side doors would not latch to lock nor did the laundry room door read

staff s friendliness, room layout, pool & hot tub, price.

they let us do early check in and it was a huge help!

the wifi had bad reception. my waffle came out bad because the batter was not mixed well.

wifi was very poor

easy to get to, quiet, laundry facilities, clean, friendly staff

the plumbing noises. our room was not that far from the laundry room.

no pool

also fairly nice breakfast

we had alot of fun at the pool and the outdoor space was great for when my family came to visit

chose this hotel for its location and the offering of an airport shuttle even though it is more expensive than

description of the property indicates there is an indoor pool and hot tub

bar area was awesome

restaurant and bar were fantastic!

there were many options at breakfast--definitely something for everyone!

staff super friendly, breakfast was outstanding, laundry was free, room was clean and bed was comfortable, good

they now have their pool, workout center, and laundry 24/7 which is nice

breakfast was great

food--location for some of us-good parking--pet friendly although didn't use it this

pool was freezing so the heater must not have been working

staff was helpful. pool is open with specific times for adults. clean, spacious rooms.

best heated pool and hot spa! everything was clean. large rooms. great location!

awesome pool and family friendly.

grab bar in the tub was unattached at the bottom

great fitness center,pool, hot tum

the rooms are gorgeous and the pool area was fabulous with so much to do.

it would have been nice to have longer pool and fitness center hours.

the only part i don't like is that you have to pay for your breakfast separately.

that you pay the amount for the rooms that you do and you still have to pay 995 per person for breakfast and 5

spacious room,amazing bathroom with walk in shower, nice pool, spa and fitness area.

the heated pool, breakfast

clean, spacious, comfy good gym

the pool water was cold. wish it was warmer.besides that, everything was great

finding a parking spot at night was harder, more towels, and better coffee makers in the room.

no everything was well organize and the parking lot was clean and secure '

super clean, pleasant staff, tons of breakfast choices. (i really enjoyed the yogurt bar! )

behind with less parking

i believe they have a floor where if you have a pet you must stay

parking lot was full constantly, alternate entrance keycard locks rarely worked

the hallways could have been cleaner and there needs to be a couple more handicap parking w

reaction and there was no one to tell this to when we checked out, i think it might have been the laundry

signs stating you are parking your vehicle at your own risk

very clean room, extremely comfortable bed, excellent breakfast, friendly staff!!

) but the curtains could not close, on the ground floor next to the parking lot where the lights shined in like

the motel was surprisingly quiet for how many kids were there for a football tournament

the guest laundry facilities were dirty and really old and beat up.

no fridge or microwave in the room and smaller pool size compared to the size of the hotel.

staff , super comfy linens , very nice well maintained hotel with a nice little lobby bar

they have rescinded their $10 per night parking charge, and also glad to see the restaurant and bar is open

pool was closed for 2 days, was open in morning & not in evening , told it was down for 2 days

indoor pool was very nice for the kids. large size and plenty of places to sit.

the kids running the hallways until after 1am, there was basketball football and hockey tournaments

we didn t have to have to go out to eat and drink. their bar and chef did it all!!

mentioned above not knowing the breakfast was extra and even when the woman said to check at the bar she didn

breakfast was cold, but the bacon was excellent

noisy. out room was next to laundry facilities.

the laundry facilities and the vending machines were convenient

not clean in hallways and floors and dirty sox laying on floor of entry to laundry room

laundry facilities - the vending machines ran out of detergent and its been two days now without

staff members who were responsible for the laundry started talking extremely loudly with each other at 5:30 am

free laundry

laundry, free. room excellent. staff excellent, hotel employee is awesome.

loved my room and the laundry room was useful to clean my clothes as well outside there was a tree that had

free laundry a plus. solid room . clean room .

kitchenette had cooking aupplies and dinnerware. no cost for laundry. it was quiet.

parking was convenient

the pool was shut down for maintenance

covid restrictions did not allow for breakfast apart from grab and go

like that this hotel has ample free parking, it's pet friendly, has a hot tub and pool with generous hours and

the hot breakfast was also an added bonus

room was above the facility laundry service and there was a washing machine that was out of balance enough to

great new hotel, nice location, kids loved the pool and breakfast was spot on

the shower head, and breakfast. what brand and name is the shower head?

flimsy plastic fork used for breakfast

would love to see towels in the pool area, as they have been out of towels the last two times we've stayed

all of the staff was very friendly and helpful. breakfast was amazing! love it!

the pool was out of order a majority of the stay.

wifi was difficult for my employee to find and use

loved the indoor pool, great friendly staff and the beds were very comfortable

liked the the kitchenette

sheets had a strong smell of laundry detergent.

, design of the bar area means that social distancing cannot be done

pool area under construction and that was one of the reasons to stay

breakfast was great. exceptional pool area.

cleanliness of the hotel and the staff were really nice. the pool was nice and warm

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

pool was small. no hot tub.

breakfast, free parking, guest laundry, bar, free wifi, room darkening shades, couch in room, noon checkout

kitchen and breakfast were awesome!

only complaint was the workout room was next to the pool area and the humidity was very high while trying to

room only had 2 treadmills and a stair climber, pool was extremely small, and shower drains in the room were

we loved everything about our stay! breakfast was wonderful, lots of choices.

the gym is a bit lacking.

the pool was big and the breakfast was great

kitchen staff lady could smile more and be more friendly

you had to go through other business parking lots

also kids running up down hallways & elevators no parental supervision

large amount if kids running halls all hours banging on our door screaming. very disruptive.

woman at the bar didn't seem to want to work

they allowed us a early check in.

laundry/bedding was left on the floor in the hallway near our room from the time we checked in

the charge for our pet was high.

parking was full and difficult to find a spot since they were kind of small spaces

we did not visit the pool hot tub or gym but i m sure they were just as amazing

i brought my pet and it's very understandable they didn't want to come in when he wasn't in a cage

the pool was ice cold

pool was extremely cold

staff, no room service, no one licks the phone

wish the room service is regular and we need to request for it

pool wasn't cleaned up from the night before, an overflow of old towels, no clean ones available,

refused to let us stay another night because of our dogs making noise when they claim they are pet friendly

were very comfortable, bathtub was superb, nice bar but would ve appreciated a couple of more substantial

the pool and gym were closed without any explanation posted

great location for the venue across the parking lot

the only problem was the pool was freezing

liked the property; only disappointment was the day we wanted to swim, the pool was closed for cleaning

clean and friendly staff with great workout gym and awesome breakfast

- wifi worked well enough

pool hot tub. breakfast.

pool and hot tub were great for my family and the community space was a great gathering place have

had to stay up late to do laundry

didnt have cups or laundry bag

when we asked to exchange a $10 for a roll of quarters for the laundry the front desk let us know it was an

pool, hot tub and the room

plus the free drinks and heavy appetizers were perfect for our kids that were more interested in swimming than

excellent location good breakfast free laundry. great staff

pool. the room was huge and had a little kitchen with a full size fridge.

was a baseball tournament for kids and staff allowed parents to drink alcohol in main areas,pool area,work our

they have a pool for entertaining the kids

2nd stay, pet friendly

addition to the clean room and comfortable bed, they had free laundry for the guests

complementary use of the laundry

the laundry room was not kept as clean as it should have been.

super clean with free laundry room!

friendly staff good breakfast working elevator ice machine water cooler in gym pet

s owned by eastern indians and they were stingy with towels and we had to the laundry room ourselves if we

room was good size and very clean. coin laundry onsite.

the front desk guy is doing laundry and seems annoyed that you have a question that could have been avoided

no pool. but hotel was nice

pool, no other entrance besides the front it was an inconvenience when your room was on the end,

was a sewage smell in the hallways, they said something about when doing laundry it smells like that but it'll

it s quite, great gym equipment, clean, welcoming and close to bars

the pool water needed to be allot warmer... definitely.

she was also having a personal family altercation in the parking lot, not very professional

clean and friendly, great breakfast!

very clean, friendly staff. great breakfast!

great people, large room, comfortable bed and goos breakfast

bed was very comfortable and the pool/ hot tub was great after driving 624 miles that day

lack of late night adult only pool/hot tub hours.

food and fitness room

i did not use the pool or the exercise room personally but was extremely grateful for the laundry facilities

nice new machines in guest laundry

breakfast was great

there s a pet walking area in the back

convenient location with a steak and shake in the same parking lot

no atm. had to go find somewhere to get cash to use laundry.

this place is next to restaurants, has laundry facilities, and allows

laundry downstairs

pool & hot tub was relaxing also

it was 85 degrees in the room and we checked in close to bedtime for our kids

laundry room very dirty...

it’s near where my kids live and it’s pretty nice but the mattresses are so awful i’m not sure it’s

free parking

minor nit-picky things: we had to park in the restaurant's parking lot next door because there were no more

very small whirlpool ans pool

and the bathroom had spots that weren't cleaned very good with lots of hair and no laundry bag or water cups

property was nice but not being up kept the laundry did not work the pillow smelled of urine and the housekeeper

easy to get to, clean rooms, friendly people, loved the fireplace and jacuzzi tub!

they are pet friendly, which is a plus

everything but the breakfast

breakfast was fine. quite adequate for my needs. h

the pool and hot tub and the lobby was beautiful. the room had a fireplace and jacuzzi tub.

the pool, spa and sauna were lovely additions to the affordable accomodations

breakfast was delicious

room description said there was a fireplace in the room, no fireplace

that the laundry was.out of order.

there were toenail clippings on the stairs to the laundry room

had a laundry room on site and it was very peaceful and very clean got a lot of good channels and they're

laundry machines out of order. didn't seem as if there was an intent to fix.

laundry machines were out of order

also, the kids wanted to swim in the hot

on-site fitness center was decent

there were hundreds of soccer kids running the halls until after 1 am and no one did anything

the handicap bar seemed broken too, but i didn't have a use for that anyhow

the pool area could use some attention

the laundry room, the dryer, was broken, and we could not do laundry

they took my stuff to the laundry room and when wanting to check out i couldnt leave because they had

sheets on our pull out couch laundry all over the hallway floor the carpet and pool had a run down

stay was cheap, and they are pet friemdlu which were nice pluses

wifi didn t work no outlet by bed no waste basket in bathroom tv went in and out restaurant was

tried to use onsite laundry but someone used and didn't return to empty out their clothing

the girls all loved the pool

breakfast is good

anyway, they do exist, so of indoor pool and fitness center are important to you, this could be a good choice

breakfast biscuits and gravy was cold and not good

breakfast was great laundry did great on are clothes

the laundry staff was very helpful

laundry facilities are on premises and were a godsend after our grandson had an accident

meant to ask but forgot to do so - these were either very new or someone works some magic on the laundry

decent laundry facility

breakfast was great to start everyday. staff was very friendly and attentive. clean facility

parking

our room was perfect and we really enjoyed the complimentary breakfast.

pet fee of $75 was a huge surprise

friendly staff, cleanliness, great breakfast

pool with warm water, jacuzzi and sauna, large fitness room and guests laundry, very good breakfast with scrambled

a large laundry was very handy too

for visiting (horse show at maffitt lake equestrian) very friendly and accommodating staff laundry facilities

this place is clean and has a laundry, which is convenient. the beds were also very comfortable!

there s a laundry room

room service menu for my second night was missing and front desk sent me on a wild chase to find

super comfortable beds. very clean. excellent gym

microwave, no room service, the doors on the bathtub were installed backwards so open at the wrong end

we got to the hotel very late due to issues with our flight and the staff was nice enough to offer us a late

wifi

the laundry is closed

my sister liked the free laundry

never ate breakfast there

our bedroom view was to the parking lot

i loved that they offered the free shuttle to the venue.

you don't like clean rooms, top quality beds, unique atmosphere, excellent fitness facility with spa, amazing

nicest staff, spa area and room

bar area didn't blend well with the rest of the hotel

the bar was closed the evening of our stay.

awesome place to stay! rooms are beautiful and bar is great!

no biscuits and gravy for breakfast.

great breakfast and nice staff

my room and the complementary breakfast.

no bartender, bar wasn't open

bar was not running like it says on website

room service sucked

bar was great and i had room meal service on one night, it was very quick and the order was right

only had 1 staff member to run the front desk and cook our food for room service.

i know, lots of high school kids in town

pool/fitness area

laundry room with detergent dispenser (pay with quarters)

there was a guest laundry room which was very convenient, and the breakfast was great

we don't travel with our pet often because we know it makes more work, but this staff never made us feel like

location was great and the shuttle was helpful. the breakfast was yummy.

the shuttle is service was great

r 2 people for 2 nights), requested more and they told us they were out and had to wait for laundry collection

went to a concert the bar should stay open later then 11

the pool area is great for the kids, and the fitness area looks wonderful as well

attempted to take the hotel shuttle to the airport for my 7:30am flight (i was assured it was reliable)

hotel is clean, very nice fitness room, access to downtown and skywalk.

able to do laundry and streetch our belongings out in comfortable large room

sounded like i might be near laundry room

people were camped out in the hallway waiting for their laundry

near des moines airport with 24 hr/day shuttle service and parking

didn't get a chance to try the breakfast because it was overly crowded, but i like that they serve breakfast

in winter, the pool was cold and the hot tub was very, very hot

the room had a lot of space with a couch and kitchen area

we also heard kids running around the building all hours of the night in our hallway upstairs in the stairs

loved how it has a kitchen in the room and also has dishes you can use.

breakfast closed early, but it s only temporary

there were springs sticking out of the spa tub jets, seamen on the foot rest, and pieces of what appeared to

the whirlpool tub was amazing

the pool was drained so kids couldn't go swimming

the pool time was wonderful

checking in was fine other than the random kids running around

the business center, laundry room and fitness area were all conveniently located on 1st floor

always appreciate a 24 hour gym and that there were a couple more pieces of equipment beyond treadmills and free

a decent free breakfast i the am too

breakfast was excellant

free breakfast, swimming pool

then they sent me to an already occupied room where garbage & dirty laundry sat in the hallway til about 8, p

friendly staff and loved the shuttle service.

room service was very good. breakfast was great!

and there were kids running the halls all day/night that seemed to lack parental supervision

that there is an adult only pool hour

the laundry service being free with very nice new machines was an unexpected delight!

free laundry services and location is ideal for downtown nightlife.

laundry, breakfast, location

nice laundry facility

clean, friendly, nice breakfast space plus free laundry facility

the 5 floor is under a bar ( the republic- west side) and insulation is very poor

great location modern hotel staff great roof top bar excellent

breakfast buffet was canceled without notice due to low occupancy.

my kids and i thought the elevator wasn't working

the breakfast is not great and over priced.

you come in a door (with a rat trap just outside) to walk into the laundry room

swap meet going on and pool area not able to be used or back parking lot for part of our stay

pet policy is $30 a day/per dog

the kids loved the pool. easy access to the city.

hotel is big and has diffefent services including swimming pool, gym, restaurants

only bummer was that the laundry facility was out of order and we couldn't do our laundry

bfast room service and the food (french toast) was cold and hard

sent a shuttle to the airport to fetch me, after i d arrived a day early to return my rental car

free parking bed comfortable

the bar was misplaced, i thought

only downside to this hotel was the pool and hot tub

breakfast, no airport shuttle due to covid

to locate, accessible to a lot of stores and eating establishments thanks for the shuttle to the

we didn't realize there was a fee for parking our car while we traveled.

didn't do the breakfast but the facility was very clean and comfortable

filthy laundry room

was wonderful to have free laundry services as

i asked housekeeping for extra towels and was told i had to go by the laundry room and get them myself

hotel is pet friendly which was a major plus for me

walls are very thin, could hear people in parking lot talking and fighting.

the laundry facilities should be cheaper. (self laundry room)

everything and the breakfast was amazing!

pool was sweltering inside

the wifi was extremely slow

also, the airport shuttle was down, however they provided free taxi service to the airport

friendly staff, clean guest laundry center

the laundry room that is on site, dryer doesn't work very well

nomicrowave, room was right next to maid laundry room, was very loud and heard doors slamming

i called the front desk to ask about laundry facilities

there seemed to be rooms up in front of the property, empty parking spots

laundry needs updated

guest laundry

also laundry facilities were out of order - i was hoping to wash clothes after a long road trip

no hot tub and pool temperature was not comfortable, was supposed to be heated.

i was not aware wifi is a paid service

supposed to have on site laundry

when i asked for sheets for it,the desk clerk said he couldn't get into the laundry room to get any

roomy rooms, laundry available

i used the on site laundry with detergent i bought locally

truth on website you showed nice pictures we got there different story pool dirty no breakfast no laundry place

then the guest laundry was not available for customers any more

it was dirty, the pool was dirty and closed, the fitness center was broken and closed, the laundry was broken,

no gym, laundry or pool

the kids and i loved the breakfast area and very good selection

gym was closed

the room above us was either a laundry room or a office because there was noise all day and night

clean, comfy bed, the best pillows, soft towels, ac, fridge, microwave, large room, laundry

diectv awesome. movie channels. clean, ac, refrigerator in room, shower, pet friendly

but what do you fo i got in late was exhausted from driving alot of places chargecdeposits and i gey it but be

heavy walkers are easily heard - large vehicle people/people with nice vehicles be aware as the parking spaces

staff were amazing '', when the guest laundry machines were not working they allowed me to use the hotel laundry

the golf course view was beautiful and polk city is such a cute little town

no pool, hot tub, etc

it would be nice to have a protein choice for breakfast.

the breakfast could be updated a little but it was fine for a quick grab and go!

wifi wasn

the entrances/exits/parking lot felt secure with adequate lighting at night and key card access

i booked for a non-smoking, and the lady i finally got ahold of over the phone while standing at the property

there are smoking rooms and a kitchen, which is very handy. and they allow pets.

there are smoking rooms and a kitchen, which is very handy. and they allow pets.

needed a laundry room

breakfast was yummy with enough options to satisfy our different tastes

just a muffin and a breakfast bar in a paper bag

breakfast area really crowded but hotel completely full.

and thank you very much to alissa for the early check in so we could get ready for a wedding nearby very much

i love the included laundry room

the breakfast was ok and you could hear neighbors sometimes.

comfortable beds, comfortable pillows saturday s breakfast was awesome

the room was wonderful...comfortable, spacious, full kitchen. good breakfast.

parking was hard to find, but it was a busy weekend with cyclone football

location price pet friendly

the pool was closed down

are comfortable, rooms are nice with a big bathroom, nice pool and hot tub, good breakfast, ample parking,

continental breakfast could have had donuts in it. otherwise very nice.

chose a hotel with a pool for my kids but it was too cold to swim

no guest laundry available

no laundry facility

really clean and pleasant. i loved the breakfast area.

quit area, easy parking, close to interstate 35w and shops, restaurants near by

we didn t use the pool area, but other families did

comfy beds and full kitchen

kitchenette and full fridge.

i like the cleanliness, pet policy and kitchen

i like the cleanliness, pet policy and kitchen

was the first time we had stayed where the room had a cute and convenient kitchen

we loved the breakfast and pool

it was advertised as having a bar and it has been closed up for a while

was very nice , awesome breakfast and coffee bar

available for guest use, dining area with view of lake, quiet rooms, safe area with free parking, restaurants

fitness room and pool- very nice and might i say 'clean'

she was taking care of everything, including hotel laundry as well as helping customers

good roomy parking lot

pool and hot tub were awesome, staff helpful and friendly, rooms modern and clean, cookies and

clean. beautiful view out of our window of a small pond. comfortable. breakfast was great.

was fine except your website states you have a gym

did provide a paper stating that breakfast to go bags would be offered but those were just hotel laundry bags

good customer service. quiet place. guest laundry.

items in pool area all rusted

nice room; it had a fireplace, loveseat, microwave and refrigerator.

nice to have breakfast in the a.m.