to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon

wifi is very well connected in public space

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

poor or no lighting along the path from bungalows to reception and parking lot

laundry facility at your doorstep at a great

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

also there was wifi up until the exterior of the hostal near the lake which was nice

they also offer a laundry service in the little shop at the bottom

good laundry service available too

laundry service is good and very cheap

best view ever. super chilled rooftop terrasse. very cheep laundry

the staff were really friendly & provided a laundry service

although two people are doing their laundry in the lake, it is crystal clear water

the kitchen was well equipped, everything worked perfectly, there was free bottled water, wifi worked perfectly

they alsomhave a big, fully equipped kitchen

the shared kitchen was lovely and really clean

wifi didn t work in my room (room 14 with the bunk beds), but did in the lobby and some areas of

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

we also had laundry service done for a great price

comfortable bed nice rooftop good wifi

there is a laundry facilities, massage, salon, and tour companies very close

wifi didn t reach room

maybe it s cause i came during low season, but i wasn t really offered any breakfast options

it was clean and nice, the breakfast was really good.

for a few nights -good food -good wifi -central location close from everything and easy to reach -locally-owned

had my laundry done by the hotel, and they lost my pants

also the laundry service was nice because they don't use a drier but let it sundry :d

good, nice service, laundry

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

the location and the room anddd the laundry

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

they also have wifi that is working

wifi wasnt great. they start cleaning very loudly early in the morning that wakes you up.

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

i didn t like that we had to ask for the wifi.

others have mentioned, some of the rooms are situated near the bar area, so it can be very loud

laguna, the layout is perfect, breakfast overlooking the lake is a dream while jumping in the pool which is

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the laundry facilities don't work

the building is fairly new so clean and wifi was good other than a few power cuts which can t be helped

taken, i dont believe the sheets change after every guest that visits the bed, showers are ok and wifi is fast

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

com had laundry services listed in the facilities however when we asked one staff member they said there

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

i had my laundry done and they lost 2 of my favorite garments

the wifi was bad, but this seems to be the case across central america

they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

wouldn t recommend the laundry service

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

lack of breakfast options

enjoyed the view and the pool; staff was great, restaurant was convenient and food was very

we were super pleased with our suite, the food in the restaurant, the staff and the pool and gardens

well rated for kids

the breakfast was delicious too

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

the wifi didn't work at all while we were there

kitchen was not clean

great wifi connection

loved staying in the cabin, having use of the kitchen, free use of kayaks

they also have a nice heated pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

the breakfast was delicious (please get the chilaquiles)

haha the breakfast each morning was phenomenal

and the breakfast was sooo good

fast same day laundry everything is good

be more well serviced in terms of having some staff come check up on you frequently, service your bar orders

however,the bar is opened til 9:30 p

breakfast included the food served in the restaurant is quite bad no room service the beds are extremely

everything but the pool need to have reservation to be use . thays is what they said.

lee and elaine will let you do a load of laundry in their washer

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the outdoor kitchen has a refrigerator and a two burner stove top

the wifi was satellite but didn t work except for from a few specific places.

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

no laundry facilities

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

wifi is only in one communal place

not the best wifi connection incase you need to work online!

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

parking is a little cumbersome

gym

nice bathrooms and good room service with free delicious guatemalan coffee you can make in small perculators

wifi connection working perfectly from the room, so could join an online session

the hotel was very clean and the sunday breakfast buffet was fantastic

location is good near the lakefront, and breakfast is included which was good

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

i like the location and the view. cheap laundry service.

gorgeous view of the lake, lovely gardens with hammocks to relax, swimming pool

nice swimming pool with slide, beautiful view from the terrace, very helpful staff, nice extras like table

kids crying in the morning

i loved everything from the room to the patio and the pool.

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

the wifi didn t work well in the room

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

staff, parking and location

wifi was terrible and there was no hot water

parking is very steep and narrow, sometimes i had to get up in the morning to allow someone else to

beautiful property! very quiet and the food from their kitchen is incredible!

the staff and management were very helpful and provided secure motorcycle parking off the street

we loved the pool, the comfortable beds, and the convenience of having both parking and breakfast included

wifi on top floors weak.

staff were phenomenal, great to have a pool, and breakfast was delicious

staff was friendly. breakfast good. wonderful views. good value for money.

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

overcharged for a load of laundry ($17)

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

very friendly staff, helped with a very efficient taxi and laundry service

wifi was good enought to was videos, but not movies

wifi was unreliable, and by unreliable i mean virtually nonexistent

breakfast was good as well

wifi didnt work

parking is available, wifi is very very spotty

however you can also benefit from it and enter the hotel's cafe and bar not being a

attention , parking

couldn t connect to wifi properly there s no green are in front of the new building

-they also provide laundry service for an extra charge

great location, friendly staff, cheap laundry service and good shower.

excellent service provided for the in house laundry service

the staff were very friendly and assisted with laundry and other documents that we needed printed

the location is great, the laundry service was quick and clean, and the staff were friendly

laundry service was quick

quick laundry service

they also have a laundry service

was very nice and helpful with any request from laundry service to transportation

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

in fact they forced us to use their laundry service - which was expensive

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

view is spectacular and there is a lovely swimming pool and jacuzzi to soak in after hiking all around and going

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service

got our laundry done here as well

it has great laundry and good breakfast

was not so good, laundry service took 24h and we did not have that much time

laundry service would have made it complete and the music can be quite loud (although we liked the

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

breakfast could improve a little bit

liked the service, the breakfast and the peace of the place

had to catch a mini bus straight after breakfast

maybe it was just that day and apparently bar in front gonna be demolished soon, so hopefully no more music at

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

free breakfast

good location and good breakfast.

the glass walla (essentially) don't block out any of the sound from the streets and bar right above the hostel

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

the staff, the food, the view, the pool

we felt very welcome and every morning enjoyed coffee and a wonderful breakfast over looking the lake

facilities were beautiful with stunning views from the rooms and infinity pool

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

professional and friendly staff, lovely pool, huge rooms, great chef

s unfair to charge the full price of a chapin breakfast when the continental breakfast is included

so much anything to dislike, but they will need to carry out maintenance to pool area soon

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

they helped us with arranging shuttles and offered laundry service

the owners were very friendly and allowed us an early check in as the room was ready

wifi didn t work except sat in certain parts of the corridor outside my room

lastly, the laundry service at the hotel was really expensive

laundry service, very expensive.

reduced a star because of spotty wifi

only thing was wifi not working in the room.

nothing .although our teenage son found the unreliable wifi frustrating. ud83dude44

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

hostel offers reasonably priced japanese food, laundry and even printing/copy services

breakfast, lunch, dinner and laundry available

another thing they offer is a laundry service (i didn't use it, so i actually don't know a lot about it) the

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

the breakfast included and that it is in a good location

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

affordable laundry service

location,laundry

no dinner, no laundry service, jacuzzi was out of service when we went

at the resort was good except the wifi was very weak

hot water in the shower was far from being hot. also, i wish they had wifi in the rooms.

walk too far on the beach or out to the parking lot, and you'll lose all reception

no restaurant or bar after 4pm

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

liked the proximity of the main tourist attractions and early check in

free parking was available as advertised, and breakfast was included

wifi did not reach room

wifi is good in my second floor room