pool access was very limited, hot tub was not working

chose this hotel for its location and the offering of an airport shuttle even though it is more expensive than

when hotel is full so is the parking lot.

there was also a fully equipped gym, as well as a very good breakfast

there was also a fully equipped gym, as well as a very good breakfast

spacious room,amazing bathroom with walk in shower, nice pool, spa and fitness area.

friendly airport shuttle service, very clean room, nice and fancy facilities, nice restaurant and breakfast,

the pool area was lovely, but there must have been some sort of event there earlier in the day, and

everything. the room the location the staff the pool. overall wonderful. can't wait to return

i love this hotel!! super clean, friendly staff, great breakfast.

pool size is small but this is not everyone s priority when staying

bed was very comfortable and the pool/ hot tub was great after driving 624 miles that day

pool was out of order, parking lot was icy

very clean, friendly staff. great breakfast!

breakfast was sufficient

s owned by eastern indians and they were stingy with towels and we had to the laundry room ourselves if we

the front desk guy is doing laundry and seems annoyed that you have a question that could have been avoided

room was good size and very clean. coin laundry onsite.

very clean room, safe location, great wifi, air conditioning and near shopping/restaurant

wish you had some weights in your fitness room and i wish you had a swimming pool or jacuzzi other than that

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

remodeled rooms were nicely done. super clean and comfortable . breakfast options were great!

it was so thick all the kids were having trouble breathing and eyes were burning

pool hours are great, rooms are very clean, and the bed was comfy.

bed very comfortable, nice hot breakfast

side doors would not latch to lock nor did the laundry room door read

she gave us no information on when breakfast was wifi and best way to get to the room

staff great, breakfast great, clean and updated

also pet friendly

tv, breakfast, not too noisy, pet friendly hvac unit, night light in bathroom, cleanliness (when arriving),

best heated pool and hot spa! everything was clean. large rooms. great location!

pool and hot tub were nice

grab bar in the tub was unattached at the bottom

great fitness center,pool, hot tum

there were no guests in the pool.

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

grewat room...with a pool was nice.

it was 85 degrees in the room and we checked in close to bedtime for our kids

easy to get to, quiet, laundry facilities, clean, friendly staff

the plumbing noises. our room was not that far from the laundry room.

excellent staff and pets stay free

closure of gym and mosly pool area but out of your

they had a full kitchen in the room

parking lot was decent

having protein options for breakfast would have been nice.

i believe they have a floor where if you have a pet you must stay

rooms were clean and room service was there to offer cleaning services if needed

clean, nice neighborhood, room was huge, staff very good and breakfast was hot and yummy

laundry room very dirty...

were a little disappointed that there was no chocolate bar in our little bag, just a bottle of water

clean and updated, has a sauna and pool, great breakfast.

almost clean, hair in the tub. bar was closed on a friday night

clean, quiet and relaxing. kids loved the pool.

the guest laundry facilities were dirty and really old and beat up.

pool was cold.

also the shower stall right with handicap bar in the way

great gym facility

pretty nice hotel. nice gym.

property was nice but not being up kept the laundry did not work the pillow smelled of urine and the housekeeper

and the bathroom had spots that weren't cleaned very good with lots of hair and no laundry bag or water cups

the pet friendly room didn t smell bad

pets allowed in this hotel, it should be called the pet hotel as people have no recourse and

the heated indoor / outdoor pool is amazing, and the kids would really love to go back to

the grandkids loved the big heated pool. it was a great break from the cold iowa winters

no breakfast because of covid i look forward to the options you offer.

breakfast was good and the beds were very comfortable

location!! wonderful accommodating staff! decent pool-breakfast daily - daily housekeeping!

room description said there was a fireplace in the room, no fireplace

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

rooms are in need updating and the trash on the exterior of the building and in the parking lot needs to be

sprung for spa tub and it was not what i expected

free parking, free wifi, & free breakfast for reasonable price.

very nice breakfast options

we had to call down and get the wifi information as he gave us no information at check in

no everything was well organize and the parking lot was clean and secure '

wifi was far below average

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

were really clean and comfortable and the pool was fun and the pool water was very warm so my kids enjoyed

were really clean and comfortable and the pool was fun and the pool water was very warm so my kids enjoyed

my son swam for a bit, and the pool water was really cold

the pool was down which was disappointing but without a hesitation they put us in a bigger room and

the bar manager was exceptional

we ended up with a king size bed and no room for our kids

male bartender/server in the lobby bar on the evening of 7/27/19 was extremely friendly and helpful

extremely loud the entire time with my room right next to the crowded lobby/bar and with all the kids running

should have a lifeguard in the pool!

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

the laundry facilities and the vending machines were convenient

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

noisy. out room was next to laundry facilities.

laundry facilities - the vending machines ran out of detergent and its been two days now without

laundry facilities weren t very consumer friendly

the guest laundry was free

most laundry machines were out of order

free laundry a plus. solid room . clean room .

free laundry

like many other pool, swimming pool water is too cold.

parking lot is a little small

parking was convenient

the fact that there was about 20 high school kids having a all out party in the hallways and and the pool area

room was dated, furniture was covered in pet hair, carpet was coming up from the floor, bed pillows were cheap

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

the laundry room, the dryer, was broken, and we could not do laundry

no free breakfast

a poolside room which is nice at night when your kids are swimming but not so much in the morning

pet friendly

nice pool area for the kids to

nice big room. large swimming pool. restaurant attached with excellent food. pet friendly

nice big room. large swimming pool. restaurant attached with excellent food. pet friendly

they are renovating now- it did get a bit noisy and the pool area in in work

there were toenail clippings on the stairs to the laundry room

had a laundry room on site and it was very peaceful and very clean got a lot of good channels and they're

that the laundry was.out of order.

no laundry facilities available, which was part of my reasoning for coming.

laundry machines were out of order

tried to use onsite laundry but someone used and didn't return to empty out their clothing

room was clean, nice breakfast options, and front desk was attentive.

it ,very very close to everything which made it very convenient ,great pool area ,breakfast was good ,staff was

pool area was well kept and clean

loved that there was a pool

meant to ask but forgot to do so - these were either very new or someone works some magic on the laundry

decent laundry facility

breakfast was great laundry did great on are clothes

had a rather noisy hvac unit, and i thought we must be near the laundry as we could hear what sounded like a

laundry facilities are on premises and were a godsend after our grandson had an accident

room was above the facility laundry service and there was a washing machine that was out of balance enough to

front desk clerk was extremely nice. breakfast was amazing.

parking lot was slippery because of accumulation of snow that became ice link

reasonable price, cleanliness, free breakfast

well lighted parking

we were flabbergasted to walk into a fully stocked kitchen

kids weren't to impressed with the breakfast

though we did not use the facilities, i was impressed the hotel was offering use of its pool and weight room

doors were heavy which made it difficult to open, they slammed shut, which makes it easy for kids to get hurt

and coffee/tea not replenished on the 2nd day of our 3 day stay, dirty socks under one of our kids beds (separate

sheets had a strong smell of laundry detergent.

the pool area is clean and has a smaller pool for smaller children

my kids were unable to swim because they wouldn t allow them in the pool and kept splashing them

the food at the bar and grill was really good, i loved the room

the pool was amazing. super nice and great for my team to come in

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

exceptionally clean, good breakfast, bar, comfy work areas and friendly staff.

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

super easy check-in, pets stay free, and a great breakfast

plenty of restaurants and shopping, plus bar/restaurant right across the parking lot

the pool was nice and the various exits around the property close to parking we re great too

the room was amazing bed was comfortable the breakfast was great.

breakfast wasn?t great but was ok. pool needs some fixing.

good breakfast variety

pool is a bit small and the room gets too warm

pool was kind of small, the wi fi was terrible and there was kids running around everywhere, also

woman at the bar didn't seem to want to work

location, close to everything, the bistro was available to us, the room has youtube which my kids were excited

some lights were out in the room, they have a bar but don't serve drinks, staff seemed unpleasant

there was not enough guest parking with good lighting

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

score from a 10+ was the fact that there was a youth volleyball tournament locally, and the kids staying were

despite being a pet-friendly hotel, there was no odor or signs of it being one

pet friendly clean

room had full kitchen, large living and sleeping area, spacious bath

felt like getting in and out of the parking lot was a little bit confusing

great location for the venue across the parking lot

refused to let us stay another night because of our dogs making noise when they claim they are pet friendly

beautiful clean hotel! loved the decor! loved the bar area off the lobby.

the pool and gym were closed without any explanation posted

staff, no room service, no one licks the phone

wouldn't work at all, couldn't set a wake-up call, couldn't order room service or get info from the concierge

pool was extremely cold

pool and no notice before hand about that

robes in the room and the pool area was functional and bright

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

didnt have cups or laundry bag

had to stay up late to do laundry

son and daughter in law needed to bring their cats and the hotel is very accommodating for pet owners

the social hour and amazing breakfast! my kids loved the pool as well.

the pool was extremely crowded.

moving trucks in hotel parking lots have been looted or stolen in the past, so it is best to avoid that if

breakfast could have been better, there were a lot of choices.

close to our kids place.

we had a premium room with complementary snacks which is so helpful for my kids after a swim

the laundry room was not kept as clean as it should have been.

super clean with free laundry room!

addition to the clean room and comfortable bed, they had free laundry for the guests

complementary use of the laundry

pool was a little grimy

excellent location good breakfast free laundry. great staff

was a baseball tournament for kids and staff allowed parents to drink alcohol in main areas,pool area,work our

wi-fi (400 mbps up and down), very comfortable bed, nice desk with ample plugs, and a self-serve breakfast better

large parking for trailers and close to the highway

well laid out, easy in and out from the highway, quiet, comfortable beds, nice breakfast too

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

the parking lot is in need of repair, sad for a new facility

convenient location with a steak and shake in the same parking lot

warm breakfast, comfortable bed, tv has option to connect to your own netflix account, stable wifi, newer facility

breakfast was great to start everyday. staff was very friendly and attentive. clean facility

parking

our room was perfect and we really enjoyed the complimentary breakfast.

pet fee of $75 was a huge surprise

friendly staff, cleanliness, great breakfast

my sister liked the free laundry

the laundry is closed

keep the breakfast bar don't stop it was great ,bed was very comfortable, pillows great ,nice touch to label

nice, clean facility. bar was inviting. staff very friendly.

parking lot was closed but they had alternate parking just across the street.

we also were told we would be given 50% off our first bar drink at the hotel bar when we arrived, then when we

bar was not running like it says on website

the location and cleanliness. didn't wake up for breakfast so i missed that aspect lol.

breakfast was kind of low budget no bacon no biscuits and gravy

great breakfast and nice staff

wifi

wish the coffee bar had breakfast sandwiches but thats a suggestion not a complaint

the bed! the room service breakfast. the quiet heating/cooling/fan.

we got to the hotel very late due to issues with our flight and the staff was nice enough to offer us a late

very clean, comfortable bed, very good gym, friendly very helpful staff

a large laundry was very handy too

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

there s a laundry room

i loved that the hotel had a pool, hot tub, laundry facility, and even a lounge with pool tables

for visiting (horse show at maffitt lake equestrian) very friendly and accommodating staff laundry facilities

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

awesome place to stay! rooms are beautiful and bar is great!

also, only one mirror in bathroom, really need second in room or over bar area

bar was nice & had good drinks

bar area didn't blend well with the rest of the hotel

room service sucked

bar was great and i had room meal service on one night, it was very quick and the order was right

only had 1 staff member to run the front desk and cook our food for room service.

i know, lots of high school kids in town

pool/fitness area

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

included is a free shuttle that will take you anywhere within a couple miles, perfect for us

the shuttle service and our driver yessir is top notch with knowledge of places to visit within the des

bar carpet is dirty and needs replaced

the pool area is great for the kids, and the fitness area looks wonderful as well

there was a guest laundry room which was very convenient, and the breakfast was great

laundry room with detergent dispenser (pay with quarters)

near downtown without being right downtown so parking was not a problem

location was great and the shuttle was helpful. the breakfast was yummy.

breakfast was amazing!

the room had a lot of space with a couch and kitchen area

very clean and comfortable rooms; nice breakfast; central downtown location.

nice size pool. nice size rooms. great location. good breakfast selection. covered parking.

pool was freezing cold (kids and i couldn t swim for longer than 10 minutes because it was so

more breakfast items yum

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

an awesome pool for the kids to swim in

i love that the pool was open til midnight and there was adult swim for about an hour which is nice so that

that there is an adult only pool hour

beautiful room. excellent staff. great breakfast

i called the front desk to ask about laundry facilities

friendly staff, clean guest laundry center

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

the laundry room that is on site, dryer doesn't work very well

the housekeeper needs to do a better job cleaning, i found pet food on the floor behind the door

the business center, laundry room and fitness area were all conveniently located on 1st floor

loved the coffe in the lobby, and the pool and hot tub were very nice too

the room, pool, hot tub, breakfast, location,all the staff

great location & breakfast! rooms are beautiful!

the wifi wasn't great.

the laundry service being free with very nice new machines was an unexpected delight!

we even used the laundry this stay

clean, free laundry

loved the on-site laundry too and the parking garage

every floor had a laundry room

guest laundry

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

laundry needs updated

this hotel was right off the highway, clean, comfortable, great price, good breakfast

the pool, staff and breakfast

no decent breakfast option. should offer breakfast buffet at least on weekends.

located in east village, walking distance to the capital and many local restaurants and bars

the 5 floor is under a bar ( the republic- west side) and insulation is very poor

breakfast was excellent

the breakfast is not great and over priced.

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

the room above us was either a laundry room or a office because there was noise all day and night

our room had a door to the hallway as well as a very convenient door to the parking lot behind the hotel which

i can make a suggestion about one thing, put a wifi information card someplace in the room, it was frustrating

a motel that allows pets, one of our rooms had pet hair on the top comforter- it was replaced upon request

i used the on site laundry with detergent i bought locally

roomy rooms, laundry available

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

was no breakfast or laundry police were a resting people left and right it was noisy pool was

when i asked for sheets for it,the desk clerk said he couldn't get into the laundry room to get any

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

then the guest laundry was not available for customers any more

no gym, laundry or pool

the entrance to the parking was not lit and hard to see in the dark.

beds were comfortable. pool area nice.

staff were amazing '', when the guest laundry machines were not working they allowed me to use the hotel laundry

no coffee in room, no kleenex in room, no pool for that amount of $$$, pillows were hard, no fan in bathroom

need to get a pool

no pool, hot tub, etc

half the rooms overlook the golf course in the valley, which is a breathe of fresh air after traveling the long

able to do laundry and streetch our belongings out in comfortable large room

sounded like i might be near laundry room

people were camped out in the hallway waiting for their laundry

breakfast and pool

i especially appreciated the exercise room, pool, and friendly family staff who were always ready to help with

pool was so warm and inviting

unfortunately, the pool was closed for construction and repairs - just unfortunate timing.

breakfast was great!

pool not available.

was a giant fist/golf size hole in my bathtub and i was afraid that me taking a shower would damage something

you come in a door (with a rat trap just outside) to walk into the laundry room

the rooms look a little bit old. wifi could be a bit slower at times.

the bar and restaurants hours... it wasn't open long enough

the kids really liked the pool area

people out in the courtyard the whole time so there wasn't very much appeal when it came to the pool and hot

only bummer was that the laundry facility was out of order and we couldn't do our laundry

my plane got into des moines at 12 am so i missed the last shuttle to the hotel and had to pay for a taxi

shuttle to airport.

free shuttle, nice toiletries. spacious room, close to airport

the art, pleasant facility, good parking

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

filthy laundry room

was wonderful to have free laundry services as

hotel is pet friendly which was a major plus for me

knocked at our door at 7:15 - room was cold when we got there - heater unplugged - bar and restaurant were closed

we didn't realize there was a fee for parking our car while we traveled.

didn't do the breakfast but the facility was very clean and comfortable

needed the sleep from travel in. missed the breakfast.

have stayed here once before and love it. rooms are very clean and we love the pool and hot tub

only downside to this hotel was the pool and hot tub

the entrances/exits/parking lot felt secure with adequate lighting at night and key card access

dedicated smoking area was right outside our window so curtains had to be closed at all times

i booked for a non-smoking, and the lady i finally got ahold of over the phone while standing at the property

wifi wasn

no amenities outside of a kitchen that wasn't needed for a short stay

the laundry facilities should be cheaper. (self laundry room)

the size of the room was great and i loved that it had a small kitchen with dishes and full size fridge

to get out of the parking lot, a bit inaccessible

not aware that their definition of pet friendly included a $75 non refundable pet fee

when we went to the pool on sunday morning, there were no towels within sight

i love the included laundry room

the room was wonderful...comfortable, spacious, full kitchen. good breakfast.

clean and kitchen spaces

the room was wonderful...comfortable, spacious, full kitchen. good breakfast.

comfortable beds, comfortable pillows saturday s breakfast was awesome

needed a laundry room

weekday breakfast attendant breakfast hotel employee was outstanding, with his service and hard work making

breakfast was great. easy access to main roads.

rooms were exceedingly clean and new, including lobby, breakfast and pool area

it was very clean and had a very nice pool area. loved the snack bar! ac works almost too good

location price pet friendly

the pool was closed down

are comfortable, rooms are nice with a big bathroom, nice pool and hot tub, good breakfast, ample parking,

continental breakfast could have had donuts in it. otherwise very nice.

chose a hotel with a pool for my kids but it was too cold to swim

no guest laundry available

no laundry facility

really clean and pleasant. i loved the breakfast area.

quit area, easy parking, close to interstate 35w and shops, restaurants near by

we didn t use the pool area, but other families did

comfy beds and full kitchen

kitchenette and full fridge.

i like the cleanliness, pet policy and kitchen

i like the cleanliness, pet policy and kitchen

was the first time we had stayed where the room had a cute and convenient kitchen

we loved the breakfast and pool

it was advertised as having a bar and it has been closed up for a while

was very nice , awesome breakfast and coffee bar

available for guest use, dining area with view of lake, quiet rooms, safe area with free parking, restaurants

fitness room and pool- very nice and might i say 'clean'

she was taking care of everything, including hotel laundry as well as helping customers

good roomy parking lot

pool and hot tub were awesome, staff helpful and friendly, rooms modern and clean, cookies and

clean. beautiful view out of our window of a small pond. comfortable. breakfast was great.

was fine except your website states you have a gym

did provide a paper stating that breakfast to go bags would be offered but those were just hotel laundry bags

good customer service. quiet place. guest laundry.

items in pool area all rusted

nice room; it had a fireplace, loveseat, microwave and refrigerator.

nice to have breakfast in the a.m.

breakfast was really great lots of variety

nice indoor pool and hot tub

the rooms were larger than i expected and i really had no idea we were going to have a kitchen and full

clean and nice suites, perfect for family travel. decent breakfast, pool, and general lounge.

size of the room and kitchen was great, especially for a family of 4

the pool was closed one day. always had to ask for towels and breakfast you pay for.

the pool was filthy needs a good scrub down . walls in our room were very uncleanly

the pool was pretty small but served its purpose for the kids just using it a couple of times.

pool was cold

the pool was pretty small but served its purpose for the kids just using it a couple of times.