lastly, the laundry service at the hotel was really expensive

laundry service, very expensive.

hotel: nice pool

pool and spa great. comfy bed. generous breakfast.

this hotel is a great place if you are interested in relaxing for an afternoon by the pool or in the courtyard

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

bar next to pool that serves best margaritas ever (thanks to christian)

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

the staff, the food, the view, the pool

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

another thing they offer is a laundry service (i didn't use it, so i actually don't know a lot about it) the

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

breakfast, lunch, dinner and laundry available

the breakfast was delicious and all was very clean and safe

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

the swimming pool area but the water was very cold.

s a nice rooftop terrace and a pool

parking, staff ud83eudd47, balcony and pool.

staff, parking and breakfast

dirty, dark, far from the city center, and the wifi is incredibly unreliable

weren t told about the breakfast schedule and figured it was til 11

friendly staff, breakfast

the showers were good, the internet was fast, the bed was comfy and the breakfast was good!

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

the swimming pool was a bonus

the location was the best thing and the parking help me a lot

i don't know about the pool, i didn't see anyone in it and didn't have time for it

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

the breakfast included and that it is in a good location

location is good near the lakefront, and breakfast is included which was good

the hotel was very clean and the sunday breakfast buffet was fantastic

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

wifi connection working perfectly from the room, so could join an online session

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

the view and the pool area was beautiful

excelente service,the swimming pool,the outside movie..the view to the lake super!

there is a kids club which is one of the reasons we booked this hotel but only open on weekends, a pity

we had the best laundry service in 4 months travelling

the laundry service is very expensive, might be better to do it next

they helped us with arranging shuttles and offered laundry service

wifi didn t work except sat in certain parts of the corridor outside my room

the owners were very friendly and allowed us an early check in as the room was ready

where else can you get a bed for 6$ with breakfast included

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

loud music at night from bar above

the glass walla (essentially) don't block out any of the sound from the streets and bar right above the hostel

laundry service

hot water available, restaurant, storage bins for luggage if needed, laundry service too

quick laundry service

they also have a laundry service

laundry service was quick

the laundry service was very reasonably priced

the location is great, the laundry service was quick and clean, and the staff were friendly

it offers laundry services and the stuff is friendly and smiling

great location, friendly staff, cheap laundry service and good shower.

the staff were very friendly and assisted with laundry and other documents that we needed printed

very friendly staff, helped with a very efficient taxi and laundry service

overcharged for a load of laundry ($17)

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

in from antigua and all my plans were messed up - they responded when i had my 5 minutes of wifi and totally

parking of our car was not in the hotel, but very close in secure parking, for free

i like the location and the view. cheap laundry service.

nice pool and gardens

kids crying in the morning

play area for kids

location, views staff and secure parking.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

good value for money, nice staff, laundry service.

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

location,laundry

affordable laundry service

cheap and quick laundry service

uncomfortable beds and pillows, no hot water, wifi didn't work

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

kind staff. nice place with tons of plants. good wifi.

the wifi works everywhere in the property

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

had to cancel the reservation because there were issues with the parking spaces and they couldn't arrange any

free parking was available as advertised, and breakfast was included

narrow street & tight parking. lots of neighborhood dog barking in the night

the breakfast was great and the wifi was good enough for a skype call

wifi is good in my second floor room

couldn t connect to wifi properly there s no green are in front of the new building

wish there was a pool and hot tub for sure.

poor wifi

they have a small kids that s my daughter got to enjoy at the end of our day

parking is available, wifi is very very spotty

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service

was not so good, laundry service took 24h and we did not have that much time

great laundry service

electricity sockets next to the bed (including usb charging) laundry service is possible with extra cost

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of

in fact they forced us to use their laundry service - which was expensive

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

wifi could have been better but i think this may a country-wide challenge rather than the hotel

very little parking

parking is limited

the staff and management were very helpful and provided secure motorcycle parking off the street

because there is no formal reception and the attendant seems to be occupying a hotel room by the kitchen

wifi was terrible and there was no hot water

breakfast was good as well

no dinner, no laundry service, jacuzzi was out of service when we went

easy to walk to the lake shore or the pool

no restaurant or bar after 4pm

only the fact that the pool was closed by the time we stayed there.

the bungalow, the pool

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was amazing

the breakfast was humble

wifi is spotty but this forced me to stay off electronics, which was my goal

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

wifi very unstable

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no laundry facilities

s very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

lack of wifi but also appreciate the opportunity and intention to stay offline and be present

lee and elaine will let you do a load of laundry in their washer

the kitchen has everything you need

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

nice furnished kitchen area with patio

fast same day laundry everything is good

also there are spa treatments like sauna, massages, hot tubs and swimming stops

the wifi can be spotty at times

no wifi in room

wifi works pretty good most of the time

the road on one side is very loud with motorbikes, kids, shouting

the grounds are very pretty, lake view from the restaurant, the pool was nice, and we used the free kayaks

a beer in the hotel restaurant is three times more expensive than any other bar (cerveceria) in san lukas

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff

nice pool

kitchen was not clean

loved staying in the cabin, having use of the kitchen, free use of kayaks

the wifi didn't work at all while we were there

the kitchen is very dirty

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

the views and amenities were super nice especially the bluetooth speaker and fireplace

the breakfast was delicious (please get the chilaquiles)

haha the breakfast each morning was phenomenal

i looked forward to coming home each night and relaxing in the pool and room

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

wifi was good throughout the hotel

poor or no lighting along the path from bungalows to reception and parking lot

it has a gorgeous pool, hot tub and sauna

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

the wifi in the restaurant was sometimes not working

laundry facility at your doorstep at a great

large room, good breakfast, reliable wifi, great lake view

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

although two people are doing their laundry in the lake, it is crystal clear water

very friendly stuff. great view. kitchen

they alsomhave a big, fully equipped kitchen

the shared kitchen was lovely and really clean

solid wifi

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

they have a jacuzzi, offer laundry service and help you with tours

we also had laundry service done for a great price

pool is a bit too small and wouldn't use it, but otherwise everything is great!

good laundry service available too

the staff were really friendly & provided a laundry service

they also offer a laundry service in the little shop at the bottom

laundry service is good and very cheap

best view ever. super chilled rooftop terrasse. very cheep laundry

there is a laundry facilities, massage, salon, and tour companies very close

the owner is very nice and the breakfast is great

the menu of the breakfast has many options that of course it is included

it was clean and nice, the breakfast was really good.

is very good value for money, clean and nice rooms with great breakfast

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

there was a gym on the roof where there was also a great view. great laundry service too.

laundry service returned quickly and smelling lovely

had my laundry done by the hotel, and they lost my pants

also the laundry service was nice because they don't use a drier but let it sundry :d

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

nice building. good parking.

wifi worked pretty well from the room but worked perfectly from the balcony

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

traditional guatemalan breakfast, very healthy and refreshing.

wifi could have been a bit stronger but we managed it

the pool area is amazing too

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the laundry facilities don't work

breakfast changing every day, at the food court which also has ceviche and friendly staff, small kitchen

the free breakfast was delicious every morning, and the beds were comfy (i stayed in a shared dorm but was

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

com had laundry services listed in the facilities however when we asked one staff member they said there

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so