in the evening, however we have never holidayed so

staff, location, bed, breakfast, view, pool

loved it being adults only. lovely ambiance and nice friendly staff

we also loved the pool and sunbathing area

laundry service very expensive, nowhere to dry clothes after rain or a hand wash

wifi is essential, even in the second room there were about 3-4 hours when the internet was down in

the facilities, including the three outdoor pools of which one was an infinity pool, wonderful kids pool and

get the chance to get ordinary coffee or real espresso, not just the nes-coffee machine, at the breakfast

wifi is intermittent, the signal is weak

super friendly girls at the reception were very helpful and patient with us (motorcycle parking, laundry service

the laundry service they offer means you can t just borrow an iron to do it yourself.

hotel is super. breakfast was opulent. service was excellent.

lovely indoor pool and spa

the staff was very friendly and helpful, we enjoyed gym, pool and pool bar looked nice, but we have no time to

laundry service was patchy

hotel , lovely staff,great food, great kids clubs

the pool are is overcrowded with sun beds.

gym was old and incomplete, and the spa had some broken/unavailable facilities

the coffee machine in the sports bar was broken for almost 2 days and affected the water

laundry wash prices were high

free parking in the area.

gym is just a cardio room

the indoor pool was very nice, and they do have a gym facility, with the most basic equipment

good cocktail bar and happy hour(s)

and kept calling to follow up so i attended all my events in rumpled clothes embarrassed and no laundry service

does not work as other customers just help themselves in the laundry storage room which was open

very nice location with very good service, nice pool and good breakfast

the pool has great views, the rooms were comfortable and the breakfast had a huge selection

super professional staff clean and tidy room was amazing breakfast good if a little crowded gym was good and

on our last day we requested a late check out, which we were given foc because our room was not needed :-)

nice staff, very clean, great location, free parking available, big apartments with a very nice

and minimal start-complect of stuff for kitchen like: soap/gel for washing of dishes, salt/pepper/oil

helpful staff, great breakfast, pool stayed open till late which was great as my kids didn t want to get out

i made hot chocolate for my kids from the machine, and the cup was literally full of ants

well equipped do be a bit more self catering, close to everything including bus stops and a great laundry up

stayed late in the season and the outdoor pool wasn't heated

had a junior suit and found the kitchenette a bit of a challenge

children) and there is one large pool (heated and indoor/outdoor) that is specifically for the spa area

due to corona, room service only limited to italian in house restaurant il basicilo that offers good pizza,

very expensive laundry services

we had no towels on arrival, there was an issue with their laundry system and we had to pay for pool towels to

to ask blue towels twice before we get them - they didn t have enough of them, was waiting for laundry to

vehicle parking is also available

access via a very steep hill. bar a bit expensive

breakfast was good

the breakfast buffet provided a selection of cereals, yoghurt, fresh fruit, cheeses, bakery items, full

especially helena at the pool bar excellent spa staff value for money very helpful manager who obviously wants

very good swimming pool

the room service was everyday which was very nice

apparently a laundry delivery issue

was at the end of the corridor just by the domestic room where they kept passing through with the laundry service

perfect location, big room with kitchenette, no air con. recommend good value for money

indoor swimming pool

great location. spa massage was really good.

location was good, near shops, restaurants, laundry mat and 3 mini grocery stores

loved the very convenient location and rooftop with pool, perfect to chill before or after a day of

is good from the staff 5* up to all areas car park, bar and swimming pool like the bedrooms all good

the breakfast is really good

than could be provided - i am not thinking about any extra information - we had to ask about wifi access

there were no pool towels available as they hadn t come back from the laundry

there is not really a laundry service, as it is more recommended to use a laundry nearby

wifi in the rooms

we had all facilities in the kitchen, more than enough

really annoyed about this one) both pools are small and overrun with parents letting their kids do anything they

next to the laundry room (think washing machines which are on day and night) and b

comfortable room, all the facilities we wanted, great gym and indoor pool

highlight, roof terrace with jacuzzi, bar and sultans

very kind personel, adults only, indoor pool, clean and tidy, very good breakfast

- rooftop terrace is nice, has a lovely view - gym and spa facilities are good

room, clean laundry and towels

when my partner asked for information on laundry service he was directed to the info card in our hotel

the convenient location and very customer oriented reception and laundry service i would even forget the exhausted

helped us with a taxi early in the morning on the day of departure and they also gave us a packed breakfast

room service is a great option

comfortable room with amazing view . the breakfast and christmas dinner dinner were delicious

we had no wifi in the hotel for at least two and a half days, which was also a bummer

the hotel also was kind enough to provide free parking based on availability, but there were plenty of (paid)

delicious breakfasts, convenient parking

pool bar (not over priced) plenty of scattered sun beds (not all in a row) which was great, shade around

buffet breakfast with lots of choice

pool was fantastic, and kids really loved it

to use the spa (jacuzzi, sauna) it's 10 per person for 3 hours, i think this should be free

the pool area was nice with a pool bar - reasonable prices

great location - cool view out - complimentary fruit in a room - friendly stuff - great buffet breakfast & dinner

everything was perfect! breakfast is amazing! fully recommend! and laundry is super fast!

negative point- was not happy to pay for hot water swimming pool -i agrre to pay for gym & spa not the hot water

we spent there 10 days whith kids and all of us really enjoyed the time in hotel

large, balcony, sea view, waterfall shower, turn down service, amenities (shower stuff) the gym and spa - nicest

i organised a birthday cake for after dinner at the hotel restaurant, which the kitchen staff were more than

stuff nice breakfast really good position of hotel bed fantastic/comfortable mattress laundry excellent garden

some amenities should be available like iron in the room and laundry.

gym should be open earlier. more available staff at pool bar in afternoon.

because i have to pick out something that was wrong, i'd probably say the wifi in my room specifically was poor

i had no wifi in my room, but that was only a minor inconvenience.

beautiful pools , nice beach fair price for snacks and drinks near the reception cheap price for laundry and

if you need to do laundry, service at a hotel is very expensive, but in building #2, they have a washer and

i was charged for laundry although i didn't use that service, i emailed client service and

we were leaving at 4am and they provided a light breakfast for us

there are four pools outdoors so the pool isn t so full it s uncomfortable like a lot of other hotels

gym is pointless

small parking.

couldn't get any wifi signal in the room (on 3 phones and a tablet), despite having good signal in the lobby

free parking (subject to availability) in the underground garage or in the alleys surrounding the hotel

the gym was a bit limited but hey things to allow you to work out

location breakfast

breakfast was very good

there wasn't any room service for ice etc

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

exterior space for breakfast

cost of laundry has high. otherwise could find no fault.

great breakfast

there is a reasonably priced bar with a daily happy hour - great cocktails

location, grounds and pool area, room size and comfort and lastly attentive staff who made our stay pleasurable

doesn't feel crowded, plenty of space round the pool with shade

fridge didn t keep drinks cold, expensive laundry service and internal phone wasn t

our personal highlight was the unwind together session we booked at the spa - just fantastic and amazing

the breakfast buffet in the rose garden was exceptional especially the fresh fruit (including local

there was a lovely warm spa pool with an inside and outside section, meaning you can swim from one to the other

the breakfast at the il gallo d oro every day but we had to leave early for an hike and the room service

breakfast views from the avista restaurant are stunning

high quality of service in all areas of the hotel - reception, spa area, room cleaning, restaurant and pool

we spent hours at the infinity pool and jacuzzi

the view from the suite, infinity pool and dining areas is absolutely incredible (and worth the higher price

breakfast was excellent

one gripe was that the kids club was not open

superb facilities, location and breakfast.

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday

the lack of coffee maker in room and the terrible coffee available at breakfast

the gym equipment is very tired and needs updating.

the breakfast & dinner staff remembered our preferences & we took full advantage of the wonderful shuttle service

breakfast was amazing

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

ample parking

the hotel has an extraordinary beautiful garden, and a big nice pool

housekeeping & room service were outstanding

the room is cleaned every morning in addition the room service pass by late in the afternoon

personal like an english country house superb spacious suite overlooking sea really excellent room service

breakfast around the pool area terrific and helpful reception / concierge service great spa very

closing of pools and gym way too early.

i also enjoyed the gym - which was never crowded

outdoors, big indoor pool, nice restaurant for breakfast and dinner and attentive service (room service, bar)

the breakfast was really rich and fresh

the quality of food and its presentation is superb, so much so that we ate in the restaurant all bar 3 nights

the hotel has a lot to offer; there s a small gym and nice game room with ping pong, billiard and chess and

things were given to laundry for cleaning, but white shirts became yellowish

the facilities such as the gym, pool area and spa area were a 10/10

thanks to the big windows in the room, but also the restaurant and spa and swimming pool

as adults only very peaceful and quiet

breakfasts, additionally, great idea when you can decide when room service need to replace your towels, and when

3 although our room was spacious and basically clean there was dirty laundry from the previous guests in the

one day none of our dirty towels, garbage or laundry wasn't picked up and the staff was indifferent when i

the wifi was poor and did not give me access to certain business sites i use

the room is spacious, light and reflects the blue hues of the sea view

we were upgraded to a pool view and a quiet room

the room was a haven of comfort, featuring a private swimming pool with ocean views

the private concierge messenger was a bit late with our room service at the day of departure but they made up

except lure the manger of pool bar and restaurant, he is very angry person

i faced ac and wifi problem

the suite rooms have a separate kitchen and there is room service available so private dining on the terrace

sunbathing area & facilities - very welcoming staff on arrival and throughout the stay - great breakfast choices

one thing that needs major upgrade is the gym. all equipment are run down and in bad shape

were clean,spacious and the beds were super comfortable, room service twice a day with turn down in the evening

pampered service and great location, the staff in simple words cannot do enough fore you, the sky bar is an

- room was big, balcony was nice, view amazing, breakfast exceptional, top floor bar was stunning, location was

weak wifi connection, too high prices in comparison with surrounding classy restaurants.

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs

although there apparently was a list of cost we decided not to check before asking for laundry service

unexpected small charges such as tea in room not free and forced laundry service for pressing as iron and

balcony no iron( they have laundry but at a very expensive price) mattress hard as a rock pillows terrible staff

close to town, the beautiful park (which has a great playground for kids) view of the sea and the gardens are

used and enjoyed the bar area

no room service menu in room, among many other minor annoyances

we loved the breakfast, pools, gym, and location

pools, spa facilities, and a casino/club attached to the hotel if you want night entertainment

were no tea and coffee making facilities in our room and getting room service was difficult using the phone

it is very pleasent to stay at casino, it is very good overall.

it would have been enough for a family with kids

good buffet breakfast, with a good choice of fruit, meats and hot food.

trivial, but larger mugs and glasses in the kitchen would be nice, as there were only very small coffee cups,

there s no common room, no (real) bar and the reception is a simple desk

i needed to checkout early and getting breakfast bag was not a problem

the lack of wifi in the room was also not ideal

the hotel is located overlooking funchal from the terrace area, pool and most rooms and the views are amazing

hotel bar is also something to be recommended

parking was available right in the hotel area (for an additional fee)

their parking is

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage

the lady showed us parking spots and where to do our laundry, super nice

inside they also have laundry machine and strings to dry your closes

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise,

my room had a kitchen, and a nice balcony

loved the rooftop infinity pool and its view of funchal and the ocean

great roof terrace and pool, restaurant was amazing , breakfast was lovely

-the rooftop is really great - a lovely space to be in, comfy cushions on the sunbeds

breakfast and gym

- didn't like that you had to go to reception every time to get a pool, spa or gym towel, & that you had to go

great location, great breakfast, great rooms

wifi is super fast

the pool is cold and usually filled with kids - even in the jacuzzi where there's a warning explicitly saying

staff at the pool bar just did not want to serve any of us up there (and there was quiet a few of us) the pool

i love the fancy style of the facility and also the deck with the pool and spa on it

we used the laundry service after travelling around the island but thought it was extremely

breakfast was just all you needed, a reasonable selection.

the breakfast had a lot of variety, but i'd appreciate if there were more local fruits

no parking. can't get drinking water after kitchen and bar are closed.

fast wifi, big and clean room, good selection of tv channels, air condition

and a laundry room 4 mins away

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

rooftop bar could have been well utilised as it would have been nice to be serve refreshing drinks whilst

room is comfortable and clean the breakfast was really good and you can also enjoy the sun rising behind the

relaxed atmosphere at breakfast--loved the pastries & the walnut & raisin bread was a real treat

clothing iron available which was shocking and frustrating since we arrived after the laundry service closed

there were laundry facilities but not right away and expensive when all you wanted to do was press a simple

they could send one up to the room, we were told they do not have any, and that we had to use the laundry service

happy hour, roof terrace and pool, gym, musicians in bar mostly capable and entertaining

great roof top pool and bar with lovely views of funchal

i have never asked but i think laundry room was next to mine as i could hear spinning and similar noises every

free parking was provided near the hotel

perfect location ! attentive staff excellent buffet breakfast airy rooms, impeccably clean

location, friendly staff, great breakfast and clean room

the host had breakfast ready for us earlier due to our early flight. extremely accommodating.

the spa facilities were great and it was good to be able to unwind after a day of many activities

gym/pool/spa were great

beautiful view . excellent breakfast. helpful staff

the hotel is in the hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a

bus to the city center (pictures) great variety for breakfast fast internet a lot of parking spots

localisation laundry service good deal

comfortable beds, clean rooms, water is hot, wifi is fast, reception smile and greet you

very clean quiet while in the very centre comfortable bed fast enough wifi (60 mbps)

the wifi was working well

ceiling in shower very low had to crouch down wifi didn't work in my room/on my floor

only thing i would add is swimingpool was very small and perhaps was missing something like a steam room or

breakfast was also very good :) would recommend staying here

it is also an ig dream for photo spots from the indoor pool glamour to the garden rooftop

location, amazing rooftop bar with stunning views, huge and comfortable bed, nice breakfast with wide selection

very comfortable, clean, and had all the amenities we needed: coffee/tea, water, lightning-fast wifi, and

special praise goes to norberto, who is responsible for the bar and restaurant

the welcome glass of champagne at the bar was a lovely detail

view, baroque interior, beautiful garden, delicious breakfast, lots of entertainment nearby but still a quiet

coffee, cold water in the pool

good quiet bar and dining available if you want to stay in the hotel for the evening

on the rooftops you can find a washing machines and place that you can do laundry as well as nice area to just

very friendly, even provided laundry and was very helpful.

was told laundry services were free of charge, but was charged 5 each time laundry services were needed

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than

a drain smell in the kitchen sometimes

breakfast was very good

breakfast was varied

the location was good and they offered free parking

location, was clean, good sized room, had a small pool on the roof which was nice

close to city center, parking and friendly staff.

no wifi/pool

great location. good breakfast. fantastic value for money

was only one plug socket in the room and unfortunately, there is no wifi in the bedrooms, only on the 1st floor

sure some partying kids yell at night (its in the middle of the centrum) and i got ants in the bathroom but

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

beds a little too firm, limited breakfast buffet

breakfast was not very pleasant

breakfast was below average,no fresh fruit and only rolls,ham and cheese

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

wifi not connecting in my room

great common areas, big bar and separate restaurant

location, room, pool

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming

you can remove the mask around the pool , and obviously in the room and when at the bar

there was just a small window and it was above the laundry

laundry is offered for a price with a terrace to dry it on

our room was cleaned every day; wifi worked well

wifi didnt work but that didnt bother me.

wifi was terrible

gym could be better / improved their three jacuzzi s aren t on at the moment i m assuming due

good gym and inside pool

wifi in some parts of the hotel was poor.

kitchen in rooms has no sockets to plug in the electric kettle they provide

lots of fresh fruits at breakfast

used the laundry service as some things got dirty when we were hiking and there was nothing to complain

the pool area is immaculate and the views out to sea are great

the wifi was good

it is a pleasure having breakfast (good selection of food) on the terrace overlooking the pool - and dinner as

the fitness suite and the spa facilities are dirty and not acceptable

the place is a bit far from the city center of funchal, it is accessible by a public bus or a shuttle bus

breakfast for 7 day stay is tasty (yummy banana break), but can be a bit monotonous

facilities are great: swimming pool, patio, private parking, etc

the parking area had plenty of room

the restaurant is great for breakfast and dinner, and we loved the pool with this magnificient view

few very small suggestions, 1) pool chlorine was very high and 2) gym equipment could be updated a

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

the spa was excellent, really high quality treatments

i recommend it to anyone who values privacy, tasty cuisine, playing tennis and golf and wants to wake up with

few very small suggestions, 1) pool chlorine was very high and 2) gym equipment could be updated a