waitresses at breakfast were most charming and the food itself was excellent

the staff were exceptionally friendly, ms at reception was kind and helpful and izzy behind the bar gave us

dinner in restaurant was excellent, as was breakfast

bonus, the kids' playroom is the best i've ever seen at any hotel (and one of the only)

excellent restaurant and bar on-site serving high-quality food and drinks

they also have a laundry service which was fantastic

towel was folded and i would guess the problem was missed by laundry

from the room (we were expecting a front see view) laundry along the walking area always the beds were two

everything but no one can control the weather breakfast fab

staff were great, free parking outside and free access to the spa included

but it was a nice welcome thank you good to find help- yourself laundry

after the first night, some of our laundry disappeared and never resurfaced

bit noisy early in the morning by the laundry cupboard but did not spoil our stay

laundry room (4 a wash, 1 tumble

room service menu options could have been better

there was also a laundry room which from a mums point of view was a bonus

delicious meals, awesome kids' activities, laundry facilities, and a fantastic pool with jacuzzi

5) there is a laundry, washing machine and dryer, plus an ironing board and iron, and all this is free

we made use of the swimming pool, sauna and laundry room

part of the stay also with tennis courts and little cinema room bath rooms and lovely toiletries laundry room

the bedroom look over there laundry.we ask for a quick room but very noisy.

we had a view of the laundry room a big white wall felt like we were in prison, could hear water gushing from

little bit noisy out back of hotel when staff coming and going end of evening / in morning with laundry

room was above the staff laundry/working area so we did hear a fair bit of noise but it wasnt awful and didnt

but still very expensive), was not brilliant - very noisy (being at the back of the hotel) - laundry trolleys

stayed in room 30 and directly below my window all night cages of laundry were being dragged around outside

delay in laundry turn around time - was in fact greater than promised 24 hour service

of room - a better placed mirror (too dark) and table and/or drawers for getting ready dirty laundry left for

laundry service and a team from housekeeping that keep the hotel spotless

laundry service - clothes were laundered but returned un-ironed and creased.

the bar and dining area was great and the staff assisted with laundry

no laundry facilities the hotel is more geared for short stays rather than travellers who have been

dirty laundry left outside rooms ( covid clean

at 6pm and could not wait any longer we made the bed ourselves, sourced our own towels from the laundry cupboard

able to get laundry done so difficult when travelling

the room service could have been a little more efficient (in terms of speed of service), in-house laundry was

the spa was great, and the swimming pool water was nice and warm – the kids weren’t shivering like in other

also having kids in there ruined the ambience a little bit

was, i think, an extractor fan above the kitchens, which i presume is needed, although it made a constant noise

kitchen needs more staff on public holidays such as easter as it was too much for one person

rooms too hot to sleep in, especially the penventon suite situated above the laundry

i say everything because we wanted to do some laundry but there wasn't

breakfast was delicious, hot food to order, toast, juices, croissants and various home made jams

thing that didn't quite hit the mark was the room service - it was a bit hit or miss

small car parking bays, also avoid parking under the trees because of the birds

bedroom's location we were assigned inside the hotel looked like an area for members of staff or laundry area,

the owner george and his partner were very friendly too and run the bar in the evenings while socialising

my kids said it was the best hotel they ve stayed in so far

the room was comfortable and there was plenty of parking

the wife and kids loved it

i asked for some and was told the laundry hadn t delivered them

good onsite parking

also no working wifi but nice to switch

and the wifi came in and out

brilliant all staff from front of house bar restaurant house keeping top class this is our second time can t

emergency exit doors used as storage facility for ironing boards, irons, crockery, laundry

facilities, proximity to charlestown pubs, exquisite dining (excellent dinner) good breakfast the ev chargers,

the gym was excellent

great swimming pool & areas to sit

8 ev chargers (luckily there was space as many non-evs parked in the ev

the room we had was very hot (think it may of been above kitchen or laundry

excellent staff, breakfast and comfort. lovely views, very pet friendly.

parking was a bit stressful when we first got there, but managed to find a spot in the end.

wifi does not work. very poor internet.

there was quite a draft from the windows and the wifi didn t work in the room.

hotel , bar and restaurant

restaurant was exceptional both for dinner and breakfast

unloading luggage is not great and parking is not ideal but works

comfortable room, very good breakfast with plenty of options, staff very helpful, would highly recommend this

ev charger is on site but it was 1

we had a great breakfast and dinner there

secret cinema and kids play room were a great bonus for our 2 year old

breakfast was freshly cooked and speed of service spot on

secret cinema and kids play room

great breakfast great location

we may have been over some laundry room or similar as radiator was off whole time and november stay

spacious bedroom, good food, well equipped gym & on site parking.

hotel with wonderful indoor pool and gym facilities

was lovely, the atmosphere, and the staff (simon) was very attentive and helpful, the girl at the bar was so

amazing spa and very nice lobby:) rooms are fantastic! we really enjoyed pur stay:)

no laundry room

noisy on an inland room with laundry/ kitchen when window open

tiny room, useless wifi, poor, overpriced food.

views nice clean rooms really comfortable bed nice hot shower/bath lovely polite staff and breakfast was really

the room was very clean and the breakfast was amazing

i didn t like the room cleaning and also the facility doesn t have laundry service.

sometimes an littered with laundry bags, and food deliveries at back

location very relaxed atmosphere staff very helpful made you feel welcome love the pool and gym facilities that

staff were very welcoming and also very helpful, a lot of facilities to use like the spa and swimming pool

parking could be a issue if a special event is on

laundry services :-) and close to train station.

the room was very small and situated at the rear of the hotel above the laundry room

breakfast was wonderful. laundry service not good. staff very friendly and polite.

no safety box , no laundry bag

we were refunded dirty laundry in the fortified

breakfast was

no room service option

breakfast very good, room excellent, location perfect.

if i was nit picking the wifi signal could be stronger in 'the stables', but as we don't use the internet much

great location - great room - big room with a wonderful outlook - good breakfast - good restaurant - very good

request for spa treatment went unanswered

food was really top quality, breakfast and evening meal

most pet friendly hotel ever stayed in

fact that a pet friendly hotel still maintains a high standard of room and surrounding is a bonus being able to

decent sized rooms. pet friendly great breakfast helpful staff lovely local walk and gardens

very appreciated guest laundry room in hotel

dirty laundry in the hallways a lot of the time

very friendly, food excellent, bar service very good

a bit short on parking

kids jumping in and out of the pool