wifi was crap and didn't work, annoyed me immensely

dinner and breakfast were excellent

car parking was very conveniently located and free

nothing. everything was brilliant. parking at front of hotel. good wi-fi signal

ud83dudc4fud83dudc4f then breakfast ( incl in the price) was very good

manager was a bit too pub landlord, wanting the attention on him, bar staff very slow and not communicating with

as others have said,the car parking is a bit of a squeeze

to top it off the food is exceptional, i highly recommend the homemade crumpets at breakfast

the breakfast was very generous including all sorts of yogurts, fruit, muesli and granola as well as a

plates at breakfast could be taken away sooner

history, decor, food, parking, staff, towels

comfortable, good parking and good staff

wifi in my room was shocking, so had to go to the main pub to join a number of work calls

signing in to wifi every day was only minor criticism - good connection tho.

asked for an early check in and dan was very helpful

the carpets were filthy, the place smelled, the laundry was dirty and the plumbing was impossible it was

no wifi in room.

double bedroom smart friendly fabulous facilities excellent breakfast choice great value included parking wifi

a large room in a hotel with lots of parking and was very quiet.

room service order requests for breakfast were available also, breakfasts consisted of buffet style

there was no breakfast at the moment

as paying overnight guests, we would have liked the bar to remain open later than some nights

breakfast in room an excellent idea for those wishing to leave early, as i did

wifi very poor weak signal in room

breakfast was part of the booking but the kitchen didn't open until 10am so i was not able to have a full english

had a room next to where the laundry was delivered and it was a bit noisy on occasion

the showers in the hotel room and swimming/gym area aren't amazing but they do the job

the kids meal considered ketchup as a side dish which meant that there were no vegetables as an option

clean, easy to find, nice gym

nice rooms and swimming pool and gym had everything i needed. good value for money

had a view of the bins at the back, and i was awoken at 7am to the laundry cages being dragged past

room wasn't as booked and outside room was laundry bins and noisy

view overlooking water tank and laundry area was not the best

heating noisy , floor boards in room and corridor loose and noisy , noise from kitchen and laundry staff,

view from room was awful, a load of laundry trolleys

have an ev vehicle i made an inquiry about a ev charger after booking on the website, the responded email says

lovely breakfast lots of choice. lovely clean room

room was great, brilliant parking and ev chargers on site

bedroom was lovely, hotel is very pleasant. restaurant and bar was lovely.

kids not been allowed in the pool after 6pm

laundry facilities in the room

like being kept awake by the banging of the door as i was next to the cleaning/laundry room

being next door to the on site laundry room. it was really loud.

room too close to laundry room

super helpful and welcoming, reception, bar and breakfast, pool and cleaners

and the hosts provided a laundry service which was really handy for us

saves money for those away with kids

very comfortable bed and room. great location. free parking. good wifi. knowledgeable staff.

gave my kids an ice lolly on arrival which was a nice touch

a small kitchenette and a bar available

gym didn t have much equipment other than cardio but was still ok to get a quick workout in

room service food poor, dubious value for money overall.

free parking and nice grounds

buffet selection for continental and cooked breakfast fresh from the kitchen

staff ( camilla at reception was super helpful), bar staff very attentive and friendly

no gym or laundry service either which makes longer stays a challenge

room had no view and was next to kitchen and laundry

the view outside was the laundry bins and kitchen

laundry left up on a landing

website a little misleading - seemed to show a swimming pool.

excellent meals from the bar menu..first class..and good choice of real ales..

central location with parking on site. staff were very helpful- atmosphere was relaxed

i arrived early for a wedding

clean, comfortable beds and was warm and cosy for our girls trip (3 of us) added bonus was the bar which is also

excellent breakfast lovely bar great ambiance

great location, excellent staff, kitchenette and laundry facilities excellent

we chose an apartment for laundry facilities and to cook for ourselves which we did every night except the

housekeeping staff all sitting in corridor surrounded by bags of laundry each morning not a good look

could have had internal laundry facilities.

options for late night room service were poor

was booked for my colleague as bed and breakfast he had to leave before breakfast

fresh english breakfast was made each morning

location, easy parking

there is ample free parking

nice bar and dining area nice size room

no view just backed on to staffs shed/ laundry room

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

the bar staff were absolutely lovely and very attentive

pleasant spa and gym

lovely breakfast - excellent service with plenty of staff and great food

didn t seem to know if they had a laundry service or not

also we asked for a quiet room but were put by the service doors so were woken early by the laundry

friday morning we were rudely awakened at 6am by bins being emptied and laundry deliveries just outside the

a room by the pool and spa is great

old son so couldn t make it down to dinner in the restaurant once he was asleep so we ordered room service

distance from room to reception. what happend to my laundry!

maintenance team then at 7am on the same sunday we were right next to the loading bay for the laundry truck

staff were loading/unloading carts of laundry on sunday morning just next to the room, making it impossible to

woken at 8 on a sunday to reverse beeper on laundry truck, and being woken at 7am following day by artic reversing

corriors littered with laundry at

service doir all left open showing dirty laundry

we got woken up at 7am from the cleaning ladies opening the laundry cupboard next to our room and shouting

henry the hoover and housekeeping laundry left over from room changing and left overnight in hall way

wifi wasn t great. i had a few online meetings and had to use my mobile phone hotspot

really but asked for bailey's in bar and it wasn't

staff in the restaurant and bar were very helpful

carpets throughout spoil an otherwise clean appearance

t aware that is was pet friendly

location was excellent and breakfast delicious

an elegant and extremely classy hotel with great bar and restaurant and wonderful staff.

was poor and expensive, don t appreciate walking down a corridor to our room with laundry bags, beer kegs,

the bar is lovely with cozy lounges

the hotel managed to totally mess the room selection and upgraded up so the kids rooms were substantially better

the kids bed was way too soft so my son ended up sleeping on the sofa

my room situated i stayed in petaluma room do i need to say any more overall enjoyed stay but i can't see a

together, no shelves in the wardrobe, no amenities such as shwer cap, tissue paper, vanity kit, laundry bag, no

we were in the basement and looked out onto the car park and were awakened by staff emptying laundry cupboard

wifi was good

tastefully decorated, comfy, very nice bathroom, smart tv and wifi

it is pet friendly , i asked if they could change the room and they did this without hesitation the staff

location, wifi and room size.

breakfast was poor and grumpy staff around kitchen.

and helpful, parking was very straightforward, bed was very comfortable and the early check in/late check out

the continental breakfast was good. we appreciated the early check in.

unilaterally charge 20 per day on your card for pet

very friendly staff, good clean room and lovely breakfast!

it’s a good bar to meet friendly locals

the only other criticism is personal to me, breakfast should have (needs) smoked bacon

come here a lot the location is great for us, the staff are always really friendly and the breakfast are always

great friendly staff fantastic breakfast

woken up and kept awake by the laundry trolleys arriving up and down the pathway outside the bedroom window at

the property was very picturesque and there is plenty of parking

nice breakfast and restaurant

for a number for room service

we didnt get round all the faciliaites, i am told there was a spa which we didnt use and i dont think is a full

choice of breakfast and liked the fact there was a pancake machine went down very well with the kids

standard fair in the room, but plenty of space, free wifi and good air con

i stayed with family and the kids enjoyed the stay , delicious breakfast

nice, quiet, clean room. good wifi. comfortable bed, excellent location.

it's a 25-minute walk to cheltenham spa train station

the cleaning staff left vacuum cleaners and laundry on the staircase landing all day

lovely and welcoming. beautiful room at the front, well stocked mini bar and lovely touches.

very poor wifi connection and little protection from noisy guests on the landings.

it was also quite noisy with kids in the room above us (didn t hear any voices or tv, just the movement)

pet friendly, kind helpful staff

was amazing staff were apologetic about bedding and changed this straight away - problem with the laundry

parking was easy as was the location

parking, cute and quirky accommodation on the outside

place, great accommodation, great safe parking

good size shower and en suite plenty tea etc wifi

no guest laundry facilities

we had to ask for a room change initially as we overlooked the laundry but the staff were quick to act and we

room was a little dark and looked out over the laundry bins, was okay just as somewhere to sleep over

we were in a room above the laundry area so was quite noisy at times.

room above the laundry so a noise all night.

felt we were tucked away in a room that had a view of a laundry shed unlike the other similar rooms it felt we

nice cottage, good ambience, good parking, newly remodel room, great bed!!

the parking was ample

we are a family with 5 kids

looking forward to the fireplace being lit

location and staff service are very good. every staff keeping smile and very kind to kids.

breakfast was awesome

wifi so week signal in the room and constantly dropping

the staff was friendly and accommodation. the bar service was excellent too!

the breakfast was also delicious

i did look at the cost of tea for room service and was shocked to see it was 5

the room service menu is very limited

and other workers like the bar manager alex and other employees like owen and emily who are equally as outstanding

lovely long walks with tennis and golf opportunities

would benefit from a gym/pool.