choice, staff throughout the hotel were excellent in service and very attentive throughout - good parking facility

so for dinner we relied on room service and the food was really good as well

the initial drive into the parking area of the hotel was awfully depressing

the bed was so comfortable, the shower was great and the breakfast was the best i ve ever had in a hotel

restaurant was a bit fancy for the kids?

the bar and dining area was great and the staff assisted with laundry

dirty laundry left outside rooms ( covid clean

there is no laundry service, otherwise it s difficult to find anything we didn t like - perhaps the windows

at 6pm and could not wait any longer we made the bed ourselves, sourced our own towels from the laundry cupboard

able to get laundry done so difficult when travelling

emergency exit doors used as storage facility for ironing boards, irons, crockery, laundry

parking was a bit of a problem

there didn t seem many staff available in the spa or spa bar area

they offered a lot for extras for kids like the fun zone and free lunch etc

young chap called alex at the bar was great to chat to considering i was alone and made me feel a valued

bedroom's location we were assigned inside the hotel looked like an area for members of staff or laundry area,

room cleaning and room service only on request. breakfast buffet gives room for improvement:-)

plenty of car parking

wifi problems which are being addressed

dinner and breakfast great value and the bar and dining room were really cosy and beautifully decorated

the room service could have been a little more efficient (in terms of speed of service), in-house laundry was

the apartment was great, very clean and new kitchen/bathroom plus very child friendly.

nice hotel & grounds. pool is great, we stayed when pet shop boys performed at eden project

quiet, relaxing. plenty of room. liked spa and swimming pool and gym.

staff were all very friendly and the spa/pool/gym was really nice

breakfast was the best we had ever had in the uk, so many choices and top quality

was very good, our room wasnt quite ready when we arrived so we were offered a free drink in the bar while we

- the kids toy room was absolutely amazing

a receptionist changed our sheets at 2am and promised a full room service the next day but when we returned to

00 was a touch pricey for 3 days breakfasts for 2 kids

from the room (we were expecting a front see view) laundry along the walking area always the beds were two

towel was folded and i would guess the problem was missed by laundry

they also have a laundry service which was fantastic

pools were quite cold. kids didn't mind but not very enjoyable for adults.

minor - but wifi reception in room was poor and a night light in the bathroom would be helpful

after the first night, some of our laundry disappeared and never resurfaced

bit noisy early in the morning by the laundry cupboard but did not spoil our stay

laundry room (4 a wash, 1 tumble

but it was a nice welcome thank you good to find help- yourself laundry

beds were so comfortable. breakfast was exceptionaetly

we made use of the swimming pool, sauna and laundry room

part of the stay also with tennis courts and little cinema room bath rooms and lovely toiletries laundry room

jacuzzi, changing rooms and laundry room was a bit disappointing, showing signs of being tired and not great

this hotel has thought of everything: -there is laundry facilities, -special beach towels to take to the beach

room was clean. food was good. we were able to do our own laundry at no cost. a nice surprise.

room was above the staff laundry/working area so we did hear a fair bit of noise but it wasnt awful and didnt

but still very expensive), was not brilliant - very noisy (being at the back of the hotel) - laundry trolleys

we had a view of the laundry room a big white wall felt like we were in prison, could hear water gushing from

little bit noisy out back of hotel when staff coming and going end of evening / in morning with laundry

the bedroom look over there laundry.we ask for a quick room but very noisy.

i asked for some and was told the laundry hadn t delivered them

flexible kitchen let us order alternative dishes one day in advance

parking was tight but not impossible , but at least cars could access portloe, unlike say port

showed us to our room and liaised with her kitchen team to enable a perfect dinner for our group of 7

were expecting a spa hotel and noticed that this had been removed from the hotel signage

stayed in room 30 and directly below my window all night cages of laundry were being dragged around outside

laundry service and a team from housekeeping that keep the hotel spotless

of room - a better placed mirror (too dark) and table and/or drawers for getting ready dirty laundry left for

delay in laundry turn around time - was in fact greater than promised 24 hour service

laundry service - clothes were laundered but returned un-ironed and creased.

the breakfast was very nice with a depth of selections

the breakfast was excellent and all the staff friendly and helpful

parking ok but limited. bar prices expensive

hotel has everything you'd need, from a large smart tv to free wifi

staff, comfortable bar and restaurant in facility, great room very spacious

in either the main council parking (5 min walk), or the limited space car park 1 min away (with ev charger)

the bar service was also excellent; we never knew there were 3 different types of manhattan cocktail,

there was private parking within 50m and the service is what you would expect from a 5 star michelin rated and

was it meant to be a kids room

free parking in either the main council parking (5 min walk), or the limited space car park 1 min away

beautiful place - warm friendly staff. lovely decor . evening meal and breakfast were excellent

wifi for the duration of our 4 day stay - which we appreciate was down to open reach poor service

we had a great breakfast and dinner there

is in the side-street then i needn't have got so wet while struggling to open the door to the bar area and

secret cinema and kids play room

although service life was shown was not available in the morning due to being full of laundry

noisy inside ithink my room was above the laundry room

reception staff went above and beyond to ensure laundry service was available over the holiday

wifi wasn't the best and i couldn't turn the cold tap on for the shower so had a very hot one

also has room service and breakfast available with expectional catering staff

the bedroom a laundry and dry cleaning service available

room service was the best staff were so helpful and polite

could not fault anything, food was excellent in the breakfast and evening, able to relax in bar after a long

i asked for extra mayo for my room service

friendly helpful staff great breakfast great pool and

think our room was near a laundry room

had previously confirmed via email that there would be self laundry facilities, but they didn't exist

comfy room good value breakfast helpful staff secure car park reasonably priced

staff, comfortable room, room service.

gym was a bit dated

guest laundry is a great idea

everything except the food. the laundry was a bonus.

also we were treated to free tokens for the laundry, which was kind and free parking

was over the moon there was a laundry to wash and dry my sons royal navy uniform ready to take in the sunday

staff excellent and friendly. spacious rooms. guest laundry was a bonus.

able to provide a vegan breakfast despite last minute booking

excellent breakfast. strong wifi. location is great if you want to be by the hoe.

then the doors slamming shut will definitely wake you up - my neighbors happened to be a bunch of kids who

watching the weather forecast gradually becoming more alarming, i looked over at my 2 sleeping kids and thought

cracking pub just down the road, but great bar at the hotel too

bathroom in our executive room was tiny, we were right next to the laundry room so at 7am on sunday morning we

room service menu was missing from room, i didn't get enough information about the executive

lovely sun bathing terrace beside pool

breakfast was included which was delicious and being an ihg members allows you to request a late check out for

i used the gym and spa, only thing i thought was a bit naff was the tiny shallow pool but every thing else was

were put in the rooms outside of the castle which was disappointing, rubbish and laundry from previous guests

the bathroom was tired and definitely in need of a little tlc laundry despite being advertised was unavailable

laundry a bit expensive

but the car park was hard to get a space after a day out due to the bingo hall, and there was kids hanging around

pleasing service. room size fine. wifi ok.