they were all welcoming and helpful- we used the laundry services, massage, sauna, and airport shuttle, we

otherwise the comfort was great - very clean, nice hot water in the showers, appreciate the laundry line

there's a reasonably priced on-site cafe/restaurant serving wholesome food, laundry service, sauna, guest use

wouldn t recommend the laundry service

advice you to book at the door and not online (50q at the door, 70q instead) the laundry service is 5q so good

com had laundry services listed in the facilities however when we asked one staff member they said there

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

i had my laundry done and they lost 2 of my favorite garments

the wifi on the rooms was bad.

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the laundry facilities don't work

the breakfast each morning was delicious & to be included in the price was such a great value

the beds are 2cm thick, bathroom was dirty, jacuzzi didn t work, kitchen not functioning

breakfast changing every day, at the food court which also has ceviche and friendly staff, small kitchen

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

i dropped my laundry at 9pm and got it back at 9am next morning

beds, rooms are a great size, the pool and bar area is lovely to sit at, especially with the lake view

laguna, the layout is perfect, breakfast overlooking the lake is a dream while jumping in the pool which is

wifi could have been a bit stronger but we managed it

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

aircon and wifi worked perfectly

they also have wifi that is working

the location and the room anddd the laundry

also the laundry service was nice because they don't use a drier but let it sundry :d

had my laundry done by the hotel, and they lost my pants

laundry service returned quickly and smelling lovely

good, nice service, laundry

there is a laundry facilities, massage, salon, and tour companies very close

the menu of the breakfast has many options that of course it is included

service the the breakfast was excellent it's not parking and the streets around the hotel are to small is hard

the owner is very nice and the breakfast is great

maybe it s cause i came during low season, but i wasn t really offered any breakfast options

too bad the rooftop is only used for hanging laundry as it has a great view

we also had laundry service done for a great price

they have a jacuzzi, offer laundry service and help you with tours

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

gym included

good laundry service available too

the staff were really friendly & provided a laundry service

best view ever. super chilled rooftop terrasse. very cheep laundry

they also offer a laundry service in the little shop at the bottom

laundry service is good and very cheap

although two people are doing their laundry in the lake, it is crystal clear water

beers expensive in the bar onsite

wifi a bit weak

early check in

i liked the shared kitchen and use of the kayaks

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

and the breakfast was sooo good

the views and amenities were super nice especially the bluetooth speaker and fireplace

haha the breakfast each morning was phenomenal

mine even had a fireplace which was a nice touch to a rainy evening one night

secondly there are ants in the room and bugs all over the kitchen and common area

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

kitchen was not clean

the wifi didn't work at all while we were there

great wifi connection

fast same day laundry everything is good

there ir a bar close and the music is too loud until late.

everything but the pool need to have reservation to be use . thays is what they said.

wifi is a bit slow in the rooms

the wifi can be spotty at times

lee and elaine will let you do a load of laundry in their washer

we loved sitting in the outdoor kitchen, which was very well stocked, unfortunately it was too windy and cold

the kitchen has everything you need

the outdoor kitchen has a refrigerator and a two burner stove top

the kitchen was pretty well stocked and had everything we needed

the pool is beautiful

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

it has a gorgeous pool, hot tub and sauna

poor or no lighting along the path from bungalows to reception and parking lot

no laundry facilities

the family dinners are a must :) laundry service is good and fast (external lady)

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

our kids (teenagers) loved the family style dinners meeting other travellers

english is main language as bar area staffed by travelling volunteers

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

wifi very unstable

includes good breakfast, and free access to the lovely nature reserve trails, beach and butterfly garden

excellent breakfast and lunch

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was fantastic

no dinner, no laundry service, jacuzzi was out of service when we went

bathrooms and kitchen could use some updating

kitchen was stocked sufficiently

the walls are very think in the room so the wifi does not work inside the rooms.

you came by rental car ( you must be very brave) if you don t rent a larger space with a kitchenette you

you had to send your clothes to laundry to get them pressed

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

in fact they forced us to use their laundry service - which was expensive

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

there is no wifi on the rooms, just in the lobby.

poor wifi

the restaurant and wifi were excellent

the staff was helpful with setting up a jetski rental for myself to take my kids

they have a small kids that s my daughter got to enjoy at the end of our day

the gardens are lovely and the small infinity pool was a nice bonus for us

great laundry service

laundry was unavailable for the week i was there

laundry service would have made it complete and the music can be quite loud (although we liked the

location of our room at the end of the garden area) and i d of liked the option to do my own laundry as some

electricity sockets next to the bed (including usb charging) laundry service is possible with extra cost

i like the location and the view. cheap laundry service.

nice swimming pool with slide, beautiful view from the terrace, very helpful staff, nice extras like table

kids crying in the morning

the kids loved the pool area with the big slider

pool w/slide

very friendly staff, helped with a very efficient taxi and laundry service

overcharged for a load of laundry ($17)

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

parking is included, but it is about 2 blocks away

hot water was strong and wifi was just okay but better than most parts of guatemala

it offers laundry services and the stuff is friendly and smiling

great value laundry service, comfy bed

the location is great, the laundry service was quick and clean, and the staff were friendly

excellent service provided for the in house laundry service

great location, friendly staff, cheap laundry service and good shower.

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

quality of the offerings of the bar are poor

playground (without the kids club) needs benches/sitting possibilities with tables for drinks, shade and is

the restaurant and the bar where not the best.

laundry service

quick laundry service

was very nice and helpful with any request from laundry service to transportation

laundry service was also quick and well

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

location is good near the lakefront, and breakfast is included which was good

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

wifi connection working perfectly from the room, so could join an online session

the hotel was very clean and the sunday breakfast buffet was fantastic

we got our laundry done here with a 24-hour turnaround

have laundry services onsite

location is close to where to take the boat. friendly staff. free parking.

the wifi didn t work well in the room

friendly staff, off street parking, clean rooms, hot water

kitchen refrigerator, stove, micro, utensils

also breakfast included for the price was amazing and very yummy

the breakfast was served rather late at 8 am and not before that

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

maybe it was just that day and apparently bar in front gonna be demolished soon, so hopefully no more music at

the hotel has very nice views, very friendly staff, big open areas, free parking, huge and clean rooms

the outside looks like an abandoned parking lot but that's about it.

the swimming pool area but the water was very cold.

next to public parking so it could get noisy at times

beautiful views of the lake and volcanos, great breakfast, lovely pool and terraces to relax

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

someone to open the door everytime i wanted to leave and enter ( early mornings or night) and the wifi- at times

wifi didn t work except sat in certain parts of the corridor outside my room

location and breakfast

breakfast could improve a little bit

breakfast waa terrible no milk butter or jelly not regular coffee only instant it wal cold they

staff, parking and breakfast

friendly staff, breakfast

wifi was not good, a lot of loud noises from dogs on the street.

wifi was good in the room

narrow street & tight parking. lots of neighborhood dog barking in the night

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a

wifi is good in my second floor room

affordable laundry service

location,laundry

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

the breakfast included and that it is in a good location

cheap and quick laundry service

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

the free wifi didn't work.

place for few nights, wifi works perfectly, it's very close to the main street with shops and restaurants, the

kind staff. nice place with tons of plants. good wifi.

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

the hostel is very quiet and has fast wifi

hotel is pretty and confortable, there is a swimming pool

very friendly staff. included nice breakfast.

breakfast is basic and the coffee is great

the hotel is clean, they have plenty of hot water, the breakfast is really good, and their laundry service is

i did my laundry with them too; good if you need clean clothes in just a few hours

breakfast, lunch, dinner and laundry available

possible to make a laundry here, overall nice accomodation with hot shower for very good price

hostel offers reasonably priced japanese food, laundry and even printing/copy services

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

great breakfast

breakfast and beautiful location near the docks of santa catarina

the stuff is nice, breakfast was delicious

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

especially the owner of the resort and the bartender at the swimmingpool

ask for more, most beautiful surroundings/views, great breakfast and relaxed atmosphere by the pool with refreshing

bar next to pool that serves best margaritas ever (thanks to christian)