breakfast was good as well

the staff and management were very helpful and provided secure motorcycle parking off the street

parking

staff, parking and location

we rented the room with terrace which has a little kitchen inside, and have a nice view of the lake and volcanoes

place was large and the kitchen was well appointed

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

breakfast was a continental breakfast - which was just coffee, juice, two pats of butter and

we particularly liked the upper house rooms with your own pool area

breakfast could be enhanced and food menu changed from day to day.

if it's fully booked then residents of the hotel are not able to use its facilities (mainly the pool area, which

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the pool area is heavenly, the restaurant has really good food, but what really makes this place is the

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

the pool was beautiful and really the only issue with the hotel is the very steep road up

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

the included breakfast was generous and delicious

on colder nights they turn on a fireplace

excellent wifi

a beautiful place we rented the apartment which was confortable for our family of 4 adults and 2 kids, the staff

the pool was clean and enjoyable

included breakfast delicious

the road on one side is very loud with motorbikes, kids, shouting

well rated for kids

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

another thing they offer is a laundry service (i didn't use it, so i actually don't know a lot about it) the

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

breakfast, lunch, dinner and laundry available

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

breakfast was good

the view from the balcony, breakfast included, the pool was nice

very nice hotel, nice swimming pool, large and comfortable rooms, large breakfast, good service

next to public parking so it could get noisy at times

it was also loud from the buses - the parking for buses is very near

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

the wifi didn t work well in the room

location is close to where to take the boat. friendly staff. free parking.

friendly staff, off street parking, clean rooms, hot water

location is good near the lakefront, and breakfast is included which was good

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

wifi connection working perfectly from the room, so could join an online session

the hotel was very clean and the sunday breakfast buffet was fantastic

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

noisy room. small parking space, too expensive meals , doesn't work the wifi on 5th floor.

staff made checkout and getting our car from the parking lot a lot more difficult than it should be

pressure, helpful staff, great ac, good laundry service (used outside service), nice pool and gym

good breakfast on 3rd floor terrace, pancakes, fresh fruit and coffee

dirty, dark, far from the city center, and the wifi is incredibly unreliable

friendly staff, breakfast

had to catch a mini bus straight after breakfast

staff, parking and breakfast

the breakfast included and that it is in a good location

they helped us with arranging shuttles and offered laundry service

the laundry service is very expensive, might be better to do it next

we had the best laundry service in 4 months travelling

wifi didn t work except sat in certain parts of the corridor outside my room

the owners were very friendly and allowed us an early check in as the room was ready

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

very friendly staff. included nice breakfast.

breakfast in the morning was delicious, and the staff were all incredibly friendly and helpful

in the city, the cristobal colon bus station, the rooms are suites, spotless clean, and the breakfast here would

room and swimming pool very

i like the location and the view. cheap laundry service.

if you have kids, they have an excellent play area, including trampolines and playsets

first and second day the pool was out of service.

wifi was poor unable to communicate without dropping off

the pool and slide were awesome. the restaurant had tasty food. the people were very friendly!

very friendly staff, helped with a very efficient taxi and laundry service

overcharged for a load of laundry ($17)

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

in from antigua and all my plans were messed up - they responded when i had my 5 minutes of wifi and totally

parking of our car was not in the hotel, but very close in secure parking, for free

cheap laundry service, availability of travel services

the location is great, the laundry service was quick and clean, and the staff were friendly

the laundry service was very reasonably priced

the staff were very friendly and assisted with laundry and other documents that we needed printed

-they also provide laundry service for an extra charge

laundry service

they also have a laundry service

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

quick laundry service

hot water available, restaurant, storage bins for luggage if needed, laundry service too

the breakfast was served rather late at 8 am and not before that

loud music at night from bar above

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

accommodating staff, comfy bed, convenient location, clean private room with bathroom, basic breakfast included

the wifi was not reliable from the second floor where my room was located

staff is really helpful and our kids had lots of fun interacting with them

attention , parking

they have a small kids that’s my daughter got to enjoy at the end of our day

however you can also benefit from it and enter the hotel's cafe and bar not being a

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

location,laundry

affordable laundry service

good value for money, nice staff, laundry service.

cheap and quick laundry service

uncomfortable beds and pillows, no hot water, wifi didn't work

wifi is pretty bad, the curtains were not making the room dark enough to sleep well in the

the free wifi didn't work.

kind staff. nice place with tons of plants. good wifi.

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

free parking was available as advertised, and breakfast was included

balcony room costs a little extra and just looks over a parking area

wifi was good in the room

narrow street & tight parking. lots of neighborhood dog barking in the night

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

in fact they forced us to use their laundry service - which was expensive

you had to send your clothes to laundry to get them pressed

our kids (teens) loved the pool area and the location as well

all offered activities were actually made, overpriced extras like laundry, can be very loud to sleep because of

location of our room at the end of the garden area) and i d of liked the option to do my own laundry as some

laundry service would have made it complete and the music can be quite loud (although we liked the

electricity sockets next to the bed (including usb charging) laundry service is possible with extra cost

laundry was unavailable for the week i was there

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

no dinner, no laundry service, jacuzzi was out of service when we went

we enjoyed the kitchen and living room and terrace - and especially the pool

suites have kitchen, bbq, fridge and balcony

stay ever,breakfast was amazing,clean room,grounds and pool/sauna were absolutely stunning

only the fact that the pool was closed by the time we stayed there.

wish the restaurant was open earlier for breakfast and stayed open for dinner

breakfast was amazing

breakfast was fantastic

the breakfast was humble

breakfast was included and delicious

terrible wifi and cel service

wifi didn t work

for example the pool has a price to use

wifi very unstable

no laundry facilities

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

the family dinners are a must :) laundry service is good and fast (external lady)

as i have adopted kids of color that is not something i appreciate

wifi is only in one communal place

lee and elaine will let you do a load of laundry in their washer

the kitchen was pretty well stocked and had everything we needed

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

the kitchen has everything you need

the wifi was satellite but didn t work except for from a few specific places.

wifi was good throughout the hotel

around pool (and my room next to pool), wifi was sometimes a bit too weak or lost.

restaurant porch coffee bar was available for early risers and that workers in the restaurant arrived earlier

very friendly staff, enough parking space

stayed at the rooms at the back, nearer the road and pool and they were kinda dark and stuffy

fast same day laundry everything is good

the property is lovely the pool is great.

the wifi signal is spot on everywhere

didn't like that there's no room service

just not being able to have food pass 8 o clock. a snack bar there would be good

front gate was a bit tricky (just get staff to show you how) and a few lingering pests in the kitchen, normal

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

the wifi didn't work at all while we were there

the kitchen is very dirty

secondly there are ants in the room and bugs all over the kitchen and common area

the breakfast was delicious (please get the chilaquiles)

room was beautiful and we had a good time at the pool

i looked forward to coming home each night and relaxing in the pool and room

the views and amenities were super nice especially the bluetooth speaker and fireplace

and the breakfast was sooo good

laundry facility at your doorstep at a great

large room, good breakfast, reliable wifi, great lake view

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

although two people are doing their laundry in the lake, it is crystal clear water

very friendly stuff. great view. kitchen

they alsomhave a big, fully equipped kitchen

the shared kitchen was lovely and really clean

solid wifi

the staff were really friendly & provided a laundry service

best view ever. super chilled rooftop terrasse. very cheep laundry

they also offer a laundry service in the little shop at the bottom

laundry service is good and very cheap

good laundry service available too

they have a jacuzzi, offer laundry service and help you with tours

we also had laundry service done for a great price

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

too bad the rooftop is only used for hanging laundry as it has a great view

nice balcony with views of the surrounding scenery (not lake views), really nice rooftop terrace, gym, and

there is a laundry facilities, massage, salon, and tour companies very close

the owner is very nice and the breakfast is great

the menu of the breakfast has many options that of course it is included

it was clean and nice, the breakfast was really good.

is very good value for money, clean and nice rooms with great breakfast

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

there was a gym on the roof where there was also a great view. great laundry service too.

laundry service returned quickly and smelling lovely

had my laundry done by the hotel, and they lost my pants

also the laundry service was nice because they don't use a drier but let it sundry :d

they can also book tours for you and they offer a laundry service

super helpful and kind laundry service q20 per kilo

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

nice building. good parking.

wifi worked pretty well from the room but worked perfectly from the balcony

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

traditional guatemalan breakfast, very healthy and refreshing.

wifi could have been a bit stronger but we managed it

the pool area is amazing too

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

the laundry facilities don't work

breakfast changing every day, at the food court which also has ceviche and friendly staff, small kitchen

the free breakfast was delicious every morning, and the beds were comfy (i stayed in a shared dorm but was

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

com had laundry services listed in the facilities however when we asked one staff member they said there

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

), use the canoes and there is also a laundry service

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so